I love how easy SOCi makes it to post on multiple channels like Instagram, Facebook, Google Business, and TikTok. It's incredibly valuable to me because it saves a lot of time by not having to upload each picture or video into every app and type the captions individually. It was also easy to set up. Review collected by and hosted on G2.com.

One thing that could be improved is that sometimes there are glitches or errors and posts do not get uploaded, and I do not get alerted to it. I would love if there was an app I could use on my phone to send me any error notifications like this or if it notices there's an error and the post did not get uploaded, it would be awesome if somehow it just kept trying to post it until the end of the day so something gets uploaded. Review collected by and hosted on G2.com.

I use SOCi to schedule my Facebook, Instagram, X pics, and vids, as well as GBP posts, without having to log into each platform separately and schedule them manually. I like that I can easily change something I already scheduled by just dragging it to a different day. This feature is really helpful if I need to pivot and send out a message earlier or later in the month, as I can simply move the day. Review collected by and hosted on G2.com.

I don't like the leave feedback button when it pops up because it is in the way of my scheduling my posts. When I leave feedback, the button does not go away until whenever the scheduled time is on SOCi's end for it to disappear, it disrupts my flow. If it went away or moved after I gave feedback it would be fine. Review collected by and hosted on G2.com.

My favorite feature on Soci right now is the Genius AI, it is a real time savor and it helps come up with create captions and photo options for social media post throughout the 30 pages that we run. Review collected by and hosted on G2.com.

The site itself can become a bit glitchy also the gallery portion of Soci can sometimes populate our property images to the wrong property when we have directives in place to do so, that can be a bit frustrating. Review collected by and hosted on G2.com.

I use SOCi for social media management, review management and listings management, including their AI agents, which has helped a lean marketing team accomplish more through the use of AI and automation. SOCi supports the review management for our more than 560 locations. I appreciate the added value that SOCi brings to its clients by keeping them well-informed and up to date on current trends and industry changes. I participate in community groups and webinars that SOCi organizes, which help share information among peers within the business. Additionally, SOCi's support and development teams were extremely helpful during a major overhaul of the API integration project. Review collected by and hosted on G2.com.

The customer support model for troubleshooting seems to have changed within the last year. Service hasn't suffered; it is just different. I sometimes question if the support team has the same level of understanding of the platform that I have experienced in the past. Review collected by and hosted on G2.com.

ability to monitor reviews, listings, and customer feedback across multiple locations from a single dashboard Review collected by and hosted on G2.com.

The platform can sometimes feel a bit clunky to navigate, and certain tasks require more steps than expected. I would like to see a more streamlined user experience and greater flexibility in customizing reports and workflows. Review collected by and hosted on G2.com.

I really enjoy having the ability to schedule our social media posts in advance. It helps keep our content consistent, organized, and engaging, even on our busiest days. Planning ahead allows us to stay connected with our community, highlight important updates, and maintain a strong online presence without the last‑minute scramble. Review collected by and hosted on G2.com.

It doesn’t give me the option to save an idea or draft a thought unless I upload a photo or video. When I’m trying to brainstorm content or make sure, I’m not repeating topics too close together, I can’t lay everything out in the calendar view without attaching media. This makes it harder to plan ahead, organize ideas, and make edits or adjustments before finalizing posts. Review collected by and hosted on G2.com.

SOCi is straight forward and user friendly while also being extremely thorough in how data is presented. It integrates with several feddback platforms and provides live and accurate reporting. The system performs at a fast rate pulling data from time frames. Review collected by and hosted on G2.com.

Some of the AI can still be refined. For example in categorizing reviews based on key words. Sometimes the keywords are miscategorized depending on the context with which the wording is used. Review collected by and hosted on G2.com.

I like that SOCi puts everything kind of in one place for a lot of our franchisees in general. It provides a single source of truth for all of the information that's being put out about their specific location and our business, which means we don't have to update things in tons of different locations. We can basically just enter that information and manage it, and that applies to all of our online presences as well as our business's website. It also allows us to really manage our reputation for specific locations in one place. Review collected by and hosted on G2.com.

Over time, the support that SOCi has offered has certainly changed, and we've noticed a reduced accuracy in their support in general. As more and more things have been outsourced overseas, that's been a bit difficult to work through, and a bit of a challenge for us as a business in working with them. Review collected by and hosted on G2.com.

I use SOCi to automate responses to reviews and find its ease of use incredibly helpful. The responses generated are 99% of the time exactly what we would do, which saves a lot of time for my team, allowing us to focus on strategic activities instead. SOCi is very thorough, picking up on the smallest nuances of a review and acknowledging them, which enhances our workflow by making sure all important points are addressed. The human-like aspect of the responses and the quick performance and speed with which we receive notifications are standout features. Additionally, it helps us understand which channels guests use for reviews, guiding us on what cohort of guests we should encourage to leave more reviews. The initial setup was also very easy, and overall, I find using SOCi a truly valuable experience for my team's operations. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I've been using Soci for my business, and it's made managing social media so much easier.

One of my favorite features is how simple it is to create, schedule, and share posts across multiple platforms from one place. It helps me stay consistent with my social media presence without spending hours every day creating content. Review collected by and hosted on G2.com.

Like any scheduling platform, it's important to periodically check your scheduled posts to make sure everything publishes correctly. Review collected by and hosted on G2.com.