--- title: SoftLab Reviews meta_title: 'SoftLab Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how SoftLab works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # SoftLab Reviews **Vendor:** SCC Soft Computer **Category:** [Medical Lab Software](https://www.g2.com/categories/medical-lab) **Average Rating:** 3.5/5.0 **Total Reviews:** 14 ## About SoftLab SoftLab 5.0, SCC Soft Computer’s web LIS solution, is a modern and efficient laboratory information system for simple and complex workflows customizable for your needs to achieve the maximum productivity. Fast and user friendly applications are available on different platforms and devices. A variety of use cases produce integrated solutions for hospitals, outreach offices, and laboratories of any size. ## SoftLab Reviews ### 1. SoftLab Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about SoftLab?** Easier to cross train users and easy to learn various soft programs, such as soft labs/soft path. **What do you dislike about SoftLab?** It can be overwhelming to learn at first, since there are multiple ways to do multiple things. In other words, there are many options to choose from. **Recommendations to others considering SoftLab:** I would make sure that it is compatible with other software you might use. **What problems is SoftLab solving and how is that benefiting you?** We are able to dictate cases and follow them up with physician review and signout. It has worked very well with us. ### 2. Ease of Access to the Entire Staff **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about SoftLab?** I like the seamless transition of orders from Epic EMR to the SoftLab system. **What do you dislike about SoftLab?** I dislike how the program interacts with office printers. **What problems is SoftLab solving and how is that benefiting you?** It keeps orders accessible to everyone, and allows anyone in the clinic to print lab orders. This takes a lot of stress and additional time off of the lab staff. ### 3. My Softlab experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about SoftLab?** I love how easy it is to add tests on within the computer, and from there the computer system automatically uploads the orders to the line with little to no effort on my part. **What do you dislike about SoftLab?** There isn't a lot to dislike; however, sometimes the orders can be locked if another user is accessing the same patient information, which is more of an inconvenience. This can become an issue if someone leaves the computer/patient tab open and then begins working on other orders. That being said, that is more of a human error than software issue, and issues typically resolve themselves. Another aspect I dislike about softlab is the fact that their is little to no communication among physician orders. Let me explain, around change or shift for the Hospitalists, there is typically an upwards tick in the sheer volume of tests ordered for patients. However, many of these tests have already been run just hours ago, and the nurses all have access to the results, but not every doctor taking care of a patient may be aware that a CBC or BMP (for example) may have just been run or even resulted right before they clocked in. I guess what I'm trying to say is, if one doctor orders a test for a John Doe at 2am and then goes home, and the next physician comes in at 4am, they may order the exact same test on a patient without seeing that the test was just run. As a phlebotomist, I think we could benefit by seeing exactly what test and what doctor ordered the test on our handhelds (connected to softlab) so we can at least advocate on the patients behalf, or at the very least, the software should automatically forward or upload results to a patients chart, and sync that information to all of their health care providers and not just one physician . Or maybe that already happens and some doctors don't read through the entire chart before reordering tests. **Recommendations to others considering SoftLab:** Softlab does take a lot of getting used to. I use it four days a week and still run into questions I need another employee to help me out with. My recommendation is to use the a billing number or MRN to look up a patients order, otherwise you may be searching forever trying to look someone up by their name (learned that my first week). Disclaimer: I am a phlebotomist so my experience is only with consolidating, retiming, cancelling, sometimes looking up results, or expanding miscellaneous orders. I have no idea how to use most other aspects of softlab. **What problems is SoftLab solving and how is that benefiting you?** Personally some of the issues I have solved using softlab is the retiming/cancellation of orders, as well as consolidation of tests and test results. As a Clinical Lab Assistant/ Phlebotomist, we really on the SoftLab system to tell us on the floor which tubes we have to draw or what tests a patient has ordered via Epic. In other words, when a physician places an order in epic, that information is transferred to our SoftLab handhelds and notify us phlebotomists what type of sample we need to collect from a specific patient. The biggest benefit I have noticed is consolidation of orders, as well as an almost immediate interaction between EPIC and Softlab. ### 4. Soft Lab Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about SoftLab?** So far, the program has been extremely user friendly, although the interface design seems very basic/old-school, so it's not exactly appealing. However, that's just on the surface. When using the program, it is actually quite versatile and easy to maneuver. No major issues encountered so far! **What do you dislike about SoftLab?** Just the appearance, it has an old computer interface appearance, but that's just on the surface. It's otherwise very user friendly. There are some limitations to the search functions that prevent us from performing more generic searches when we need to. **Recommendations to others considering SoftLab:** Very user friendly despite how it looks and how many buttons there are! You'll find that there is a separate program built for different departments (ie. SoftLab for Micro, Chem, etc). **What problems is SoftLab solving and how is that benefiting you?** We use SoftLab as the system for entering and resulting out patient data on the laboratory side. It has been very versatile (multiple programs within the Soft Interface for different departments of the laboratory), and has been easy to maneuver (i.e. searching for patient information, pulling up previous results). It does not crowd out too much, not too clunky as I have experienced in other companies. There are some limitations in the search functions that prevent us from pulling up a whole list of results (we can only see one test result at a time rather than the entire panel on the patient if we were to search by a single test). Otherwise, it has been useful overall. ### 5. Soft computer user experience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about SoftLab?** The flexibility to configure the settings to your liking. Very detail oriented. **What do you dislike about SoftLab?** Not so user friendly. Hard to troubleshoot. Most of the system is old/quite dated. **What problems is SoftLab solving and how is that benefiting you?** Diverting heavy workflow, organizing and compartmentalizing different tests, benefits were; enjoyed using soft for specific tasks and that helped a lot with the employees work flow ### 6. Medical Technologist review for Soft Label **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed E. | Medical Laboratory Scientist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about SoftLab?** Easy navigation very user friendly to receive samples and verify results **What do you dislike about SoftLab?** Nothing at the moment since I’ve used it **What problems is SoftLab solving and how is that benefiting you?** Easier navigation that provide the platform necessary to assure the ability to provide doctors with lab results quicker than before ### 7. Great program for specimen management **Rating:** 4.5/5.0 stars **Reviewed by:** Even M. | Medical Laboratory Assistant, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2017 **What do you like best about SoftLab?** Ability to perform multiple tasks in one program such as cataloging, tracking, and workstation redirection from one facility to another. **What do you dislike about SoftLab?** Learning curve, some instruction needed to master. **What problems is SoftLab solving and how is that benefiting you?** The ability to go paperless and integrate handheld PDA systems to track phlebotomy draws and limit the number of unnecessary lab recollections ### 8. Softlab **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2017 **What do you like best about SoftLab?** The number of customization options you get really steals the show. Multitasking and portability is another great feature. Once you get familiar with the software, it's really easy to use. **What do you dislike about SoftLab?** The software is not very intuitive at the start. You have to have some tutorials in order to begin with the software. **What problems is SoftLab solving and how is that benefiting you?** I worked at UIC hospital on a project. Used the software there along with my project group ### 9. SoftLab, a great step forward in handling lab specimen data flow. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about SoftLab?** Soft was a major step forward at my institution, which had not updated its software in decades. It is easy to interface with for everyone familiar with Windows. **What do you dislike about SoftLab?** It can be hard to follow labs that lead to other labs when reporting results. **What problems is SoftLab solving and how is that benefiting you?** SoftLab is much more flexible and easy to customize for different labs/types of testing. The workflow has become more transparent. ### 10. Overall good LIS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about SoftLab?** Ease of use for the core lab package. Ordering page is fairly easy and self explanatory. Resulting page is easy to read, as well as the interim report. **What do you dislike about SoftLab?** SoftBank. Headache and hassle to use and to teach. Desperately needs updating to make user friendly. **Recommendations to others considering SoftLab:** Fairly user friendly. **What problems is SoftLab solving and how is that benefiting you?** Ease of reporting. Clear concise reports. ### 11. Soft cytogenetics **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about SoftLab?** It does not slow down when dealing with multiple patients. **What do you dislike about SoftLab?** There seem to be alot of coding issues that are easily avoidable **What problems is SoftLab solving and how is that benefiting you?** Patient and clinical results ### 12. The unbiased review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2017 **What do you like best about SoftLab?** I enjoy the customer service aspect the most of this company **What do you dislike about SoftLab?** Not really anything that I don’t enjoy from this company **What problems is SoftLab solving and how is that benefiting you?** Many benefits by solving daily input problems and privacy storage ### 13. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2017 **What do you like best about SoftLab?** Very user friendly Easy to use Easy to learn Great adaptability to customize the software to the needs of the company **What do you dislike about SoftLab?** Can be slow to load/reload the software if an error has occurred Can initially seem intimidating to learn **What problems is SoftLab solving and how is that benefiting you?** Assists greatly with delivering patient results from the hospital lab to the floor, therefore keeping doctors, nurses and other health care providers up-to-date. ### 14. softlab **Rating:** 4.5/5.0 stars **Reviewed by:** Tina O. | Medical Laboratory Scientist, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2016 **What do you like best about SoftLab?** Soft Lab is very customizable so it is quick and easy to use. When new tests are added to the laboratory profile, it is not difficult to add them to the Soft menu. It is easy to customize comments and messages. **What do you dislike about SoftLab?** Because it is so customizable, it is dependent on the laboratory to make the menus organized. There are some menu options that are hard to find. It is also a little hard for the less-technologically inclined to get used to because there are so many options available. **What problems is SoftLab solving and how is that benefiting you?** The laboratory is constantly changing and tests are constantly being added and amended. Policies and procedures need to be up to date. The main benefit of Soft Lab is being able to edit the menus in order to reflect these changes. ## SoftLab Discussions - [What is SoftLab used for?](https://www.g2.com/discussions/what-is-softlab-used-for) - [View SoftLab pricing details and edition comparison](https://www.g2.com/products/softlab/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+17%3A51%3A49+-0500&secure%5Bsession_id%5D=deddfde5-c57a-4ebf-a910-ec1b51a87621&secure%5Btoken%5D=ab74479279d3b98b6911a82b6582afe58cefc2412280f009ca5f8916f9b926b8&format=llm_user) ## SoftLab Features **Lab Management** - Instrument Integration - Test Workflows - Order Processing - Specimen Management - Staff Scheduling and Permissions **Business Management** - E-Commerce Tools - Multi-Site Support - Results Portal - Business Intelligence **Clinical Tools** - Modality Support - Revenue Cycle Management - EMR/EHR Interface - Patient Billing ## Top SoftLab Alternatives - [Clinisys](https://www.g2.com/products/clinisys/reviews) - 3.5/5.0 (22 reviews) - [CloudLIMS](https://www.g2.com/products/cloudlims/reviews) - 4.5/5.0 (54 reviews) - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (251 reviews)