Varina S.

Small-Business (50 or fewer emp.)

8/24/2022

"Great Support and great tool!"

5/5

What do you like best about Social Places?

The analytics and support. The team is always there when needed and provides valuable insights. The tool is very easy to use Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Educational emails to let us know whats new Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Reviews are answered with ease and we can manage all listings and tailor make them to our needs Review collected by and hosted on G2.com.

Zoe E.

Small-Business (50 or fewer emp.)

7/12/2023

"Social Places Review"

5/5

What do you like best about Social Places?

The team is super helpful and quick, always friendly. The team is always happy to assist. It is an easy platform to use Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Sometimes there are errors and it is slow Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Helpful to see our businesses reviews and respond quickly to assist our customers Review collected by and hosted on G2.com.

Nicole L.

Mid-Market (51-1000 emp.)

6/22/2023

"I have always experienced Social Places to be professional, customer focused and helpful."

5/5

What do you like best about Social Places?

Social Places provide brands they work with, with support, advice and guidance regarding customer focus and brand enhancement. They manage the social aspect of your brand as if it is theirs. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Social places can better educate restaurants about the brands they are affiliated with and their role. GoReviews sometimes filter through incorrectly, so better criteria are put in place to make this process smoother. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social Place's involvement in GoReviews and data management benefits me as that frees up time. This has increased productivity and business performance in my department. Review collected by and hosted on G2.com.

Nozi D.

Consumer Services

Mid-Market (51-1000 emp.)

6/22/2023

"Review and feedback"

4/5

What do you like best about Social Places?

It gives more insight of how customers feel, expect and enjoy. It gives them room to vent which also helps us as a business to grow. It shows details on other businesses too. It's informative Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Customers should be given the option to also give feedback via voice note and businesses should also be given more time to investigate and resolve. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

The different social platforms on how responses can be given. The communication that allows customers and businesses to reach resolution and how quick and easy to access it is. Review collected by and hosted on G2.com.

Richard B.

Mid-Market (51-1000 emp.)

7/7/2023

"Very user friendly"

4.5/5

What do you like best about Social Places?

it brings all our social media, except for trip advisor onto one platform and makes it easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

It does not respond to trip advisor or dineplan. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

It helps us minimise losing reviews that we might not have responded to. Review collected by and hosted on G2.com.

Lita B.

PA to the Managing Director

Mid-Market (51-1000 emp.)

7/8/2023

"A review for a review"

5/5

What do you like best about Social Places?

Social Places helps us manage our reviews from various social media accounts on one platform that is intuitive and extremely user-friendly. The staff are amazing. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

The only downside is that there currently is no integration with posting directly to TripAdvisor which is due to TripAdvisors policies. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

With Social Places we are able to get a comprehensive overview of our online reputation and any negative reviews are flagged which allows us to respond immediately. Review collected by and hosted on G2.com.

Dylan N.

Social Media Marketing Lecturer (Course mentor)

Small-Business (50 or fewer emp.)

12/13/2021

"Great Services!"

5/5

What do you like best about Social Places?

Services are professional and helpful. They are quick to reply, always follow up Review collected by and hosted on G2.com.

What do you dislike about Social Places?

service, relationships, excellence , and always on time Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Google

Facbook intergrations Review collected by and hosted on G2.com.

Melanie M.

Small-Business (50 or fewer emp.)

6/22/2023

"Survey"

5/5

What do you like best about Social Places?

Ease of access and centralized point of access for reviews and social platforms. Data availability and reports. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

No negative sentiments reported. I enjoy using the platform. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

n/a Review collected by and hosted on G2.com.

Sarah Jane P.

Small-Business (50 or fewer emp.)

6/22/2023

"My experience with them has been fast and informative"

5/5

What do you like best about Social Places?

The group is fun , keeps me updated. The team seems funky as well . Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I have no issues with social places but I feel like restaurants need more information when it comes to social places . Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

They manage customers queries and feedback which benefits me in helping the customers solve whatever they need . Review collected by and hosted on G2.com.

Elmarie R.

Small-Business (50 or fewer emp.)

6/22/2023

"Interactive and fast."

5/5

What do you like best about Social Places?

Management of customer journey and the fast reponse time. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Restaurants doesn't know much about social places and how they can be reached. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social Places are beneficial to give restaurants the opportunity to manage customer feedback. This doesn't really impact my role but it's still a great function for guest experience. Review collected by and hosted on G2.com.