# Best Online Reputation Management Software ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 364 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,400+ Authentic Reviews - 364+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=58412&focus%5B%5D=84697) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=experience-com) **Sponsored** ### Paige Paige is the world's leading fully automated, AI-powered local SEO platform. Developed by Merchynt, Paige has helped over 20,000 agencies and business owners make their local marketing more effective. Paige automatically handles most of the important, but tedious local SEO tasks like reputation management, Google Business Profile (GBP) optimization, citation management, YouTube channel automation, social media automation, review management, performance reporting, and more. If you want to rank higher in local search results and generate more leads and sales from your GBP, consider giving Paige a try today! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-13T22%3A11%3A51Z&secure%5Bdisplayable_resource_id%5D=1191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1615756&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fopen_modal_url%3D%252Fproducts%252Fsocialswell-inc-swell%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fonline-reputation-management%2526source%253Dcategory&secure%5Btoken%5D=25cb4dbe3384efce3e4021e7053c57d97f5decff96daa0652a7189c69c126a38&secure%5Burl%5D=https%3A%2F%2Fwww.merchynt.com%2Fpaige%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3DMERCHYNT_paige_trial%26utm_content%3Dlocal_seo_category&secure%5Burl_type%5D=custom_url) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,072 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,499 #### How Do G2 Users Rate SOCi? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind SOCi? - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** www.soci.ai - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. ##### Cons - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. #### What Are Recent G2 Reviews of SOCi? **["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/survey_responses/soci-review-9655437) **["Best way post across platforms!"](https://www.g2.com/survey_responses/soci-review-8863148)** **Rating:** 5.0/5.0 stars _— Tori W._ [Read full review](https://www.g2.com/survey_responses/soci-review-8863148) ### [Reputation](https://www.g2.com/pt/products/reputation/reviews) A Reputation é a plataforma de gestão de reputação nativa de IA número 1, criada para ajudar empresas com múltiplas localizações a serem encontradas, confiáveis e escolhidas em buscas, respostas de IA e em todos os lugares onde os clientes tomam decisões. Ao operar como um sistema de dados unificado, a plataforma transforma avaliações, listas e pesquisas fragmentadas em inteligência acionável — garantindo que cada loja local, franquia ou grupo de concessionárias receba ações claras e prioritárias. Essa consolidação capacita as equipes de marketing e operações com visibilidade completa sobre o desempenho de busca local e interações com clientes em toda a rede empresarial. Em vez de funcionar como uma ferramenta de agregação padrão, a arquitetura central da plataforma facilita análises operacionais avançadas e Otimização de Motor Generativo (GEO). O sistema processa canais de feedback isolados em inteligência operacional, permitindo que as equipes descubram métricas de desempenho críticas sem precisar vasculhar manualmente dados brutos. Essa capacidade é alimentada por um assistente de IA nativo (Reputation IQ) que analisa todos os dados de feedback para encontrar tendências e oportunidades de melhoria. Como essa inteligência opera nativamente dentro da plataforma, as organizações podem extrair insights conversacionais profundos e rastrear o desempenho específico de cada local enquanto mantêm seus dados proprietários completamente seguros contra exposição a terceiros. Capacidades Principais Hub Unificado de Feedback: Consolida avaliações, pesquisas e comentários de mídia social de mais de 200 diretórios externos em um painel centralizado para monitoramento padronizado. Inteligência Conversacional: Utiliza IA interna e segura para identificar instantaneamente tendências de sentimento e pontos de atrito do cliente em escala. Gestão Global de Listagens: Audita e publica dados de localização precisos em todo o ecossistema digital para garantir consistência rigorosa. Otimização de Motor de IA (AEO): Analisa como grandes modelos de linguagem percebem a marca, equipando as equipes para otimizar dados estruturados para descoberta algorítmica. Benchmarking Central: Calcula uma Pontuação de Reputação objetiva para indexar volume de avaliações, análise de sentimento e capacidade de resposta em relação a concorrentes do setor. O principal valor da Reputation reside em sua capacidade de transformar esforços legados de SEO local em uma estratégia moderna de AEO. À medida que o comportamento de busca continua a se fragmentar, marcas com múltiplas localizações utilizam a plataforma para resolver os pontos cegos inerentes criados por agregadores de IA. Ao gerenciar ativamente sua presença digital e automatizar seus protocolos de engajamento, as organizações estabelecem a consistência precisa de citações e sinais de interação exigidos por grandes modelos de linguagem. Em última análise, a plataforma capacita as empresas a elevar sistematicamente sua experiência de cliente local, garantir enormes economias de tempo operacional e capturar participação de mercado por meio de visibilidade algorítmica aprimorada. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.0/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.5/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reputation? - **Vendedor:** [Reputation](https://www.g2.com/pt/sellers/reputation) - **Website da Empresa:** reputation.com - **Ano de Fundação:** 2006 - **Localização da Sede:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 685 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Comunidade, Gerente de Propriedades - **Top Industries:** Automotivo, Imóveis - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam a **facilidade de uso** do Reputation, apreciando sua simplicidade e eficiência na gestão do feedback dos clientes. - Os usuários apreciam o recurso de **solicitações de avaliação por SMS** do Reputation, que melhora o engajamento do cliente e a coleta de feedback. - Os usuários valorizam a **interface amigável** do Reputation.com, que simplifica a gestão de avaliações e melhora a comunicação com as partes interessadas. - Os usuários valorizam o recurso de **avaliações centralizadas** do Reputation.com para monitoramento e gerenciamento eficientes em várias plataformas. - Os usuários apreciam a **gestão centralizada de avaliações** , tornando eficiente o manuseio do feedback dos clientes de forma contínua. ##### Cons - Os usuários sentem que há **necessidade de melhoria** na integração, implementação e adaptação aos aspectos únicos do serviço ao cliente. - Os usuários acham os **problemas de e-mail da pesquisa** frustrantes, complicando a coleta de feedback e insights essenciais. - Os usuários expressam frustração com **problemas de rejeição de e-mails de pesquisa** , tornando difícil capturar feedback essencial de forma eficaz. - Os usuários acham os **recursos ausentes** frustrantes, incluindo publicação social limitada e ausência de modelos personalizáveis. - Os usuários acham as **questões de pontuação** pouco claras e sentem que a escala de classificação poderia ser melhorada para maior precisão. #### What Are Recent G2 Reviews of Reputation? **["Hub Centralizado para Reputação com Espaço para Melhoria nas Mídias Sociais"](https://www.g2.com/pt/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/pt/survey_responses/reputation-review-7128655) **["Visualmente agradável e processo simplificado. Sem reclamações"](https://www.g2.com/pt/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/pt/survey_responses/reputation-review-9899978) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/pt/discussions/is-blackline-an-erp) - [Quanto custa o Reputation com?](https://www.g2.com/pt/discussions/how-much-does-reputation-com-cost) - 1 comment - [O que é Software de Gestão de Reputação?](https://www.g2.com/pt/discussions/what-is-reputation-management-software) - 1 comment - [Como funciona a Reputation com?](https://www.g2.com/pt/discussions/how-does-reputation-com-work) - 1 comment ### [Yext](https://www.g2.com/pt/products/yext/reviews) Yext — Plataforma de Marketing Agente para Empresas Yext é a plataforma de marketing agente para empresas de marcas com múltiplas localizações que precisam vencer tanto na busca por IA quanto na tradicional. A IA está remodelando como os clientes descobrem marcas. Eles não estão apenas pesquisando no Google. Eles estão perguntando ao ChatGPT, Gemini, Perplexity e Grok — e as marcas que aparecem nessas respostas são aquelas com dados verificados e estruturados distribuídos nos lugares certos. Yext é construída para fazer isso acontecer em escala empresarial. O que a Yext faz Yext oferece três capacidades principais a partir de uma única plataforma. Scout, o motor de inteligência de visibilidade da Yext, analisa 10 bilhões de sinais em quatro modelos de IA e mais de 12 milhões de localizações de negócios. Cada varredura revela 150 métricas de visibilidade em 20 concorrentes, até o nível de localização, para que os líderes de marketing saibam exatamente onde estão perdendo e por quê — tanto na busca por IA quanto na tradicional. O Yext Knowledge Graph é a fonte de verdade verificada para cada localização no portfólio de uma marca. Agentes de dados o mantêm automaticamente, conectando dados entre fontes, verificando-os em escala e resolvendo inconsistências antes que cheguem a um cliente. Quando modelos de IA geram respostas sobre sua marca, eles se baseiam nesse registro verificado. Agentes de geração de conteúdo criam conteúdo alinhado à marca em todos os canais a partir de dados verificados da marca: páginas locais, postagens e respostas sociais, campanhas de revisão e respostas, e campanhas de e-mail e SMS. Agentes de distribuição distribuem esse conteúdo e dados em tempo real para LLMs, assistentes de voz, listas, mapas, plataformas sociais e de revisão, e e-mail — sem agregador intermediário. O que a Yext envia é o que as IAs e motores de busca realmente veem e confiam. Para quem é Yext é construída para CMOs, SVPs e VPs de marketing em marcas empresariais com múltiplas localizações nos serviços financeiros, saúde, varejo, hospitalidade e alimentação. Se sua marca compete no nível local e precisa aparecer de forma precisa e consistente tanto na busca por IA quanto na tradicional, Yext é feita para você. Por que Yext A maioria das plataformas oferece insight ou distribuição, não ambos. Yext fecha o ciclo — da inteligência competitiva aos dados verificados, à criação de conteúdo agente e distribuição em tempo real — em um sistema sem ferramentas desconectadas e sem atrasos de agregador. Milhares de marcas confiam na Yext, incluindo os principais bancos dos EUA, sistemas hospitalares líderes e as maiores cadeias de restaurantes e varejo do mundo. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.0/10) - **Feedback do cliente:** 8.4/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 7.7/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yext? - **Vendedor:** [Yext](https://www.g2.com/pt/sellers/yext) - **Website da Empresa:** www.yext.com - **Ano de Fundação:** 2006 - **Localização da Sede:** New York - **Twitter:** @yext 21,811 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,489 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, Gerente de Marketing Digital - **Top Industries:** Serviços Financeiros, Hospital e Cuidados de Saúde - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Yext, com uma interface acolhedora e navegação simples que melhora sua experiência. - Os usuários acham o Yext excepcionalmente **útil** para garantir consistência e atualizações rápidas em várias plataformas em seus negócios. - Os usuários valorizam a **gestão centralizada** da Yext, simplificando a atualização das informações comerciais em várias plataformas de forma eficiente. - Os usuários elogiam o **atendimento ao cliente prestativo** da Yext, que se destaca na resolução de problemas e na garantia da satisfação do usuário. - Os usuários valorizam a **eficiência e velocidade** do Yext, apreciando sua capacidade de gerenciar informações comerciais de forma contínua em várias plataformas. ##### Cons - Os usuários frequentemente acham a interface do Yext **complexa para navegar** , levando a uma curva de aprendizado acentuada para novos usuários. - Os usuários relatam uma **curva de aprendizado acentuada** com o Yext, embora o suporte e a documentação ajudem a facilitar a transição. - Os usuários enfrentam uma **curva de aprendizado difícil** com o Yext, achando a navegação e as edições desafiadoras e confusas. - Os usuários acham **a navegação difícil** um desafio, especialmente devido aos filtros excessivos e às configurações iniciais confusas. - Os usuários acham os **recursos limitados** do Yext frustrantes, desejando um aplicativo para iOS e mais opções de personalização. #### What Are Recent G2 Reviews of Yext? **["Yext: Uma Plataforma Robusta para Clientes de SEO"](https://www.g2.com/pt/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/pt/survey_responses/yext-review-12810984) **["Gestão Transparente de Listagens com Alcance de Publicação Líder na Indústria"](https://www.g2.com/pt/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/pt/survey_responses/yext-review-12638314) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/pt/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/pt/discussions/what-does-yext-do) - 3 comments - [Vale a pena o custo do YEXT?](https://www.g2.com/pt/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/pt/discussions/what-does-yext-cost) - [Para que serve o YEXT?](https://www.g2.com/pt/discussions/what-is-yext-used-for) - 2 comments ### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,375 #### How Do G2 Users Rate G2 Marketing Solutions? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind G2 Marketing Solutions? - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom 32,942 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website) 1,504 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About G2 Marketing Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights. - Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions. - Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology. - Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences. - Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights. ##### Cons - Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions. - Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions. - Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction. - Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient. - Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **["Easy Review Collection That Boosts Credibility and Brand Trust"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13224022)** **Rating:** 5.0/5.0 stars _— Rutvik D._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13224022) **["Real-Time Intent Data That Helps Us Find In-Market Healthcare Accounts"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13225056)** **Rating:** 4.0/5.0 stars _— Tasneem G._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13225056) #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Podium? - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. ##### Cons - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. #### What Are Recent G2 Reviews of Podium? **["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) **["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 392 #### How Do G2 Users Rate Experience.com? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind Experience.com? - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** experience.com - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 273 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. ##### Cons - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. #### What Are Recent G2 Reviews of Experience.com? **["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) **["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### [Okendo](https://www.g2.com/pt/products/okendo/reviews) Okendo é a plataforma de marketing para clientes construída para marcas Shopify, projetada para fortalecer relacionamentos e maximizar o valor ao longo da vida. Okendo facilita a coleta de feedback, recompensa o engajamento e personaliza interações, ajudando as marcas a transformar compradores em Superfãs. Os produtos da Okendo trabalham juntos para construir confiança, aumentar a retenção e capturar insights valiosos. Com perfis unificados, ferramentas e insights impulsionados por IA, programas personalizáveis e integrações profundas em toda a pilha de eCommerce, Okendo fornece às marcas as ferramentas para construir comunidades mais fortes e impulsionar o crescimento a longo prazo. Com Okendo, as marcas podem: - Converter melhor ao exibir conteúdos como classificações de clientes, avaliações, fotos e vídeos que constroem confiança e melhoram a confiança dos compradores. - Reter mais com programas de fidelidade e indicação que recompensam o engajamento, incentivam compras repetidas e fortalecem a defesa da marca. - Adaptar-se mais rapidamente com questionários, pesquisas e automação por IA que capturam insights dos clientes e personalizam campanhas em tempo real. Por que as Marcas Escolhem Okendo - Confiada por mais de 18.000 marcas Shopify de rápido crescimento, incluindo SKIMS, Rhode e Oh Polly. - Impacto comprovado com um aumento médio de 4X nas taxas de conversão e 15X de ROI. - Mais de 65 integrações com ferramentas como Shopify, Klaviyo, Attentive, Postscript e Meta. - Suporte ao cliente dedicado com orientação responsiva e prática para PMEs até empresas de grande porte. - Desempenho confiável e escalável construído para suportar o crescimento em todas as etapas. **Average Rating:** 4.7/5.0 **Total Reviews:** 428 #### How Do G2 Users Rate Okendo? - **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.4/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 4.9/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Okendo? - **Vendedor:** [Okendo](https://www.g2.com/pt/sellers/okendo) - **Website da Empresa:** www.okendo.io - **Ano de Fundação:** 2016 - **Localização da Sede:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 154 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing, CEO - **Top Industries:** Varejo, Bens de Consumo - **Company Size:** 67% Small, 20% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** com o Okendo, desfrutando de sua configuração intuitiva e integração perfeita com o Shopify. - Os usuários elogiam o Okendo por seu **suporte ao cliente excepcional** , destacando respostas rápidas e recursos úteis durante toda a sua experiência. - Os usuários valorizam a **integração perfeita com o Shopify** da Okendo e o suporte ao cliente excepcional, melhorando sua experiência e sucesso no e-commerce. - Os usuários elogiam o Okendo por sua **integração perfeita com o Shopify** , aumentando a flexibilidade e a experiência do usuário com recursos poderosos. - Os usuários acham a **configuração fácil** do Okendo direta e eficiente, melhorando sua experiência geral e usabilidade. ##### Cons - Os usuários acham as **opções de personalização limitadas** , desejando mais flexibilidade no design e na colocação de avaliações dentro do Okendo. - Os usuários estão frustrados com a **falta de recursos** no Okendo, como promoções automatizadas e gerenciamento perfeito de várias lojas. - Os usuários acham que o preço é **caro** , desejando uma opção mais acessível, apesar de reconhecerem sua competitividade. - Os usuários sentem que a **falta de personalização** no Okendo limita o branding e os aprimoramentos da experiência do usuário. - Os usuários acham o **uso do Okendo difícil** , lutando com a navegação na interface e a falta de automação para certos recursos. #### What Are Recent G2 Reviews of Okendo? **["As integrações perfeitas da Okendo aumentaram nossa lealdade, avaliações e referências"](https://www.g2.com/pt/survey_responses/okendo-review-13213993)** **Rating:** 5.0/5.0 stars _— Morgan O._ [Read full review](https://www.g2.com/pt/survey_responses/okendo-review-13213993) **["Painel de Relatórios Incomparável da Okendo e Configuração Fácil de Arrastar e Soltar"](https://www.g2.com/pt/survey_responses/okendo-review-13201651)** **Rating:** 5.0/5.0 stars _— Sydney M._ [Read full review](https://www.g2.com/pt/survey_responses/okendo-review-13201651) #### What Are G2 Users Discussing About Okendo? - [Para que serve o Okendo?](https://www.g2.com/pt/discussions/what-is-okendo-used-for) - 1 comment ### [Liftify](https://www.g2.com/pt/products/liftify/reviews) Mais avaliações. Melhor visibilidade. Seja o nome que eles chamam primeiro. Liftify é a plataforma de reputação para serviços domésticos. Seu cliente decide antes mesmo de ligar para você. Eles pesquisam, leem avaliações, veem o que as respostas de IA dizem sobre você e escolhem a empresa que acreditam que aparecerá e fará o trabalho corretamente. A maior parte da confiança que você ganha no trabalho nunca chega a esse momento. Liftify fecha essa lacuna. Conseguimos mais avaliações para você, de mais trabalhos concluídos, em cada local, mês após mês. Esse volume faz você subir nas buscas, entrar no pacote de mapas e nas respostas de IA, que é onde o próximo cliente já está. Um exemplo de como isso se parece: uma plataforma de 22 locais em cinco estados aumentou o volume de avaliações em 93% ao longo de dez meses, 3.447 avaliações a mais do que no ano anterior. O volume dobrou no primeiro mês, e todos os meses superaram o melhor do ano anterior. Funciona como um sistema conectado. O ReviewPro transforma trabalhos concluídos em avaliações, em escala, em todos os locais. O ExperiencePro, um complemento do ReviewPro, mostra o que esse feedback está dizendo sobre o trabalho. O LoyaltyPro, em acesso antecipado, transforma clientes que você já conquistou em receita recorrente. O ConvertPro, em acesso antecipado, transforma visibilidade em trabalhos agendados. O Liftify Command Center dá aos proprietários e à liderança uma visão de como cada local, marca ou portfólio está se saindo. Desenvolvido para HVAC, encanamento, telhados, pintura, restauração e mais. Se você administra um único local e quer crescer, um punhado de caminhões, um sistema de franquias ou uma plataforma de várias marcas, o modelo é dimensionado para o seu negócio. Você está ativo em dias, não meses, e nós cuidamos da configuração. Plataformas de operações como ServiceTitan gerenciam o negócio. Liftify é a camada de confiança que ajuda os clientes a encontrarem você primeiro e a escolherem você. Trabalhamos ao lado da sua plataforma de operações. Comece com um piloto de 30 dias em até cinco locais. Sem compromisso para começar. Preço ajustado ao seu negócio e dimensionado para o mercado de cada local. Seja o escolhido. Confiança, tornada visível. **Average Rating:** 5.0/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Liftify? - **the product tem sido um bom parceiro comercial?:** 9.9/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.7/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.0/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Liftify? - **Vendedor:** [Liftify](https://www.g2.com/pt/sellers/liftify) - **Website da Empresa:** liftify.com - **Ano de Fundação:** 2020 - **Localização da Sede:** Indianapolis, US - **Twitter:** @GetLiftify - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website) 15 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Gerente Geral - **Top Industries:** Serviços ao Consumidor, Construção - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Liftify? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam o **suporte ao cliente excepcional** da Liftify, tornando as interações comerciais tranquilas e sem estresse. - Os usuários apreciam a **facilidade de uso** do Liftify, achando-o simples e eficiente para gerenciar avaliações de clientes. - Os usuários elogiam a Liftify por seu **aumento significativo nas avaliações** , melhorando a reputação online e a confiança dos clientes sem esforço. - Os usuários elogiam a Liftify por seu **suporte ao cliente excepcional** , tornando as interações comerciais fáceis e eficientes. - Os usuários elogiam a Liftify por sua **gestão eficaz de avaliações** , resultando em melhorias significativas em volume e qualidade para os empreiteiros. ##### Cons - Os usuários frequentemente enfrentam **relatórios deficientes** no Liftify, tornando difícil navegar e interpretar dados específicos de localização de forma eficiente. - Os usuários acham **as limitações de acesso** frustrantes, pois recursos essenciais como envio de mensagens para múltiplos contatos ainda estão indisponíveis. - Os usuários acham que a **ferramenta de IA muitas vezes carece de variedade** em suas respostas, impactando positivamente a experiência geral. - Os usuários enfrentam alguns **problemas de filtragem** que podem complicar o rastreamento de localização, mas a funcionalidade geral permanece intacta. - Os usuários desejam uma melhor integração com outras plataformas, pois os **problemas de integração** atuais complicam a resposta a avaliações. #### What Are Recent G2 Reviews of Liftify? **["Impulsionando o Crescimento Significativo de Avaliações e Melhorias na Experiência do Cliente"](https://www.g2.com/pt/survey_responses/liftify-review-12337393)** **Rating:** 5.0/5.0 stars _— Brittany H._ [Read full review](https://www.g2.com/pt/survey_responses/liftify-review-12337393) **["Liftify: Loja Única para Gestão Sem Esforço de Avaliações e Pesquisas em Múltiplas Localizações"](https://www.g2.com/pt/survey_responses/liftify-review-12331773)** **Rating:** 5.0/5.0 stars _— Katelyn P._ [Read full review](https://www.g2.com/pt/survey_responses/liftify-review-12331773) ### [Yotpo](https://www.g2.com/pt/products/yotpo/reviews) A Yotpo está liderando a próxima era de confiança e lealdade no eCommerce. Desde a primeira impressão até a compra repetida, a Yotpo ajuda as marcas a construir relacionamentos mais fortes com os clientes e impulsionar o crescimento lucrativo. As soluções de Avaliações impulsionadas por IA da Yotpo e as soluções de Lealdade líderes do setor trabalham em conjunto para influenciar decisões de compra, construir confiança e recompensar o engajamento duradouro em todos os pontos de contato—no site, nas redes sociais e na loja. Com integrações profundas na pilha de eCommerce e ferramentas que escalam desde o lançamento até a empresa, a Yotpo capacita as marcas a: - Converter melhor com conteúdo autêntico que responde às perguntas dos compradores e melhora a confiança - Reter mais personalizando recompensas, impulsionando compras repetidas e criando conexão emocional com a marca - Adaptar-se mais rapidamente com automação por IA e suporte estratégico prático Por que as marcas escolhem a Yotpo: - Mais de 400 milhões de avaliações coletadas e mais de 25 mil programas de lealdade lançados - 14 BFCMs consecutivos sem tempo de inatividade - Equipes regionais e integração localizada para apoiar o crescimento global Integrações profundas com Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, e muitos mais Junte-se às marcas mais icônicas e de crescimento mais rápido do mundo: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, e dezenas de milhares mais **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.1/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.2/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yotpo? - **Vendedor:** [Yotpo](https://www.g2.com/pt/sellers/yotpo) - **Website da Empresa:** www.yotpo.com - **Ano de Fundação:** 2011 - **Localização da Sede:** New York - **Twitter:** @Yotpo 19,212 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 784 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Fundador - **Top Industries:** Varejo, Vestuário e Moda - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Yotpo, beneficiando-se da integração simples e da comunicação com o cliente simplificada. - Os usuários elogiam o **suporte ao cliente excepcional** da Yotpo, destacando o compromisso da equipe em melhorar os resultados de marketing e serviço. - Os usuários valorizam o **serviço e suporte excepcionais** da Yotpo, considerando-os um parceiro vital para o sucesso em marketing. - Os usuários valorizam a **integração perfeita** de fidelidade, avaliações e SMS, melhorando efetivamente o engajamento com o cliente. - Os usuários valorizam o Yotpo por sua **integração perfeita na gestão de avaliações** , melhorando o feedback dos clientes e as recompensas de fidelidade. ##### Cons - Os usuários acham o Yotpo **caro** pelo serviço caótico e pelas funcionalidades que oferece, levando à frustração. - Os usuários estão frustrados com as **funcionalidades ausentes** do Yotpo, o que leva a experiências frustrantes e prejudica a estratégia geral. - Os usuários expressam frustração com os **recursos limitados** do Yotpo, citando software desatualizado e interfaces de usuário confusas que prejudicam o desempenho. - Os usuários expressam frustração com a **funcionalidade limitada** do Yotpo, citando problemas com recursos, relatórios e usabilidade geral. - Os usuários expressam frustração com as **limitações de recursos** no Yotpo, citando caos nas funcionalidades de desconto e suporte complicado. #### What Are Recent G2 Reviews of Yotpo? **["Yopto é uma ferramenta indispensável para os sites de vendas."](https://www.g2.com/pt/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/pt/survey_responses/yotpo-review-12394874) **["Configuração sem esforço e engajamento do cliente com Yotpo"](https://www.g2.com/pt/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/pt/survey_responses/yotpo-review-12262971) #### What Are G2 Users Discussing About Yotpo? - [Para que serve o Yotpo?](https://www.g2.com/pt/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/pt/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/pt/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/pt/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/pt/discussions/what-is-yotpo) ### [NiceJob](https://www.g2.com/products/nicejob/reviews) NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ← **Average Rating:** 4.8/5.0 **Total Reviews:** 412 #### How Do G2 Users Rate NiceJob? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind NiceJob? - **Seller:** [Paystone](https://www.g2.com/sellers/paystone) - **Company Website:** www.paystone.com - **Year Founded:** 2002 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website) 175 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Construction, Consumer Services - **Company Size:** 92% Small, 5% Medium #### What Do G2 Reviewers Say About NiceJob? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of NiceJob, appreciating its seamless integration and automated processes that save time. - Users love how NiceJob effectively automates review requests, leading to a **remarkable increase in 5-star reviews**. - Users love how NiceJob's **automated review management** boosts their review count effortlessly, enhancing their small business success. - Users praise NiceJob for its **easy setup** , facilitating a hassle-free start to enhancing their business operations. - Users appreciate the **streamlined review process** of NiceJob, enhancing efficiency and allowing focus on other essential tasks. ##### Cons - Users express frustration over the **missing features** of NiceJob, wishing for enhanced functionalities and incentives. - Users find NiceJob a bit **expensive** , especially for solo operations, but still consider it worth the investment. - Users find NiceJob **limiting in its focus on reviews** , desiring a more versatile tool for comprehensive customer engagement. - Users experience significant **communication delays** with NiceJob, making support and onboarding frustratingly complicated. - Users find **client upload difficulties** frustrating, as relying on CSVs complicates the process of adding clients individually. #### What Are Recent G2 Reviews of NiceJob? **["Scalable Review Generation for Productized Agency Client Delivery"](https://www.g2.com/survey_responses/nicejob-review-12706891)** **Rating:** 5.0/5.0 stars _— Jake H._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891) **["Easy to Use and Effective for Collecting Client Reviews"](https://www.g2.com/survey_responses/nicejob-review-13135999)** **Rating:** 4.5/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-13135999) #### What Are G2 Users Discussing About NiceJob? - [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for) ### [ReputationStacker](https://www.g2.com/pt/products/reputationstacker/reviews) O software de gestão de reputação da ReputationStacker ajuda as empresas a obter mais avaliações, classificar-se melhor nas buscas locais e conquistar mais clientes... automaticamente. É um sistema completamente automatizado projetado para escalar sem esforço, tornando-o especialmente poderoso para empresas locais, marcas com várias localizações e organizações de saúde que buscam aumentar as avaliações, melhorar a experiência do cliente e dominar as buscas locais. • Campanhas Automatizadas → Economize Tempo & Aumente o Volume: Aciona automaticamente convites para avaliações via SMS e e-mail, permitindo que você se concentre em administrar seu negócio enquanto o sistema gera consistentemente novas avaliações no Google, Facebook e outras grandes plataformas. • Gestão da Experiência do Cliente & NPS → Transforme Feedback em Ação: Coleta feedback direto dos clientes e pesquisas de Net Promoter Score (NPS), transformando a opinião qualitativa dos clientes em dados quantificados e acionáveis para que você possa melhorar as operações e resolver problemas de forma privada. • Controle Multi-Localização → Proteja a Consistência da Marca: Centraliza o monitoramento de avaliações e o acompanhamento da experiência do cliente para milhares de locais em um único painel, garantindo uma reputação online estelar em toda a sua marca. • Permissões Granulares → Delegue com Segurança: Utiliza uma estrutura de permissão de usuário segura em quatro níveis, permitindo que você delegue com segurança a gestão de avaliações locais para funcionários, gerentes de local ou proprietários de franquias sem perder o controle das configurações da sua conta principal. • Integrações de Fluxo de Trabalho → Elimine o Esforço Manual: Conecta-se perfeitamente com seu CRM, POS ou software de gestão de práticas para operar em segundo plano, transformando automaticamente transações diárias em novas oportunidades de avaliação. Ao unificar a aquisição automatizada de avaliações com poderosas ferramentas de experiência do cliente, a ReputationStacker transforma o feedback no seu motor de crescimento mais forte. Quer você esteja gerenciando uma única loja local ou coordenando milhares de locais de franquia, a plataforma oferece as ferramentas para ouvir seus clientes, melhorar o desempenho operacional e dominar as buscas locais. **Average Rating:** 4.9/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate ReputationStacker? - **the product tem sido um bom parceiro comercial?:** 9.9/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.9/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 10.0/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind ReputationStacker? - **Vendedor:** [ReputationStacker](https://www.g2.com/pt/sellers/reputationstacker) - **Ano de Fundação:** 2016 - **Localização da Sede:** N/A - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente, Diretor de Marketing - **Top Industries:** Serviços ao Consumidor, Saúde, Bem-estar e Fitness - **Company Size:** 50% Small, 36% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o ReputationStacker **muito fácil de usar** , simplificando a coleta de avaliações com configuração e automação sem complicações. - Os usuários adoram a **facilidade de uso** do ReputationStacker, simplificando a coleta de avaliações e aumentando significativamente suas classificações de clientes. - Os usuários adoram a **facilidade de gerenciamento de reputação online** com o ReputationStacker, desfrutando de uma configuração e suporte sem complicações para seus locais. - Os usuários valorizam a **automação** do ReputationStacker, que simplifica os pedidos de avaliação e impulsiona a presença online de seus negócios de forma eficaz. - Os usuários acham a **configuração fácil** do ReputationStacker eficiente, permitindo uma integração perfeita e uma coleta automatizada de avaliações eficaz. ##### Cons - Os usuários enfrentam **problemas de conexão** durante a configuração, mas o suporte ajuda a garantir uma operação tranquila posteriormente. - Os usuários acham as opções de filtragem úteis, mas observam que pode ser **difícil de aprender** devido à complexidade e à falta de documentação. - Os usuários acham o ReputationStacker **caro** quando excedem os limites de mensagens de texto, levando a custos mais altos do que o esperado. - Os usuários encontram **problemas de filtragem** ao combinar várias opções, levando a confusão e a necessidade de uma melhor documentação. - Os usuários acham as **limitações de filtragem** desafiadoras, especialmente ao combinar várias opções sem orientação ou documentação adequadas. #### What Are Recent G2 Reviews of ReputationStacker? **["Respostas de Avaliações de IA Alinhadas à Marca Que Tornam a Gestão de Avaliações Sem Esforço em Centenas de Localizações"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13253874)** **Rating:** 5.0/5.0 stars _— Helen R._ [Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13253874) **["Melhor Respondedor de Avaliações de IA da Categoria, Integrado de Forma Fluida e Gestão de Reputação Alinhada à Marca"](https://www.g2.com/pt/survey_responses/reputationstacker-review-13237541)** **Rating:** 5.0/5.0 stars _— Faith P._ [Read full review](https://www.g2.com/pt/survey_responses/reputationstacker-review-13237541) #### What Are G2 Users Discussing About ReputationStacker? - [Para que serve o ReputationStacker?](https://www.g2.com/pt/discussions/what-is-reputationstacker-used-for) - 1 comment ### [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 636 #### How Do G2 Users Rate HighLevel? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind HighLevel? - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. ##### Cons - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. #### What Are Recent G2 Reviews of HighLevel? **["Outstanding C \*\*\*\*\* 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email"](https://www.g2.com/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) **["Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM"](https://www.g2.com/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [Edge](https://www.g2.com/pt/products/eyerate-reviews-edge/reviews) Edge (anteriormente EyeRate), a principal plataforma de crescimento impulsionada por funcionários, desbloqueia os funcionários como um canal de vendas e marketing próspero para marcas de serviços com várias localizações, como European Wax Center, Massage Envy, Gold’s Gym, Driven Brands e Xponential Fitness. A plataforma Edge (Motor de Crescimento Impulsionado por Funcionários) transforma equipes de linha de frente em uma rede confiável de promotores de marca com recompensas para funcionários que estão alinhadas ao crescimento de vendas. A tecnologia líder do setor da Edge integra-se com os principais sistemas de Ponto de Venda (POS), permitindo que equipes corporativas e de franquias automatizem seu feedback de clientes e competições de vendas para milhares de locais. A Edge equipa gerentes operacionais para melhorar o reconhecimento dos funcionários com recompensas por gerar avaliações positivas online. Estamos sediados em Sacramento e apoiados por investidores como Mucker Capital, Launch Accelerator de Jason Calacanis e Moneta Ventures para redefinir como os funcionários de linha de frente ganham e as marcas de serviços vencem. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **the product tem sido um bom parceiro comercial?:** 9.9/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.6/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 8.6/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 9.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Edge? - **Vendedor:** [Edge](https://www.g2.com/pt/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Ano de Fundação:** 2019 - **Localização da Sede:** Elk Grove, US - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 66 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, Gerente Geral - **Top Industries:** Varejo, Saúde, Bem-estar e Fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham **competições e suporte para funcionários** incrivelmente úteis para motivação e para se manterem informados sobre o desempenho de vendas. - Os usuários elogiam o **atendimento ao cliente rápido e eficiente** da Edge, destacando a assistência impressionante de membros da equipe como Timber e Jaslyn. - Os usuários acham o Edge **muito fácil de usar** , apreciando sua simplicidade e suporte ao cliente eficaz. - Os usuários adoram a **facilidade de uso e os impulsos excepcionais nas avaliações de funcionários** com o Edge, melhorando o engajamento e a qualidade do serviço. - Os usuários valorizam a **facilidade de navegação** do Edge, complementada por um suporte ao cliente responsivo e prestativo. ##### Cons - Os usuários acham **o suporte ao cliente ruim** frustrante, experimentando atrasos e complicações na resolução de problemas de login e senha. - Os usuários experimentam **atrasos** com depósitos e transferências, tornando o processo geral frustrante e demorado. - Os usuários acham a **curva de aprendizado desafiadora** , pois a configuração inicial e os recursos podem ser confusos e complicados. - Os usuários acham **recursos ausentes** como saldos de rollover limitados e avaliações não transferíveis frustrantes no Edge. - Os usuários enfrentam desafios com o **gerenciamento de avaliações** , necessitando de suporte para correções e clareza no processo de avaliação. #### What Are Recent G2 Reviews of Edge? **["Percepções envolventes e suporte rápido e útil—10/10 vale o custo"](https://www.g2.com/pt/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/pt/survey_responses/edge-review-13024000) **["Um Grande Ativo para Resolver Problemas de Clientes e Aumentar as Avaliações no Google"](https://www.g2.com/pt/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/pt/survey_responses/edge-review-12884201) #### What Are G2 Users Discussing About Edge? - [Para que serve o EyeRate?](https://www.g2.com/pt/discussions/what-is-eyerate-used-for) - 1 comment ### [Feefo](https://www.g2.com/pt/products/feefo/reviews) Feefo oferece mais do que apenas estrelas. Trazemos sua marca à vida com o poder do feedback dos clientes. Insights enriquecidos, recursos intuitivos, conselhos de especialistas: tudo o que você precisa para transformar a experiência dos seus clientes – desde a descoberta até a defesa. De empreendedores individuais a grandes empresas, temos uma gama de recursos para expandir seus insights e construir sua marca. Porque as avaliações importam... 96% das pessoas usam avaliações como sua principal fonte de pesquisa 18% maior taxa de conversão quando as avaliações são compartilhadas em um site 70% das pessoas que leem avaliações dizem que confiariam mais nelas se soubessem que são de clientes verificados **Average Rating:** 4.6/5.0 **Total Reviews:** 153 #### How Do G2 Users Rate Feefo? - **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.0/10) - **Feedback do cliente:** 9.3/10 (Category avg: 8.8/10) - **Monitoramento de Mídia Digital:** 6.4/10 (Category avg: 8.0/10) - **Inteligência Competitiva:** 7.5/10 (Category avg: 8.3/10) #### Who Is the Company Behind Feefo? - **Vendedor:** [Feefo](https://www.g2.com/pt/sellers/feefo) - **Website da Empresa:** www.feefo.com - **Ano de Fundação:** 2010 - **Localização da Sede:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 127 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Diretor Geral - **Top Industries:** Lazer, Viagens e Turismo, Varejo - **Company Size:** 50% Small, 37% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários valorizam o **suporte ao cliente responsivo e completo** da Feefo, aumentando a satisfação e o uso eficaz da conta. - Os usuários acham o Feefo incrivelmente **fácil de usar** , simplificando a coleta de feedback genuíno com recursos intuitivos e suporte excepcional. - Os usuários apreciam a **prestatividade da equipe Feefo** , destacando seu suporte proativo e gestão de contas atenciosa. - Os usuários apreciam a **plataforma intuitiva** da Feefo, elogiando sua configuração simples e uso diário. - Os usuários valorizam a **equipe de suporte útil** da Feefo, que é proativa e atenta às suas necessidades. ##### Cons - Os usuários expressam preocupações sobre **recursos ausentes** , como personalização limitada de análises e falta de uma matriz de pontuação de tendências. - Os usuários observam as **fracas capacidades de relatórios** do Feefo, embora melhorias tenham sido reconhecidas em atualizações recentes. - Os usuários acham o **escritor de resenhas de IA tedioso e básico** , com falta de suporte e resolução lenta de problemas impactando a experiência. - Os usuários consideram as **opções limitadas de personalização** para e-mails de solicitação de avaliação como uma desvantagem em termos de flexibilidade e branding. - Os usuários sentem que os **recursos limitados** do Feefo restringem a personalização e os testes gratuitos dificultam o acesso a novas funcionalidades. #### What Are Recent G2 Reviews of Feefo? **["Ferramenta excepcional para coletar feedback dos clientes"](https://www.g2.com/pt/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/pt/survey_responses/feefo-review-11509342) **["Ótimo custo-benefício e equipe prestativa"](https://www.g2.com/pt/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/pt/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [Para que serve o Feefo?](https://www.g2.com/pt/discussions/what-is-feefo-used-for) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [24](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=24#product-list) - [25](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=25#product-list) - [Next › Next ›](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fsocialswell-inc-swell%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Payroll Software](https://www.g2.com/categories/payroll) [Contract Management Software](https://www.g2.com/categories/contract-management) [Expense Management Software](https://www.g2.com/categories/expense-management) [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) [CMMS Software](https://www.g2.com/categories/cmms) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,205)](https://www.g2.com/products/birdeye/reviews) | Review automation and messaging for multi-location brands | "We Came Back to Birdeye for a Reason" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d69dc48d622b22a835448d79c4f1d0ec/soci.png "Product Avatar Image")](https://www.g2.com/products/soci/reviews)[SOCi](https://www.g2.com/products/soci/reviews)[4.5/5(4,671)](https://www.g2.com/products/soci/reviews) | Multi-location social and review management at scale | "Best way post across platforms!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26840d0dfd54aa556644e88eb0d911cc/reputation.jpg "Product Avatar Image")](https://www.g2.com/products/reputation/reviews)[Reputation](https://www.g2.com/products/reputation/reviews)[4.5/5(2,469)](https://www.g2.com/products/reputation/reviews) | Reputation scoring and social management for multi-property operators | "Visually pleasing & streamlined process. No complaints" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5246d5413aefc69f3ef529bf80feed27/yext.jpg "Product Avatar Image")](https://www.g2.com/products/yext/reviews)[Yext](https://www.g2.com/products/yext/reviews)[4.4/5(1,124)](https://www.g2.com/products/yext/reviews) | Listing accuracy and review management across directories | "Yext: A Robust Platform for SEO Clients" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b946c402d6773fa031b66eec1682b15c/g2.png "Product Avatar Image")](https://www.g2.com/products/g2/reviews)[G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)[4.6/5(5,714)](https://www.g2.com/products/g2/reviews) | Buyer intent and verified reviews for B2B software vendors | "Easy Review Collection That Boosts Credibility and Brand Trust" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image")](https://www.g2.com/products/podium/reviews)[Podium](https://www.g2.com/products/podium/reviews)[4.5/5(2,109)](https://www.g2.com/products/podium/reviews) | SMS-first communication with review automation for local businesses | "Fees less like a review collection tool and more like a digital front desk" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ffc270ae99a7cd359abaf76c765d3dec/experience-com.png "Product Avatar Image")](https://www.g2.com/products/experience-com/reviews)[Experience.com](https://www.g2.com/products/experience-com/reviews)[4.8/5(394)](https://www.g2.com/products/experience-com/reviews) | Review collection and social publishing for service professionals | "Effortless Review Management, Seamless Integration" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_045300c4fba1e147d551f3c4e9c04d99/liftify.png "Product Avatar Image")](https://www.g2.com/products/liftify/reviews)[Liftify](https://www.g2.com/products/liftify/reviews)[5/5(154)](https://www.g2.com/products/liftify/reviews) | Automated Google review generation for service businesses | "Driving Significant Review Growth and Customer Experience Improvements" | * * * Show More ### Online Reputation Management Topics - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) [ ### Online Reputation Management Topics Expand/Collapse ](#) - [What is Online Reputation Management Software?](#what-is-online-reputation-management-software) - [What are the Common Features of Online Reputation Management Software?](#what-are-the-common-features-of-online-reputation-management-software) - [What are the Benefits of Online Reputation Management Software?](#what-are-the-benefits-of-online-reputation-management-software) - [Who Uses Online Reputation Management Software?](#who-uses-online-reputation-management-software) - [Challenges with Online Reputation Management Software](#challenges-with-online-reputation-management-software) - [How to Buy Online Reputation Management Software](#how-to-buy-online-reputation-management-software) - [Online Reputation Management Software Trends](#online-reputation-management-software-trends) - [FAQs for Online Reputation Management Software](#faqs-for-online-reputation-management-software) - [Most Popular FAQs](#most-popular-faqs) - [Small Business FAQs](#small-business-faqs) - [Enterprise FAQs](#enterprise-faqs) ## Learn More About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**