Jennifer W.
JW
Jennifer W.
Account Executive
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Saves so much time!"
5/5
What do you like best about SocialPilot?

I love being able to schedule multiple posts for multiple accounts and batch content. The analytics are good too. We can have way more accounts vs. some of the other sites out there. I also love that I can set groups and select multiple accounts with one click. There is an option to export reports with your company logo on them to look very professional. Another feature that I absolutely love is the hashtag counter. SocialPilot is the only program I've seen that includes this and it's a game changer! Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I'm not sure if it's just SocialPilot or if I'm asking too much. It would be awesome to be able to have an overview dashboard where I can see the analytics/Insights for all of my accounts at once, instead of having to go into each account. It's a little time-consuming doing KPI reports and needing to go into each account individually. It would also be beneficial to be able to export this data into reports, so we can show an entire company how their social media is performing. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Jennifer, Thank you for sharing your fantastic experience with SocialPilot! We're thrilled to hear that you appreciate the scheduling capabilities, batch content posting, and the analytics features. Your positive feedback encourages us to keep delivering top-notch services.

We also appreciate your valuable suggestions regarding an overview dashboard for analytics across all accounts. Your insights are incredibly helpful, and I will make sure to discuss this with our product team. We understand the importance of streamlining the reporting process, and your input helps us strive for continuous improvement.

If you have any more ideas, questions, or anything else you'd like to discuss, feel free to drop an email to ranajit@socialpilot.co. We're always here to assist you in any way we can.

Ranajit

Customer Success Manager

Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"Great tool for freelancers and orgs of all sizes to streamline their social media communication"
4.5/5
What do you like best about SocialPilot?

It gets you all platforms under one roof and so you can manage all your marketing and communications from the same tool. No need to post from multiple channels. I like its content discovery and curation feature as it helps me with new ideas for my social media posts. Also, their pricing is quite affordable for freelancers and SMBs. It took me just15 mins to get started. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I wish there offered more capabilities to segment the target audience, but overall I am satisfied with its performance. One can always want for more integrations, but it covers all major social media tools and so no complaints. It's value for money! Review collected by and hosted on G2.com.

Response from Khanjan Kotecha of SocialPilot

We are thrilled to hear that SocialPilot has been a valuable tool for managing social media across various platforms. It's fantastic to know that our content discovery and curation feature has helped generate new ideas for your posts and our pricing structure meets your needs and that you found the setup process straightforward and quick.

We appreciate your feedback regarding audience segmentation and additional integrations. Our team is always working to enhance our features, and your input is invaluable in guiding those improvements.

Thank you for choosing SocialPilot and for sharing how it helps streamline your content distribution and campaign planning. If you have any further suggestions or need assistance, please don’t hesitate to reach out to support@socialpilot.co

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy to use for streamlining work flows"
5/5
What do you like best about SocialPilot?

How easy it is to use, the ease of integration and integration Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Renewal of API connections which means they have to be reconnected. Review collected by and hosted on G2.com.

Mortellis H.
MH
Mortellis H.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Very professional"
5/5
What do you like best about SocialPilot?

The post were above my expectations on the professionalism and quality of the post Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Nothing at all they were perfect and didn't overwhelm my profile Review collected by and hosted on G2.com.

Julio A.
JA
Julio A.
Adjunct Professor of Marketing
Small-Business (50 or fewer emp.)
"A super affordable tool that gets the job done"
5/5
What do you like best about SocialPilot?

I was attracted to Social Pilot for its ability to curate and post to a social channel. I found it easy to use and intuitive to anyone who has done any computing. The price point for its functionality is also very attractive. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I would love to be able to save an audience profile. Something that would include job titles or at the very least geographic locations. Aside from that it is a great platform for the price point. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Julio, I'm thrilled to hear that you find SocialPilot intuitive and effective for managing your social channels.

Regarding saving audience profiles, gathering details such as job titles or geographic locations is restricted by the API from social platforms, affecting not only us but also our competitors. However, I'll keep an eye out for any changes in this regard.

I'm always here to listen to more of your experiences or address any concerns. Feel free to reach out anytime at ranajit@socialpilot.co.

Ranajit

Customer Success Manager

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Good Software but needs updates."
3.5/5
What do you like best about SocialPilot?

I like that Social Pilot stores all of your pages in one easy to find place. I had a team that was working on a ton of different clients but we all had access and could see the posts scheduled to go out. The teamwork was easy and it helped with scheduling from all our pages. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

There were some bugs with how it was used. It didn't always sync correctly and was difficult to figure out at first. Review collected by and hosted on G2.com.

Nick A.
NA
Nick A.
Small-Business (50 or fewer emp.)
"Number 1 Tool in our Social Toolbox"
5/5
What do you like best about SocialPilot?

SocialPilot is by far the most consistent and affordable tool we've used in managing our clients social media. It is efficient and effective in creating, posting/scheduling our socail media content. The integrations for short linking, custom fields, bulk uploading, and a few more make our lives a lot easier and far less repetitive. Customer support has been fast and attentive whenever needed, which has been rare in the 3-4 years we've been using social pilot. Very easy to use implement, as well as a low learning curve to train our clients and team. This is a daily use tool, we couldn't operate without it. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

We would like more social engagement options, as well as more robust reporting. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Nick, We're thrilled to hear that SocialPilot has been a consistent and invaluable tool for your team over the past 3-4 years. Thank you also for sharing your insights on the areas where you'd like to see improvements, particularly in social engagement options and reporting. Your suggestions are crucial in guiding our ongoing efforts to enhance the platform. I've already passed your valuable feedback to our product team for consideration.

If you have any specific ideas or features you'd like to see in these areas, please feel free to drop me an email at ranajit@socialpilot.co. I'd love to discuss your requirements further and explore how we can tailor our platform to better meet your needs.

Thanks for being a part of the SocialPilot community, Nick. We look forward to continually serving you and making your experience even better.

Ranajit

Customer Success Manager

Brandon C.
BC
Brandon C.
Digital Marketing Apprentice
Mid-Market (51-1000 emp.)
"Great multi-platform scheduler"
5/5
What do you like best about SocialPilot?

SocialPilot is a great tool for scheduling posts across multiple platforms with the ability to share across my team. I like the function where you can edit copy per social media account. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

A few times videos have not gone to Instagram, could be due to our end error though. Review collected by and hosted on G2.com.

Response from Khanjan Kotecha of SocialPilot

Dear Brandon C., Thank you for your wonderful 5/5 review! We're delighted to hear that SocialPilot has been a great tool for scheduling posts across multiple platforms and that it helps your team solve the problem of creating individual posts for each platform

We appreciate your understanding regarding the occasional issue with videos not posting to Instagram. If this problem persists, please don't hesitate to reach out to our support team support@socialpilot.co —we're here to help resolve any issues you encounter.

Brookelyn W.
BW
Brookelyn W.
Owner/CEO/Graphic Designer
Small-Business (50 or fewer emp.)
"Tried many, this is the best!"
5/5
What do you like best about SocialPilot?

I looked for a while to find the perfect tool for my social media marketing agency. Everything was too expensive, didn't have exactly the tools I needed, or just didn't work right. SocialPilot has been the best tool I've found! It has everything I could need! Scheduling, analytics, ease of use, affordable, and more! Highly suggest for anyone looking to run their social media channels! Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Nothing really. I love everything about it. More options of custom reports would be great. Also something to compare competitors (similar to what eclincher offers). Review collected by and hosted on G2.com.

Response from Sukhpreet Anand of SocialPilot

Hi Brookelyn, Thank you for your review, it absolutely made my day! I'm delighted to hear that SocialPilot has become the perfect tool for your social media marketing agency. Your feedback on the scheduling, analytics, ease of use, and affordability truly warms our hearts.

If there's ever anything specific you'd like to explore on custom reporting, I'm here for you! Feel free to drop me a message at sukhpreet@socialpilot.co, and let's discuss how we can tailor things to fit your agency's requirements.

Sukhpreet Anand

Head of Customer Success

SC
Sheree C.
Mid-Market (51-1000 emp.)
"My favorite social media scheduling platform"
4.5/5
What do you like best about SocialPilot?

I have used other social media scheduling platforms and I find SocialPilot the most intuitive and glitch-free program I have used. The scheduling is extremely simple and I like that I can see how my posts will look when posted. I use the platform once weekly to schedule weeks and months ahead and I come back and check basic but impactful analytics often. Adding multiple social netwoks across the various work divisions that I am in charge of, was very simple. I have not encountered any issues in integration or use, but I have received several emails from SocialPilot assuring me that I have access to help if I do have any issues. One of my most used features of the SocialPilot platform is the content library. I love that I can store evergreen posts and schedule them anytime and quickly. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I tend to be critical when weighing the pros and cons of online platforms, but thus far, I have found no cons to SocialPilot. I'm very satisfied with the product and any issues I might have had come from my own nagivation of the platform as a relatively new customer. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Sheree, We're delighted to hear that you find our platform intuitive, glitch-free, and that the scheduling process is simple for your needs. Your satisfaction is our priority, and it's wonderful to know that our content library and scheduling capabilities are making your social media management more efficient.

We appreciate your feedback and are thrilled that you haven't encountered any cons with SocialPilot. If you ever have questions, need assistance, or want to share more insights, please feel free to reach out to me at ranajit@socialpilot.co. I'm here to help!

Ranajit

Customer Success Manager