The chat feature is amazing and very helpful. I also like that I am notified of new chats via email and that the program is integrated with all of our online chat areas, such as facebook and our website, to make it all come together in one place. The big response button within the email also makes it easy to respond right then instead of logging into the website and trying to navigate online to find the right area to respond. I also appreciate the review notifications that sends to my email to let me know when patients submit a review, as well as the weekly review updates to give me an overview of the current week. Review collected by and hosted on G2.com.

One of the downsides of using Swell is that my inbox always thinks the incoming emails from Swell are spam and not safe to download images. This means I have to pay more attention to spam emails to make sure I don't miss anything from Swell. It is easy to overlook the Swell emails because the undownloaded versions do look like they are spam. Review collected by and hosted on G2.com.

I love that it makes it so easy to connect to our clients or get new leads. Many people prefer texting over emails etc., so having the chatbox on our website has made it much easier for us to communicate with (potential) clients.

I also love their beautiful and clean design! And that I get notifications and always stay on top of any new inquiries! Another great aspect is that I can track how many new inquiries and reviews we get and if we're making improvements on our response times! Review collected by and hosted on G2.com.

Until now I haven't found anything that I dislike. I have been using Swell for about two months now and am very happy with it!!

Their customer service is also excellent, so I am sure if anything ever came up, they would be able to help out! Review collected by and hosted on G2.com.

Onboarding with Swell is easy and educational. The program is very user-friendly and Caleb, our integrator, guided us along in several webinars. We used to waste time emailing each client individually for our Google reviews - Now we've got Swell doing all the work for us! Review collected by and hosted on G2.com.

I think the price can be a little off-putting Review collected by and hosted on G2.com.

Very easy to use and easy to find patients to send requests to for reviews. We especially like the webchat feature. It has helped drive more new patients to quickly contact us to ask questions. Especially patients that have weddings coming up for Zoom Whitening. Great feature for sure! Review collected by and hosted on G2.com.

If I had to put a dislike about Swell it will be the spam contacts and/or messages from random people. We are not able to respond to them or email them back to best answer their questions. Other than that, Swell is amazing at what they do and the features are amazing. Review collected by and hosted on G2.com.

The messaging/review part of swell helps Review collected by and hosted on G2.com.

Sometimes it has a lag on messages take a little time Review collected by and hosted on G2.com.

Looks, and built in responses. Dashboard is easy to navigate. Review collected by and hosted on G2.com.

Set up is a little challenging but with some assistance accomplished quickly Review collected by and hosted on G2.com.

I love Swell's user interface! We recently switched over from another company and the merger was seamless. Review collected by and hosted on G2.com.

We're pretty new to Swell, as of right now; no complaints! Review collected by and hosted on G2.com.

Can be set up automatically. Set and forget! Review collected by and hosted on G2.com.

Sometimes would need to be reset and wouldn't notice right away. Review collected by and hosted on G2.com.

New to their service. The SMS marketing is very useful. Review collected by and hosted on G2.com.

Nothing so far. More capable and affordable than my old service. Review collected by and hosted on G2.com.

Live chat function is great but noticed that I don't get notified all the time when a customer uses this feature. I have the app installed on my phone and gave mussed several texts by days because I wasn't notified right away. Review collected by and hosted on G2.com.

Trying to set up automated text messaging for texting review requests. Not the easiest thing to set up. I was hoping for a Zapier like service to pull the customer data to Swell but my booking software Peek isn't integrated so it's 100% manual process and I am a busy business owner and have an automated email review request already set up in my booking software. I assumed since Swell reached out to me to offer this special service for Peek customers, the integration was tighter. Review collected by and hosted on G2.com.