[ SocialNowa Reviews ](https://www.g2.com/products/socialnowa/reviews) [ SocialNowa Reviews ](https://www.g2.com/products/socialnowa/reviews) # SocialNowa Features ##### ## Messenger (5) Sequencing Mapped-out responses for conversations. AI Artificial intelligence (AI) and chatbot involvement. Video Chat Chat with your counterparts over the video in real time Customization Interface Quality of interface for designing and customizing conversation maps. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Channels (6) Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Multi-Channel Marketing Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Show More ##### ## Customers (7) Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Sales Conversion Success rate of conversations leading to customer purchases. Customer Service Analytics Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (9) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Conversational Marketing (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Additional Functionality (66) Customizable Fields Customize data fields to support various needs and use cases API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Lead Nurturing Engage with a lead throughout the sales process by actively providing information Human Handover Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Product Recommendations Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. SMS Messaging Send messages via SMS Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Chat/Messaging Communicate using direct chat or messages within the system Real-Time Monitoring Active monitoring of systems, applications, or networks Lead Distribution Route and distribute your leads to third party buyers Campaign Segmentation Group campaigns by project, client, or campaign for better management. Data Import/Export Import and export data to and from software applications A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Real-Time Data Receive data and information in real time Real-time Conversations Send and receive messages in real-time via an online communication channel Customizable Branding Add customized logos and colors to align with company branding Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Template Management Create, save, and re-purpose templates for emails, forms, etc. Autoresponders Create and automatically send premade copy in response to customer messages Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customer Segmentation Process of dividing customers into groups based on common characteristics One-to-One Messaging Send personal messages to clients or attendees Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Lead Capture Automatically identify and save contact information of potential customers Appointment Scheduling Schedule appointments via a calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Chatbot AI-based platform which conducts a conversation via auditory or textual methods Group Messaging Group messaging lets multiple people carry on a group conversation AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Email Automation Surveys & Feedback Gauge satisfaction and receive information for improvement and success CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Customer Surveys Tool to send questionnaires to customers to gauge feedback Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History View messages sent by both parties during the chat conversation Language Detection Identify different languages Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Lead Capture Automatically identify and save contact information of potential customers Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Natural Language Processing Process and analyze human language in text or audio form Multi-Language Manage and support multiple languages For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Automated Responses Automatic reply functionality for incoming messages Customer Support Provide online support for your customers through live chat or help desk functionality Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Query Suggestions See options for potential search queries within the system Transfers/Routing Transfer queries and organize messages between agents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Canned Responses Shortcuts for inputting frequently used messages AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,202) ](https://www.g2.com/products/birdeye/reviews) [ ![Appy Pie](https://images.g2crowd.com/uploads/product/hd_favicon/25fd5783bcadad8da545b0a63d91a2c8/appy-pie.svg "Appy Pie") Appy Pie 4.7/5(1,391) ](https://www.g2.com/products/appy-pie/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,900) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/socialnowa/competitors/alternatives) ##### Categories on G2 [ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Chatbots ](https://www.g2.com/categories/chatbots) ##### Explore More [ Best tools for analyzing content ROI ](https://www.g2.com/discussions/which-content-tools-really-help-prove-content-roi)[ best e-signature software ](https://www.g2.com/discussions/best-e-signature-solution-help)[ What's the best presales management platform when comparing by proposal automation and deal velocity? ](https://www.g2.com/discussions/what-s-the-best-presales-management-platform-when-comparing-by-proposal-automation-and-deal-velocity) [ What is the most user-friendly FTP and SFTP solution for a small web design agency where multiple team members need to access client file servers without technical overhead? ](https://www.g2.com/discussions/what-is-the-most-user-friendly-ftp-and-sftp-solution-for-a-small-web-design-agency-where-multiple-team-members-need-to-access-client-file-servers-without-technical-overhead)[ What .NET IDE solutions offer the fastest implementation path and shortest time to value for development teams? ](https://www.g2.com/discussions/what-net-ide-solutions-offer-the-fastest-implementation-path-and-shortest-time-to-value-for-development-teams)[ Is Everbridge 360 worth it for emergency management? ](https://www.g2.com/discussions/is-everbridge-360-worth-it-for-emergency-management) Show More [ Best tools for analyzing content ROI ](https://www.g2.com/discussions/which-content-tools-really-help-prove-content-roi)[ best e-signature software ](https://www.g2.com/discussions/best-e-signature-solution-help)[ What's the best presales management platform when comparing by proposal automation and deal velocity? ](https://www.g2.com/discussions/what-s-the-best-presales-management-platform-when-comparing-by-proposal-automation-and-deal-velocity) [ What is the most user-friendly FTP and SFTP solution for a small web design agency where multiple team members need to access client file servers without technical overhead? ](https://www.g2.com/discussions/what-is-the-most-user-friendly-ftp-and-sftp-solution-for-a-small-web-design-agency-where-multiple-team-members-need-to-access-client-file-servers-without-technical-overhead)[ What .NET IDE solutions offer the fastest implementation path and shortest time to value for development teams? ](https://www.g2.com/discussions/what-net-ide-solutions-offer-the-fastest-implementation-path-and-shortest-time-to-value-for-development-teams)[ Is Everbridge 360 worth it for emergency management? ](https://www.g2.com/discussions/is-everbridge-360-worth-it-for-emergency-management)