Shaun R.
R
Shaun R.
Strategic Finance Analyst
Small-Business (50 or fewer emp.)
"Comprehensive Accounting Experience"
4/5
What do you like best about SoftLedger?

Support for bank feed linking and multiple locations make workflows really simple. Customer support is also very strong, the representatives are responsive to any problems or questions we may have. I use the software every week. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

The visual design could be more modern and user-friendly. Review collected by and hosted on G2.com.

LK
Louise K.
Mid-Market (51-1000 emp.)
"Great system, easy to use and brilliant support"
5/5
What do you like best about SoftLedger?

Softledger is really easy to use and also to set up. The crypto module on Softledger is brilliant, the reporting tool is great for all needs. The staff in Softledger are really helpful and always available if you have any issues or questions. API integration is seamless and the support for this is great. As it is cloud based it is easily accessible from anywhere to use whenever you need it which is daily in my role. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

The only downside is getting the Trial Balance in posted currency which is being implemented by Softledger. Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

Thank you for the kind words, we are thrilled to hear that SoftLedger's API capabilities and Consolidation capabilities are a huge benefit to you and your team. We look forward to building on our partnership and invest in addressing opportunities to enhance the experience even further.

LJ R.
LR
LJ R.
Small-Business (50 or fewer emp.)
"Always a delight to work with Sanjay and Softledger!"
5/5
What do you like best about SoftLedger?

I had the pleasure of working with Sanjay, who was my customer success support on a ticket I raised this week, as well as my implementation specialist on some Softledger tenants. Sanjay is always so professional, knowledgeable, and incredibly responsive throughout the entire process. I appreciate how patient he is, as I learn the software and how he provides us with valuable tips and best practices. Sanjay always goes above and beyond to ensure that we have a smooth and successful implementation on new projects and speedy resolution on any issue. He is a great asset to Softledger and it is because of him that I highly recommend Sofledger for anyone looking for a reliable and effective software partner. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

challenge of categorization of transactions, once it's in the system Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

LJ, Thank you for the generous review. We take pride in the work our Customer Facing teams perform and are grateful for your feedback.

We love seeing our partners thrive!

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Always a pleasure working with Travis, Sanjay and Softledger!"
5/5
What do you like best about SoftLedger?

Softledger is a user-friendly software with a fast and easy implementation. Also, I couldn't say enough for the instant customer support offered even with significant time differences, Travis and Sanjay are always available and even replying to resolve issues out of their normal business hours to serve us. Last but not least, the features offered and the ease of integration through API are mind-blowing and transform our Accounting work by reducing the manual involvement. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

I could not say that there are any downsides of using Softledger maybe just the fact that sometimes some new features requested for implementation may take longer than expected given they have to cope with a myriad of requests and they need to prioritise. Even in such times they always inform us and provide us with their road map so we are aware of the status and timelines of the implementation. Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

Thank you for your kind words, we love to see our customers realize value from SoftLedger. We believe in owning the tedious repetitive tasks and allowing Accountants to spend their time on more high value work.

We are continuously investing in being able to deliver requested features and outcomes with product development, we appreciate the understanding.

Dane S.
DS
Dane S.
Small-Business (50 or fewer emp.)
"SoftLedger is easy to use for tradition and crypto accounting. They have very supportive team!"
5/5
What do you like best about SoftLedger?

SoftLedger team is easy to work with and are a great resource for both traditional and crypto accounting. Their support team is responsive and great to work with Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

I couldn't find anything noteworthy to mention regarding aspects I dislike about SoftLedger Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

Thank you for your kind words Dane. We appreciate you taking the time to leave us a review, and highlighting our Traditional & Digital Asset accounting capabilities.

Anum T.
AT
Anum T.
Mid-Market (51-1000 emp.)
"Very user friendly and easy to use with exceptional customer support in timely manner"
5/5
What do you like best about SoftLedger?

I like how easy it is to use with the minimal amount of steps involved in reaching to your desired report Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

I wish they could have AP aging sch linked to journal entries so it could update automatically Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

Thank you for your review, we appreciate your partnership and feedback. We look forward to growing value for your team.

Njeri M.
NM
Njeri M.
Small-Business (50 or fewer emp.)
"The customer support was responsive and knowledgeable"
4/5
What do you like best about SoftLedger?

Softledger proved to be a user-friendly and comprehensive accounting ERP, excelling in real-time reporting and scalability.

The customer support was responsive and knowledgeable. While we are transitioning to a different ERP for specific needs, Softledger served us well, and we would recommend it to businesses seeking reliable financial management. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

The inability to customize Forex Rates to reflect the actual rate used during the specific transaction date. Review collected by and hosted on G2.com.

Response from Sanjayan Arulsakaran of SoftLedger

Njeri, thank you for your kind words. We enjoyed working with your team and appreciate that you took time to leave us positive review.

Exciting news, user defined FX Rates is on our 2024 product roadmap!

Angela G.
AG
Angela G.
Director Of Accounting
Small-Business (50 or fewer emp.)
"Great team to work with"
4.5/5
What do you like best about SoftLedger?

The staff is always attentive and helpful to resolve all kind of questions. The replies come in quickly and we appreciate the API connection that allow us to customize further our accounting processes Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

The interface in some of the modules aren't always easy to navigate as there's so much information on screen (i.e. crypto transactions) that is hard to follow the rows you are checking and the headers. Review collected by and hosted on G2.com.

Response from Ryan Luchs of SoftLedger

Hi Angela. Thank you for taking the time to leave us a review. It is great to hear that our system is aiding you in efficiently tracking your crypto transactions. I'm sorry to hear that you are having some difficulty navigating the system; we are continuously working to make SoftLedger as intuitive as possible.

Febin P.
FP
Febin P.
Business Consultant
Small-Business (50 or fewer emp.)
"One stop solution for accounting Digital Assets"
5/5
What do you like best about SoftLedger?

Softledger is an easy-to-use and Excellent in accounting Digital Assets transactions. It provides something the legacy banking application is yet to have, and it's interesting. Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

Enough support persons are not available; More support staff are required to address the queries with an agreed ETA. It's hard to wait during a sprint to get the doubts cleared. Review collected by and hosted on G2.com.

Response from Ryan Luchs of SoftLedger

Hi Febin. Thank you for taking the time to leave us a review. It’s great to hear you are finding value in our digital asset accounting capabilities. I am very sorry to hear that the support has not been meeting your expectations. Please continue to reach out to our CS team and check out our release notes which are updated weekly. (Link Below)👇

See how SoftLedger improved
Ghea G.
GG
Ghea G.
Senior Manager
Small-Business (50 or fewer emp.)
"SoftLedger for Ajaib Group"
4.5/5
What do you like best about SoftLedger?

great ui/ux, multiple users, helpful and prompt responses from SL team, real time updates and sync, help for consolidation figures Review collected by and hosted on G2.com.

What do you dislike about SoftLedger?

few missings features in consolidations (multiple shareholders structure), automated crowd source information on forex rates (manual option availability will be great) Review collected by and hosted on G2.com.

Response from Ryan Luchs of SoftLedger

Hi Ghea. Thank you for taking the time to leave us a review! We always love to hear from our customers and are glad you are finding value in our system. Each of your concerns are currently on our product roadmap and will be prioritized as we work on new features.