--- title: Softphone.Pro Reviews meta_title: 'Softphone.Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Softphone.Pro works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 65 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Softphone.Pro Reviews **Vendor:** Softphone.Pro **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 65 ## About Softphone.Pro VoIP phone app designed for those who handle hundreds calls a day: call center agents, sales pros and support teams. You can use Softphone.Pro with your existing VoIP provider, cloud PBX, Asterisk, FreePBX, Elastix, Issabel PBX and any other SIP server. Best for small and medium teams of 5-50 agents. Built-in Zoho, Hubspot, Pipedrive and Zendesk integrations. Instant click-to-call and screen pop-up integration with 3-rd party CRM and Helpdesk software. No developers needed! Real-time supervisor dashboard, online reporting, call and screen recording. ## Softphone.Pro Pros & Cons **What users like:** - Users find Softphone.Pro's **easy integration** highly beneficial, enabling seamless setup and user-friendly experiences. (7 reviews) - Users value the **ease of use** of Softphone.Pro, appreciating its intuitive design and quick setup for daily tasks. (3 reviews) - Users find Softphone.Pro's **easy setup** process ideal for quick configuration and integration across teams. (3 reviews) - Users find Softphone.Pro's **easy implementation** enhances their experience, leading to quick and efficient integration with minimal issues. (2 reviews) - Users praise the **intuitive interface** of Softphone.Pro, highlighting its ease of use and seamless configuration. (2 reviews) - Users love the **user-friendly interface** of Softphone.Pro, making it easy to operate and efficiently manage tasks. (2 reviews) - Affordable (1 reviews) - Breakout Rooms (1 reviews) - Business Tools (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users express concern over the **lack of proactivity from customer service** , wishing for more active support and follow-up. (1 reviews) - Users find the **high cost** of Softphone.Pro to be a significant downside despite its overall functionality. (1 reviews) - Users find the **pricing relatively high** , which affects their overall perception of Softphone.Pro. (1 reviews) - Users face **performance issues** with Softphone.Pro, particularly concerning window scaling and disappearing windows during use. (1 reviews) - Users express concerns about **time constraints** due to slow support response and lack of a mobile version. (1 reviews) ## Softphone.Pro Reviews ### 1. Promising Experience with Smooth Integration and Support, Despite Areas for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Hiago S. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Softphone.Pro?** I haven't yet been able to make full use of the software, but based on what I have used so far — during the testing phase and shortly after the purchase — I am very satisfied. The integration works well, with almost no issues or failures. The support team is very responsive, providing quick answers and assisting with any questions I may have. I've only used it a few times due to ongoing changes in my company and some issues we’ve faced, but the implementation was straightforward, and I believe resuming its use will be just as easy. **What do you dislike about Softphone.Pro?** My only concern was the lack of proactivity from the support team in resolving issues. I would have liked them to take full ownership of the problem, actively working to find a solution and consistently following up until it was resolved. **What problems is Softphone.Pro solving and how is that benefiting you?** My issue was related to the VoIP system in my Call Center. The solution we previously used had major integration problems and frequent failures. ## Softphone.Pro Discussions - [what would it take to build an api integration to our pbx switch and zoho](https://www.g2.com/discussions/what-would-it-take-to-build-an-api-integration-to-our-pbx-switch-and-zoho) - 1 comment, 1 upvote - [View Softphone.Pro pricing details and edition comparison](https://www.g2.com/products/softphone-pro/reviews?filters%5Bsentiment_snippet%5D=1337103&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A03%3A33+-0500&secure%5Bsession_id%5D=d88e1312-a1d8-4111-84e5-efbf867b2cc2&secure%5Btoken%5D=041a3eb82a6c8b9962fc5d82b83f9ab707d58bacad4f4f8cd134791682203f32&format=llm_user) ## Softphone.Pro Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Softphone.Pro Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,608 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,376 reviews)