I like how SOCi is mostly easy to navigate. I feel that once you are familiar with the platform, you understand what everything means. I have Facebook connected to SOCi to schedule and boosts post which is easy to use. I found that using a small amount of money to boost allows the posts to gain lots of views and reaches. Review collected by and hosted on G2.com.

I don't like how if you need to go back to something, there is not a tab to switch but you have to go all the way back to the beginning to navigate. With that, it takes awhile to get where you need to be. Customer support is okay for the most part. The support staff is very friendly but they seemed to have trouble navigating the issue I was having and told me to reach out to Facebook. However, the problem was with SOCi and not Facebook. Review collected by and hosted on G2.com.

SOCi's core strength is its ability to streamline social media management across multiple platforms from a single dashboard. Being able to push posts to all of our locations' social channels at once saves significant time compared to managing each platform individually. There is a bit of a learning curve when first getting acquainted with the platform, but once the team became familiar with the workflows, it became a reliable part of our day-to-day operations. Review collected by and hosted on G2.com.

Our primary area of concern has been support responsiveness. When issues arise, turnaround time on support requests has consistently been slower than we would like, which can be disruptive when timely resolution matters most. Improving response times and overall support efficiency would meaningfully strengthen the experience for clients managing active, multi-location accounts. Review collected by and hosted on G2.com.

I like the IDEA of genius recommendations to post. But the photos often contradict or simply don't go with the wording. this needs to improve significantly. Also, I need Soci's Ai to GENERATE photos based on the photos our brand has uploaded. our brand has limited content and if soci took those base examples and generated a image based on the topic of the wording of the post, they would probably nail it every time, I would have very little to adjust and we could just review and go! any less, and I will always rate this company as a 7-8. I would not be able to move to a 9-10 score. Review collected by and hosted on G2.com.

I like the IDEA of genius recommendations to post is amazing. But the photos often contradict or simply don't go with the wording. this needs to improve significantly. Also, I need Soci's Ai to GENERATE photos based on the photos our brand has uploaded. our brand has limited content and if soci took those base examples and generated a image based on the topic of the wording of the post, they would probably nail it every time, I would have very little to adjust and we could just review and go! any less, and I will always rate this company as a 7-8. I would not be able to move to a 9-10 score. Review collected by and hosted on G2.com.

What I like most is being able to schedule my posts ahead of time and choose what time they'll be delivered on the platform of my choice. I can schedule my posts ahead for a month, so if I'm going on vacation, won't be available, or get really busy, I don't have to worry about whether or not my social media is posted. It keeps me engaged with my business. Scheduling ahead saves me time and helps me improve consistency across channels that I would not check separately. It also lets me distinguish what I want to post on one social media channel versus another, and make sure my posts are engaging depending on the audience. SOCi tells me when I get the most engagement, and when I look at that data I'm able to adjust the times I post for the rest of the month to give me the highest engagement. It also helps me get straight to replying to comments without having to scroll through social media to find responses. Setup was very easy since my organization set it up for me, so it was plug and play. I could just get in there and schedule posts. Right now it's a very valuable tool that I'm using on a regular basis, and I haven't found anything that I don't like about it. Review collected by and hosted on G2.com.

I don't have any improvements at the moment. Right now, it's a very valuable tool that I'm using on a regular basis. I haven't found anything that I don't like about it. Review collected by and hosted on G2.com.

Being able to manage 22 locations across a single account is very helpful for a growing brand like ours. SOCi pulls all of our engagement into one place which means a more time efficient process for my small team. The AI response plugin has saved us countless hours of review and sentiment response. Review collected by and hosted on G2.com.

My social media team's biggest complaint with SOCi is the emojis! We want to see more variety in the emojis. Review collected by and hosted on G2.com.

I appreciate the ability to bulk post across a multitude of properties. I remember a time when I would have to go into each individual location to post one item which was incredibly time consuming. It's great that SOCi is always refining and improving their process to create a more beneficial platform for their users. Review collected by and hosted on G2.com.

There are a multitude of functions I wish existed within the platform. For example, I’d like to be able to edit posts that are essentially the same but split across platforms all at once. I’d also like the option to send a polite rejection message to a team when their post is rejected, rather than personally having to reach out multiple times to get a property to adjust their post (some type of follow-up). Additionally, it would be helpful to bulk post to locations I have at my disposal, instead of needing to create an entirely new group to do so. For instance, when there’s a specific promotion happening at a majority of properties but not all, I currently have to post individually at the property level. Review collected by and hosted on G2.com.

I like SOCi's calendar feature because it's great for easily dragging and dropping my social media posts to different days and changing the times, which makes it really easy to use. The ability to upload to all social media platforms quickly and adjust calendars effortlessly saves a lot of time. The process that used to involve separate uploads for Facebook, Instagram, and TikTok is now streamlined into one place, making it take no time at all. The initial setup was also very easy. Review collected by and hosted on G2.com.

I would like more information on how to set up campaigns or ads. I've seen it advertised but I'm not quite sure how to do it. Maybe send emails with tips or have notifications within the website with really basic step-by-step instructions. Review collected by and hosted on G2.com.

I appreciate how SOCi helps me save time by allowing me to effectively schedule my social media posts across different platforms like Google My Business, Facebook, and Instagram. It's super simple and easy to use. I really like the calendar view feature that makes it easy for me to manipulate and move posts around or schedule them for the same day. This feature gives me a flexible view of my schedule and allows me to save things I like. Review collected by and hosted on G2.com.

I would say that it's just a little difficult to find certain things in my library. And I know that my franchise uploads some photos in there that I can use, but I would like to be able to separate that out with the photos that I've created myself. Review collected by and hosted on G2.com.

I like that SOCi puts everything in one place, making the process of posting on social media and responding to reviews simpler and ensuring I don't miss anything. I also appreciate the ability to schedule posts as far in advance as we need, which is super helpful because posting three times a week can be easily forgotten when you get busy. Being able to schedule a whole month in advance allows me to spend one day completing it all rather than doing it multiple times a week, making my workday flow smoothly and ensuring I don't forget to post to socials. Additionally, I like that it's a hub for all online presences. Review collected by and hosted on G2.com.

I wish there were more consistent notifications for reviews so we can reply in a timely manner. Review collected by and hosted on G2.com.

SOCi has completely streamlined the way we manage our communities' online presence. Having social media, reputation management, reviews, listings, and resident surveys all in one platform has been a huge time saver. The dashboard is intuitive, scheduling posts is simple, and responding to reviews across multiple locations is incredibly efficient. It's made it much easier to stay consistent with our brand while giving our onsite teams the tools they need to engage with residents. I highly recommend SOCi to any multifamily team looking to simplify their marketing and reputation management. Review collected by and hosted on G2.com.

I wish there was more support on the front end setup but overall, still a great platform. Review collected by and hosted on G2.com.