The customer service from SocialBee is amazing. I actually switched from a different scheduling platform as I had some issues and they had no customer service team to help. Being able to book a call to go through the platform or send an email with any issues I'm having and have a response in good timing is extremely important to me as a customer. In addition SocialBee really helped me when I told them I was a startup business and I didn't have a lot of money to spend. They offered me a discount code to get started so I didn't feel under pressure. As a small business owner this gesture meant a lot. In addition to the customer service the actual platform is really good, it has great integrations like Canva and hosts all major social media platforms. I really like that you can save hashtags and use AI to help with generating content captions, it really makes my job a lot easier.
It's also really easy to navigate too. The reporting and analytics features are also really good. As a social media manager I rely on detailed reports so I can adjust strategies for my clients. The reports that you can produce from SocialBee are really good and very detailed. Review collected by and hosted on G2.com.
So far I haven't as many issues or dislikes from using SocialBee, any issues I did have were really quickly helped through their amazing customer service and support team Review collected by and hosted on G2.com.
