Easy to use very easy to find and process invoices, great support team and overall expericience have been working with softco for over 10 yeas. Review collected by and hosted on G2.com.

development of the system could be a bit better, usually have to connect softco support for app instabilities. Review collected by and hosted on G2.com.

The ability to view invoice and payment information. This cuts down extremely on in-house inquiries. Review collected by and hosted on G2.com.

The most irritating is to have to log in to capture when you are already in AP automation. Also we have a a tab called leftover which we have trouble understanding why invoices go there, Review collected by and hosted on G2.com.

From the technical side, the integration was flawless from start to end. The entire process of Analyze and implementation we had support and returns always within the deadlines. Review collected by and hosted on G2.com.

Api documentation is a little confusing but after some meetings to clarify everything was ok. Review collected by and hosted on G2.com.

Pre approval on spend is key, issuing reqs and only having the PO issued on approval has been a game changer for processing invoices. Having pre determined approval routes has also ensured the correct budget holder approves the cost Review collected by and hosted on G2.com.

The main area I feel needs improvement is the archive module. It's not user friendly and the information available is not sufficient. I would also like to see improvements on the manual matching aspect of invoices to multi row PO's Review collected by and hosted on G2.com.

Softco AP automation has allowed us to move to a completley paper- free office, this was a massive turning point for us during lockdown, the business took a massive upturn and the system allowed us to continue to work from home and manage the new workload. Review collected by and hosted on G2.com.

We have had a few issues, this was mainly because we had to do the the training via zoom, which wasnt ideal, we also needed to be up and running quickly, I also would like to have a few more filters installed especailly dates. Review collected by and hosted on G2.com.

The SoftCo tool was easy to implement and has been transformative for our business. The tool has allowed our AP department to streamline processes and provides the business users full visibility to invoice status through the payment lifecycle. The user interface is simple to use and provides useful linkages to purchase orders and payment status. The invoice record history tracks every step of the payment process. Review collected by and hosted on G2.com.

While SoftCo provides very detailed user guides, it would have been helpful to have simplified training materials to use during the user onboarding and go-live period and embedded help search capability within the tool. Review collected by and hosted on G2.com.

One place to keep track of paperless invoices. Review collected by and hosted on G2.com.

Too many exceptions, that should have been matched and routed. Review collected by and hosted on G2.com.

We love the fact that the software keeps a record of every invoice. Also, it helps us with internal controls by showing a record of all approvers. Sending invoices to the appropriate approver is very easy as well. Review collected by and hosted on G2.com.

There is not much that we dislike. An area for improvement can be that sometimes the invoice reading software(Readsoft) crashes. But a quick restart usually fixes this. (Less than a 1 minute fix) Review collected by and hosted on G2.com.

Softco makes the day to day processing of invoices quick and simple. The majority of the invoices we receive are processed automatically by SoftCo with no problems. Review collected by and hosted on G2.com.

There is a bit of a delay when you have to manually process some invoices. The loading bar takes a while to complete and show the changes you have made on the invoices. Review collected by and hosted on G2.com.

I love that everything is available digitally and there's an audit trail that tracks everywhere an invoice has been. This is important for us to determine breakdowns in our process and outline areas for improvement to more efficiently process our payables. Review collected by and hosted on G2.com.

Multiple queues for invoices to fall into and sometimes cases get stuck in a queue that cannot be handled by our team. It can cause invoices to get lost in the system, ultimately causing past due payments with our vendors. Review collected by and hosted on G2.com.