Siphokazi H.

Mid-Market (51-1000 emp.)

6/22/2023

"Feedback"

5/5

What do you like best about Social Places?

Relays feedback from guests - reviews of restaurant visits- it is young ,fresh an vibrant Review collected by and hosted on G2.com.

What do you dislike about Social Places?

not as popular and out there as it should - not many people know of it Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Customer complaints, experiences and feedback- negative or positive-solving problems timeously and follow up are quicker and efficient Review collected by and hosted on G2.com.

Zenanda S.

Customer Care

Consumer Services

Small-Business (50 or fewer emp.)

6/26/2023

"Easily Understable"

5/5

What do you like best about Social Places?

You can get what you want without typing everything

Provide suggestions to choose from

loads easily Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Nothing I can mention for now I really cannot comlain Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

complaints and customer queries

Sharing compliments Review collected by and hosted on G2.com.

Mieke B.

Junior Marketing Manager

Mid-Market (51-1000 emp.)

8/17/2022

"SOCIAL PLEASE; THE BEST OPTION FOR THE DIGITAL GROWTH OF YOUR COMPANY"

5/5

What do you like best about Social Places?

It is nice to have a company such as Social Places available in South Africa. It helps with all digital content planning and reporting. Whenever you need help with the software there is always someone from Social Places available to assist you.

We can focus on our other work while knowing the team at Social Places will take care of our online presence. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I can't schedule videos or carousels for Instagram on the Social Places dashboard. Hopefully, the feature will be added soon. It would also be nice to run Twitter and TikTik with Social Places. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Whenever I do not understand a feature of the process of how to do something, they will train me on how to use their services optimally. They are looking into managing other social platforms. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/22/2023

"Feedback"

5/5

What do you like best about Social Places?

Provides restaurants with customer reviews on a broader Google spectrum. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Most of the restaurants are not clued up about the purpose of Social places and often seek help from customer care. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

It provides us with customer feedback which might not be visible on the platforms wwe use. Review collected by and hosted on G2.com.

Jesse M.

3rd Party Aggregator & Local Marketing Support Specialist

Small-Business (50 or fewer emp.)

8/24/2022

"User Friendly"

4/5

What do you like best about Social Places?

It is very informative when it comes to showing stats. I especially like the replying to comments suggestions as it really helps when it comes to saving myself some time Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I do not have any issues. I do not have any issues. I do not have any issues. I do not have any issues. Sorry about this. I do not have any issues. Annnd I'm done :) Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Help gives us an idea on our stores are performing on each platform and shows us where and what we should be focusing on in order for us to be better. Especially helping us see what the customers want Review collected by and hosted on G2.com.

Kelly S.

Marketing Coordinator

Enterprise (> 1000 emp.)

8/18/2022

"Brilliant platform that assists with managing multiple social media accounts"

5/5

What do you like best about Social Places?

The ability to manage multiple accounts - approval of content; bulk loading of content to all pages; responding to reviews; creation of extra content ready for users to use (Asset Bank); the ability to create "Location groups" separating our offices into their individual categories requiring unique content Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Nothing really - this platform honestly offers everything that we require Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Being able to approve content that our various offices want to post and posting content to all of our office's pages on a bulk scale. This allows us to better manage our brand presence and corporate identity Review collected by and hosted on G2.com.

Soul S.

Soul Souvlaki

Small-Business (50 or fewer emp.)

8/19/2022

"Social Places Review"

5/5

What do you like best about Social Places?

Social Places are very hands-on and personal. They get to know the company's wants and needs and cater to them. If you have any questions, they are quick to help and offer further training. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

There are none. If there are any issues with pulling the reports, they are quick to assist. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social places help us look at all our brands and how they are doing on social media and their reputations. We can compare monthly and year on year very quickly. Much easier to pul Social Places reports than from other online platforms. Review collected by and hosted on G2.com.

Owethu M.

Digital Marketing Team

Mid-Market (51-1000 emp.)

8/4/2022

"Best Franchise Marketing Agency"

5/5

What do you like best about Social Places?

A platform that has a 360 approach to marketing. Everything you need to keep your brand and business aligned from socials to reputation, listing to advertising. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

At the moment nothing. With the new features, one needs to just get the hang of them and everything is ater is smooth sailing. A tour guide would be useful for those that are new. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Being able to see all conversations on social, including comments and private messaging. Seeing what our customer care team is working on which cases and being able to correspond in real time. Review collected by and hosted on G2.com.

Angelo M.

Community Manager : Escalations

Enterprise (> 1000 emp.)

12/13/2021

"Easy and Intuitive Platform"

4.5/5

What do you like best about Social Places?

Social Places really made my life easier. Their platform allows you to save templates and create auto-replies to review and queries. It also allows you to save time and creates a space where customers can engage as a community. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

The platform's overall look and feel need a clean-up. It needs to be simplifies and creates for more ease of flow and user-friendliness when setting up auto-replies and responses Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Attending to customer queries and driving engagement on our social channels Review collected by and hosted on G2.com.

Skye L.

Marketing Co- Ordinator

Small-Business (50 or fewer emp.)

8/22/2022

"Easy to find your way around!"

4.5/5

What do you like best about Social Places?

I enjoy being able to see the results of google and Facebook impressions! Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I don't have anything I dislike. The Team always makes me find what I am looking for or trying to do! they are so Helpful. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

They have solved the location issues we had with posting facebook pasts with certain store areas and these were solved in a blink! Review collected by and hosted on G2.com.