SnapEngage Reviews & Product Details

SnapEngage Overview

What is SnapEngage?

SnapEngage is the premier omnichannel customer engagement platform. Since 2008, we've partnered with businesses to transform customer engagement throughout the customer lifecycle, positively impact KPIs, and drive measurable business outcomes. Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage. Our fully-featured, secure solution for sales and support teams offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, and includes advanced analytics to prove ROI. Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more. We're ready to partner with you to transform your customer engagement. Contact our Solution Specialists today to schedule a live, fully-customized product demo tailored to your business goals and service requirements.

SnapEngage Details
Website
Languages Supported
Arabic, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish, Chinese (Simplified)
Product Description

Without installing any software, your Sales and Support teams can chat with your website visitors while they browse and offer assistance in realtime. Even includes industry 1st "Call Me" feature to incorporate voice and text communication in one bundle.

How do you position yourself against your competitors?

SnapEngage is the premier omnichannel messaging platform. We proudly offer:

- HIPAA-compliant messaging technology
- Chatbots
- PCI-compliant messaging technology; secure data transfer
- SMS-to-Chat
- Facebook Messenger integration
- Tweet-to-Chat
- WeChat integration
- Call Me (click to call)
- Proactive chat
- Native, advanced integrations with CRMs and help desks
- Mobile-optimized chat
- Single Sign On (SSO) capabilities
- Audit Logs
- Multiple admins and advanced permissions
- Access rules
- Robust Design Studio with full customization options
- Full-scale implementation services
- Onboarding Assistance Programs and agent training
- Custom Service Agreements
- Highly scalable solution with included SLA
- Success reviews
- ...and more!

SnapEngage serves clients in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.


Seller Details
Seller
SnapEngage
Company Website
Year Founded
2008
HQ Location
Boulder, CO
Twitter
@snapengage
2,902 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®

Overview Provided by:
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SnapEngage Reviews

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AB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings. Review collected by and hosted on G2.com.

What do you dislike?

Not really a dislike, just a feature I wish existed. I would love to use the same system for surveying anytime, not just after a chat. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to find out if we were previously missing out on website visitors who were interested in our product but never called by intercepting their site visit with an offer to chat. Review collected by and hosted on G2.com.

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Data Scientist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment. Review collected by and hosted on G2.com.

What do you dislike?

Some of our platforms haven't been integrated and other departments don't have snapengage Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Engage your customers with highly intelligent live chat support that has perfect interface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cheap live chat with customers, good timely analytics and support in converting leads to clients. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

how easy the dashboard page is to use and maneuver around in. Review collected by and hosted on G2.com.

What do you dislike?

Its hard to use attachments in the chat messages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support on our website and chapter membership platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SnapEngage is a very easy interface. With the added features of being able to customize to your companies needs and system. SnapEngage does a great job with asking questions and help meet the needs of your company and help you get the most out of their service. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of pluses and they continue to make improvements. There are some nuances that SnapEngage continues to work to improve. The dislike that I have is that it is difficult to easily identify the number of chats per hour that have come in and the number of agents available. They have a new insight, but it can be difficult to navigate or understand completely in a way that matches (number of chats per hour and an average per agent). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are meeting the need of helping our customers (other businesses) be able to chat with our company without picking up the phone. This allows for them to be able to provide better service to our mutual customers. Review collected by and hosted on G2.com.

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Client Services Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I have been working closely with Snap Engage since October 2017. I am the Client Services Director at ESPYR. SnapEngage has been outstanding in their responsiveness to our needs and requests. They are flexible and supportive. They have always provided me responses, even at ungodly hours, because we have 24/7 operations. Review collected by and hosted on G2.com.

What do you dislike?

We would like more integration capability with other software. They have options and will work with you to make it happen, but that was the only challenge we found initially. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get a recording of the implementation webinar. It will help you to retrain staff and educate new hires Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a 24/7 HIPAA compliant chat that was also friendly for the agents operating it. SnapEngage offered that and more! It is intuitive, efficient, with metrics that help us to handle our operation in a better way. Also, the implementation was pretty straightforward and we enjoy having the option to use the design suite to change the look and feel as needed, depending on the needs of our clients. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

As a business owner I love that I can setup proactive responses based on rules I set up so I can deliver a more personal message to our website visitors. I also really enjoy the fact that I can see the chat ratings for each of my agents to see where we have room to improve and to see where we excel. Review collected by and hosted on G2.com.

What do you dislike?

SnapEngage has been my favorite LiveChat software that I've used. That being said, I don't like that I have to use a developer to make my chat not appear on pages I use for Google Adwords, FB Ads, and Bing Ads. When it comes to landing pages we want a 1-to-1 attention ratio, however the chat distracts visitors from completing the task we want because they can get the info they want via chat. It would be nice to have rule based setup that I can use to prevent the chat from showing on specific pages. (I'm talking about the red live chat button, i already have the proactive rules setup to prevent them from automatically popping up but the visitors can still click the button to chat) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using SnapEngage to connect with more customers. Dealing with an older/disabled demographic, having the livechat give our visitors a chance to get the information they need without picking up the phone or going back and forth via email. In fact, we have gotten quite a few sales for high ticket medical devices using SnapEngage only. Review collected by and hosted on G2.com.

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Sales and Operations Manager, Growth Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

SnapEngage is a great solution for companies who are trying to create 24/7 Сustomer Support Team and would like to easily convert conversation with their potential customers into leads and to provide them with personalized support. It's easy to install the chat and customize it in accordance with your need. You can easily get a real-time support from their team in case something went wrong. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see more integrations with social media messengers and additional integrations with marketing tools Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great tool for you if you are going to use chat logs to create leads and etc. in your CRM system and if you are going to use chat tool to store numerous conversations with your customers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At the beginning we were looking for a chat-solution which will give us an opportunity to get more leads from our visitors but at the same time it should be easy to use and it should be easily integrated in our business procedures. SnapEngage meets all these criteria. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

It's easy to use as an agent and easy to manage as an administrator! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I actively dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

From my perspective, the value of their offerings is two fold: it represents an investment in the physical product, and the team behind it.

- Their product fit our needs when we first signed on a few years ago, and they've made numerous innovative updates since then. I've been pleasantly surprised (on several occasions) with some of the ways I'm able to tailor this product to suit our needs.

- I genuinely look forward to my interactions with the SnapEngage team! At the end of the day, they've always delivered when called upon, and I trust them to continue to support (and improve) their product in ways that will help my team go above and beyond for our clients! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our chat agents help clients who have varying levels of technical questions about our product. SnapEngage offers a visible, easy to use and efficient means of supporting our customers. This has lead to happier customers and better use of our product overall! Review collected by and hosted on G2.com.

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Marketing Operations Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The Salesforce.com integration has been a game-changer for our organization. Being able to count on the chat leads automatically being entered into our CRM and all of the pertinent info about the lead mapping over correctly is a huge convenience. Review collected by and hosted on G2.com.

What do you dislike?

I do wish the chat notifications were more disruptive and lasted longer. Sometimes, if my agents aren't staring at their screen all of the time, it can be easy to miss a chat. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start with the free trial, but expect not to be disappointed. Be prepared to go straight from the trial into using it full-time. I would also recommend providing your own chat buttons because theirs are only okay. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use SnapEngage to take Sales and Support chats. Being able to chat with leads who have quick questions about our solutions has opened up a new communication channel for sales, and some of our best leads come from chat. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SnapEngage has been a great addition to our websites - patients have given us great feedback on being able to schedule and cancel appointments online, verify insurance, etc. we were thrilled to find a chat feature that was HIPAA compliant. It has also been fantastic for physician's referral coordinators who are looking for the most convenient clinic for a patient or who have questions about how which services are offered at which clinics. Review collected by and hosted on G2.com.

What do you dislike?

That only one person can be account admin - would love for multiple people to have access to chat logs, reporting, etc. Also, sometimes desktop notifications or sounds don't work properly when other windows are open or SnapEngage is minimized. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend - the feature is easy to set up and use and has made a huge impact on how we communicate with customers! Feedback from patients, staff, and physicians has been fantastic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We don't have the ability to offer our patients the option to schedule appointments online - they can fill out a form but we still have to contact them via phone or email to confirm time and date because our EMR system doesn't interface with our website. Being able to chat with a live person (not fill out the form and wait minutes or hours for a reply) has really made a difference in the number of appointments we're converting through the website. It has also been helpful for potential patients with questions about their insurance benefits. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SnapEngage is a really easy to use solution that we utilize for converting visitors to our website into leads. Configuring the chat to our brand and needs was super simple. We also use proactive chat on key pages which has lead to more engagement with visitors to our site. Overall we are very happy with SnapEngage. Review collected by and hosted on G2.com.

What do you dislike?

Tracking referral data. We are not able to easily keep record of which referring site brought a visitor to our site. Usually, we capture UTM data when someone fills out a form on our site, but we are not able to capture this data when someone initiates a chat on our site. Tracking the source of our leads is a big deal for us and something we can hopefully figure out with SnapEngage. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to do a trial run with SnapEngage before purchasing and get as many people in your organization involved as possible so that you can hopefully see the whole picture of everything you will need with the chat client. You don't want to sign up and then realize later that some features may not exist or work as you assumed. Overall we are happy with SnapEngage but are missing a few things that would make this partnership perfect. We highly recommend SnapEngage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Converting more traffic to our website into leads to hand over to our sales team. SnapEngage is helping our business grow! Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I thought the plug and play aspect was seriously too good to be true. But it was easy to setup and implement. We were up and running in less than a day. The trial period was just enough to get in to the swing and our clients jumped at the chance to chat. The ROI was immediate! Review collected by and hosted on G2.com.

What do you dislike?

Since we use Live Chat as our primary support channel, it would be great to have an agent QA piece built in to the app. The survey scores are relative and our team would like to see an internal feedback and scoring system added eventually. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would add that we have an in-house web developer, so we were able to add the necessary code to our site immediately. If you outsource your web development, it may affect how quickly you're up and running. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For many years we used inbound phone as our primary support channel. As our business grew, we were unable to scale the phones. Once we added Live Chat to the mix, our inbound phone support usage dropped to 30% in the first 6 months! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Ease of use for all parties- our IT guys, our actual customer service reps, and our management who view the analytics and service reviews. PLUS OUR CUSTOMERS LOVE IT! Review collected by and hosted on G2.com.

What do you dislike?

Had a few snafus with HIPAA application in set up process as well as with integration with our Facebook page, but we worked through them. Every once in a while there are tech issues that catch us by surprise, but we are typically successful in quickly troubleshooting them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DO IT! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing our clients to reach out customer service department during working hours in chat form via our websites has been a tremendous advantage over the last year Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The system has an intuitive back-end packed with features that are well built, customizable and reliable. Review collected by and hosted on G2.com.

What do you dislike?

As new features are rolled out, SnapEngage sometimes requires that you contact a rep to switch over to the newer version even if there is no cost involved. This is fine, I would just prefer if there was a digital means by which to change to a new feature such as the newer interactive message form designer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use SnapEngage in our recruiting web site and landing pages to give possible candidates a more direct connection to a recruiter. this has lead to more hiring opportunities in an industry where timing is critical. Review collected by and hosted on G2.com.

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AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

In a sales world where people prefer to communicate via text and email, SnapEngage makes it very easy for clients to reach out to us and do business Review collected by and hosted on G2.com.

What do you dislike?

I cant say there are any features we dislike. I look forward to seeing what other technology they continue to add to this platform Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended as a sales tool as well as a customer service tool. It makes knowing your customers easier and better to help the experience. It is also great in that it remembers return customers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have seen that people like to engage with us during the work day or a quick lunch break. It makes it easy for them to ask questions. It also helps them speed up the sales process by jumping on when they have a few minutes rather than waiting until they can get time to get on a phone call Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! Review collected by and hosted on G2.com.

What do you dislike?

There is nothing we really dislike. Our chat is the envy of our entire service center! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really learn the product...there is so much it can do! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can help our clients with more speed and efficiency than the phone. One chat agent can handle 3 customers at a time. It equips us with the ability to assist with technical issues with ease! Review collected by and hosted on G2.com.

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Ops manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We love that we can intake inbound leads and direct those leads directly to the sales team. Unlike most companies, this is our Number 1 use of Snap Engage. We paid for the extra setup and that was a good choice. Review collected by and hosted on G2.com.

What do you dislike?

I think it is odd that we paid for the extra setup because it is so useful, seems like it should come out of the box when it only took a couple of hours. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. The team over there works hard to earn and sustain the business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker engagement with leads and customer service. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how customisable the platform is, and how easy it is to create a look specific to my company Review collected by and hosted on G2.com.

What do you dislike?

I dislike how hands off the team is in initial setup, I'd love to have a more detailed walk-through upon signing of all of the available features and configuration. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely take the time to walk through all of the features it has, I'm sure there are aspects of it that we are not aware of that would definitely make it a more effective tool for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We installed it to grant our customers a way to get in touch with us immediately via the browser, and we find that even as customers lean towards texting, some still want live access to a conversation, and this tool provides that service to our customers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that the sales reached out to me, and told me more about the integration between snapengage and Dynamics CRM. If it wasn't for that, I wouldn't have switched. I have contacted them multiple times for different issues, and they are always helpful. Review collected by and hosted on G2.com.

What do you dislike?

The new hub hasn't gone live yet, but I know how it goes. So I won't hold it against them! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it!!! but be patient with setup. There are so many settings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multiple chat widgets, lead captures, integration with Dynamics CRM, and online support for our customers. Review collected by and hosted on G2.com.

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QA Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Great tool to use to chat with customers Review collected by and hosted on G2.com.

What do you dislike?

all the hidden hot keys are constantly being displayed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A lot of customers forget about our chat window which hurts us in the end. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Besides offering a great product at competitive rates, SnapEngage has an awesome team who provides exceptional customer service. We are very happy to have them as our vendor partner for our chat implementations across various business units of our company. Review collected by and hosted on G2.com.

What do you dislike?

There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been successful in engaging with our potential candidates and providers, established an enhanced customer experience, boosted our conversions, and increased efficiency for our teams. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The time to install and bring to market was out of this world. Simply plug and play instructions and we were chatting with our customers. Review collected by and hosted on G2.com.

What do you dislike?

The reports were a little short coming in the beginning. However over the past year, SnapEngage has stepped up their game in this area. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stop looking and implement today. There is no better bang for your buck in the industry. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not all customer's are the same. Not everyone wants to talk to you on the phone. Not everyone has time to talk on the phone. The Chat platform is where many customers are going to get answers. We found this out quickly as it exploded and almost 50% of our traffic now uses chat. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Robust and easy to use. It takes less than 30 min to get an new agent online and answering chats. Review collected by and hosted on G2.com.

What do you dislike?

Wish that it offered call recordings. I love the ability to move into a live call but we will not use this feature if the calls cannot be recorded and stored. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication with potential clients who are visiting our websites. The ROI is awesome. My team is able to handle a greater volume of questions compared to email and phones. Review collected by and hosted on G2.com.

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Principal
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. Review collected by and hosted on G2.com.

What do you dislike?

I really can't think of anything. We've been using them for a few years and never had issues Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. Very affordable and a gteat support team who can help Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows us to engage users coming to our hvac website and schedule more appointments. Review collected by and hosted on G2.com.

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Manager, Client Service
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. Review collected by and hosted on G2.com.

What do you dislike?

Haven't had any dislikes that we have encountered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the way we communicate with each other now, many people don't have time to be on the phone - yet they still need to have someone address their concerns. Having the ability to chat with clients real-time is a huge benefit. Review collected by and hosted on G2.com.

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