JD
Joshua D.
Small-Business (50 or fewer emp.)
"Snapstream is great for research!"
4.5/5
What do you like best about SnapStream?

Television is one of the most difficult things to study because it is hard to track down reliable transcripts without sifting through hours of footage. SnapStream solves that problem and helps researchers find answers to questions they didn't know they could ask. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

As with any system for storing and clipping television content, it takes up a lot of space and requires lots of storage. If it were possible to compress the files more effective it would be easy to use. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hi Joshua,

Thank you so much for your review and honest feedback! We'd love to talk with you more about the storage/files and how we can improve this experience for you. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it.

We really appreciate you being a part of the SnapStream family.

Emily Rutledge

Head of Customer Success

emily@snapstream.com

NM
Nicole M.
Mid-Market (51-1000 emp.)
"Content Analytic Dream"
5/5
What do you like best about SnapStream?

SnapStream makes collecting data (shows, movies, etc) a breeze. It all happens with a few mouse clicks. Customer support is excellent. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

The cost--this is not a service that many small schools or departments can afford. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hi Nicole,

Thank you so much for your review and feedback! We really appreciate you being a part of the SnapStream family.

Emily Rutledge

Head of Customer Success

emily@snapstream.com

Verified User in Broadcast Media
UB
Verified User in Broadcast Media
Mid-Market (51-1000 emp.)
"Great tool for social sharing"
3.5/5
What do you like best about SnapStream?

I like how simple and easy to navigate the platform is. The tools are self-explanitory. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Sometimes it can be pretty buggy. Sometimes it says posts fail to post when they actually do, so be sure to double check things. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hello,

Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is simple and easy to use! We'd love to hear more about your posts appearing to fail. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

NB
Nate B.
IT Systems Architect
Small-Business (50 or fewer emp.)
"SnapStream Pricing is Too High"
0.5/5
What do you like best about SnapStream?

Stability. Support. Ease of use. Overall, SnapStream has been an excellent tool for our college courses and lectures. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

The new pricing model is very expensive, so we could not continue with their product. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hello Nate,

Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear SnapStream has been easy for you to use and such an excellent tool for your college courses and lectures. I understand that our new Cloud product is a larger investment than our legacy product, and I was also very disappointed when we could not continue our partnership. If we have any changes in our pricing, or you have any changes on your end, let's definitely connect again. I'm always available if you need anything - please don't hesitate to reach out to me at emily@snapstream.com.

Hope you have a great day!

Emily

Brendan Q.
BQ
Brendan Q.
Research Associate
Small-Business (50 or fewer emp.)
"Essential for news or live stream clips"
4.5/5
What do you like best about SnapStream?

The ability to clip and generate a transcript in real time Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Transcripts could be formatted a little clearer Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hi Brendan,

Thank you so much for your review and honest feedback! We'd love to hear more about the transcripts and how we can improve them. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it.

We really appreciate you being a part of the SnapStream family.

Emily Rutledge

Head of Customer Success

emily@snapstream.com

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"It was easy to use and I was able to find what I was looking for"
4.5/5
What do you like best about SnapStream?

It worked seamlessly with my school's broadcast organization. I was able to learn more skills and it provided the service I was looking for in order to work on the program. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I haven't encountered any issues yet. It has worked well for my broadcast needs. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

Hello,

Thank you so much for your review and feedback - we really value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your school's broadcast organization. If you there are features you wish you could see in SnapStream but don't currently, please reach out to our CSM team at customersuccess@snapstream.com so we can chat further with you and get those to our Product team. I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

CO
Cordelia O.
Mid-Market (51-1000 emp.)
"Airchecks pulled using SnapStream"
4.5/5
What do you like best about SnapStream?

I like the transcript keywords, screenshot options, and hi-resolution output. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I wish the content were stored for a longer period. Review collected by and hosted on G2.com.

Curtis H.
CH
Curtis H.
Managing Editor
Small-Business (50 or fewer emp.)
"Snapstream review from Curtis Houck of NewsBusters"
5/5
What do you like best about SnapStream?

Snapstream is truly unique in its functionality and accessibility. While competitors lack the ability to clip and tweet video (live and taped), I have it at my fingertips and the ability to post them in seconds as well as be cited by websites across the spectrum. It's central to my job. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Many of the updates take some getting used to. And oftentimes, updates cause problems internally and take longer than predicted. Review collected by and hosted on G2.com.

Miguel L.
ML
Miguel L.
s
Small-Business (50 or fewer emp.)
"Migration to Cloud"
5/5
What do you like best about SnapStream?

The support was very organized, making the transition easy. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Only having one cable provider on the cloud Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Great service, some iffy transcripts"
4/5
What do you like best about SnapStream?

Easy to understand search tools, great monitoring set-up, and highly adjustable clipping tools. Overall, a very great, accessible product! Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

The transcripts can be iffy to atrocious at times-- and day-to-day, even hour-to-hour quality varies greatly, even for the same show. I frequently encounter transcripts with significant spelling errors, missing words/sentences, run-on paragraphs, and a complete lack of differentiation between speakers. Worse, there's been times when spaces or words are replaced with "&." This significantly interrupts my workflow and causes massive headaches for me and my colleagues. I'm not sure what AI or other technology snap is using to create transcripts, but it lacks accuracy and consistency-- especially for fast speakers, ramblers, mumblers, and people with accents. Review collected by and hosted on G2.com.