The most helpful of swell is we absolutely received good feedback from our customers, as in super easy! Every thing works very well with swell Review collected by and hosted on G2.com.

Nothing! I can't find anything wrong every time I use this swell. Review collected by and hosted on G2.com.

We have not found any upsides as to a lack of poor communication with customer service Review collected by and hosted on G2.com.

We have had trouble syncing our software system with Swell. This has affected our review response from patients when we send out requests for reviews so our feedback from patients has gone down. We have contacted Swell's customer service to seek help with this issue and we are never able to get a representative on the line. We have sent messages to Swell, but no one has gotten back to us. This has been very disappointing. Review collected by and hosted on G2.com.

I like the service swell provides! I've received lots of reviews and the ability to chat with my guests when they are on my website is awesome! Review collected by and hosted on G2.com.

I didn't like how quickly they expected me to operate on my own. I have used similar services where the onboarding was a little more thorough. They were lucky that they had me in a contract because I tried to stop the service after the first several months because it doesn't always operate as it should and there is no customer service. I still think that there are many features of swell that I don't even know how to use. Review collected by and hosted on G2.com.

Swell creates a great way for our clients to contact us and a great way for our staff to contact their clients. It has also been a great tool for getting reviews from our customers once they have received their orders. Review collected by and hosted on G2.com.

Nothing, it is a great service and we have not had any issues with the platform. We highly recommend it to anyone that would like to text with their clients and receive reviews. Review collected by and hosted on G2.com.

The dashboard is easy to use. The support person that helped set us up was very friendly. Review collected by and hosted on G2.com.

With the light gray color for some reason, I feel that maybe things are inactive because that used to be an indicator in the past with software that light gray meant it wasn't working. Review collected by and hosted on G2.com.

I love that the platform is intuitive and easy to navigate. It wants you to use it and use it well. The time to set up and get going is minimal but the information you get out of it is invaluable. Review collected by and hosted on G2.com.

I haven't been able to find anything at the current moment that would make me not want to recommend Swell to anyone. I enjoy using the platform and being able to get reviews and get new client information quickly. Review collected by and hosted on G2.com.

I appreciate the timeliness of their hel Review collected by and hosted on G2.com.

p staff. I'm located in Hawai'i and generally have to wait a few days to get a response from support staff for other software. With SwellCX they're usually able to help correct any errors or offer help within 24 hours. Even when we first joined SwellCX the onboarding team (Jackson and McKenzie) were amazing and super knowledgable and helpful! Review collected by and hosted on G2.com.

Swell is an excellent tool for a business company to bloom. Review collected by and hosted on G2.com.

None, because this app gives a great experience sending a review to any company I'm related to. Review collected by and hosted on G2.com.

I like that we are able to set up templates for messaging so we don't have to keep typing the same thing over and over again. I like that we can archive messages and reference back to them if needed. It has been an incredibly helpful tool when contacting clients. Review collected by and hosted on G2.com.

I think that it runs a bit slow. I am not sure if that is a network error or something. Also, sometimes it would be helpful to delete messages permanently, but it's not necessary. Review collected by and hosted on G2.com.

Swell helps us gain many new customer reviews, which has been beneficial as we acquire new customers. We also love using the text/email campaigns, and the chat feature for customers as well as our field support! Review collected by and hosted on G2.com.

It took a while to figure out why reviews didn't work. Once we figured that out it was smooth sailing, but it was a process to get everything up and running that way Review collected by and hosted on G2.com.