Sobot made it incredibly easy for us to integrate WhatsApp Business API into out newly developed Platform at Zuto. Their onboarding team was helpful, and the documentation was clear. Within a short time, we were live and able to engage our customers in real-time from sending financing updates to automating follow up messages. The responsiveness of the Sobot platform and how it handles large scale messaging without lag has impressed us Review collected by and hosted on G2.com.

We would have said the CRM integration option without depending on external webhooks. but getting to know about it it was great to use Review collected by and hosted on G2.com.

A French user was frustrated about their streak reset, and Sobot not only apologized in perfect French but detected their regional dialect and made a joke about Parisian weather. The user later tweeted about the 'amazing French support agent.' This happens daily across multiple languages Review collected by and hosted on G2.com.

Some cultural nuances still need manual input - we had to teach it that Japanese users prefer more formal apologies Review collected by and hosted on G2.com.

The AI Chatbot helps us handle recurring user questions without manual effort. Once we trained it with the right intent flows and FAQs, it started responding accurately to a good portion of incoming message. The customization option let us control the tone and direction of te conversion, which is important since we work wit clients across different industries. It's now part of our onboarding and support system Review collected by and hosted on G2.com.

Initial setup required more time than what we expected, especially getting the conversation paths structured. But once we completed that, it start working as planned Review collected by and hosted on G2.com.

What I like best about Sobot is how smart and easy their AI chatbots are. They quickly answer patient questions, help with bookings, and save our team a lot of time. The setup was simple, and their support team was always ready to help when we needed custom changes. Review collected by and hosted on G2.com.

Sometimes the chatbot needs a bit of tweaking to fully understand complex questions, especially in healthcare. Also, connecting it with our internal patient system took a little extra time. But overall, nothing major to complain about. Review collected by and hosted on G2.com.

As CEO of console connect, Sobot's Live Chat has become an essential part of our customer engagement strategy at console connect. The system is responsive, well designed, and easy for our support team to use. We particularly appreciate the ability to track conversation history and route chats to the right team quickly. it helps us maintain consistent service across global time zones. Review collected by and hosted on G2.com.

So far with sobot omnichannel suit, we had no issue and all their support was so much helpful beyond what we expected. Review collected by and hosted on G2.com.

What we appreciate most is how Sobot brings all our communication channels—voice, chat, social, and email—into a single, unified platform. It’s incredibly efficient for a fast-moving, creator-first company like TRIBE. The Voice & Call Center Support, in particular, stands out with its smart routing, reliable global call quality, and deep CRM integration. Everything feels cohesive, intuitive, and built for scale. Review collected by and hosted on G2.com.

The only real drawback we’ve experienced is that some of the more advanced features—like custom call flows or deeper automation layers—require a bit of technical setup. I Review collected by and hosted on G2.com.

The Live Chat & Helpdesk feature, in particular, is incredibly well-designed—our agents can reply quickly, assign chats, or escalate tickets without switching tools. It’s fast, reliable, and designed for real-world support scenarios, which has made a noticeable difference in how we connect with our community. Review collected by and hosted on G2.com.

it would be the limited number of pre-built workflows tailored specifically to retail and e-commerce use cases. Review collected by and hosted on G2.com.

The chatbot is impressive in handling technical questions before routing them to engineers. We also appreciate the clean integration with our existing DevOPs tools. It helps us maintain a professional customer support experience. Review collected by and hosted on G2.com.

We noticed the voice call logs could display more detailed metrics. Sometimes we need deeper insights for troubleshooting complex cloud issues. It's not a major blocker but would enhance our visibility. Review collected by and hosted on G2.com.

For a fast-paced wholesale business like ours, it’s incredibly helpful to have everything in one place, so our team can respond quickly and consistently no matter where the inquiry comes from voice, chat, email, and social media platform. Review collected by and hosted on G2.com.

One area where Sobot could improve is the initial learning curve while the platform is feature rich, it can feel a bit overwhelming at first, especially for team members who aren't as tech-savvy. It would be helpful to have more onboarding tutorials or in-app guidance for specific use cases. Review collected by and hosted on G2.com.

What I like best about Sobot Omnichannel Suite is its seamless integration across multiple communication channels especially how the AI Voicebots, live chat, and social media messaging all work together in one unified platform. It’s incredibly efficient to manage customer interactions from WhatsApp, email, website chat, and even phone calls all in one place Review collected by and hosted on G2.com.

One thing I dislike about Sobot Omnichannel Suite is that the initial setup can feel a bit overwhelming, especially when configuring multiple channels and customizing the AI Voicebot's conversation flows. Review collected by and hosted on G2.com.