# Social Places Reviews **Vendor:** Social Places **Category:** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 96 ## About Social Places Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy. ## Social Places Pros & Cons **What users like:** - Users appreciate the **ease of use** with Social Places, enjoying a user-friendly interface and smooth setup process. (3 reviews) - Users appreciate the **centralized management** of Social Places, finding a unified dashboard incredibly helpful for their clients. (2 reviews) - Users value the **easy setup** of Social Places, enjoying a seamless onboarding experience and intuitive interface. (2 reviews) - Users appreciate the **user-friendliness** of Social Places, benefiting from an easy setup and comprehensive features on one dashboard. (2 reviews) - Users appreciate the **convenience of scheduling** in Social Places, enabling quick approvals for multiple store posts. (2 reviews) - Setup Ease (2 reviews) - Users value the **AI-powered features** of Social Places, which enhance efficiency and streamline their marketing efforts. (1 reviews) - Users value the **seamless automation** of Social Places, significantly reducing their operational burdens while enhancing efficiency. (1 reviews) - Centralization (1 reviews) - Centralized Platform (1 reviews) **What users dislike:** - Users are frustrated by the **limited calendar visibility** on the dashboard, affecting scheduling efficiency and clarity. (1 reviews) - Users are frustrated by the **duplication issues** in Social Places, making scheduling and managing posts more complicated. (1 reviews) - Users dislike the **editing limitations** of Social Places, wishing for better calendar visibility and more streamlined scheduling options. (1 reviews) - Users feel the **booking feature needs refinement** , lacking freshness and usability in its current form. (1 reviews) - Users find the **layout issues** frustrating, wishing for a clearer calendar view and an uncluttered dashboard. (1 reviews) - Missing Features (1 reviews) - Platform Limitations (1 reviews) - Poor Usability (1 reviews) - Users suggest that the **booking feature needs a refresh** for improved functionality and user experience. (1 reviews) - Scheduling Issues (1 reviews) ## Social Places Reviews ### 1. Effortless Scheduling with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi d. **Reviewed Date:** January 22, 2026 **What do you like best about Social Places?** I really appreciate the ease of the interface in Social Places. It's easy to navigate and isn't complex to use. I also find it very convenient for scheduling content, as I'm able to quickly schedule and get approval on posts without having to do one for each store, which is great when multiple stores are getting the same content. The initial setup was very easy, as the team set it up for us and we just had to join. Overall, I'm quite satisfied with its functionality. **What do you dislike about Social Places?** Nothing **What problems is Social Places solving and how is that benefiting you?** I am able to quickly schedule and get approval on posts without doing one for each store, making it easier to manage content for multiple locations. ### 2. User-Friendly but Missing Calendar View **Rating:** 3.5/5.0 stars **Reviewed by:** Aiken L. **Reviewed Date:** January 27, 2026 **What do you like best about Social Places?** I like the user-friendliness of Social Places. It's great that it never has issues, and I find it really helpful that all my clients are in one place on one dashboard. Also, the initial setup was easy. **What do you dislike about Social Places?** I don't like that I can't see the month's scheduled calendar in one place and schedule from there. I'd love to be able to schedule directly from the calendar view, clone posts without changing the clients, and have a less busy dashboard. **What problems is Social Places solving and how is that benefiting you?** I use Social Places for scheduling. It's user-friendly, reliable, and centralizes all my clients on one dashboard. ### 3. Most Affordable & Comprehensive local Marketing Solution Around. **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina L. | Product Design Specials, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Social Places?** This platform truly covers it all with its comprehensive features, including Listings Management, Listening, AI-powered Omni-Channel Reputation CRM, Local Content Scheduling, Bookings, and AdTech. The deployment and rollout are incredibly smooth, and the best part is that the entire process is fully managed, which lifts a significant burden off our team. Additionally, their aftersales support and account management team is exceptional, always going above and beyond to assist us. They've been around for 10 years and are now making waves abroad by proving that you don’t have to spend ridiculous chunks of your marketing budget to get a great product with excellent service. I highly recommend this platform. **What do you dislike about Social Places?** Booking Feature could use a refreash, with refining features. **What problems is Social Places solving and how is that benefiting you?** It helps us manage our clients listing, reputation and social and has opened up a new revenue stream for our buniness ### 4. Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Megan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Social Places?** Social Places enables digital experts to save time by offering bulk scheduling services, making it a reliable solution for all your scheduling needs. **What do you dislike about Social Places?** There isn't anything in particular that I dislike **What problems is Social Places solving and how is that benefiting you?** Social Places addresses several key issues, including the time-consuming process of scheduling content across multiple platforms and the difficulty of managing a cohesive online presence. By offering bulk scheduling services, it saves time and effort, allowing me to focus on creating quality content and engaging with my audience more effectively. This streamlined approach enhances my productivity and ensures a consistent, reliable online presence. ### 5. Fantastic service **Rating:** 3.5/5.0 stars **Reviewed by:** Divanth N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Social Places?** That I am able to bulk schedule all my content - it makes it convenient and effecient. **What do you dislike about Social Places?** That I am unable to scedule story content for my social accounts. **What problems is Social Places solving and how is that benefiting you?** Due to me working on various Spur Corp brands, the hassle platform allows me to have the convenience of all my accounts under one platform and I am able to manage everything from there. ### 6. Social Places **Rating:** 5.0/5.0 stars **Reviewed by:** Bonolo S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Social Places?** The UI, very easy to use. The reporting is also great. **What do you dislike about Social Places?** That sometimes it fails to publish posts. **What problems is Social Places solving and how is that benefiting you?** Great for scheduling and reporting. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Jeneveev D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Social Places?** Bulk scheduling content is super convenient and fast! **What do you dislike about Social Places?** We are unable to schedule story content. **What problems is Social Places solving and how is that benefiting you?** Scheduling content and bulk scheduling. ### 8. SP provides great software & service. **Rating:** 4.5/5.0 stars **Reviewed by:** Candice M. | Digital Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2023 **What do you like best about Social Places?** Social Places has demonstrated an unwavering dedication to providing excellent service and working with us to customize their software to match our business requirements. Coupled with this, they have a great understanding of our industry and their customer service team's professionalism and positive attitude sets them apart from the rest. **What do you dislike about Social Places?** I don't have any complaints to report about Social Places. **What problems is Social Places solving and how is that benefiting you?** With a presence in South Africa and beyond, our seven brands boast over 900 locations. To take advantage of this widespread audience, we use Social Places Listings Services and Reputation Services to manage listings across Google, social media, and various online review sites. These enable us to quickly upload organic content, make use of premium services offered through these platforms if and when needed, and to engage with our audience on a local or brand-wide level. This level of work would typically require a large team to manage effectively, but with the help of an effective service provider and software, we have line of sight of reach, engagement, and customer actions, such as calls, visits to our store, or visits to our website. We can also monitor search rankings on a per-location basis, enabling us to refine our approach as needed. This is taken a step further with Local SEO software that optimises our location categories, manages keywords and descriptors in descriptions – all formatted to best practices across all listings - to guarantee our restaurants appear in relevant local store searches. ### 9. Happy with the service **Rating:** 4.0/5.0 stars **Reviewed by:** Margoux S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Social Places?** Always happy to advise and assist with issues - even if the issue isn't necessarily in their scope. The team is always honest about their abilities and any possible limitations. SP is always ready to hop on a cal and give feedback or show us new systems updates. **What do you dislike about Social Places?** Sometimes the solutions we need are not entirely met - for example with uploading of FB cover images bot being pulled through to all of our FB pages - there is room for improvement when it comes to these types of smaller requests. **What problems is Social Places solving and how is that benefiting you?** They allow us to manage multiple FB pages from one space - incredible time-saving. Management of the google listings - the team manages the back end and requests and saves us a lot of time with this as well The rating systems/notification system ensures that we get the reviews to the necessary teams quickly and efficiently - this helps a lot with customer satisfaction and staff buy-in. ### 10. Social Places is a one stop for all my reviews and reports. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Online Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Social Places?** I enjoy social places because it brings all my reviews and ratings into one place. I don't have to keep logging into different platforms to see whats going on. Its very easy and simple to use. **What do you dislike about Social Places?** The one part I wish social places have, is the function to integrate MrDelivery and UberEats reviews manually. This would be ideal to send out to my stores and they can see all their reviews in one report. **What problems is Social Places solving and how is that benefiting you?** Right now, they are helping us get full access to our one store on Facebook. We have sent off the documents they need to send FB a dispute on our behalf. We want full business control of our one page, and they are helping us get it back. ### 11. The Social Places Saga continues **Rating:** 4.5/5.0 stars **Reviewed by:** Shaza P. | Marketing Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Social Places?** I like that everything is so centralized. We have been working with the team for quite some time and are pleased with their ever helpfulness. They have added more products to their range- exciting for us to explore. **What do you dislike about Social Places?** I am still not too comfortable with navigating some of the features, I think as a consumer I get overwhelmed by everything on the platform when I mainly want to use about one or two features so my brain "lazies out" if this makes sense. **What problems is Social Places solving and how is that benefiting you?** Allowing our customers the ability to express their thoughts about our factory shops and their experiences with our outlets, as well as allowing customers to easily find our stores. ### 12. Perfect for Social Media Communication Management **Rating:** 5.0/5.0 stars **Reviewed by:** Owethu M. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Social Places?** Easy to work on with simple steps that can get your communications from socials to your customer care team. Able to get updates on communications between customer care team and customers. Able to edit and allocate customer care team on complaints easily. **What do you dislike about Social Places?** Sometimes does not populate using names already added on social places, one has to scroll down to find a case but not all the time maybe once or twice instances. **Recommendations to others considering Social Places:** Perfect for everything social, algorithm, community management, analytics etc **What problems is Social Places solving and how is that benefiting you?** Customer complaints, customer queries, customer feedback etc. Brand reputations and this allows us to be able to review everything and keep record of everything. ### 13. A great platform with a user friendly navigation and capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Social Places?** The capabilities of the dashboard, the swift and detailed support from the Team, and the ease of use. The Team responds to client needs with great expertise and enthusiasm. **What do you dislike about Social Places?** Does not support or integrate with all social media platforms. This would make it a holistic platform to use for a business' enter social media management. You have to acquire additional software for the other platforms that are not supported. **What problems is Social Places solving and how is that benefiting you?** We have a multiple local pages as a brand for our stores nationwide, the platform allows us to deploy content per store, region, and most importantly nationally. ### 14. Everything is fast and convenient. I get to manage all our social content **Rating:** 4.0/5.0 stars **Reviewed by:** Chante W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Social Places?** The team. Mieke has been so helpful in my journey. Whenever I have a problem, she is on the ball. I also get to manage all the social content from the different teams and the review system is so helpful in getting feedback from our customers **What do you dislike about Social Places?** The fact that the social integration takes so long. **What problems is Social Places solving and how is that benefiting you?** It has all our reviews (whether Google or our Website) all in one place - for convenience ### 15. Management of listings, local store content and social media backends for three of my brands. **Rating:** 5.0/5.0 stars **Reviewed by:** Khakhi D. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Social Places?** They are always will to assist. They are easy going people. They have solutions to any problem related to their SLA. **What do you dislike about Social Places?** I dont recall anything i would dislike about Social Places, i would recommend them to any organisation. **What problems is Social Places solving and how is that benefiting you?** The are assiting with the reviews, Tripadvisor review QR codes. Competition page QR codes, downloads of entries. This makes my job easier as i dont need to print entry forms, its all digital now. ### 16. Conscientiousness Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sibusiso Zeus F. | Digital and Community Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Social Places?** That they put lots of effort into the optimisation of their client's needs, they make sure to follow up and are very action driven. Very good listeners. A very creative team and pleasant to work with. **What do you dislike about Social Places?** I do not have any thing I dislike, fortunately **What problems is Social Places solving and how is that benefiting you?** They manage our online reputation very efficiently. They also make the user experience for our customer to find us and review us very effortless. This helps us a great deal ### 17. Proactive **Rating:** 4.5/5.0 stars **Reviewed by:** Stanton T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Social Places?** I love the proactiveness of the people working at the company, always thinking of ways to improve processes etc. **What do you dislike about Social Places?** There is nothing I dislike about social places, the people working there and the platform is amazing! :) **What problems is Social Places solving and how is that benefiting you?** Social places is sorting online listing for stores with updated information, it has benefit the company as customers are now contacting the correct store numbers. ### 18. Quick, friendly service and super responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Social Places?** The ability to easily access reports so that I can show my clients the performance of their Social Media pages **What do you dislike about Social Places?** Nothing, all the functionalities meet my exectations **What problems is Social Places solving and how is that benefiting you?** It allows us to bulk-post to many pages using location groups, as well as proving to clients the benefit to their businesses of social media marketing ### 19. Platform is very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Terri-Lynn P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Social Places?** I am able to monitor all of my social media from one platform. **What do you dislike about Social Places?** The 2-day turnaround time can be challenging in urgent situations. **What problems is Social Places solving and how is that benefiting you?** Social Places have granted us access to editing store names, telephone number, and trading hours on the platform. We no longer have to wait the 2-day turnaround time to do minor changes. ### 20. One of the easiest and user-friendly platforms to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Renee M. | Digital Marketing , Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Social Places?** Innovative, collaborative and user support is always efficient. Always willing to assist and offer expert advise **What do you dislike about Social Places?** No complaints; the platform has worked well. **What problems is Social Places solving and how is that benefiting you?** Keeping brand listing information up to date, approving and uploading LS social media content onto platforms and managing customer reviews. Also offers interactive reporting dashboard with valuable insights/analytics. ### 21. Great Support and great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Varina S. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Social Places?** The analytics and support. The team is always there when needed and provides valuable insights. The tool is very easy to use **What do you dislike about Social Places?** Educational emails to let us know whats new **What problems is Social Places solving and how is that benefiting you?** Reviews are answered with ease and we can manage all listings and tailor make them to our needs ### 22. Social Places Review **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe E. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Social Places?** The team is super helpful and quick, always friendly. The team is always happy to assist. It is an easy platform to use **What do you dislike about Social Places?** Sometimes there are errors and it is slow **What problems is Social Places solving and how is that benefiting you?** Helpful to see our businesses reviews and respond quickly to assist our customers ### 23. I have always experienced Social Places to be professional, customer focused and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** Social Places provide brands they work with, with support, advice and guidance regarding customer focus and brand enhancement. They manage the social aspect of your brand as if it is theirs. **What do you dislike about Social Places?** Social places can better educate restaurants about the brands they are affiliated with and their role. GoReviews sometimes filter through incorrectly, so better criteria are put in place to make this process smoother. **What problems is Social Places solving and how is that benefiting you?** Social Place's involvement in GoReviews and data management benefits me as that frees up time. This has increased productivity and business performance in my department. ### 24. Review and feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Nozi D. | Ms, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** It gives more insight of how customers feel, expect and enjoy. It gives them room to vent which also helps us as a business to grow. It shows details on other businesses too. It's informative **What do you dislike about Social Places?** Customers should be given the option to also give feedback via voice note and businesses should also be given more time to investigate and resolve. **What problems is Social Places solving and how is that benefiting you?** The different social platforms on how responses can be given. The communication that allows customers and businesses to reach resolution and how quick and easy to access it is. ### 25. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Social Places?** it brings all our social media, except for trip advisor onto one platform and makes it easier to manage. **What do you dislike about Social Places?** It does not respond to trip advisor or dineplan. **What problems is Social Places solving and how is that benefiting you?** It helps us minimise losing reviews that we might not have responded to. ### 26. A review for a review **Rating:** 5.0/5.0 stars **Reviewed by:** Lita B. | PA to the Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Social Places?** Social Places helps us manage our reviews from various social media accounts on one platform that is intuitive and extremely user-friendly. The staff are amazing. **What do you dislike about Social Places?** The only downside is that there currently is no integration with posting directly to TripAdvisor which is due to TripAdvisors policies. **What problems is Social Places solving and how is that benefiting you?** With Social Places we are able to get a comprehensive overview of our online reputation and any negative reviews are flagged which allows us to respond immediately. ### 27. Great Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan N. | Social Media Marketing Lecturer (Course mentor), Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Social Places?** Services are professional and helpful. They are quick to reply, always follow up **What do you dislike about Social Places?** service, relationships, excellence , and always on time **What problems is Social Places solving and how is that benefiting you?** Google Facbook intergrations ### 28. Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** Ease of access and centralized point of access for reviews and social platforms. Data availability and reports. **What do you dislike about Social Places?** No negative sentiments reported. I enjoy using the platform. **What problems is Social Places solving and how is that benefiting you?** n/a ### 29. My experience with them has been fast and informative **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah Jane P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** The group is fun , keeps me updated. The team seems funky as well . **What do you dislike about Social Places?** I have no issues with social places but I feel like restaurants need more information when it comes to social places . **What problems is Social Places solving and how is that benefiting you?** They manage customers queries and feedback which benefits me in helping the customers solve whatever they need . ### 30. Interactive and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Elmarie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** Management of customer journey and the fast reponse time. **What do you dislike about Social Places?** Restaurants doesn't know much about social places and how they can be reached. **What problems is Social Places solving and how is that benefiting you?** Social Places are beneficial to give restaurants the opportunity to manage customer feedback. This doesn't really impact my role but it's still a great function for guest experience. ### 31. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Siphokazi H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** Relays feedback from guests - reviews of restaurant visits- it is young ,fresh an vibrant **What do you dislike about Social Places?** not as popular and out there as it should - not many people know of it **What problems is Social Places solving and how is that benefiting you?** Customer complaints, experiences and feedback- negative or positive-solving problems timeously and follow up are quicker and efficient ### 32. Easily Understable **Rating:** 5.0/5.0 stars **Reviewed by:** Zenanda S. | Customer Care, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Social Places?** You can get what you want without typing everything Provide suggestions to choose from loads easily **What do you dislike about Social Places?** Nothing I can mention for now I really cannot comlain **What problems is Social Places solving and how is that benefiting you?** complaints and customer queries Sharing compliments ### 33. SOCIAL PLEASE; THE BEST OPTION FOR THE DIGITAL GROWTH OF YOUR COMPANY **Rating:** 5.0/5.0 stars **Reviewed by:** Mieke B. | Junior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Social Places?** It is nice to have a company such as Social Places available in South Africa. It helps with all digital content planning and reporting. Whenever you need help with the software there is always someone from Social Places available to assist you. We can focus on our other work while knowing the team at Social Places will take care of our online presence. **What do you dislike about Social Places?** I can't schedule videos or carousels for Instagram on the Social Places dashboard. Hopefully, the feature will be added soon. It would also be nice to run Twitter and TikTik with Social Places. **What problems is Social Places solving and how is that benefiting you?** Whenever I do not understand a feature of the process of how to do something, they will train me on how to use their services optimally. They are looking into managing other social platforms. ### 34. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Social Places?** Provides restaurants with customer reviews on a broader Google spectrum. **What do you dislike about Social Places?** Most of the restaurants are not clued up about the purpose of Social places and often seek help from customer care. **What problems is Social Places solving and how is that benefiting you?** It provides us with customer feedback which might not be visible on the platforms wwe use. ### 35. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse M. | 3rd Party Aggregator & Local Marketing Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Social Places?** It is very informative when it comes to showing stats. I especially like the replying to comments suggestions as it really helps when it comes to saving myself some time **What do you dislike about Social Places?** I do not have any issues. I do not have any issues. I do not have any issues. I do not have any issues. Sorry about this. I do not have any issues. Annnd I'm done :) **What problems is Social Places solving and how is that benefiting you?** Help gives us an idea on our stores are performing on each platform and shows us where and what we should be focusing on in order for us to be better. Especially helping us see what the customers want ### 36. Brilliant platform that assists with managing multiple social media accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Social Places?** The ability to manage multiple accounts - approval of content; bulk loading of content to all pages; responding to reviews; creation of extra content ready for users to use (Asset Bank); the ability to create "Location groups" separating our offices into their individual categories requiring unique content **What do you dislike about Social Places?** Nothing really - this platform honestly offers everything that we require **What problems is Social Places solving and how is that benefiting you?** Being able to approve content that our various offices want to post and posting content to all of our office's pages on a bulk scale. This allows us to better manage our brand presence and corporate identity ### 37. Social Places Review **Rating:** 5.0/5.0 stars **Reviewed by:** Soul S. | Soul Souvlaki , Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Social Places?** Social Places are very hands-on and personal. They get to know the company's wants and needs and cater to them. If you have any questions, they are quick to help and offer further training. **What do you dislike about Social Places?** There are none. If there are any issues with pulling the reports, they are quick to assist. **What problems is Social Places solving and how is that benefiting you?** Social places help us look at all our brands and how they are doing on social media and their reputations. We can compare monthly and year on year very quickly. Much easier to pul Social Places reports than from other online platforms. ### 38. Best Franchise Marketing Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Owethu M. | Digital Marketing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Social Places?** A platform that has a 360 approach to marketing. Everything you need to keep your brand and business aligned from socials to reputation, listing to advertising. **What do you dislike about Social Places?** At the moment nothing. With the new features, one needs to just get the hang of them and everything is ater is smooth sailing. A tour guide would be useful for those that are new. **What problems is Social Places solving and how is that benefiting you?** Being able to see all conversations on social, including comments and private messaging. Seeing what our customer care team is working on which cases and being able to correspond in real time. ### 39. Easy and Intuitive Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Angelo M. | Community Manager : Escalations, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Social Places?** Social Places really made my life easier. Their platform allows you to save templates and create auto-replies to review and queries. It also allows you to save time and creates a space where customers can engage as a community. **What do you dislike about Social Places?** The platform's overall look and feel need a clean-up. It needs to be simplifies and creates for more ease of flow and user-friendliness when setting up auto-replies and responses **What problems is Social Places solving and how is that benefiting you?** Attending to customer queries and driving engagement on our social channels ### 40. Easy to find your way around! **Rating:** 4.5/5.0 stars **Reviewed by:** Skye L. | Marketing Co- Ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Social Places?** I enjoy being able to see the results of google and Facebook impressions! **What do you dislike about Social Places?** I don't have anything I dislike. The Team always makes me find what I am looking for or trying to do! they are so Helpful. **What problems is Social Places solving and how is that benefiting you?** They have solved the location issues we had with posting facebook pasts with certain store areas and these were solved in a blink! ### 41. Its a great platform to know what the customer is complaing about **Rating:** 5.0/5.0 stars **Reviewed by:** Keorapetse M. | MARKETING CONSULTANT, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Social Places?** There is a list of categories for the reviews **What do you dislike about Social Places?** there are limited options to responding exactly to what the customer wants. **What problems is Social Places solving and how is that benefiting you?** The need to reach the customers most effectively assists in knowing the range of things that we could work on as a team. ### 42. User friendly, better that other platforms I've worked on before. **Rating:** 3.5/5.0 stars **Reviewed by:** Gcobisa N. | Social Media Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Social Places?** *Insights reporting *Engaging in the different social, being able to use emojis to better interact with customers *Being able to filter through the different message types *Hide comments options **What do you dislike about Social Places?** *Creating a chatbot isn't easy, usability could improve **What problems is Social Places solving and how is that benefiting you?** *Engaging with our customers *Increasing productivity time ### 43. Fantastic Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Spur Marketing Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Social Places?** They are extremely professional and willing to help whenever you need it. **What do you dislike about Social Places?** I really cannot complain about anything - they are a pleasure to work with! **What problems is Social Places solving and how is that benefiting you?** I get some amazing data and able to use those insights with my next campaigns. ### 44. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Valentine M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Social Places?** Instant feed back from clients and ability to get in touch with the clients with ease **What do you dislike about Social Places?** Not being able to contact clients who leave no contact details **What problems is Social Places solving and how is that benefiting you?** Improved customer service as a result of drawing strength from customer reviews ### 45. Old Mutual Finance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Social Places?** Allows you to keep track of all your branch listings and engagements and provides a seamless link to branch listings across your site. **What do you dislike about Social Places?** No downside. Really helpful and beneficial. **What problems is Social Places solving and how is that benefiting you?** Suppose a branch has closed permanently or temporarily. In that case, they can have this updated quickly across our Google and Facebook listings, allowing us to inform our customers in real-time of the change. ### 46. Professional and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Karen P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Social Places?** I love the simplicity of the system and the reporting **What do you dislike about Social Places?** I can't think of a downside. All seems to work well. **What problems is Social Places solving and how is that benefiting you?** Helping us to serve our clients well by showcasing them more ### 47. Social Places making digital marketing look easy **Rating:** 5.0/5.0 stars **Reviewed by:** Renee P. | Digital Content Co-Ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Social Places?** Tailored solutions, user-friendly, exceptional service **What do you dislike about Social Places?** There is nothing about Social Places that I dislike **What problems is Social Places solving and how is that benefiting you?** Support with paid ads, customer insights and brand reputation. Provides a holistic overview that gives valuable insights that enable effective marketing campaigns ### 48. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Marinda R. | Customer Care Online Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Social Places?** The ease for a new user to lear the system **What do you dislike about Social Places?** On Google Review the automated replies are not always relevant **What problems is Social Places solving and how is that benefiting you?** Easy access to our other social platforms and to interact with customers in an organized ay. ### 49. Incredible tool and customer attention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Social Places?** The fact that the tool centralizes everything for me. Send me alerts Having a great account manager - who understands our business needs and always strives to make sure they are meet. **What do you dislike about Social Places?** At the moment not necessary Social Places, but rather the fact that the industry hasn't caught up with what Social Places offers. **What problems is Social Places solving and how is that benefiting you?** Our online reputation. Social community management is centralized Can see what is happening with all our brands in one desktop ### 50. Excellent and Convenient, Easy to use softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Husain M. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Social Places?** Easy to use. Great Social Media Management tools and a great team who are always willing to help. **What do you dislike about Social Places?** No downsides. None. Easy to use. Great Social Media Management tools and a great team who are always willing to help. **What problems is Social Places solving and how is that benefiting you?** Google Reviews ## Social Places Discussions - [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable) - [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for) - [View Social Places pricing details and edition comparison](https://www.g2.com/products/social-places/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+10%3A35%3A14+-0500&secure%5Bsession_id%5D=53c2be5b-f9b7-4124-a8f4-15c29b66f977&secure%5Btoken%5D=7f76a9d3ba05d184ef784f8feba25b18d6ec587a1f59778c17294bf626fc6cd7&format=llm_user) ## Social Places Features **Business Tools** - Bulk Uploading - CMS Agnostic - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Social Places Alternatives - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,078 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,925 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,932 reviews)