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SocketLabs Reviews & Product Details

SocketLabs is a complete email solution, including both flexible and reliable email delivery and email performance reporting tools. SocketLabs Email allows senders to use either SMTP or API sending mechanisms, Cloud or on-premises servers, and a suite of reporting features, including our proprietary StreamScore, to improve email performance. SocketLabs Spotlight reporting is a new, robust platform with an account-level sending overview so senders can see all of their email activity, then multiple layers of deeper analysis like detailed StreamScore breakdowns, tailored next-step guidance, and up to 13 months of data storage to analyze and monitor performance trends. One email or millions, we give you the reliability, insights, and expert support you need to feel confident your email is in good hands. We have 99.999% uptime and adhere to the highest levels of safety and security standards.

Seller

SocketLabs

Discussions

SocketLabs Community

Languages Supported

English

Overview by

Brandon Dingae

Pricing

Pricing provided by SocketLabs.

Core

$39.95

Per Month

Pro

Starting at $79.95

Per Month

View More Pricing Information

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SocketLabs Media

Flexible API allows for the most common coding languages for your email, your way.

SocketLabs Demo - SocketLabs Spotlight Reporting

SocketLabs Spotlight is a complete email reporting solution with an account-level dashboard, in-depth reputation analysis, tailored guidance for clear next steps, and up to 13 months of contextual data.

SocketLabs Demo - SocketLabs StreamScore

Get a color-coded sender reputation score based on more than 35 internal and external data points for an at-a-glance understanding of your email health.

SocketLabs has a team of email experts with combined decades of experience available to assist users when in need.

At SocketLabs, security is our top concern. That why we implement and support all necessary environmental controls and regulations to protect the integrity of our information systems. We are SOC 2 Type 2 Certified and compliant with all relevant legislation.

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Nurit R.

Content Manager

Newspapers

Mid-Market (51-1000 emp.)

12/8/2017

"A Email Delivery Oriented Expensive Software"

3/5

What do you like best about SocketLabs?

They have unmatched email delivery if we compare from top Email marketing apps.

They have facility to send Promotional as well as transnational mailers , it makes this app unique.

Authmailer have good collection of Email templates. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

They are one of the most expensive Email marketing app in the industry.

Since , they send transnational and promotional mailers from same IP pool , there is a great chance to get transaction notifications into Gmail promotional tab. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

Looking for a great email delivery software regardless of pricing , it would be certainly a must try app. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We use Authmailer for both transnational and email marketing campaigns. Their strong API connectivity provides very high sending speed using API. Review collected by and hosted on G2.com.

Kem S.

President

Mid-Market (51-1000 emp.)

10/16/2016

"Socketlabs"

5/5

What do you like best about SocketLabs?

"I have been fighting to get your competitor to work for months.... no phone number, just an awkward way to 'submit a ticket’. I signed up with you today and within 30 minutes I was up and running. I made a phone call to your support team and they would not end the call until they were sure that I understood everything perfectly. You guys are great. Thank you." Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

the auto generated password is not really a problem, but it is something I am not used to. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

1) vendor answers phone,

2) product actually works as advertised.

3) good logging of transaction flow

4) efficient emailing techniques

5) actual server name and password are completely different than logon id (security feature) Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

we have a member management CRM system that requires emails sent out to existing members. We needed this service without burdening our servers with the task. Review collected by and hosted on G2.com.

Greg Z.

Owner & Vice President

Financial Services

Small-Business (50 or fewer emp.)

9/28/2016

"Great Email Provider"

5/5

What do you like best about SocketLabs?

Easy user interface

Great up-time

Great customer support

Great deliverability Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

No dislikes at all with this service. Overall very happy with this platform. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

SocketLabs facilitates a portion of the email we use to communicate with our customers. We send about 23K emails through the platform per month. A small amount compared to their capabilities but important email nonetheless.

They have provided nearly perfect up-time and great deliverability with this platform.

SocketLabs allows me to "ID" each of my emails so that I can view quick and easy stats on the types and quantities of email that our systems are sending out. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

10/5/2016

"We only trust SocketLabs team of email experts with our email delivery platform! "

5/5

What do you like best about SocketLabs?

Getting set up with SocketLabs only took minutes and the seamless integration with our Transportation Management Software was very easy. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

Nothing to report! The SocketLabs Dashboard enables me to easily monitor the success of my business on a day-to-day basis. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

Our business depends heavily on many email communications to our carriers and customers - it is essential to our business. Accurate transaction notifications via email that SocketLabs provide gave us the solution we needed, and now we are able to sustain our high reputation of providing our carriers with reliable communication and service. Review collected by and hosted on G2.com.

David S.

President

Information Technology and Services

Small-Business (50 or fewer emp.)

10/5/2016

"Notifying voters through SocketLabs since 2013."

5/5

What do you like best about SocketLabs?

Reliable delivery and a simple to use API. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

Blah, blah, blah since this is a required field. Review collected by and hosted on G2.com.

Anthony P.

Visual Designer

Internet

Mid-Market (51-1000 emp.)

11/24/2015

"Visual Designer"

2.5/5

What do you like best about SocketLabs?

This statement on the website is very welcoming: "Consult With Your Team" Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

As a Visual Designer I tend to notice design aesthetics that may throw off the viewer. One major thing I noticed is the "Customers Who Trust In SocketLabs" section has very low res images. These easy to miss flaws often detract credibility of the site/product. You should comb your site with a fine tooth and also spend time on the subtleties. The devil is in the details! :) Another example: inconsistent lighting/shadows on http://www.socketlabs.com/assets/illustration_customerservice.png and http://www.socketlabs.com/assets/illustration_integration.png and all other images on the homepage

and button inconsistency here: http://www.socketlabs.com/assets/freeBtn.png

Customer login should be a modal popup to improve user experience Review collected by and hosted on G2.com.

Greg H.

VP - Product Management

Enterprise (> 1000 emp.)

2/12/2015

"SocketLabs - More like AwesomeLabs"

4.5/5

What do you like best about SocketLabs?

Been using Socketlabs for our 650 Customer Portals that serves about 30,000 users, we have a heavy email requirement for them around notices and documents that are posted on to the portals, What is the absolute best is that since we set up socket labs in 2011, we have had very few issues. Our mail is delivered and logged, without issue. It is a very solid service. Very Simple Set up and very reliable. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

What I didnt like is that we could not use SocketLabs as an adhoc list mailer. But that is now in beta, so we can use the app in our one off blasts to various lists. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

Do a trial. It is easy to get going and integrate, and then you can dive deeper with the rich set of tracking and the beta marketing. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We use Socketlabs for our outbound mail notification on our portals, with the amount of traffic we would create using an internal mail server, we would be spending days managing the black and white lists, spam and the like, something I would rather pay for than do myself. SocketLabs does it way better then we ever could.

We will be looking at the marketing sections now that that is out and getting ready for prime time. We currently use a different product for that, but to have all the list management in one place is a nice fetaure Review collected by and hosted on G2.com.

Mark C.

Founder

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/12/2015

"Awesome for 4 years"

5/5

What do you like best about SocketLabs?

Admin interface / support and all round reliability. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

Nothing to dislike really. THey've always delivered for us. Review collected by and hosted on G2.com.

Tim D.

Co-Founder/Inventor/CEO

Internet

Small-Business (50 or fewer emp.)

2/12/2015

"SocketLabs to the Rescue..."

5/5

What do you like best about SocketLabs?

Our emails get delivered. Delivery. Delivery. Delivery. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

Nothing... We have set up email sequences from Infusionsoft to go through Socket Labs. Our delivery increased by 5x as much which is as much a negative commentary on Infusionsoft as it is a positive commentary on SocketLabs... Review collected by and hosted on G2.com.

Avni P.

Global Talent Acquisition Manager

Mid-Market (51-1000 emp.)

4/22/2014

"One of the best SMTP providers out there!"

4.5/5

What do you like best about SocketLabs?

SocketLabs provides hosted and on-premise software solutions for the delivery of marketing and transactional emails. This tool is a cloud based, fully managed, SMTP relay service for delivering email. It’s an easy to use email delivery solution that helps your email messages get in the inbox in-depth analytics and real time reporting. The service is good because emails sent via the SMTP are always delivered and there is a web console where you can actually check the status of all emails sent. Fast support as well. The SocketLabs email servers are very reliable. Furthermore, easy to use interface and price is inexpensive. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

The product is pretty effective for my needs. Its fast, reliable, good customer service, and inexpensive-not much to complain about it. Review collected by and hosted on G2.com.