SocketLabs Reviews & Product Details

SocketLabs Overview

What is SocketLabs?

Email is what we do. Making sure your messages are delivered is our top priority. And extraordinary service is our promise. We’ve spent over 15 years perfecting the art and science of easy, reliable delivery for your email. Regardless of the size or complexity of your business, we have the technology, reporting, and support resources available to maximize the success of your email. Looking for a simple, headache-free experience? We’ve struck just the right balance between a feature-rich outgoing mail delivery solution, an easy-to-use dashboard interface, and an even easier setup. You can be set up and running in minutes. Our proprietary email server technology, advanced analytics, and personalized customer support are what help SocketLabs deliver the ultimate customer experience. Our products and services ensure that you can: - Get your important marketing and transactional email to the inbox - Gain highly detailed visual insights into the performance of your email across all KPIs - Access our Email Delivery Experts if a problem does arise - Save time and money by utilizing the efficient and reliable SocketLabs email infrastructure - Capture and store email in the comfort of our highly secure and compliant email system At SocketLabs, we know how vital email is to your business, that’s why perfecting “the science of hitting the inbox” is our passion.

SocketLabs Details
Website
Languages Supported
English
Product Description

Cloud-based SMTP relay service provides easy, reliable delivery for marketing and transactional email applications.

How do you position yourself against your competitors?

At SocketLabs we run our own custom infrastructure based on our world-class Hurricane MTA Server technology. That means that we can adapt and change with our customers to provide them with the best email delivery experience. We aren't reliant on external vendors to make critical updates to their software and hardware in order to support the latest email delivery techniques.

Our staff has well over 20 years of experience helping companies deliver bulk marketing and transactional email. No other vendor on the market provides the level of email expertise and support that SocketLabs customers have come to know.


Seller Details
Seller
SocketLabs
Company Website
Year Founded
2007
HQ Location
Aston, PA
Twitter
@socketlabs
1,463 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®

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SocketLabs Reviews

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a platform that allows you to send emails from your application. It provides you with several functions and tools to make it a good option for outgoing mail in addition to a clean and organized interface to navigate without problems, it is easy to configure and use it, our team has a more fluid and constant work, daily we save a lot of time that we channel in other areas. Review collected by and hosted on G2.com.

What do you dislike?

We have not presented problems, our experience has been satisfactory. However, if it had a mobile application it would go a long way to monitor the board from a remote location and thus increase user performance within the platform.

You can improve the servers in order to protect the system and also offer higher performance in order to analyze data more optimally. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great solution for sending email, we can see the metrics and statistics that they provide in detail. We also granulate reports that allow our work team to save a lot of time and maintain work fluency, thus achieving the objectives set in an easier way. Totally recommended. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this application to send tons of emails through the platform, without any problem and with greater efficiency. Our work team was able to extract statistics from their API to create new and ideal dashboards for our clients to measure the performance of their campaigns. Its configuration is simple when we send emails allows us to save a lot of time to the whole team and save a lot of time, this means we have better results in less time/ Review collected by and hosted on G2.com.

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Lead Web and Mobile Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The support staff is accessible. It genuinely feels like they are interested in helping by providing their experience. They have made this clear by the amount of time and effort they have put into their documentation. The API and documentation are very well done. They even have a variety of API options for different needs. Review collected by and hosted on G2.com.

What do you dislike?

I have used SocketLabs for a number of years. During this time, they have slightly altered their pricing plans a few times. This is understandable. However, as a partner that heavily integrates with them. Some of these pricing or package offering changes have taken us by surprise. Requiring us to alter our packages and pricing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a no-brainer. You are getting a great service. As a bonus, it comes with a great team. It isn't a major ordeal to get integrated with their offering. If you have a product that needs email. SocketLabs is the place to get it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to provide reliable outgoing emails for our clients to engage their customers. We have noticed that they have a great deliverability rate. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best feature of SocketLabs is the cost. It is free up to a certain number of users, which is a lot more generous that everything else out there. You can even customize and have control over its branding. Review collected by and hosted on G2.com.

What do you dislike?

It's difficult to manage mailing lists. Hard to create segments and cuts within segments. It is possible, just difficult. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read the features of SocketLab carefully. The software has some really promising features but managing lists is somewhat confusing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I send out survey invitations to lists that have given us permission to email them. Review collected by and hosted on G2.com.

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Scheduler/ recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can send out a lot of emails to shoppers for my company Review collected by and hosted on G2.com.

What do you dislike?

It is a little bit glitchy at times and have to wait for page to load Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to reach more people by email without getting my work email set as spam Review collected by and hosted on G2.com.

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Content Manager
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We have tried so many email delivery software till now, I can say SocketLabs provides unmatched email delivery into subscribers inbox. They are a good team to provide end to end support from contact upload to email delivery reporting , the response time is too low . Review collected by and hosted on G2.com.

What do you dislike?

To be very honest , I could not see anything below standard here , if an email marketing software gives you ultimate email delivery with high reputed Sender IP's , you can ignore old fashioned layout complaints. Social media integration part is somewhere weak. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are struggling to get inboxed your emails for your truly opt-in subscriber , you should go for this emailing solution , A perfect combo of Transactional and promotional emailing service will amaze you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our whole business relies heavily on Email marketing Campaigns to our subscribers , We have done email marketing here in the last 2-3 years and always got ensured inboxing hence better ROI. We are using SMTP integration and found comparatively better results. Review collected by and hosted on G2.com.

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