I love the data download and any contact directory connectivity option. We use the data download option to connect this with our overall operational dashboard. Review collected by and hosted on G2.com.

The initial setup process has a learning curve. Once you get a hang of it, it's pretty easy to operate. Review collected by and hosted on G2.com.

We like the functionality and the ease of using the service. Review collected by and hosted on G2.com.

I would like to have contact with a sales agent to improve the plan Review collected by and hosted on G2.com.

Very well priced with robust features like voicemail drop & call recording. Compared with other options I looked at, this is a winner! Great customer service too! Review collected by and hosted on G2.com.

No downsides at all! Product seems to work well and meets my needs thus far for sure. Review collected by and hosted on G2.com.

The interface is very good, clean. It is easy to configure compared to other similar services. I can easily access the call log and recordings as an end user, without requiring a vpn or an administrator to log into the call center in order to download it. Review collected by and hosted on G2.com.

For some reason sometimes the app gets buggy and freezes in the background and doesn't come back "to the foreground". This forces me to end the process from the task manager. But it has only happened to me a couple of times. Review collected by and hosted on G2.com.

We moved our Call center agent to Softphone.Pro from BRIA Teams due their latest licensing changes and limitations when using with Asterisk PBX. With Softphone.PRO we can use all features of Asterisk including encryption and presence also for users not using softphone. Review collected by and hosted on G2.com.

Encryption ciphers/protocols aren't configurable when using with SRTP Review collected by and hosted on G2.com.

Is a very easy-to-use software and has all the basic elements you need to know about your calls. Review collected by and hosted on G2.com.

It doesn't have some options that I need to measure, but I understand that Softphone is not a Contact Center software. Review collected by and hosted on G2.com.

Softphones integration and cross-compatibility made it possible for use to use in our business model. We required software that can be used straight from excel, online and will enable call recording and export there-of whilst our business grows. The capability of the software has made this possible, as well as, good support from the softphone.pro team. Review collected by and hosted on G2.com.

Althought the software works on MAC OS, there is not much support for external application usage. Like using macros with excel or shell scripts. This is the limitations of mac though, but I would like to see the devs creating support for this. Review collected by and hosted on G2.com.

The look and feel is upmarket and simple to navigate.

Was a pleasure to roll out to our team and a life saver rolling out a small Call Center while WFH. Review collected by and hosted on G2.com.

Nothing so far. Everything I needed from it is being provided. Review collected by and hosted on G2.com.

Simplicity, and functionality of integrations and multiple account support. Review collected by and hosted on G2.com.

Nothing yet! We have found that the software is well curated. Review collected by and hosted on G2.com.

"Softphone Pro" is easy to use. Allows real-time tracking of agent performance in the call center. It gives great statistics and reporting and a range of dashboards that are very easy to understand. Integrates perfectly with CRM software. Review collected by and hosted on G2.com.

The downside of Soft is the high price. There is a delay in the call history. Review collected by and hosted on G2.com.