SocketLabs Reviews & Product Details

Our company has been using SocketLabs since 2012. It didn't take long for us to determine SocketLabs is one of the best solutions for sending email.

The user interface is easy to use and provides all the features needed to send to email, no matter if its 1 hundred or 1 million emails an hour.

All the latest security features like DMARC & DKIM are easy to setup in the admin console. Updates to their software are timely and easy to setup.

Their customer service is top notch offering both phone and email support. We always had a positive experience when we needed customer support to troubleshoot any issues. In addition, they have extensive help guides in case you want to research things on your own. Review collected by and hosted on G2.com.

Honestly, there's not much to dislike about SocketLabs. There are a few minor quirks in the Hurricane MTA server application, but none of them are worrisome. I wouldn't be surprised if they address them in the next update, if they haven't already done so. Review collected by and hosted on G2.com.

Sockectlabs has the advantage of being simple to use while having the full set of features normally only available in highly priced onsite solutions. Having run onsite solutions in the past, they often required a fairly high level of expertise as well as constant tinkering. Socketlabs provides you with that level of function without the time and money investment.

The product also helps with the compliance to standard around good mail sending. These features are especially important when attempting to be a good mail sender and keeping off blackhole lists. Review collected by and hosted on G2.com.

While the product has powerful reports, it lacks a level of native alerting without going into API creation and setup. I would like to see the reporting expanded as well as several options for native event alerting.

Integration with a tool that reviews a message and checks it for possible consideration of spam would also be useful to have in the product, vs having to purchase a 3rd party tool. Review collected by and hosted on G2.com.

All those years of partnership can say by itself. SocketLabs does the job. Definitely the differential is the account management and the all the support.

On the feature aspect, highlights to the possibility to scale by adding new servers, each with a delivery configuration (custom bounce domain, DKIM signature and tracking) and the recently added possibility for each server to have multiple configurations. Review collected by and hosted on G2.com.

Not exactly a dislike, but business model for enterprises could be better structured. This was recently solved and Socket labs could meet our requirements. Review collected by and hosted on G2.com.

Ease of use. It's easy to set up using the standard SMTP parameters or their API hooks with several applications; I just use their wordpress plugin and I'm up and running in 5m or less. Review collected by and hosted on G2.com.

I wish there was just a bit more control over logging and monitoring. Don't get me wrong, the existing tools are fine; but if it were up to me I'd add additional logging options. Review collected by and hosted on G2.com.

Simple setup with good tools to analyze your emails. Review collected by and hosted on G2.com.

I have not found problems with SocketLabs, yet. Review collected by and hosted on G2.com.

SocketLabs platform is highly agile and easy to use. With their product we have been able to overcome multiple email delivery issues all while simplifying and unifying our email delivery services. The flexibility in account management and their systems allows for a multitude of configurations we are able to leverage. From their API to their simple SMTP connection we are able to fill the needs of our entire user based with one product. Couple that with an extremely reliable service, top-notch support and an account management team who is vested in your business, you really have no need to look elsewhere. Review collected by and hosted on G2.com.

There is nothing I can add here, they are head and shoulders above the others we have used. Review collected by and hosted on G2.com.

Easy to implement SMTP delivery service. Strong deliverability, customer support and a sleek analytics interface. The service is priced competitively as well. Review collected by and hosted on G2.com.

No complaints as of yet with Socketlabs. Review collected by and hosted on G2.com.

Quick response to questions, even as a free tier user. The service addressed the issues that we had prior to using them, and we haven't had any problems with mail delivery since switching. As we grow, we will certainly keep using SocketLabs and will incorporate their services into our growth and marketing strategy. Review collected by and hosted on G2.com.

While we haven't utilized their entire range of offerings, there is nothing so far with this service that we dislike. Review collected by and hosted on G2.com.

It has all the tools that we need and wanted. The reporting is great and accurate. The feedback and delivery is perfect. And the staff answers the phone when we call. They were very helpful walking us through fixing a mistake we made so it didn't affect the whole campaign. The cost was low for the amount of tools you get. Review collected by and hosted on G2.com.

they need to make the online portal a little prettier/streamlined. You have all the tools you need, but it would be nice if it had a front end designer come in and improve the UX. Review collected by and hosted on G2.com.

I was looking for a service that would provide me an easy way to send emails. Setting up a full SMTP service is, not only complicated but expensive. With SocketLabs, the setup was a breeze, pretty much, set up my account and I was in with credentials ready to use.

I was very surprised at how much functionality they offer with the free tier. I never expected it to be that rich at $0 cost.

I think one of their best features is how they can track emails. The reporting capabilities are very nice. The reports of emails being sent and delivered are very helpful. They give me a good insight into what emails are actually sent and if they were delivered or not. When they are not delivered I can quickly read what happened and possibly address the situation. Review collected by and hosted on G2.com.

To be honest, I have not found anything that I dislike. The service is great, the support is great. Heck, even the documentation is great.

Perhaps the one thing I would like to see improved is the website navigation. Sometimes it takes me too many clicks to get to where I need to. I would suggest having a Google search like function to find what I need, select the option and it takes me there right away. Review collected by and hosted on G2.com.

SocketLabs is relatively easy to set up the basic functions - However within minutes of creating my account I was contacted by a SocketLabs expert (Eric) who gave me some extra hints and tips which were specific to what my issues were. What do I like the best? SocketLabs have solved my problems! Review collected by and hosted on G2.com.

It's a little clunky to set up - I'm not I.T minded and the language is foreign to me. But a quick guide from SocketLabs consultant and their online instructions had me set up fast. Review collected by and hosted on G2.com.

They handle unsubscribe requests seamlessly and they are plugged in to spam reporting with all the major e-mail providers. That means my opt-in list doesn't ever send to a person who's decided not to get our mailings any more. Review collected by and hosted on G2.com.

For quite a while, I had to log into a separate system to get a support ticket. It's been so long since I needed to report a problem that I'm honestly not sure if that is still true. Review collected by and hosted on G2.com.

Easy setup, a real person for tech support Review collected by and hosted on G2.com.

Some better reports and need to allow multiple SMTP connectors. Review collected by and hosted on G2.com.

My app is a lead generation tool that sends leads to users through transactional email notifications that are sent via SocketLabs' SMTP service. It's critical that my users receive their leads fast. If emails are delayed, or land in the spam folder, then the app's experience breaks. SocketLabs is the only piece of my infrastructure that works without any flaws. I never have issues and I never even have to contact support. Setup was super easy, I just dropped the SMTP credentials into code and worked great. I used Gmail's SMTP server for initial setup and testing, then cut over to SocketLabs after the app was built. Without SocketLabs, users would not have an easy way to receive leads.It works great with a web app built in the Django Python framework Review collected by and hosted on G2.com.

Nothing that I can think of. It would be cool to see an SMS feature. Review collected by and hosted on G2.com.

Ease of which the initial Server is set up. Simple to follow instructions on setting up Mail Clients SMTP and POP/IMAP/Server Setup. Reports are a GEM. Everything you need to know about your mail delivery/non delivery. Review collected by and hosted on G2.com.

There is absolutely nothing I could/can write here. Review collected by and hosted on G2.com.

The ease of management. I am able to manage the services with the admin portal with ease setup new servers for campaigns and adjust them on the fly to support our different initiatives. Review collected by and hosted on G2.com.

So far there really hasn't been much for us to dislike. The product fits our needs and has for the last 7 years. Review collected by and hosted on G2.com.

We like Socketlab reliability and user interface Review collected by and hosted on G2.com.

the least helpful about SocketLabs is pricing Review collected by and hosted on G2.com.

The product works as expected, we have been able to leverage the software as our main SMTP sending system which allows us to work on our core product offerings. Review collected by and hosted on G2.com.

Currently nothing, the product and the staff are great to deal with! Review collected by and hosted on G2.com.

The Socketlabs SMTP provider works seamlessly with our application to deliver email notifications. Signing up is easy, the cost is economical, and their technical support has been excellent. Review collected by and hosted on G2.com.

There haven't been any downsides to using Socketlabs. Review collected by and hosted on G2.com.

Ease of use. We @aurabloom.com send a lot of emails, both internally and externally for our clients. The process to add an email account into socketLabs, upload our data segments, upload content is seamless. I had a few questions, called into support and they were extremely helpful. Review collected by and hosted on G2.com.

The platform did look intimidating to get started. After 10 minutes of exploring, however, I found it much better. Review collected by and hosted on G2.com.

"I have been fighting to get your competitor to work for months.... no phone number, just an awkward way to 'submit a ticket’. I signed up with you today and within 30 minutes I was up and running. I made a phone call to your support team and they would not end the call until they were sure that I understood everything perfectly. You guys are great. Thank you." Review collected by and hosted on G2.com.

the auto generated password is not really a problem, but it is something I am not used to. Review collected by and hosted on G2.com.

Easy user interface

Great up-time

Great customer support

Great deliverability Review collected by and hosted on G2.com.

No dislikes at all with this service. Overall very happy with this platform. Review collected by and hosted on G2.com.

Getting set up with SocketLabs only took minutes and the seamless integration with our Transportation Management Software was very easy. Review collected by and hosted on G2.com.

Nothing to report! The SocketLabs Dashboard enables me to easily monitor the success of my business on a day-to-day basis. Review collected by and hosted on G2.com.

Reliable delivery and a simple to use API. Review collected by and hosted on G2.com.

Blah, blah, blah since this is a required field. Review collected by and hosted on G2.com.

Been using Socketlabs for our 650 Customer Portals that serves about 30,000 users, we have a heavy email requirement for them around notices and documents that are posted on to the portals, What is the absolute best is that since we set up socket labs in 2011, we have had very few issues. Our mail is delivered and logged, without issue. It is a very solid service. Very Simple Set up and very reliable. Review collected by and hosted on G2.com.

What I didnt like is that we could not use SocketLabs as an adhoc list mailer. But that is now in beta, so we can use the app in our one off blasts to various lists. Review collected by and hosted on G2.com.