David M.
DM
David M.
Technical Writer
Mid-Market (51-1000 emp.)
"The app we needed for analytics and reporting"
5/5
What do you like best about Socialinsider?

With an all-in-one social media reporting tool, we managed to save both time and money. Now we easily measure our social media ROI, track audience growth, or compare our performances with our competitors. Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

I understand that the fan counts of the past are not available from the API but this would have made the product extra awesome. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Very detailed reports, awesome Benchmark function!"
5/5
What do you like best about Socialinsider?

self-explaining software, very intuitive. Easy to create very detailed reports for different channels and can also benchmark! Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Of course, a longer period of available data would be even better. The period for most companies that I searched for is already 2-5 years. So I cannot really complain. Review collected by and hosted on G2.com.

Dorra L.
DL
Dorra L.
Director
Small-Business (50 or fewer emp.)
"The best tool for consolidated reporting for your clients and their competitors"
5/5
What do you like best about Socialinsider?

The best thing about Social Insider is regrouping all information and analytics allowing us to monitor the performances of the campaign in one tool. Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

We wish Pinterest reporting was available through Socialinsider Review collected by and hosted on G2.com.

Akshay N.
AN
Akshay N.
Mid-Market (51-1000 emp.)
"Client Handling & Analysis Made Easy"
5/5
What do you like best about Socialinsider?

Good, quick & timely support. All data points required to analyze any social media account are covered & can help you deep dive into how your social media strategy is working. Easy to use & adaptable nature makes it butter smooth for daily usage. Easy to read graphs makes it easy to explain to the clients. Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

its pretty good. no downsides which i can remember Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Excellent Customer Service!"
5/5
What do you like best about Socialinsider?

Their customer service team anticipated each of our needs and did half of the job for us. We've used them 2 years in a a row for annual projects and they've been excellent each time. For the price, the product it's self is good. And you wont beat the support team! Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

The only downside I can think of is that the navigation pane can be a little confusing to me. But once you get through the learning curve, it's pretty easy. Also, depending on the scheduling platform you use, you probably wont think it's confusing in the first place. Its a bit more similar to Sprout Social or Hootsuite than the platform we use. Review collected by and hosted on G2.com.

Philipp W.
PW
Philipp W.
Founder
Small-Business (50 or fewer emp.)
"Awesome tool, great reports"
5/5
What do you like best about Socialinsider?

Socialinsider saved our marketing team a lot of time and effort. Before Socialinsider, the team had to manually go to several social media platforms to get the insights for the reports I needed.

Benchmarking is now really really easy - and don’t know how we could have done this with the native tools.

Also the team is very friendly and they answer via chat or email anytime you need something.

Would highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Would be great if they had Linkedin analytics for competition profiles. Review collected by and hosted on G2.com.

Georgeta D.
GD
Georgeta D.
Finance Director, Europe Shared Service Center
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Socialinsider analytics app"
5/5
What do you like best about Socialinsider?

They update very often and add new features very fast. So each time FB / IG update their APIs to add new options, these appear fast in Socialinsider. The cherry on the cake is the support team which is always present and sometimes fixes issues or clarifies things in minutes Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Fan counts must take a while to load and they do not cover the past Review collected by and hosted on G2.com.

Ion C.
IC
Ion C.
Small-Business (50 or fewer emp.)
"Socialinsider - awesome ‘point solution’ for analytics"
5/5
What do you like best about Socialinsider?

Socialinsider features are comprehensive and cover the most relevant platforms. The ability to add competitor pages, search for popular content trends, and its value for money meant the delivery of a premium service that greatly enhanced our reporting system.

Socialinsider offers the most in-depth reporting for a very cost effective budget. The team is also highly responsive to making changes based on our feedback and has implemented several suggestions based on my company’s feedback as well. Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Maybe the possibility to add story analytics for competitors. Review collected by and hosted on G2.com.

Andrei .
A
Andrei .
Creative Direction
Small-Business (50 or fewer emp.)
"Socialinsider experience - a great tool"
5/5
What do you like best about Socialinsider?

I totally recommend Socialinsider, this tool is now indispensable for our team. We easily get all the reports we need / the team is very friendly and they are very helpful on support and they are very flexible to our (sometimes) special requests. We save a lot of time every month. Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Some post images did not show up. Razvan explained that this happens for older posts and re-adding the page would fix it, which it did. Review collected by and hosted on G2.com.

Andra Mihaela C.
AC
Andra Mihaela C.
Senior Manager, Analyst Relations & Integrated Solutions
Enterprise (> 1000 emp.)
"Socialinsider saves me a lot of time and headaches and their support is fantastic"
5/5
What do you like best about Socialinsider?

So we has a huge amount of reports to prepare for a yearly round up of the competition and industry. A few friends suggested several other tools but we ended up working with Socialinsider. After the initial setup where we had to add all the profiles / and later we found out we had to define the brands (the support team was really quick and helped us and did this for us which says a lot) all went super smooth.

We had to explain how much data history we needed and wait a few hours to backfill.

After this the reports were just a few clicks - reports that would have taken us ages to compile with excel.

Totally recommend Review collected by and hosted on G2.com.

What do you dislike about Socialinsider?

Wish that they had story insights for past stories, but i understand if this is a platform limitation Review collected by and hosted on G2.com.