The ease, and out of sight out of mind it gives my staff. Review collected by and hosted on G2.com.

The only hiccup we have run into is forgetting to break patients' appointments that did not show, therefore they will still receive the review message, but that is an in-house issue, not with Swell. Review collected by and hosted on G2.com.

I really like the simplicity of Swell. It's clean, easy to use and makes the data easier to understand for our team. We've loved combining Podium and our Google Reviews into this platform that does both. It has been especially beneficial from a marketing and communications standpoint as well as benefiting our whole company. From a UX and UI perspective, it's very clean, minimal, and efficient. As a designer, I find the graphics to be helpful in understanding the data and the use of icons as a simple way to digest information. The chat feature on our website is better than what we used previously. Review collected by and hosted on G2.com.

What I like least about Swell is the ability to customize it. It's quite limited in deciding what information to have in each type of form, but with new software updates, that is in the process of changing. Although I am not the one who uses Swell like the marketing manager, I have found some frustration with it, especially in testing it. Some of those problems have been resolved and some are still being worked on today. Review collected by and hosted on G2.com.

Two things:

1) Amazing interface for patients to webchat with our staff.

2) Extremely easy to solicit reviews from patients. Review collected by and hosted on G2.com.

Nothing at all. The service does exactly what we want it to do. Review collected by and hosted on G2.com.

That it works for Google reviews & that we can text patients easily. Review collected by and hosted on G2.com.

The usability is a bit "meh" - it takes me a bit to figure out how to do each thing. Review collected by and hosted on G2.com.

It works well to communicate with patients by recieving reviews. Texting works well with patients, so we enjoy that as an office. It is beneficial to use the tools for insights. Review collected by and hosted on G2.com.

Patients have complained that Swell is not as user friendly and can be confusing when trying to leave a review. Some patients do not use text message, so they have no other way of using. Review collected by and hosted on G2.com.

I like the personalized onboarding and customer service provided by Swell. I like that it instantly connected to my Google account and showed my past reviews as well as those reviews acquired through Swell invitations. Review collected by and hosted on G2.com.

The instant messaging and SMS text service needs to be more robust and flexible. I tried sending a single text message to two customers and they both received individual messages that resulted in a confusing set of divergent text strings that I eventually had to abandon.

It also defaults to Google reviews and did not appear to easily and quickly allow me to add Facebook or Houzz review links in the same text. Lastly, the price is VERY high for a small sole proprietorship. Review collected by and hosted on G2.com.

This feature makes it very easy for our customers to communicate with us, and it keeps track of conversations within the team. There are a lot of valuable features as well. One of my favorites is the mass text option. There are other companies that do what Swell does, but the value in Swell has been the best we have found! Review collected by and hosted on G2.com.

We have not found any downsides of Swell at this time. Once you have been trained on it, it is very easy to use. The training only takes about 30 minutes. Review collected by and hosted on G2.com.

Swell's dashboard is very user friendly (whether you are using the new dashboard or the old one)! I love the app that you can have on your mobile device, which makes it easier to answer chats anytime and anywhere! Review collected by and hosted on G2.com.

As of this moment, there is nothing I dislike about Swell. We used other "chat" software and companies in the past, but so far Swell has by far been the best experience for us. Review collected by and hosted on G2.com.

We love working with swell! Incredible customer support that is available to answer questions (and record how-to videos!) to help with tech issues. Easy to reach customers and get reviews for our business. Review collected by and hosted on G2.com.

Wasn't a big fan of how long it took to port our old number in and get swell up and running initially. Review collected by and hosted on G2.com.

Helps me to get new reviews on Google from my customers

Like the webchat function that I was able to put on my website Review collected by and hosted on G2.com.

Not a fan of the online dashboard. It can be difficult to navigate and figure out where everything is or how to make new templates. Review collected by and hosted on G2.com.