--- title: Softeligent Reviews meta_title: 'Softeligent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Softeligent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Softeligent Reviews **Vendor:** Softeligent **Category:** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 ## About Softeligent Softeligent is a comprehensive, cloud-based Software-as-a-Service platform designed to streamline the entire lifecycle management of enterprise IT assets and services. By integrating various modules, Softeligent enables organizations to effectively track, manage, and optimize their IT and telecom resources, leading to significant cost savings and operational efficiencies. Key Features and Functionality: - Real-Time Asset Tracking: Monitor all devices by location, department, users, and associated financial streams, ensuring complete visibility and control over IT assets. - Asset Tagging and Inventory Management: Implement asset tagging and track all equipment within the enterprise network, facilitating efficient inventory management and reducing the risk of asset loss. - Work Order Management: Manage internal IT department work orders, allocate costs to appropriate departments, and integrate data with asset tracking and service level agreements . - Contract Management: Link IT assets with their respective contracts to ensure compliance and facilitate audit processes. - Invoice Processing and Billing Dispute Management: Automate invoice processing, categorize expenses, and reconcile discrepancies to streamline financial operations. - Cost Allocation and Chargeback: Accurately allocate IT-related expenses across departments, enhancing financial transparency and accountability. Primary Value and Problem Solved: Softeligent addresses the challenges enterprises face in managing and optimizing their IT and telecom assets. By providing a unified platform that automates and integrates various processes—such as asset tracking, financial management, and compliance—Softeligent empowers organizations to: - Achieve Cost Savings: Identify and eliminate inefficiencies, leading to reduced IT expenditures. - Enhance Operational Efficiency: Streamline workflows and improve decision-making through real-time data and analytics. - Ensure Compliance: Maintain audit compliance with stringent policies, reducing risk and enhancing governance. By implementing Softeligent, enterprises gain comprehensive control over their IT assets and services, leading to improved financial performance and operational excellence. ## Softeligent Pros & Cons **What users like:** - Users find Softeligent valuable for **efficient IT asset and telecom expense management** , enhancing invoice and license tracking. (1 reviews) - Users appreciate the **effective data management** of Softeligent, facilitating streamlined tracking of IT assets and expenses. (1 reviews) **What users dislike:** - Users struggle with **insufficient information** on application compatibility, making it hard to assess Softeligent's fit for their systems. (1 reviews) ## Softeligent Reviews ### 1. Helped us identify areas for cost optimization **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo M. | HR Analyst, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Softeligent?** Softeligent has proved to be a useful system for the management of IT assets as well as telecom expenses in the cloud platform. It helps in managing invoices for our IT products, keep record of our license for both hardware & software and generate reports regarding our expenditure on IT stuff. **What do you dislike about Softeligent?** It is difficult to determine from the information available which particular applications and solutions are compatible with Softeligent. This has made it difficult for us to know whether Softeligent is going to fit with our current working systems easily. **What problems is Softeligent solving and how is that benefiting you?** Softeligent is an IT asset management, telecom expense management and invoices consolidation system. This helps to do away with instance where an organization is forced to purchase several software’s to deal with different data. - [View Softeligent pricing details and edition comparison](https://www.g2.com/products/softeligent/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A24%3A12+-0500&secure%5Bsession_id%5D=1719b29c-9844-4818-9146-69fe686a88bb&secure%5Btoken%5D=fb6d4b1137ed0af49b7673014b5104ae713fe8e95755c0099c90039af91c5d28&format=llm_user) ## Softeligent Features **Spend Management** - Expense Management - TEM - IT Spend Audits - TEM - Procurement Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Invoice Support and Management** - Invoice Collection - User Identification - Discrepancy Verification - Invoice Payment Authorization - Data Verification **Resource Management** - Contract Management - TEM - Mobile and Landline Management - TEM - Asset Management - TEM - Call List Management - Call Center Management - Performance Management - Contact Management - Unattended Call Management - User Management - Calendar Management - Discount Management - Inventory Management - Audit Management - Invoice Management - Workflow Management **Analytics** - Usage Monitoring - Cellular Usage Analytics - Notifications - Suggested Cost Savings - Alerts/Notifications - Emergency Notification - Call Monitoring **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Operations** - Business Intelligence - TEM - SaaS or Licensure - TEM - Outsourced Deployment - TEM - Compliance - TEM - Third-Party Integrations **Agentic AI - Wireless Expense Management (WEM)** - Cross-system Integration - Third-Party Integrations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Multi-Location - Auto-Dialer - Call Duration - Activity Tracking - Voice Mail - Inbound Reporting - Call Scripting - Real-Time Reporting - CRM - AI Copilot - API - Automatic Call Distribution - Call Volume - Call Routing - Call Tracking - Interaction Tracking - Customizable Reports - Call Reporting - Lead Capture - Cost Analysis - By-Extension Reporting - IVR - Activity Dashboard - Billing & Invoicing - Reporting & Statistics - Generative AI - Call Logging - Data Import/Export - Call Transfer - Fraud Detection - Outbound Reporting - Callback Scheduling - Caller ID - Who Answered Log - Call Recording - Customization - Order Management - Real-Time Data - Workflow Management - Supports WiFi Hotspots - Inventory Management - Accounts Payable - Asset Lifecycle Management - Compliance Management - Metered Billing - Split Billing - Multiple Payment Options - Budgeting/Forecasting - Discount Management - Data Storage Management - Contract/License Management - For Telecommunications Industry - Access Controls/Permissions - Move/Add/Change Options - Financial Management - Benchmarking - Help Desk Management - Historical Reporting - IRS Compliance - Procurement Management - Expense Tracking - Trouble Ticketing - Audit Management **Additional Functionality** - Multi-Location - Auto-Dialer - Call Duration - Activity Tracking - Voice Mail - Inbound Reporting - Call Scripting - Real-Time Reporting - CRM - AI Copilot - API - Automatic Call Distribution - Call Volume - Call Routing - Call Tracking - Interaction Tracking - Customizable Reports - Call Reporting - Lead Capture - Cost Analysis - By-Extension Reporting - IVR - Activity Dashboard - Billing & Invoicing - Reporting & Statistics - Generative AI - Call Logging - Data Import/Export - Call Transfer - Fraud Detection - Outbound Reporting - Callback Scheduling - Caller ID - Who Answered Log - Call Recording - Internal Cost Allocation - Fixed Line Compatibility - Contract Negotiation - Invoice Processing - Call Monitoring - Chargeback Tracking - Mobile Line Compatibility - Asset Tracking - Customer Database - Billing for Voice - Alerts/Notifications - Inventory Tracking - Billing for Data - Cost Tracking - Self Service Portal - Ad hoc Reporting - Usage Tracking/Analytics - Inventory Optimization - Scheduled/Automated Reports **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Softeligent Alternatives - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews)