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SocketLabs Reviews & Product Details

SocketLabs is a complete email solution, including both flexible and reliable email delivery and email performance reporting tools. SocketLabs Email allows senders to use either SMTP or API sending mechanisms, Cloud or on-premises servers, and a suite of reporting features, including our proprietary StreamScore, to improve email performance. SocketLabs Spotlight reporting is a new, robust platform with an account-level sending overview so senders can see all of their email activity, then multiple layers of deeper analysis like detailed StreamScore breakdowns, tailored next-step guidance, and up to 13 months of data storage to analyze and monitor performance trends. One email or millions, we give you the reliability, insights, and expert support you need to feel confident your email is in good hands. We have 99.999% uptime and adhere to the highest levels of safety and security standards.

Seller

SocketLabs

Languages Supported

English

Product Description

Cloud-based SMTP relay service provides easy, reliable delivery for marketing and transactional email applications.

Overview by

Brandon Dingae

Pricing

Pricing provided by SocketLabs.

Core

$39.95

Per Month

Pro

Starting at $79.95

Per Month

View More Pricing Information

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SocketLabs Media

Flexible API allows for the most common coding languages for your email, your way.

SocketLabs Demo - SocketLabs Spotlight Reporting

SocketLabs Spotlight is a complete email reporting solution with an account-level dashboard, in-depth reputation analysis, tailored guidance for clear next steps, and up to 13 months of contextual data.

SocketLabs Demo - SocketLabs StreamScore

Get a color-coded sender reputation score based on more than 35 internal and external data points for an at-a-glance understanding of your email health.

SocketLabs has a team of email experts with combined decades of experience available to assist users when in need.

At SocketLabs, security is our top concern. That why we implement and support all necessary environmental controls and regulations to protect the integrity of our information systems. We are SOC 2 Type 2 Certified and compliant with all relevant legislation.

SocketLabs Reviews (41)

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Alex N.

Host, Producer

Small-Business (50 or fewer emp.)

9/28/2020

"One less headache to worry about; ensure deliverability and traceability in one step."

5/5

What do you like best about SocketLabs?

Ease of use. It's easy to set up using the standard SMTP parameters or their API hooks with several applications; I just use their wordpress plugin and I'm up and running in 5m or less. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

I wish there was just a bit more control over logging and monitoring. Don't get me wrong, the existing tools are fine; but if it were up to me I'd add additional logging options. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

9/21/2020

"When you are ready for a real solution"

5/5

What do you like best about SocketLabs?

Simple setup with good tools to analyze your emails. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

I have not found problems with SocketLabs, yet. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

Most of my activity is websites sending out emails for notifications, passwords, etc.

I have used a variety of the "free" SMTP gateways. They were always changing the rules on what could be sent, and when. Delivery was often a problem.

You don't often get feedback when your emails don't go through. The users just stop trusting your site.

SocketLabs provides a nice, simple, stable, platform to send through. Their reports let you know where problems may exist and give visibility on where email addresses may be entered incorrectly.

And it's always good to know that there is more available with SocketLabs if I need it. I know I'm just using a small portion of the service. Review collected by and hosted on G2.com.

Jeff S.

Enterprise (> 1000 emp.)

4/21/2020

"Outstanding Product and Service"

5/5

What do you like best about SocketLabs?

SocketLabs platform is highly agile and easy to use. With their product we have been able to overcome multiple email delivery issues all while simplifying and unifying our email delivery services. The flexibility in account management and their systems allows for a multitude of configurations we are able to leverage. From their API to their simple SMTP connection we are able to fill the needs of our entire user based with one product. Couple that with an extremely reliable service, top-notch support and an account management team who is vested in your business, you really have no need to look elsewhere. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

There is nothing I can add here, they are head and shoulders above the others we have used. Review collected by and hosted on G2.com.

Ryan H.

Senior Analyst

Mid-Market (51-1000 emp.)

4/30/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fantastic SMTP delivery service"

4.5/5

What do you like best about SocketLabs?

Easy to implement SMTP delivery service. Strong deliverability, customer support and a sleek analytics interface. The service is priced competitively as well. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

No complaints as of yet with Socketlabs. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

I highly recommend socketlabs to any mailer looking for a strong SMTP delivery service. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We deliver a large amount of emails in several verticals and socketlabs provides us an smtp service which hooks directly into our esp. We also manage several lists, and have a large amount of triggered mailings so we prefer to keep our operations within one ESP(Ongage). Socketlabs hooked right up to ongage seemlessly and we were able to begin sending almost instantaneously after some initial setup. We have scaled from 0 to 5 million emails/month in a small time frame while maintaining 99+% delivery and strong engagement with no signs of slowing down. We've worked with several smtp partners and socketlabs has been best in class in terms of scalability. Review collected by and hosted on G2.com.

Louis W.

Lead Web and Mobile Developer

Small-Business (50 or fewer emp.)

2/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"SocketLabs - Integrations from a developers point of view"

4/5

What do you like best about SocketLabs?

The support staff is accessible. It genuinely feels like they are interested in helping by providing their experience. They have made this clear by the amount of time and effort they have put into their documentation. The API and documentation are very well done. They even have a variety of API options for different needs. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

I have used SocketLabs for a number of years. During this time, they have slightly altered their pricing plans a few times. This is understandable. However, as a partner that heavily integrates with them. Some of these pricing or package offering changes have taken us by surprise. Requiring us to alter our packages and pricing. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

It is a no-brainer. You are getting a great service. As a bonus, it comes with a great team. It isn't a major ordeal to get integrated with their offering. If you have a product that needs email. SocketLabs is the place to get it. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We are able to provide reliable outgoing emails for our clients to engage their customers. We have noticed that they have a great deliverability rate. Review collected by and hosted on G2.com.

Darian D.

Small-Business (50 or fewer emp.)

1/30/2020

"Great service, great support!"

5/5

What do you like best about SocketLabs?

Quick response to questions, even as a free tier user. The service addressed the issues that we had prior to using them, and we haven't had any problems with mail delivery since switching. As we grow, we will certainly keep using SocketLabs and will incorporate their services into our growth and marketing strategy. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

While we haven't utilized their entire range of offerings, there is nothing so far with this service that we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

SocketLabs offers great service, low cost (or even free) tiers of services, and great support. While I can't speak for larger companies, they are great for smaller companies as they scale up their operations. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We were initially using a service with a shared email server that was not monitored for spammers which caused our mail to be rejected because the entire server had been blacklisted. Government agencies frequently utilize these block lists and we would run into mail bouncing when corresponding with existing clients if someone else on the server had been spamming. SocketLabs is careful to be compliant and we have not had any delivery issues since switching to them from teh old service. Review collected by and hosted on G2.com.

John M.

Small-Business (50 or fewer emp.)

1/29/2020

"All the right tools, at the right cost. Serving emails to over 30,000 customers monthly."

4.5/5

What do you like best about SocketLabs?

It has all the tools that we need and wanted. The reporting is great and accurate. The feedback and delivery is perfect. And the staff answers the phone when we call. They were very helpful walking us through fixing a mistake we made so it didn't affect the whole campaign. The cost was low for the amount of tools you get. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

they need to make the online portal a little prettier/streamlined. You have all the tools you need, but it would be nice if it had a front end designer come in and improve the UX. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

If you need the tools and the system to deliver high volume, quality emails to an engaged audience, Socket labs is for you. Their price is right and you will be happy with the tracking available. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We have tried to used many other email marketing solutions. None of them could handle the volume of emails to keep up with our client base.

We have nearly 30,000 customers and we need to be able to give them monthly insights and updates and featured content. We are finally able to email our customer base in an easy and affordable fashion. Review collected by and hosted on G2.com.

Jose G.

Senior Software Developer

Mid-Market (51-1000 emp.)

1/29/2020

"Powerful and Simple SMTP Service"

5/5

What do you like best about SocketLabs?

I was looking for a service that would provide me an easy way to send emails. Setting up a full SMTP service is, not only complicated but expensive. With SocketLabs, the setup was a breeze, pretty much, set up my account and I was in with credentials ready to use.

I was very surprised at how much functionality they offer with the free tier. I never expected it to be that rich at $0 cost.

I think one of their best features is how they can track emails. The reporting capabilities are very nice. The reports of emails being sent and delivered are very helpful. They give me a good insight into what emails are actually sent and if they were delivered or not. When they are not delivered I can quickly read what happened and possibly address the situation. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

To be honest, I have not found anything that I dislike. The service is great, the support is great. Heck, even the documentation is great.

Perhaps the one thing I would like to see improved is the website navigation. Sometimes it takes me too many clicks to get to where I need to. I would suggest having a Google search like function to find what I need, select the option and it takes me there right away. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

Give it a try. They offer a free tier where you can test the functionality but trust me, you will stick with them. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

The ability to set it up quickly is one of the major benefits. Sending emails via SMTP is extremely easy.

The reports of emails being sent and delivered are very helpful. They give me a good insight into what emails are actually sent and if they were delivered or not. When they are not delivered I can quickly read what happened and possibly address the situation. Review collected by and hosted on G2.com.

Dan M.

Small-Business (50 or fewer emp.)

3/12/2020

"Postmaster is out of a job!"

5/5

What do you like best about SocketLabs?

SocketLabs is relatively easy to set up the basic functions - However within minutes of creating my account I was contacted by a SocketLabs expert (Eric) who gave me some extra hints and tips which were specific to what my issues were. What do I like the best? SocketLabs have solved my problems! Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

It's a little clunky to set up - I'm not I.T minded and the language is foreign to me. But a quick guide from SocketLabs consultant and their online instructions had me set up fast. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

Have a look around and get to know the language. Then it's just a matter of implementing it and benefitting.

Improvise, adapt, overcome. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

I was sent to Socketlabs by an I.T Consultant who had tried almost everything to ensure my emails would hit their targets. I don't send blanket email marketing campaigns. I simply use to maintain contact with current and previous customers. Managing orders, organising deliveries and running my business. All of a sudden my emails (or I.P) were flagged. Around 30% of my emails were no longer hitting their target with frequent and inconsistent 'Post Master Delivery Failures'. I don't understand exactly what SocketLabs does to bypass this, but it does it. I've had ZERO failed deliveries since integrating SocketLabs and business is flowing again. Review collected by and hosted on G2.com.

Karl B.

Small-Business (50 or fewer emp.)

1/30/2020

"SocketLabs is reliable and makes my job easy"

5/5

What do you like best about SocketLabs?

They handle unsubscribe requests seamlessly and they are plugged in to spam reporting with all the major e-mail providers. That means my opt-in list doesn't ever send to a person who's decided not to get our mailings any more. Review collected by and hosted on G2.com.

What do you dislike about SocketLabs?

For quite a while, I had to log into a separate system to get a support ticket. It's been so long since I needed to report a problem that I'm honestly not sure if that is still true. Review collected by and hosted on G2.com.

Recommendations to others considering SocketLabs:

Potential new customers of SocketLabs should feel free to ask for tech support. I've found that they are knowledgeable and helpful. I had a suggestion regarding their html editor and they implemented it surprisingly quickly. By the way, for what you get, their prices are quite affordable. Review collected by and hosted on G2.com.

What problems is SocketLabs solving and how is that benefiting you?

We have two servers with them. One just does transactional mailings and they are never, ever blocked. With the other server, SocketLabs let me reach my customers with marketing/announcements very easily. We support geographically separate customers and it's trivial for us to send to just one metro area, or a combination of several. That's been critical when we have a few things to tell everyone or some message that needs to only go to one or two places. Review collected by and hosted on G2.com.