Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"user friendly, easy to follow and use."
5/5
What do you like best about Socure?

Berbix has been the best product to use when it comes to verifying and authenticating clients. it's so easy to use and user-friendly and helps in dealing with difficult clients and saving on potential escalations. it's truly a blessing to have, especially during this pandemic and saves both customers and organizations time. Thanks for providing this fantastic user-friendly software. Review collected by and hosted on G2.com.

What do you dislike about Socure?

I find it very easy to use. Some clients find it hard to follow, especially those who are not tech-savvy. It would be great if the sent link could be more prominent for the clients. Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review, we know others will benefit when picking an ID check software solution. We take pride in helping businesses increase efficiency and save time, and are truly ecstatic that this is the case for you. We're working on some additional training solutions and materials for our users and your users as well, and hope to collaborate on those items soon. Thank you!

Alfredo L.
AL
Alfredo L.
M
Small-Business (50 or fewer emp.)
"Excellent quality of service from Berbix"
5/5
What do you like best about Socure?

Berbix's in-depth and very detailed License and Identification verification methods make our job so much easier. Knowing we can trust the software we are using definitely gives us confidence in our day-to-day work. Review collected by and hosted on G2.com.

What do you dislike about Socure?

The web version of this system is a little challenging to use and navigate on a mobile device, but that is more of our inconvenience due to primarily using smartphones in comparison a computer or tablet. Review collected by and hosted on G2.com.

Verified User in Medical Practice
CM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Very thorough and accurate"
4.5/5
What do you like best about Socure?

I like how Berbix shows what exactly is the error in the ID verification and I noticed that most of the times, the error shown by Berbix is correct. Barcode is detected, selfies are detected very accurately. Review collected by and hosted on G2.com.

What do you dislike about Socure?

There is really nothing much that I dislike about Berbix. But I think it should not let an individual come back for ID verification after (if) it is rejected for them 2 times. Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review and your honest feedback! We will explore how we can further support rejecting users after a certain number of attempts.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Great experience"
5/5
What do you like best about Socure?

This is a great tool that helps clients where face to face is complicated and is embedded with AI Review collected by and hosted on G2.com.

What do you dislike about Socure?

It requires an internet connection, and the recipient needs a camera-enabled device, I guess this is an essential requirement for the app, but not everyone meets the requirement Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review! We'll continue to research ways to see if we can set up identity verification without internet.

Fred R.
FR
Fred R.
mobility specialists
Mid-Market (51-1000 emp.)
"Berbix Review"
4/5
What do you like best about Socure?

speed of verification makes it easy to use Review collected by and hosted on G2.com.

What do you dislike about Socure?

i feel the app is hard to navigate. and wish it was easier Review collected by and hosted on G2.com.

Jessa M.
JM
Jessa M.
Accounts Receivable Specialist
Mid-Market (51-1000 emp.)
"Berbix is LIT!!!!!"
4.5/5
What do you like best about Socure?

I like using berbix because it will easily track the records and information we have from our customers. Review collected by and hosted on G2.com.

What do you dislike about Socure?

I haven't find things yet that I don't like in Berbix Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks so much for the kind words, Jessa. We're truly happy that Berbix helps you feel more secure -- it's one of our main goals!

Verified User in Financial Services
IF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Berbix Review"
4.5/5
What do you like best about Socure?

The Berbix product is an important piece of our credit decisioning process. It was easy to integrate with and reliable. The support staff was also helpful when needed. Review collected by and hosted on G2.com.

What do you dislike about Socure?

There isn't too much feed back on this because the product does what it needs to and has been reliable. There are always enhancements and improvements and we look forward to whats to come. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Berbix Review 2021"
4/5
What do you like best about Socure?

I like that this helps establish trust with our users. It may be an inconvenience for them because it's another process they have to go through but it also let's them know that we do have an extra layer of vetting for their protection. Fortunately, it's a fairly simple process that customers can always get through. Review collected by and hosted on G2.com.

What do you dislike about Socure?

There is a lot of clicking and going back and forth between multiple windows to create a Berbix ticket. It'd be great if Berbix can be integrated into our tools for easy/succinct action, especially when our replies are timed. Every second counts for us to hit our metrics. Review collected by and hosted on G2.com.

Response from Kelly Javanmardi of Socure

Thank you so much for your review! Our team would be happy to take a look at your configuration if you reach out to support@berbix.com and, in the meantime, here is a link to our support documents that outline all of our many integration options: https://docs.berbix.com/docs/integration-guide.

Tess H.
TH
Tess H.
Supervisor
Small-Business (50 or fewer emp.)
"Great Service!"
5/5
What do you like best about Socure?

Berbix is a smart and easy way to pay ahead of time effortlessly. It is an absolutely necessary part of the world we live in today, and I am pretty impressed with their service! Review collected by and hosted on G2.com.

What do you dislike about Socure?

Berbix is a fairly excellent platform in my opinion! There are sometimes, the connection is a bit spotty and slow, but overall it is a great platform that gives me little trouble! Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review, Tess! We are glad you are enjoying your Berbix experience.

Verified User in Banking
UB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Well Organized Information"
4/5
What do you like best about Socure?

The way the information is laid out is constructive. A lot of thought was placed into how the information sits next to each other contextually. Additionally, the color-coded review bars make the information clear. Review collected by and hosted on G2.com.

What do you dislike about Socure?

The image quality is generally low. Even if the device's camera has a high-quality lens, it seems that the scanning method degrades the ID/selfie images. I would like it if Bebix actively rejected (or at least notified) the end-user when the ID/selfie was unreadable/grainy/etc. Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review -- happy that the information is organized in a way that helps your business. We'd be happy to talk through how to configure Berbix to actively reject IDs that are unreadable. Feel free to get in touch with us via slack or support@berbix.com