--- title: Snapforce CRM Reviews meta_title: 'Snapforce CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Snapforce CRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-07-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Snapforce CRM Reviews **Vendor:** Snapforce.com **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Snapforce CRM Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers. ## Snapforce CRM Reviews ### 1. 1 solution for all bussiness problems **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu d. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Snapforce CRM?** There are so many things which i like about snapforce but the best about snapforce is snapforce mail and snapforce customer support . All the features are in one platform which give user the stability and more satisfaction. **What do you dislike about Snapforce CRM?** As such there is no dislike about snapforce CRM but the support of customer service can be improved some times they miss the tickets or some times they just delay the calls. **What problems is Snapforce CRM solving and how is that benefiting you?** As snapforce is a bussiness graded software solution which is help lots of bussiness run with such a seemless experince . As i am a user of this Snapforce and it's helping in every aspect. ### 2. SnapForce is cloud based solution for managing clients and employees and for marketing automation. **Rating:** 5.0/5.0 stars **Reviewed by:** Drake J. | Relief Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Snapforce CRM?** Snapforce is a very phenomenal platform for efficient management of your business. It is a highly customizable app and can be adjusted with any industry or enterprise needs. It provides many features such as sales automation tools, marketing automation, field service, social CRM,web self-service and channel management. Contact management is very efficient. it helps to keep track of daily contacts the helps to upgrade information constantly through communication. It also keeps a record of the previous interactions so as to help giving an over view of the history and to help in generating desired results. SnapForce Mail box is amazing. It not only helps to sync emails with your clients automatically but it also helps to sort out the mails. If you are receiving mass mails, it helps you prioritize the important aspects which is very helpful. SnapForce is the only system which provides an enterprise cloud phone system that is built in the software and allows unlimited calling, transferring of calls, forwarding, voicemail to email and dial in conference bridges. The software is very easy to use. You can have custom notification which provide timely updates that match your requirement. The system is very straight forward and does not have many complicated sections. It is self-explanatory. It is very affordable as well. **What do you dislike about Snapforce CRM?** Customer support should be improved. Calling gets delayed sometimes on different workstations. The system can sometime have glitches. **What problems is Snapforce CRM solving and how is that benefiting you?** SnapForce provides a very efficient platform for CRM, marketing automation as well as a call center. It is suitable to use for all size companies. ### 3. I have a great experience with Snapforce CRM, and it gives a good amount of customization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Snapforce CRM?** SnapForce has an ideal customization availability for my organization needs. As a non profit, we keep track of daily contacts and constantly update that information through communication. SnapForce is a great and handy tool to track the conversation. If you are receiving a bunch of Email on daily basis from different people, Snapforce could help you sort out all the information neatly. **What do you dislike about Snapforce CRM?** Snapforce does not have a field that allows users to put in multiple values. It would not become an issue unless you have a customer who belongs to multiple 'types', and you want to tag him/her in for filter purpose. **What problems is Snapforce CRM solving and how is that benefiting you?** We tried Snapforce to keep track of volunteers. - [View Snapforce CRM pricing details and edition comparison](https://www.g2.com/products/snapforce-crm/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+09%3A02%3A53+-0500&secure%5Bsession_id%5D=03bb1896-f5e4-482f-a1c0-2a213023b3ba&secure%5Btoken%5D=22c4d3bbd2106f6650e894d32ab82d454bf05b3f1a2c7c00a6b7f344b993e655&format=llm_user) ## Snapforce CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design - Forms Creation & Design **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms - Customizable Forms - Real-Time Notifications - Alerts/Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Branding - SSL Security - API - Document Management - Document Storage - Collaboration Tools - Data Capture and Transfer - Autofill - Multi-Channel Distribution - Convert to PDF - Customizable Templates - Media Library - Generative AI - Full Text Search - Surveys & Feedback - Data Import/Export - Forms Management - Electronic Signature - Third-Party Integrations - Reporting/Analytics - Workflow Management - Template Management - Mobile Access **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Generative AI** - AI Text Summarization **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Snapforce CRM Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - 4.0/5.0 (364 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,297 reviews)