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UB

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

11/23/2022

"Easy to use interface, ability to add multiple accounts across different platforms."

4/5

What do you like best about SnapStream?

The platform is very user friendly. It's quick and easy to make clips and post them. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Sometimes the in and out points are not very precise and it's difficult when clips go over the break in streams. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi there,

Thank you so much for your review and honest feedback! We'd love to talk with you more about setting the clip in/out points and the accuracy as we've made some improvements to this recently. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it.

We really appreciate you being a part of the SnapStream family.

Emily Rutledge

Head of Customer Success

emily@snapstream.com

ST

Sam T.

Associate Director of Communications and

Mid-Market (51-1000 emp.)

11/22/2022

"Great tool for digital content creators"

4.5/5

What do you like best about SnapStream?

SnapStream is a great tool for clipping and creating digital content for web and social. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I wish the interface was a bit more user friendly for clipping! Review collected by and hosted on G2.com.

UE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

11/22/2022

"Snapstream at it's core does it's job well, however there are many bugs"

3.5/5

What do you like best about SnapStream?

It allows me to clip and post things for social media live. It does it's job well for the most part and is pretty reliable. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Sometimes when I try to post a clip using Snapstream & setting In and Out points, it doesn't clip exactly what I wanted and told it too. Review collected by and hosted on G2.com.

SW

Scott W.

Director of Research

Mid-Market (51-1000 emp.)

11/16/2021

"Snapstream user at the MRC"

5/5

What do you like best about SnapStream?

The ability to make clips and how social media-friendly Snapstream is. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Perhaps some way to capture close captioning for more shows or shows that that may be imported from streaming services, if possible? Review collected by and hosted on G2.com.

Response from Sarah Eck of SnapStream

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Thanks for the feedback, Scott! We just launched a limited beta for existing customers like you specifically focused on streaming sources. If you haven't applied for your spot in the beta yet, you can do so here: https://www.snapstream.com/streaming-channels-beta/

UO

Verified User in Online Media

Small-Business (50 or fewer emp.)

12/1/2022

"I use it occasionally for work"

3/5

What do you like best about SnapStream?

I like that it's pretty easy to use and doesn't usually have glitches. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I don't like the user interface -- it looks old. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi there,

Thank you so much for your review and honest feedback. We'd love to talk with you more about the user interface and how we can improve this. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it.

We really appreciate you being a part of the SnapStream family.

Emily Rutledge

Head of Customer Success

emily@snapstream.com

CC

Collins C.

Broadcast Engineer

Mid-Market (51-1000 emp.)

5/24/2022

"Perfect for TV Stations"

5/5

What do you like best about SnapStream?

We had a specific need for a system that could give us closed caption support, and Snapstrem was able to deliver on a predictable budget with predictable results. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

We did have to offer some training to users on the basics of operation, some extra documentation or the ability to disable/slim down the UI would be nice for novice users. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Small-Business (50 or fewer emp.)

5/31/2022

"Happy with Snapstream"

5/5

What do you like best about SnapStream?

Product works very well. Support is excellent and they continually develop the product based on user feedback and industry trends. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

It's getting a little pricey. The cost has increased substantially over time. The offerings have also increased and support is an expense for them... Review collected by and hosted on G2.com.

EB

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

6/6/2022

"Snapstream"

3/5

What do you like best about SnapStream?

Transcriptions make the system very valuable. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

There are a few flaws. You can't enable transcriptions when setting up a recording from the guide. You aren't warned if you try to set up a recording beyond the limit in your system -- leading you incorrectly to believe all recordings would take place. Review collected by and hosted on G2.com.

UI

Verified User in International Affairs

Mid-Market (51-1000 emp.)

11/18/2021

"very fast way to clip videos!"

5/5

What do you like best about SnapStream?

I like how convenient and user-friendly the platform is, especially if you have multiple tasks. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I dislike the playback feature, it is a bit funky! Review collected by and hosted on G2.com.

Recommendations to others considering SnapStream:

Definitely recommend! So easy to use Review collected by and hosted on G2.com.

What problems is SnapStream solving and how is that benefiting you?

I am solving the issues of clipping videos easily and fast while I navigate through other tasks. I have realized that it is easy to upload the clips to social media. Review collected by and hosted on G2.com.

UM

Verified User in Media Production

Small-Business (50 or fewer emp.)

11/23/2021

"Changed our workflow forever"

5/5

What do you like best about SnapStream?

Number one, we’re saving ourselves a couple of hours of work AFTER the show airs. By the time the show ends, we’ve basically already created and pushed out all the content we needed from that episode.

And number two, because of the caliber of guests on the show, The MMA Hour can be a major source of news, information, interesting stories and of course, we want to get all of that out on our social platforms before anyone else Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Sometimes when you start clipping, the clip doesn't appear in the same browser window. I have to open a new window to see that clip and download it. Review collected by and hosted on G2.com.

What problems is SnapStream solving and how is that benefiting you?

Before SnapStream, our social team would be watching, probably making notes and marking timestamps of social-worthy clips and quotes to pull from a live podcast. When the show ends, we would wait for the footage, download it, and then start clipping in premiere, making relevant graphics and THEN finally start pushing content out to social. So even after a 4 hour show, where we couldn’t do much but listen there was still several hours of work left to do. Review collected by and hosted on G2.com.