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TC

Tammy C.

President

Small-Business (50 or fewer emp.)

7/23/2024

"Excellent Mid-Range Social Media Management Tool"

4.5/5

What do you like best about SocialPilot?

Social Pilot is easy to set up and easy to use. We've never needed support other than live chat, but reps were fast and helpful. It is the best mid-range social management platform on the market. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Occassionally (especially in the past), we had issues with broken social links, but this hasn't happened in a while. Otherwise, Social Pilot has worked great for our needs. Review collected by and hosted on G2.com.

KM

Kathleen M.

Chief Community Officer

Small-Business (50 or fewer emp.)

5/2/2024

"Excellent product for small to medium businesses."

5/5

What do you like best about SocialPilot?

Everything about SocialPilot makes scheduling your content from articles to post easy. The formatting of your calendar and scheduled activities with mutiple social accounts could not be more clear or intuitive. If you are an entreprenuer, a small to medium business, or just an individual who wants to schedule their content, SocialPilot is a no-brainer and the price point is perfect. I use SocialPilot to manage 8 accounts and once a week I can load everything in and have it work with all of my social channels - integration and implementation could not be easier. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I am not sure I have found any downsides to working with SocialPilot. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Being a single individual managing multiple social media accounts and channels, SocialPilot makes it seem like I have a full team at my disposal. From scheduling content, to editing the content when needed, adding comments and responding - to pulling the reports at the end of each week so I can make adjustments, SocialPilot is a full team in a single cloud offering. Review collected by and hosted on G2.com.

Response from Khanjan Kotecha of SocialPilot

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Hi Kathleen! thank you for the amazing review! We're thrilled to be your go-to platform for managing multiple accounts effortlessly. Your feedback means a lot to us! It's fantastic to hear that you find our platform intuitive and helpful for scheduling and editing content. We're here to support you and make your social media management journey as smooth as possible.

If you need assistance or have more feedback, feel free to reach out anytime at support@socialpilot.co. We're always here to help!

KH

Kurt H.

Marketing Director/Founder

Small-Business (50 or fewer emp.)

6/18/2024

"Great Social Posting at a Reasonable Price"

5/5

What do you like best about SocialPilot?

When Hootsuite dramatically increased their pricing a year or so back, we looked for alternatives. Of the options we considered, we chose SocialPilot and have been very happy. The cost was WAY less than Hootsuite and the team is completely happy with the product - no reports of any sacrifices to enjoy the lower pricing. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

No downsides have been reported by my team. Everyone is very happy with SocialPilot. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Our agency was founded in 1999 and we've been providing social media management for as long as the platforms have been around. My team uses social pilot for setting up drafts of posts for client input, then scheduling. We switched to SocialPilot for the pricing but have been completely happy with its features. Review collected by and hosted on G2.com.

Response from Khanjan Kotecha of SocialPilot

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Thank you, Kurt, for the fantastic 5-star review! We’re thrilled to hear that SocialPilot has been a valuable tool for your agency and that our pricing has met your needs after switching from the other tool. It’s wonderful to know that your team is completely satisfied with our product and that you’ve experienced no downsides.

We’re delighted that SocialPilot’s features have supported your social media management tasks effectively. Your satisfaction is our top priority, and we’re grateful for your support. If you ever have any suggestions or need assistance, please don’t hesitate to reach out to support@socialpilot.co.

EC

Eric C.

Marketing and Systems

Small-Business (50 or fewer emp.)

11/13/2024

"Ease of Use and the Tools!"

4/5

What do you like best about SocialPilot?

I really like the interface and that it is a "one stop shop" I do not need several apps to the job as they are all in SocialPilot. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I would like a more user friendly archive and or library for my posts. Review collected by and hosted on G2.com.

KK

Kaitlyn K.

Small-Business (50 or fewer emp.)

4/17/2024

"Great Tool for Social Media Consulting!"

4.5/5

What do you like best about SocialPilot?

SocialPilot was the 3rd platform I tried and I'm so relieved to say I have no plans of leaving any time soon. Where other sites have fallen short, SocialPilot continues to rise above the rest with its ease of use and multitude of features. Each platform can be customizable, scheduling is easy (and not limited to 28 days like *some* apps) The customer service has been incredible. While I've only had to reach out a couple of times, they were quick to respond and resolve issues. I also appreciate that it's easy and affordable to build my package as my clientelle grows. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

It would be incredible if there was an option to schedule posts at peek times based on user engagement, or to schedule out individual platforms at seperate times without having to create multiple posts. Review collected by and hosted on G2.com.

FS

Fady S.

Founder & CTO

Small-Business (50 or fewer emp.)

3/14/2024

"Great overall experience with excellent features"

5/5

What do you like best about SocialPilot?

I really like the overall SocialPilot platform. It has all the features we require for the 20+ pages we manage on our account. It was also super easy to integrate with all our pages on the different platforms. We use it several times a week to schedule posts and ensure our calendar is properly setup. I highly recommend this platform as it's a great deal for the price as well. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Nothing worth noting. I think the UI could be improved a bit when compared to other comparable platforms. But overall, nothing is a blocker to the functionality. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

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Hi Fady, Thank you so much for your thoughtful review of SocialPilot! We're thrilled to hear that you're enjoying the platform and finding it useful for managing your 20+ pages across different platforms. It's fantastic to know that the integration process was smooth for you and that scheduling posts has become a breeze.

We truly value your feedback on the UI, and I'm excited to share that we've recently implemented some changes based on customer input, which have been well-received. We're continuously working on improving the user experience, and your input is invaluable in this process.

If you ever have more insights to share or would like to discuss your experience further, please feel free to reach out to me at ranajit@socialpilot.co.

Ranajit

Customer Success Manager

JR

Jason R.

Co-owner

Small-Business (50 or fewer emp.)

8/13/2024

"SocialPilot allowed us to simplify our social media presence."

5/5

What do you like best about SocialPilot?

I like that SocialPilot is easy to use and allows us to plan out our social posts for a full month in advance. Getting our social accounts setup was a breeze. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I have been using SocialPilot for nearly 6 months now and haven't had any issues. The product has been working really well for us. Review collected by and hosted on G2.com.

CL

Courtney L.

Executive Assistant

Small-Business (50 or fewer emp.)

8/20/2024

"Easy to Use"

5/5

What do you like best about SocialPilot?

SocialPilot makes posting on to multiple sites quick and easy. It has a user-friendly interface. The customer support is easy to contact and responsive. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

The only part I dislike is that I sometimes get error messages due to the image ratios for Instagram. It would be nice if this formateed automatically. Review collected by and hosted on G2.com.

LH

Laura H.

Owner and Managing Partner

Small-Business (50 or fewer emp.)

10/4/2024

"Social Pilot is the best!"

5/5

What do you like best about SocialPilot?

The customer support - they are super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

So far there is nothing I do not like about this system. Review collected by and hosted on G2.com.

PD

Paul D.

Owner

Small-Business (50 or fewer emp.)

9/14/2023

"Cost effective and reliable"

5/5

What do you like best about SocialPilot?

It's a good value - I get a lot of functionality for the price. Also - their service / support has been great. On the few occasions that I've needed it, they were super fast and helpful. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Honestly I don't have any complaints about it. Review collected by and hosted on G2.com.