Shaza P.

Marketing Assistant

Enterprise (> 1000 emp.)

12/14/2021

"The Social Places Saga continues"

4.5/5

What do you like best about Social Places?

I like that everything is so centralized. We have been working with the team for quite some time and are pleased with their ever helpfulness. They have added more products to their range- exciting for us to explore. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I am still not too comfortable with navigating some of the features, I think as a consumer I get overwhelmed by everything on the platform when I mainly want to use about one or two features so my brain "lazies out" if this makes sense. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Allowing our customers the ability to express their thoughts about our factory shops and their experiences with our outlets, as well as allowing customers to easily find our stores. Review collected by and hosted on G2.com.

Owethu M.

Co-Founder

Mid-Market (51-1000 emp.)

12/13/2021

"Perfect for Social Media Communication Management"

5/5

What do you like best about Social Places?

Easy to work on with simple steps that can get your communications from socials to your customer care team. Able to get updates on communications between customer care team and customers. Able to edit and allocate customer care team on complaints easily. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Sometimes does not populate using names already added on social places, one has to scroll down to find a case but not all the time maybe once or twice instances. Review collected by and hosted on G2.com.

Recommendations to others considering Social Places:

Perfect for everything social, algorithm, community management, analytics etc Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Customer complaints, customer queries, customer feedback etc. Brand reputations and this allows us to be able to review everything and keep record of everything. Review collected by and hosted on G2.com.

Shaun P.

Mid-Market (51-1000 emp.)

7/6/2023

"A great platform with a user friendly navigation and capabilities."

4.5/5

What do you like best about Social Places?

The capabilities of the dashboard, the swift and detailed support from the Team, and the ease of use. The Team responds to client needs with great expertise and enthusiasm. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Does not support or integrate with all social media platforms. This would make it a holistic platform to use for a business' enter social media management. You have to acquire additional software for the other platforms that are not supported. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

We have a multiple local pages as a brand for our stores nationwide, the platform allows us to deploy content per store, region, and most importantly nationally. Review collected by and hosted on G2.com.

Chante W.

Small-Business (50 or fewer emp.)

7/17/2023

"Everything is fast and convenient. I get to manage all our social content"

4/5

What do you like best about Social Places?

The team. Mieke has been so helpful in my journey. Whenever I have a problem, she is on the ball.

I also get to manage all the social content from the different teams and the review system is so helpful in getting feedback from our customers Review collected by and hosted on G2.com.

What do you dislike about Social Places?

The fact that the social integration takes so long. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

It has all our reviews (whether Google or our Website) all in one place - for convenience Review collected by and hosted on G2.com.

Khakhi D.

Brand Manager

Mid-Market (51-1000 emp.)

8/22/2022

"Management of listings, local store content and social media backends for three of my brands."

5/5

What do you like best about Social Places?

They are always will to assist. They are easy going people. They have solutions to any problem related to their SLA. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I dont recall anything i would dislike about Social Places, i would recommend them to any organisation. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

The are assiting with the reviews, Tripadvisor review QR codes. Competition page QR codes, downloads of entries. This makes my job easier as i dont need to print entry forms, its all digital now. Review collected by and hosted on G2.com.

Sibusiso Zeus F.

Digital and Community Manager

Mid-Market (51-1000 emp.)

7/6/2023

"Conscientiousness Team"

5/5

What do you like best about Social Places?

That they put lots of effort into the optimisation of their client's needs, they make sure to follow up and are very action driven. Very good listeners. A very creative team and pleasant to work with. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

I do not have any thing I dislike, fortunately Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

They manage our online reputation very efficiently. They also make the user experience for our customer to find us and review us very effortless. This helps us a great deal Review collected by and hosted on G2.com.

Stanton T.

Mid-Market (51-1000 emp.)

7/31/2023

"Proactive"

4.5/5

What do you like best about Social Places?

I love the proactiveness of the people working at the company, always thinking of ways to improve processes etc. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

There is nothing I dislike about social places, the people working there and the platform is amazing! :) Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social places is sorting online listing for stores with updated information, it has benefit the company as customers are now contacting the correct store numbers. Review collected by and hosted on G2.com.

Ryan L.

Mid-Market (51-1000 emp.)

7/12/2023

"Quick, friendly service and super responsive!"

5/5

What do you like best about Social Places?

The ability to easily access reports so that I can show my clients the performance of their Social Media pages Review collected by and hosted on G2.com.

What do you dislike about Social Places?

Nothing, all the functionalities meet my exectations Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

It allows us to bulk-post to many pages using location groups, as well as proving to clients the benefit to their businesses of social media marketing Review collected by and hosted on G2.com.

Terri-Lynn P.

Mid-Market (51-1000 emp.)

7/6/2023

"Platform is very easy to use."

4.5/5

What do you like best about Social Places?

I am able to monitor all of my social media from one platform. Review collected by and hosted on G2.com.

What do you dislike about Social Places?

The 2-day turnaround time can be challenging in urgent situations. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Social Places have granted us access to editing store names, telephone number, and trading hours on the platform. We no longer have to wait the 2-day turnaround time to do minor changes. Review collected by and hosted on G2.com.

Renee M.

Digital Marketing

Mid-Market (51-1000 emp.)

12/13/2021

"One of the easiest and user-friendly platforms to use!"

5/5

What do you like best about Social Places?

Innovative, collaborative and user support is always efficient. Always willing to assist and offer expert advise Review collected by and hosted on G2.com.

What do you dislike about Social Places?

No complaints; the platform has worked well. Review collected by and hosted on G2.com.

What problems is Social Places solving and how is that benefiting you?

Keeping brand listing information up to date, approving and uploading LS social media content onto platforms and managing customer reviews. Also offers interactive reporting dashboard with valuable insights/analytics. Review collected by and hosted on G2.com.