I love how SOCi saves me so much time in responding to reviews, especially with the new AI agent. The ability to manage all of my locations in one spot and use it for reputation management, listing accuracy, and social postings is fantastic. Review collected by and hosted on G2.com.

I find that not all of the listings information is received by platforms. Reaching out to those platforms organically generally doesn't solve much either so I'm left with inaccurate info online. This happens specifically with Yelp, Apple, and Bing. Review collected by and hosted on G2.com.

I really like that our rep stays on top of any questions or needs we have. The customer service team is very helpful and makes anything we might be struggling with easy to understand and straightforward to complete. Review collected by and hosted on G2.com.

The platform has a lot going on, with many different sections, which can make navigation a bit confusing. It can feel overwhelming when you’re trying to find specific categories, and it isn’t always clear where to look first. Review collected by and hosted on G2.com.

I like how user-friendly SOCi is for the most part, which makes it easier to navigate. I also appreciate how it streamlines all the data from other websites into one place, making it simpler to find areas of opportunity quickly. Review collected by and hosted on G2.com.

Sometimes, the user-friendly part pertains to just certain aspects of the app. Some areas of the app can still use some improvement. I do find myself sometimes having a hard time navigating through some aspects of the application. Review collected by and hosted on G2.com.

I like SOCi's ease of use. It's very intuitive because once you understand where everything is, you just need to click a couple of buttons, and you're good to go. The intuitive design makes training easy, helping my social media manager to onboard smoothly. The mobile version of SOCi is really helpful because when we're out and need to change things on the go, we can just post on our platforms without having to log into each individual platform. The initial setup was very easy, with a straightforward process, and the tutorial was very helpful, walking us through exactly what we needed to do. Review collected by and hosted on G2.com.

I think the real-time interaction could be improved with SOCi. We have to go to the platforms themselves for meaningful interaction, particularly with sharing stories on the platform. Sharing stories is a function that is not available, which I wish was available, so we could just go to this one location. Review collected by and hosted on G2.com.

I like how user-friendly SOCi is and that I don't need to log into many accounts to post. It allows me to seamlessly post on social media accounts and monitor performance, saving me the time-consuming task of logging into different accounts and social media platforms for a single post. I also use it for online reputation management, which is quite beneficial. The initial setup was very easy and user-friendly too, and I had no issues with it. Review collected by and hosted on G2.com.

I would like to be able to like comments on Instagram straight from SOCi. It would be much easier than having to go on Instagram directly to like a comment. Also, I wish we could integrate YouTube. Review collected by and hosted on G2.com.

I like SOCi because it's very seamless and straightforward. The schedule/planner feature is great because I can view it by month, week, or day, and it's really easy to use with its drag-and-drop functionality. It's very user-friendly. I also find the analytics part amazing, as it allows me to see engagement levels, follower count, and overall performance on all platforms. I can easily see how we're doing each month and what can be improved. Additionally, I appreciate being able to use multiple social media platforms at a time, posting simultaneously, which saves a lot of time. I like that it provides stock images and potential posts for each month, which helps with engagement. Review collected by and hosted on G2.com.

I would say that, one of the things that could be improved is when you are posting for a story, you should be able to post for multiple stories. So you shouldn't have to post just for an Instagram story or just for a Facebook story because Facebook and Instagram, both offer story features. You should be able to post on both of those platforms and use both of the stories, for the platform and post at one time versus having to post individual stories, on each platform. It just doesn't make sense. Review collected by and hosted on G2.com.

I love that SOCi has auto-generated posts already created for me, making my work very hands-off. I don't really need to do anything unless I want to edit something. It saves me a lot of time by polishing my posts and allowing me to schedule them very far in advance, which I really love. This feature makes SOCi valuable to me in managing my travel agency marketing. Review collected by and hosted on G2.com.

I think the biggest issue with it is that a lot of the posts are shared with any travel agent out there, which makes me not very authentic. I was a little bit confused if I needed to add them or if it would be done for me. I had way too many, and then I had to go in and delete the ones that came in later. Review collected by and hosted on G2.com.

It's easy to publish the same post across various social media platforms, saving me a lot of time. I like the UI/UX; it's a very simple and user-friendly product. I think the performance is pretty good, and the posts are published when they're supposed to be. I don't use the app's AI/Intelligence features, but I do use AI to write my posts. When my team lead onboarded me, it was very easy to understand and learn how to use SOCi. It integrates well with all of our social media platforms. The drag-and-drop interface saves me hours each week. I find that I have a lot more time to focus on other work since SOCi saves me so much time. Review collected by and hosted on G2.com.

It would be nice if there were an email sent to the user when posts are published. It may have that feature, but I don't have it enabled. Besides that, everything is generally pretty user-friendly and practical. It would be nice if there were a tutorial on how to use AI / Intelligence to integrate it into the workflow. Review collected by and hosted on G2.com.

SOCi has become an essential part of our day-to-day marketing operations. The platform's user interface is intuitive and easy to navigate, making it simple for our team to manage social media, local listings, reviews, and customer engagement from a single dashboard. The centralized workflow saves significant time compared to managing multiple locations and platforms separately.

One of the biggest benefits is the integration capabilities. SOCi connects seamlessly with the tools and channels we use most, allowing us to streamline processes and maintain consistency across locations. This has helped reduce manual work and improved overall efficiency.

From a performance standpoint, the platform is reliable and makes it easy to publish content, monitor reviews, and track engagement at scale. The reporting tools provide valuable insights that help us make more informed marketing decisions.

SOCi has also delivered strong ROI by helping us save time, improve local visibility, and better manage our online reputation. Instead of using several separate tools, we can accomplish much of our local marketing strategy within one platform.

The onboarding experience was smooth, and the support team has been responsive and knowledgeable whenever questions arise. They consistently provide helpful guidance and resources to ensure we get the most out of the platform.

One feature that stands out is SOCi's AI-powered tools. They help generate content ideas, streamline content creation, and improve efficiency without sacrificing quality. An unexpected benefit has been how much easier it is to maintain a consistent brand presence across multiple locations while still allowing for local customization.

Overall, SOCi is a powerful and scalable platform that has improved our workflow, increased efficiency, and helped us manage local marketing efforts more effectively. Review collected by and hosted on G2.com.

While SOCi offers a robust set of features, there can be a learning curve when first navigating the platform due to the breadth of tools available. Some workflows require multiple clicks, and certain reporting or configuration settings can take time to fully understand. For organizations managing many locations, initial setup and customization may require additional planning to ensure everything is configured properly.

At times, I'd like to see even more flexibility in reporting customization and dashboard views to better match specific business needs. Additionally, because the platform is continually evolving, it can take some time to become familiar with new features and updates as they are released.

That said, the support team is responsive and helpful, which makes it easier to overcome these challenges and maximize the value of the platform. Review collected by and hosted on G2.com.

SOCi makes the process of scheduling posts so easy! You can post to multiple social media platforms all at once. Also, if someone were to leave a google review, it helps to notify you right away so you don't miss them. I enjoy how easy this platform is to navigate and everything is categorized and organized perfectly! Review collected by and hosted on G2.com.

What I would say that I do dislike about SOCi is the notification emails I receive when I am alerted of something. They are a little hard to read. The best way for me to review a notification is by logging into the SOCi platform itself; also the notifications are a bit delayed. You are not notified immediately. Review collected by and hosted on G2.com.