I use SOCi for all of my social media needs for the company where I'm an office manager. I love that we have all of our platforms linked. I use it to post and see our trends and analytics. It's super convenient that I no longer have to go to every platform, log in, and post our media. I like that I am able to view all the analytics for all my social media accounts in one place. I use the 'social' section of SOCi the most and I love that I can either post now or schedule out posts by several weeks. Review collected by and hosted on G2.com.

It is not very good at helping if something doesn't post right. Like it doesn't explain why a post failed, just that it did. Review collected by and hosted on G2.com.

I find SOCi makes it very easy to schedule posts across multiple platforms. I like how easy it is to set up a library and share all of the content across our different location pages, which is great for our multiple franchise locations. Our franchise locations utilize our library materials, so they don't have to create content on their own, and it allows for a streamlined brand aesthetic across our social media platforms. It's also very nice to be able to update the libraries as we go, and I can share it with specific locations at the time they need them. The initial setup of SOCi was very easy for our team. Review collected by and hosted on G2.com.

I want to be able to create my own groups. Right now, I have to go to the associate admin to group locations. If I want to post to specific locations, like those that are open versus those still in onboarding, I have to manually delete posts if they are in the wrong group. It would be better if I could create groups on my own. Review collected by and hosted on G2.com.

I like being able to see all our previous posts in one place, and having a separate Scheduler section where I can plan the next day, week, or month. SOCi also makes it very easy to clone a past post to re-create a similar one. Review collected by and hosted on G2.com.

To me, since I'm not very used to looking at social media stats, it can look confusing on first glance. However, it is worth it to have all the features visible. Review collected by and hosted on G2.com.

One of the most useful features is the ability to maintain brand consistency while still allowing individual locations to customize their posts. The interface is generally user-friendly, and once you get familiar with it, it streamlines a lot of the day-to-day marketing tasks. Review collected by and hosted on G2.com.

Learning how to use it was a little challenging at first, but once I got familiar with it, it was easy to use. Review collected by and hosted on G2.com.

One of my favorite features is being able to schedule content in advance. As a busy onsite team, it's a huge help to knock out our social media for the entire month in one sitting instead of scrambling to come up with posts every day. Review collected by and hosted on G2.com.

I don't really have any suggestions. There aren't any items I've had issues with, or concerns about. Review collected by and hosted on G2.com.

I like how easy it is to view scheduled posts, check how well specific posts perform, and navigate through all the features. It is easy to integrate several accounts, and manage the performance of their posts.

It is well worth the investment and the support team are always there when you need them. Review collected by and hosted on G2.com.

Sometimes it can be hard to understand the whys of how a post performed, but seeing what does and does not work over time is helpful. Review collected by and hosted on G2.com.

Having dual site now, Soci had made it so much easier to manage social postings but also manage other marketing such as SEO. Review collected by and hosted on G2.com.

Still similar issue but it occurs less often now! Review collected by and hosted on G2.com.

What I like most about SOCi is that it keeps everything organized in one place, which makes it much easier to manage reviews and social media without having to jump back and forth between different platforms. Review collected by and hosted on G2.com.

One area that could be improved is the notification experience. It would be helpful if notifications were more streamlined, with stronger filtering, prioritization, and overall organization, so that important tasks and updates are easier to notice, sort through, and manage. Review collected by and hosted on G2.com.

I like that SOCi is a one-stop shop. I only have to go to one place to make the adjustments for things like changing store hours or updating social media. It makes my life easier by not having to switch between 20 different platforms. I also like that I can have all of the social media in one spot. Review collected by and hosted on G2.com.

I think it's a little difficult to find things. So every time I do need to go update for a holiday or something like that, I have to remember, oh, yeah. Where do I go find that? So I feel like some of the things are hidden. It's a little hard to navigate. Review collected by and hosted on G2.com.

SoCi is invaluable to help with my social media content posting. It automatically posts on my behalf and also notifies me when I have a comment or attention is needed to respond to a post. I can also set which brands I use, so only what I'm familiar with is used on my behalf. Review collected by and hosted on G2.com.

It takes a bit to set up the content to be used, scheduled and posted. I also have had trouble using the ads component no matter how hard I've tried to get it started. I receive error notifications often on this. Review collected by and hosted on G2.com.