Before Sobot, our support was scattered—Instagram DMs, emails, WhatsApp messages. Now, everything is in one dashboard. Our small team can actually manage all the conversations without missing a single customer. Review collected by and hosted on G2.com.

It took us a little time to customize the chatbot’s tone to match our brand voice, but once it was set up, it worked smoothly. Review collected by and hosted on G2.com.

Sobot has been incredibly efficient—our team no longer has to jump between apps to respond to players on Discord, Twitter, or Instagram. The smart routing and real-time notifications ensure no player message slips through the cracks. This kind of streamlined communication is a huge asset for a game studio like ours that thrives on community engagement. Review collected by and hosted on G2.com.

the initial customization options felt a bit limited. Review collected by and hosted on G2.com.

They manage a huge volume of player questions with surprising accuracy, even on launch days when traffic spikes. The automation saves our team hours every week, and we didn’t need a technical overhaul to get started. It just worked. Review collected by and hosted on G2.com.

I have not expericence dislike so far i have been using sobot Review collected by and hosted on G2.com.

The live chat system is responsive and staff-friendly, which helped reduce customer wait time significantly. Review collected by and hosted on G2.com.

Some features could be more tailored for food service workflows, like dynamic menu sync. Review collected by and hosted on G2.com.

Multi-channel visibility and ticket assignment tools have made project communication seamless. Review collected by and hosted on G2.com.

We’d love more flexibility with reporting filters for project-based tracking. Review collected by and hosted on G2.com.

Using sobot, We no longer worry about missing messages from loyal customers or new visitors, especially during busy periods like product launches or restocks. Review collected by and hosted on G2.com.

It’s a small design-focused wish rather than a functionality flaw, and it doesn’t affect performance. Review collected by and hosted on G2.com.

We made intelligent outbound calls to all registered participants 3 days before our event, aiming at reminding them of attending the event with AI calling. This has increased the participation rate of the event by at least 30%, which was impressive for the event organizers. Another thing that impressed me was that besides the AI outbound voicebot, Sobot also provided us with operational services, helping us make outbound strategies and outbound calling scripts, significantly saving our time and energy. Review collected by and hosted on G2.com.

there is nothing i disliked.i think everything is great for me! Review collected by and hosted on G2.com.

I think Sobot's service is really great!The service team are always there to help you solve every problem you meet. Review collected by and hosted on G2.com.

i like it,i can't find any question,everything is great for me. Review collected by and hosted on G2.com.

Sobot has been able to help us manage both chatbot functionality and direct messaging across multiple areas has been a great changer in managing timely and clear communications with clients. One notable aspect is that the Sobot solutions offers good security and stability. As a Financial Company, we had some concerns before making our selection. but after evaluation, Sobot performed well in this regard Review collected by and hosted on G2.com.

There is nothing I can really say I dislike about Sobot Review collected by and hosted on G2.com.

I make use of sobot ominichannel suite on a free trial mainly for allocation of different task to my team and it turned out well. Starting from the integration phase, it was easy as it is able to integrate with other channel from a single platform. Review collected by and hosted on G2.com.

Nothing to dislike about sobot omni channel suite so far. It easy to implement what i needed it for and all good. Review collected by and hosted on G2.com.