Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Good Service for ID check, Some suggestions"
4/5
What do you like best about Socure?

The process is simple for our clients to use, Notification works well, and Accuracy has been very good. Review collected by and hosted on G2.com.

What do you dislike about Socure?

Since we have to filter thru many names it would be very helpful in our company landing page List view had the name of the individual that has been processed, instead of only a UID#. This makes us have to go fishing thru UIDs if we are back searching for a specific individual. Review collected by and hosted on G2.com.

MG
Maria G.
Program/Operations Manager
Enterprise (> 1000 emp.)
"Save Time When You Verify"
4.5/5
What do you like best about Socure?

I love that ID images are processed in a fast and easy fashion. We added the security of utilizing the scan bar on the IDs/DLs as well and it's been working out well. Review collected by and hosted on G2.com.

What do you dislike about Socure?

I love the solution. Nothing to dislike. There is nothing that is wrong, bad or challenging about this product. Products like this are usually pretty pricey. I'm happy with this one. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Great Platform, Makes work easier!"
4.5/5
What do you like best about Socure?

The ID recognition features are great, makes the whole KYC process more efficient! The AI recognizes the ID information almost better than i'd do in some instances... Review collected by and hosted on G2.com.

What do you dislike about Socure?

There is nothing much to comment on as a dislike; it is more on the user side. It may flag a selfie that from a human perspective would be seen as acceptable, whoever not matching the exact criteria specified Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the thoughtful and honest review! One of our goals in starting Berbix was to improve the KYC process, and we're happy to hear you all have been able to achieve that with Berbix.

Johnathan R.
JR
Johnathan R.
customer service represented
Mid-Market (51-1000 emp.)
"Berbix is awesome"
5/5
What do you like best about Socure?

the number of tools at our disposal to properly review and check drivers license. the tools we use are system verification tools for the verification of drivers license Review collected by and hosted on G2.com.

What do you dislike about Socure?

not much about the system to dislike the system works exactly how it should. the only issue I would have is at times the system can be a little temperamental when it comes to photo verification Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the feedback! We' re happy to hear Berbix has helped you achieve your security goals. We'll take the feedback regarding photo verification and see how we can improve there.

Manny O.
MO
Manny O.
DTC Delivery Manager
Mid-Market (51-1000 emp.)
"Helpful"
5/5
What do you like best about Socure?

Quick and easy to verify customers or fix any issues by resending them a link. It is easy to train others on how to verify a customer profile. This program ensures we are following all local and federal laws. Review collected by and hosted on G2.com.

What do you dislike about Socure?

To be honest, there isn't anything I dislike about the features. Everything is easy to use and creating a new link is seamless. Customers can easily upload their ID or passport. Review collected by and hosted on G2.com.

Shanae C.
SC
Shanae C.
customer support specialist
Mid-Market (51-1000 emp.)
"great system"
5/5
What do you like best about Socure?

Berbix is on point with their validations, it also has a user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Socure?

When berbix denies an ID and then the user re submits, it doesnt alwasy catch the new accepted ID Review collected by and hosted on G2.com.

Kenny S.
KS
Kenny S.
Co-Founder
Small-Business (50 or fewer emp.)
"Effective solution"
4.5/5
What do you like best about Socure?

Berbix has a friendly interface for our users. Review collected by and hosted on G2.com.

What do you dislike about Socure?

Relatively small - but they require a Google email (business) to sign up for their service. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Berbix review"
4.5/5
What do you like best about Socure?

Good, simple design: easy for users to fill out, easy for admins to review user identities, easy to attach webhooks and interface with it from a coding perspective. There have been very few problems with users and very few problems with interfacing our software with Berbix. Review collected by and hosted on G2.com.

What do you dislike about Socure?

The client-facing Berbix UI is not very customizable. There are very few options exposed when making custom templates. I would love more of an ability to customize the component's CSS in order to create an aesthetic that better suits our website.

Problems with lack of customizability are not only limited to aesthetics, it can also impact UX. One specific example is that the Berbix component forces a large amount of whitespace directly below the UI, which can be disruptive for space-constrained applications. Our team couldn't find a way to disable the whitespace and had to resort to making the rest of our UI overlap on top of the Berbix component in order to put our components in the place of the whitespace. Review collected by and hosted on G2.com.

Alesha H.
AH
Alesha H.
Customer Support Agent
Mid-Market (51-1000 emp.)
"Berbix recommendation"
5/5
What do you like best about Socure?

Fast and convenient. Other employees seem to like it as well. I like it allows you to copy and paste. They make it easy for you to review driver license for customers Review collected by and hosted on G2.com.

What do you dislike about Socure?

Sometimes customers have trouble getting the back of their ID verified which makes them kind of frusturated when they have to call and get help on how to upload it correctly Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

We're glad you find Berbix fast and convenient and that it is a helpful solution for the problems you're trying to solve. We'll explore creating tools and resources for end-users so they can better understand how to navigate the ID check process with Berbix.

Gayathri S.
GS
Gayathri S.
Clinical Associate
Small-Business (50 or fewer emp.)
"Great site."
5/5
What do you like best about Socure?

I have had a really good, hassle-free experience with Berbix. Very helpful in picking out duplicate IDs which is very important for our workspace. Points out to manually check some unidentifiable verifications which is helpful. Review collected by and hosted on G2.com.

What do you dislike about Socure?

No downsides in specific but the best I could think of is to improve the image clarity of the selfies and the IDs to help us match the images better. Also suggestion to give clear instruction on sending images with full bar code. Review collected by and hosted on G2.com.

Response from Raina Sheth of Socure

Thanks for the review Gayathri! We're happy to hear we're succeeding in picking out duplicate IDs. Your feedback about the image clarity and instructions for barcodes has been documented and we'll be sure to visit how to improve those items in the future.