# SocketLabs Reviews **Vendor:** SocketLabs **Category:** [Transactional Email Software](https://www.g2.com/categories/transactional-email) **Average Rating:** 4.5/5.0 **Total Reviews:** 41 ## About SocketLabs SocketLabs is a complete email solution, including both flexible and reliable email delivery and email performance reporting tools. SocketLabs Email allows senders to use either SMTP or API sending mechanisms, Cloud or on-premises servers, and a suite of reporting features, including our proprietary StreamScore, to improve email performance. SocketLabs Spotlight reporting is a new, robust platform with an account-level sending overview so senders can see all of their email activity, then multiple layers of deeper analysis like detailed StreamScore breakdowns, tailored next-step guidance, and up to 13 months of data storage to analyze and monitor performance trends. One email or millions, we give you the reliability, insights, and expert support you need to feel confident your email is in good hands. We have 99.999% uptime and adhere to the highest levels of safety and security standards. ## SocketLabs Reviews ### 1. Great product, easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2020 **What do you like best about SocketLabs?** The ease of management. I am able to manage the services with the admin portal with ease setup new servers for campaigns and adjust them on the fly to support our different initiatives. **What do you dislike about SocketLabs?** So far there really hasn't been much for us to dislike. The product fits our needs and has for the last 7 years. **Recommendations to others considering SocketLabs:** Great product! **What problems is SocketLabs solving and how is that benefiting you?** One if the main uses for us it to send emails to our clients and track results. Offloads responsibility of supporting an internal email service and addresses email spam rules. Also helps us track opt out request and complaints. ### 2. Terrible experience and wasted time **Rating:** 0.0/5.0 stars **Reviewed by:** Andrey K. | Senior Developer Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about SocketLabs?** The setup and configuration process was straightforward **What do you dislike about SocketLabs?** They disabled my account without any warning **Recommendations to others considering SocketLabs:** Stay from this company, only headaches await you especially if you need to deal with their support. **What problems is SocketLabs solving and how is that benefiting you?** Sending transactions emails, something that should have been a simple job turned out to be a nightmare **Official Response from David Mozeleski:** > Thank you for your feedback. We understand that account suspension and termination can be disappointing. Please know we must take violations of our Acceptable Use Policy very seriously for the safety of all customers. Our Compliance Team was in direct communication with you and noted the reasons for the suspension and eventual termination. Please view our AUP: https://www.socketlabs.com/legal/aup/ ### 3. Great reliable service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about SocketLabs?** Very Reliable service and Support is always responsive **What do you dislike about SocketLabs?** - Reports need to be more detailed, need to show the interaction with host and sending sites, to show delivery and failures in realtime - Lack of ability to have multiple SMTP credentials - This is imperative if there is a breach or just need to temporarily use a different login, then giving out your main credentials. It would be nice to have a credential for every process we do. Again if there is a breach of some kind, we can just shut down that process and not have to remember and fish for all the procedures we used for one login. **What problems is SocketLabs solving and how is that benefiting you?** Having a reliable SMTP relay for important notifications coming from multiple production servers. ### 4. Forget SendGrid and MailGun **Rating:** 5.0/5.0 stars **Reviewed by:** BETO S. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about SocketLabs?** This is the most complete and reliable email delivery solution for pros. It has a delivery API, as well as google email marketing apps for mailing campaigns (blasts) and autoresponders. The best? They don't limit the subscribers for your marketing email lists. **What do you dislike about SocketLabs?** The UI is not as pretty as SendGrid. But who cares? You got far more functions and technical options. **What problems is SocketLabs solving and how is that benefiting you?** - Transactional email API. - Email marketing campaign blasts. - Drip email campaigns (autoresponders). ### 5. SocketLabs **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin M. | Senior Filemaker Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about SocketLabs?** It is easy to setup and easy to understand UI. Setting up the domains and and the help instructions for the DNS is good **What do you dislike about SocketLabs?** I wish you could keep your report data for longer. It would also be nice if you could have multiple SMTP server on a single plan **What problems is SocketLabs solving and how is that benefiting you?** Great SMTP sending service ### 6. Email Marketing Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about SocketLabs?** Our company has been using SocketLabs since 2012. It didn't take long for us to determine SocketLabs is one of the best solutions for sending email. The user interface is easy to use and provides all the features needed to send to email, no matter if its 1 hundred or 1 million emails an hour. All the latest security features like DMARC & DKIM are easy to setup in the admin console. Updates to their software are timely and easy to setup. Their customer service is top notch offering both phone and email support. We always had a positive experience when we needed customer support to troubleshoot any issues. In addition, they have extensive help guides in case you want to research things on your own. **What do you dislike about SocketLabs?** Honestly, there's not much to dislike about SocketLabs. There are a few minor quirks in the Hurricane MTA server application, but none of them are worrisome. I wouldn't be surprised if they address them in the next update, if they haven't already done so. **What problems is SocketLabs solving and how is that benefiting you?** We use SocketLabs to help us deliver email at a high success rate, minimizing emails being blocked or going to the spam folder. SocketLabs helps us accomplish this. ### 7. Better results than any other Email Marketing company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about SocketLabs?** Socketlabs emails are more likely to land in customer inboxes and not end up in spam. **What do you dislike about SocketLabs?** Email creation could be more user-friendly. I do not like that you can't adjust the font at all during email creation. **What problems is SocketLabs solving and how is that benefiting you?** Previously we used Mailchimp, and got a lot of bounce back, or emails got stuck in spam. Now emails tend to make it into the customer's primary inbox. Our deliverability raised around 90% ### 8. Socketlabs Provides Quality SMTP Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Senior Manager Infrastructure and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about SocketLabs?** Sockectlabs has the advantage of being simple to use while having the full set of features normally only available in highly priced onsite solutions. Having run onsite solutions in the past, they often required a fairly high level of expertise as well as constant tinkering. Socketlabs provides you with that level of function without the time and money investment. The product also helps with the compliance to standard around good mail sending. These features are especially important when attempting to be a good mail sender and keeping off blackhole lists. **What do you dislike about SocketLabs?** While the product has powerful reports, it lacks a level of native alerting without going into API creation and setup. I would like to see the reporting expanded as well as several options for native event alerting. Integration with a tool that reviews a message and checks it for possible consideration of spam would also be useful to have in the product, vs having to purchase a 3rd party tool. **Recommendations to others considering SocketLabs:** If you are tired of dealing with an SMTP onsite solution, or you are experiencing SMTP outages, I highly recommend this as an alternative. The price is reasonable, and the service is fantastic. The Support team is very responsive not only on setup but also on-going when there are product based questions. Overall setup time is very small. **What problems is SocketLabs solving and how is that benefiting you?** Socketlabs replaced a costly alternative and has done a better job then the alternative onsite product that was being used. The pricing and service tiers as well as periodic billing choices allow for the solution to easily scale as needed to your business requirements. ### 9. Over than 5 years of partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar F. | Product Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about SocketLabs?** All those years of partnership can say by itself. SocketLabs does the job. Definitely the differential is the account management and the all the support. On the feature aspect, highlights to the possibility to scale by adding new servers, each with a delivery configuration (custom bounce domain, DKIM signature and tracking) and the recently added possibility for each server to have multiple configurations. **What do you dislike about SocketLabs?** Not exactly a dislike, but business model for enterprises could be better structured. This was recently solved and Socket labs could meet our requirements. **What problems is SocketLabs solving and how is that benefiting you?** Our Business Unit is responsible for the Transactional emails for the biggest companies in Brazil on the Telecom, Banking/Financial, Insurance and Utilities segments. We have been running these business with SocketLabs since the beggining and they have shown to be the right partner to provide all we need to grow and keep the great quality of the service and deliverability. We have been strengthening the partnership aiming our planned growth and we expect that the following years will be just as the successful as the previous. ### 10. SocketLabs varied tools, communication, marketing, analysis. **Rating:** 4.0/5.0 stars **Reviewed by:** Jose T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about SocketLabs?** This is a platform that allows you to send emails from your application. It provides you with several functions and tools to make it a good option for outgoing mail in addition to a clean and organized interface to navigate without problems, it is easy to configure and use it, our team has a more fluid and constant work, daily we save a lot of time that we channel in other areas. **What do you dislike about SocketLabs?** We have not presented problems, our experience has been satisfactory. However, if it had a mobile application it would go a long way to monitor the board from a remote location and thus increase user performance within the platform. You can improve the servers in order to protect the system and also offer higher performance in order to analyze data more optimally. **Recommendations to others considering SocketLabs:** This is a great solution for sending email, we can see the metrics and statistics that they provide in detail. We also granulate reports that allow our work team to save a lot of time and maintain work fluency, thus achieving the objectives set in an easier way. Totally recommended. **What problems is SocketLabs solving and how is that benefiting you?** We use this application to send tons of emails through the platform, without any problem and with greater efficiency. Our work team was able to extract statistics from their API to create new and ideal dashboards for our clients to measure the performance of their campaigns. Its configuration is simple when we send emails allows us to save a lot of time to the whole team and save a lot of time, this means we have better results in less time/ ### 11. One less headache to worry about; ensure deliverability and traceability in one step. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | Host, Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about SocketLabs?** Ease of use. It's easy to set up using the standard SMTP parameters or their API hooks with several applications; I just use their wordpress plugin and I'm up and running in 5m or less. **What do you dislike about SocketLabs?** I wish there was just a bit more control over logging and monitoring. Don't get me wrong, the existing tools are fine; but if it were up to me I'd add additional logging options. **Recommendations to others considering SocketLabs:** Be sure to read up on SMTP. **What problems is SocketLabs solving and how is that benefiting you?** Email registrations for WooCommerce sites. I can now host in places where outbound SMTP is not permitted, like Azure. ### 12. When you are ready for a real solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about SocketLabs?** Simple setup with good tools to analyze your emails. **What do you dislike about SocketLabs?** I have not found problems with SocketLabs, yet. **What problems is SocketLabs solving and how is that benefiting you?** Most of my activity is websites sending out emails for notifications, passwords, etc. I have used a variety of the "free" SMTP gateways. They were always changing the rules on what could be sent, and when. Delivery was often a problem. You don't often get feedback when your emails don't go through. The users just stop trusting your site. SocketLabs provides a nice, simple, stable, platform to send through. Their reports let you know where problems may exist and give visibility on where email addresses may be entered incorrectly. And it's always good to know that there is more available with SocketLabs if I need it. I know I'm just using a small portion of the service. ### 13. Outstanding Product and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about SocketLabs?** SocketLabs platform is highly agile and easy to use. With their product we have been able to overcome multiple email delivery issues all while simplifying and unifying our email delivery services. The flexibility in account management and their systems allows for a multitude of configurations we are able to leverage. From their API to their simple SMTP connection we are able to fill the needs of our entire user based with one product. Couple that with an extremely reliable service, top-notch support and an account management team who is vested in your business, you really have no need to look elsewhere. **What do you dislike about SocketLabs?** There is nothing I can add here, they are head and shoulders above the others we have used. **What problems is SocketLabs solving and how is that benefiting you?** Email deliverability, consolidated billing for multiple locations, unified services for proprietary applications as well as legacy systems. ### 14. Fantastic SMTP delivery service **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about SocketLabs?** Easy to implement SMTP delivery service. Strong deliverability, customer support and a sleek analytics interface. The service is priced competitively as well. **What do you dislike about SocketLabs?** No complaints as of yet with Socketlabs. **Recommendations to others considering SocketLabs:** I highly recommend socketlabs to any mailer looking for a strong SMTP delivery service. **What problems is SocketLabs solving and how is that benefiting you?** We deliver a large amount of emails in several verticals and socketlabs provides us an smtp service which hooks directly into our esp. We also manage several lists, and have a large amount of triggered mailings so we prefer to keep our operations within one ESP(Ongage). Socketlabs hooked right up to ongage seemlessly and we were able to begin sending almost instantaneously after some initial setup. We have scaled from 0 to 5 million emails/month in a small time frame while maintaining 99+% delivery and strong engagement with no signs of slowing down. We've worked with several smtp partners and socketlabs has been best in class in terms of scalability. ### 15. SocketLabs - Integrations from a developers point of view **Rating:** 4.0/5.0 stars **Reviewed by:** Louis W. | Lead Web and Mobile Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about SocketLabs?** The support staff is accessible. It genuinely feels like they are interested in helping by providing their experience. They have made this clear by the amount of time and effort they have put into their documentation. The API and documentation are very well done. They even have a variety of API options for different needs. **What do you dislike about SocketLabs?** I have used SocketLabs for a number of years. During this time, they have slightly altered their pricing plans a few times. This is understandable. However, as a partner that heavily integrates with them. Some of these pricing or package offering changes have taken us by surprise. Requiring us to alter our packages and pricing. **Recommendations to others considering SocketLabs:** It is a no-brainer. You are getting a great service. As a bonus, it comes with a great team. It isn't a major ordeal to get integrated with their offering. If you have a product that needs email. SocketLabs is the place to get it. **What problems is SocketLabs solving and how is that benefiting you?** We are able to provide reliable outgoing emails for our clients to engage their customers. We have noticed that they have a great deliverability rate. ### 16. Great service, great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Darian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about SocketLabs?** Quick response to questions, even as a free tier user. The service addressed the issues that we had prior to using them, and we haven't had any problems with mail delivery since switching. As we grow, we will certainly keep using SocketLabs and will incorporate their services into our growth and marketing strategy. **What do you dislike about SocketLabs?** While we haven't utilized their entire range of offerings, there is nothing so far with this service that we dislike. **Recommendations to others considering SocketLabs:** SocketLabs offers great service, low cost (or even free) tiers of services, and great support. While I can't speak for larger companies, they are great for smaller companies as they scale up their operations. **What problems is SocketLabs solving and how is that benefiting you?** We were initially using a service with a shared email server that was not monitored for spammers which caused our mail to be rejected because the entire server had been blacklisted. Government agencies frequently utilize these block lists and we would run into mail bouncing when corresponding with existing clients if someone else on the server had been spamming. SocketLabs is careful to be compliant and we have not had any delivery issues since switching to them from teh old service. ### 17. All the right tools, at the right cost. Serving emails to over 30,000 customers monthly. **Rating:** 4.5/5.0 stars **Reviewed by:** John M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2020 **What do you like best about SocketLabs?** It has all the tools that we need and wanted. The reporting is great and accurate. The feedback and delivery is perfect. And the staff answers the phone when we call. They were very helpful walking us through fixing a mistake we made so it didn't affect the whole campaign. The cost was low for the amount of tools you get. **What do you dislike about SocketLabs?** they need to make the online portal a little prettier/streamlined. You have all the tools you need, but it would be nice if it had a front end designer come in and improve the UX. **Recommendations to others considering SocketLabs:** If you need the tools and the system to deliver high volume, quality emails to an engaged audience, Socket labs is for you. Their price is right and you will be happy with the tracking available. **What problems is SocketLabs solving and how is that benefiting you?** We have tried to used many other email marketing solutions. None of them could handle the volume of emails to keep up with our client base. We have nearly 30,000 customers and we need to be able to give them monthly insights and updates and featured content. We are finally able to email our customer base in an easy and affordable fashion. ### 18. Powerful and Simple SMTP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jose G. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2020 **What do you like best about SocketLabs?** I was looking for a service that would provide me an easy way to send emails. Setting up a full SMTP service is, not only complicated but expensive. With SocketLabs, the setup was a breeze, pretty much, set up my account and I was in with credentials ready to use. I was very surprised at how much functionality they offer with the free tier. I never expected it to be that rich at $0 cost. I think one of their best features is how they can track emails. The reporting capabilities are very nice. The reports of emails being sent and delivered are very helpful. They give me a good insight into what emails are actually sent and if they were delivered or not. When they are not delivered I can quickly read what happened and possibly address the situation. **What do you dislike about SocketLabs?** To be honest, I have not found anything that I dislike. The service is great, the support is great. Heck, even the documentation is great. Perhaps the one thing I would like to see improved is the website navigation. Sometimes it takes me too many clicks to get to where I need to. I would suggest having a Google search like function to find what I need, select the option and it takes me there right away. **Recommendations to others considering SocketLabs:** Give it a try. They offer a free tier where you can test the functionality but trust me, you will stick with them. **What problems is SocketLabs solving and how is that benefiting you?** The ability to set it up quickly is one of the major benefits. Sending emails via SMTP is extremely easy. The reports of emails being sent and delivered are very helpful. They give me a good insight into what emails are actually sent and if they were delivered or not. When they are not delivered I can quickly read what happened and possibly address the situation. ### 19. Postmaster is out of a job! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about SocketLabs?** SocketLabs is relatively easy to set up the basic functions - However within minutes of creating my account I was contacted by a SocketLabs expert (Eric) who gave me some extra hints and tips which were specific to what my issues were. What do I like the best? SocketLabs have solved my problems! **What do you dislike about SocketLabs?** It's a little clunky to set up - I'm not I.T minded and the language is foreign to me. But a quick guide from SocketLabs consultant and their online instructions had me set up fast. **Recommendations to others considering SocketLabs:** Have a look around and get to know the language. Then it's just a matter of implementing it and benefitting. Improvise, adapt, overcome. **What problems is SocketLabs solving and how is that benefiting you?** I was sent to Socketlabs by an I.T Consultant who had tried almost everything to ensure my emails would hit their targets. I don't send blanket email marketing campaigns. I simply use to maintain contact with current and previous customers. Managing orders, organising deliveries and running my business. All of a sudden my emails (or I.P) were flagged. Around 30% of my emails were no longer hitting their target with frequent and inconsistent 'Post Master Delivery Failures'. I don't understand exactly what SocketLabs does to bypass this, but it does it. I've had ZERO failed deliveries since integrating SocketLabs and business is flowing again. ### 20. SocketLabs is reliable and makes my job easy **Rating:** 5.0/5.0 stars **Reviewed by:** Karl B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about SocketLabs?** They handle unsubscribe requests seamlessly and they are plugged in to spam reporting with all the major e-mail providers. That means my opt-in list doesn't ever send to a person who's decided not to get our mailings any more. **What do you dislike about SocketLabs?** For quite a while, I had to log into a separate system to get a support ticket. It's been so long since I needed to report a problem that I'm honestly not sure if that is still true. **Recommendations to others considering SocketLabs:** Potential new customers of SocketLabs should feel free to ask for tech support. I've found that they are knowledgeable and helpful. I had a suggestion regarding their html editor and they implemented it surprisingly quickly. By the way, for what you get, their prices are quite affordable. **What problems is SocketLabs solving and how is that benefiting you?** We have two servers with them. One just does transactional mailings and they are never, ever blocked. With the other server, SocketLabs let me reach my customers with marketing/announcements very easily. We support geographically separate customers and it's trivial for us to send to just one metro area, or a combination of several. That's been critical when we have a few things to tell everyone or some message that needs to only go to one or two places. ### 21. Solid company, would recommend. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2020 **What do you like best about SocketLabs?** Easy setup, a real person for tech support **What do you dislike about SocketLabs?** Some better reports and need to allow multiple SMTP connectors. **What problems is SocketLabs solving and how is that benefiting you?** Transactional SMTP relay for in-house software. ### 22. SocketLab's transactional email service works great and is critical to my app's performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2020 **What do you like best about SocketLabs?** My app is a lead generation tool that sends leads to users through transactional email notifications that are sent via SocketLabs' SMTP service. It's critical that my users receive their leads fast. If emails are delayed, or land in the spam folder, then the app's experience breaks. SocketLabs is the only piece of my infrastructure that works without any flaws. I never have issues and I never even have to contact support. Setup was super easy, I just dropped the SMTP credentials into code and worked great. I used Gmail's SMTP server for initial setup and testing, then cut over to SocketLabs after the app was built. Without SocketLabs, users would not have an easy way to receive leads.It works great with a web app built in the Django Python framework **What do you dislike about SocketLabs?** Nothing that I can think of. It would be cool to see an SMS feature. **Recommendations to others considering SocketLabs:** Sign up for a trial and give it a test. **What problems is SocketLabs solving and how is that benefiting you?** Sending transactional email notifications to users as soon as someone submits a multi-step lead capture form. Without SocketLabs, users would not have an easy way to receive leads. Thanks to SocketLabs, I was quickly able to build and launch the app without having to build a full blown backend for users to access leads, since all leads are sent straight through email. ### 23. SocketLabs Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bentley B. | Proctor - ACCA Exams, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2020 **What do you like best about SocketLabs?** Ease of which the initial Server is set up. Simple to follow instructions on setting up Mail Clients SMTP and POP/IMAP/Server Setup. Reports are a GEM. Everything you need to know about your mail delivery/non delivery. **What do you dislike about SocketLabs?** There is absolutely nothing I could/can write here. **What problems is SocketLabs solving and how is that benefiting you?** I/We rely heavily on email marketing campaigns and over the years have explore other similar options, but, SocketLabs is the platform we have found that satisfies all of our requirements. ### 24. very reliable and the free feature allow you to run an test before you committed **Rating:** 4.5/5.0 stars **Reviewed by:** Simon L. | Infrastructure Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about SocketLabs?** We like Socketlab reliability and user interface **What do you dislike about SocketLabs?** the least helpful about SocketLabs is pricing **Recommendations to others considering SocketLabs:** Socket is pretty good and easy to use, more important you can try for small scale before you committed **What problems is SocketLabs solving and how is that benefiting you?** it helps me to delivery email and allow me to test the platform, so when client needed I can provide a solution ### 25. Really solid platform that can be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2020 **What do you like best about SocketLabs?** The best feature of SocketLabs is the cost. It is free up to a certain number of users, which is a lot more generous that everything else out there. You can even customize and have control over its branding. **What do you dislike about SocketLabs?** It's difficult to manage mailing lists. Hard to create segments and cuts within segments. It is possible, just difficult. **Recommendations to others considering SocketLabs:** Read the features of SocketLab carefully. The software has some really promising features but managing lists is somewhat confusing. **What problems is SocketLabs solving and how is that benefiting you?** I send out survey invitations to lists that have given us permission to email them. ### 26. My company has used SocketLabs for half a decade! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about SocketLabs?** The product works as expected, we have been able to leverage the software as our main SMTP sending system which allows us to work on our core product offerings. **What do you dislike about SocketLabs?** Currently nothing, the product and the staff are great to deal with! **What problems is SocketLabs solving and how is that benefiting you?** We enabled smarter email branding and analytics. ### 27. Excellent Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2020 **What do you like best about SocketLabs?** The Socketlabs SMTP provider works seamlessly with our application to deliver email notifications. Signing up is easy, the cost is economical, and their technical support has been excellent. **What do you dislike about SocketLabs?** There haven't been any downsides to using Socketlabs. **What problems is SocketLabs solving and how is that benefiting you?** This helps our customers that don't have access to an SMTP server on their local network deliver email notifications from our application. ### 28. Easily send out mass emails **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica E. | Scheduler/ recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about SocketLabs?** I like that I can send out a lot of emails to shoppers for my company **What do you dislike about SocketLabs?** It is a little bit glitchy at times and have to wait for page to load **What problems is SocketLabs solving and how is that benefiting you?** I am able to reach more people by email without getting my work email set as spam ### 29. A reliable delivery oriented email solution **Rating:** 4.0/5.0 stars **Reviewed by:** Pooja S. | Content Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about SocketLabs?** We have tried so many email delivery software till now, I can say SocketLabs provides unmatched email delivery into subscribers inbox. They are a good team to provide end to end support from contact upload to email delivery reporting , the response time is too low . **What do you dislike about SocketLabs?** To be very honest , I could not see anything below standard here , if an email marketing software gives you ultimate email delivery with high reputed Sender IP's , you can ignore old fashioned layout complaints. Social media integration part is somewhere weak. **Recommendations to others considering SocketLabs:** If you are struggling to get inboxed your emails for your truly opt-in subscriber , you should go for this emailing solution , A perfect combo of Transactional and promotional emailing service will amaze you. **What problems is SocketLabs solving and how is that benefiting you?** Our whole business relies heavily on Email marketing Campaigns to our subscribers , We have done email marketing here in the last 2-3 years and always got ensured inboxing hence better ROI. We are using SMTP integration and found comparatively better results. ### 30. Great Interface & Fast Support **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew T. | Data Manager (Marketing and Database), Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SocketLabs?** Ease of use. We @aurabloom.com send a lot of emails, both internally and externally for our clients. The process to add an email account into socketLabs, upload our data segments, upload content is seamless. I had a few questions, called into support and they were extremely helpful. **What do you dislike about SocketLabs?** The platform did look intimidating to get started. After 10 minutes of exploring, however, I found it much better. **What problems is SocketLabs solving and how is that benefiting you?** Sending emails. ### 31. A Email Delivery Oriented Expensive Software **Rating:** 3.0/5.0 stars **Reviewed by:** Nurit R. | Content Manager, Newspapers, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about SocketLabs?** They have unmatched email delivery if we compare from top Email marketing apps. They have facility to send Promotional as well as transnational mailers , it makes this app unique. Authmailer have good collection of Email templates. **What do you dislike about SocketLabs?** They are one of the most expensive Email marketing app in the industry. Since , they send transnational and promotional mailers from same IP pool , there is a great chance to get transaction notifications into Gmail promotional tab. **Recommendations to others considering SocketLabs:** Looking for a great email delivery software regardless of pricing , it would be certainly a must try app. **What problems is SocketLabs solving and how is that benefiting you?** We use Authmailer for both transnational and email marketing campaigns. Their strong API connectivity provides very high sending speed using API. ### 32. Socketlabs **Rating:** 5.0/5.0 stars **Reviewed by:** Kem S. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2016 **What do you like best about SocketLabs?** "I have been fighting to get your competitor to work for months.... no phone number, just an awkward way to 'submit a ticket’. I signed up with you today and within 30 minutes I was up and running. I made a phone call to your support team and they would not end the call until they were sure that I understood everything perfectly. You guys are great. Thank you." **What do you dislike about SocketLabs?** the auto generated password is not really a problem, but it is something I am not used to. **Recommendations to others considering SocketLabs:** 1) vendor answers phone, 2) product actually works as advertised. 3) good logging of transaction flow 4) efficient emailing techniques 5) actual server name and password are completely different than logon id (security feature) **What problems is SocketLabs solving and how is that benefiting you?** we have a member management CRM system that requires emails sent out to existing members. We needed this service without burdening our servers with the task. ### 33. Great Email Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Greg Z. | Owner & Vice President, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2016 **What do you like best about SocketLabs?** Easy user interface Great up-time Great customer support Great deliverability **What do you dislike about SocketLabs?** No dislikes at all with this service. Overall very happy with this platform. **What problems is SocketLabs solving and how is that benefiting you?** SocketLabs facilitates a portion of the email we use to communicate with our customers. We send about 23K emails through the platform per month. A small amount compared to their capabilities but important email nonetheless. They have provided nearly perfect up-time and great deliverability with this platform. SocketLabs allows me to "ID" each of my emails so that I can view quick and easy stats on the types and quantities of email that our systems are sending out. ### 34. We only trust SocketLabs team of email experts with our email delivery platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2016 **What do you like best about SocketLabs?** Getting set up with SocketLabs only took minutes and the seamless integration with our Transportation Management Software was very easy. **What do you dislike about SocketLabs?** Nothing to report! The SocketLabs Dashboard enables me to easily monitor the success of my business on a day-to-day basis. **What problems is SocketLabs solving and how is that benefiting you?** Our business depends heavily on many email communications to our carriers and customers - it is essential to our business. Accurate transaction notifications via email that SocketLabs provide gave us the solution we needed, and now we are able to sustain our high reputation of providing our carriers with reliable communication and service. ### 35. Notifying voters through SocketLabs since 2013. **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2016 **What do you like best about SocketLabs?** Reliable delivery and a simple to use API. **What do you dislike about SocketLabs?** Blah, blah, blah since this is a required field. **What problems is SocketLabs solving and how is that benefiting you?** The business problem is the reliable delivery of emails. The benefit is that I don't have to concern myself with that delivery. SocketLabs relieves me of that burden. ### 36. Visual Designer **Rating:** 2.5/5.0 stars **Reviewed by:** Anthony P. | Visual Designer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2015 **What do you like best about SocketLabs?** This statement on the website is very welcoming: "Consult With Your Team" **What do you dislike about SocketLabs?** As a Visual Designer I tend to notice design aesthetics that may throw off the viewer. One major thing I noticed is the "Customers Who Trust In SocketLabs" section has very low res images. These easy to miss flaws often detract credibility of the site/product. You should comb your site with a fine tooth and also spend time on the subtleties. The devil is in the details! :) Another example: inconsistent lighting/shadows on http://www.socketlabs.com/assets/illustration_customerservice.png and http://www.socketlabs.com/assets/illustration_integration.png and all other images on the homepage and button inconsistency here: http://www.socketlabs.com/assets/freeBtn.png Customer login should be a modal popup to improve user experience **What problems is SocketLabs solving and how is that benefiting you?** Sending out relevant emails to the right target demographic ### 37. SocketLabs - More like AwesomeLabs **Rating:** 4.5/5.0 stars **Reviewed by:** Greg H. | VP - Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2015 **What do you like best about SocketLabs?** Been using Socketlabs for our 650 Customer Portals that serves about 30,000 users, we have a heavy email requirement for them around notices and documents that are posted on to the portals, What is the absolute best is that since we set up socket labs in 2011, we have had very few issues. Our mail is delivered and logged, without issue. It is a very solid service. Very Simple Set up and very reliable. **What do you dislike about SocketLabs?** What I didnt like is that we could not use SocketLabs as an adhoc list mailer. But that is now in beta, so we can use the app in our one off blasts to various lists. **Recommendations to others considering SocketLabs:** Do a trial. It is easy to get going and integrate, and then you can dive deeper with the rich set of tracking and the beta marketing. **What problems is SocketLabs solving and how is that benefiting you?** We use Socketlabs for our outbound mail notification on our portals, with the amount of traffic we would create using an internal mail server, we would be spending days managing the black and white lists, spam and the like, something I would rather pay for than do myself. SocketLabs does it way better then we ever could. We will be looking at the marketing sections now that that is out and getting ready for prime time. We currently use a different product for that, but to have all the list management in one place is a nice fetaure ### 38. Awesome for 4 years **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2015 **What do you like best about SocketLabs?** Admin interface / support and all round reliability. **What do you dislike about SocketLabs?** Nothing to dislike really. THey've always delivered for us. **Recommendations to others considering SocketLabs:** If you need guaranteed SMTP delivery with tracking and great stats - Socketlabs are a no brainer. **What problems is SocketLabs solving and how is that benefiting you?** SMTP whitelisted delivery for our fast growing SaaS application ### 39. SocketLabs to the Rescue... **Rating:** 5.0/5.0 stars **Reviewed by:** Tim D. | Co-Founder/Inventor/CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2015 **What do you like best about SocketLabs?** Our emails get delivered. Delivery. Delivery. Delivery. **What do you dislike about SocketLabs?** Nothing... We have set up email sequences from Infusionsoft to go through Socket Labs. Our delivery increased by 5x as much which is as much a negative commentary on Infusionsoft as it is a positive commentary on SocketLabs... **Recommendations to others considering SocketLabs:** Don't be stupid. It's first and foremost about delivery. **What problems is SocketLabs solving and how is that benefiting you?** Delivery... It can't get opened if it doesn't get delivered. ### 40. One of the best SMTP providers out there! **Rating:** 4.5/5.0 stars **Reviewed by:** Avni P. | Global Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2014 **What do you like best about SocketLabs?** SocketLabs provides hosted and on-premise software solutions for the delivery of marketing and transactional emails. This tool is a cloud based, fully managed, SMTP relay service for delivering email. It’s an easy to use email delivery solution that helps your email messages get in the inbox in-depth analytics and real time reporting. The service is good because emails sent via the SMTP are always delivered and there is a web console where you can actually check the status of all emails sent. Fast support as well. The SocketLabs email servers are very reliable. Furthermore, easy to use interface and price is inexpensive. **What do you dislike about SocketLabs?** The product is pretty effective for my needs. Its fast, reliable, good customer service, and inexpensive-not much to complain about it. **Recommendations to others considering SocketLabs:** I would recommend them to anyone who needs a reliable and affordable mail service. **What problems is SocketLabs solving and how is that benefiting you?** Email Marketing Campains-getting 1000's email out and making sure it gets delivered and not going into a spam box. ### 41. Socketlabs **Rating:** 5.0/5.0 stars **Reviewed by:** Rich K. | Owner, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2015 **What do you like best about SocketLabs?** SocketLabs has allowed Spectrum to easily integrate the Avaya system voice mail to email feature with any email servce **What do you dislike about SocketLabs?** Nothing that i can think of. The service is easy to deploy and it work! **What problems is SocketLabs solving and how is that benefiting you?** This allows any email service to work with the Avaya system and can be up and running in 30 minutes. ## SocketLabs Discussions - [What does Socketlabs do?](https://www.g2.com/discussions/what-does-socketlabs-do) - [What are the features of Socketlabs?](https://www.g2.com/discussions/what-are-the-features-of-socketlabs) - [Is SocketLabs legit?](https://www.g2.com/discussions/is-socketlabs-legit) - [What is SocketLabs used for?](https://www.g2.com/discussions/what-is-socketlabs-used-for) - [View SocketLabs pricing details and edition comparison](https://www.g2.com/products/socketlabs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+21%3A04%3A27+-0500&secure%5Bsession_id%5D=2e31dfe0-651d-45c6-a267-886d42b40172&secure%5Btoken%5D=f0797842871162c0560be1723a60100973f415cb3ce91d5b356b2b3084ceeb7b&format=llm_user) ## SocketLabs Features **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Analytics** - Open Rates - Link Activity - Attachment Activity **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Generative AI** - AI Text Generation **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SocketLabs Alternatives - [Mailgun](https://www.g2.com/products/mailgun/reviews) - 4.2/5.0 (314 reviews) - [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) - 4.0/5.0 (358 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,434 reviews)