SnapEngage Reviews & Product Details

The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings. Review collected by and hosted on G2.com.

Not really a dislike, just a feature I wish existed. I would love to use the same system for surveying anytime, not just after a chat. Review collected by and hosted on G2.com.

So far customer engagement with us is superb with snapengage, our is cheap and customer enjoy the live support/chat that makes them feel convinced to do business with us. Their support team helped us with integration from day 1 up to deployment. Review collected by and hosted on G2.com.

Some of our platforms haven't been integrated and other departments don't have snapengage Review collected by and hosted on G2.com.

how easy the dashboard page is to use and maneuver around in. Review collected by and hosted on G2.com.

Its hard to use attachments in the chat messages. Review collected by and hosted on G2.com.

SnapEngage is a very easy interface. With the added features of being able to customize to your companies needs and system. SnapEngage does a great job with asking questions and help meet the needs of your company and help you get the most out of their service. Review collected by and hosted on G2.com.

There are a lot of pluses and they continue to make improvements. There are some nuances that SnapEngage continues to work to improve. The dislike that I have is that it is difficult to easily identify the number of chats per hour that have come in and the number of agents available. They have a new insight, but it can be difficult to navigate or understand completely in a way that matches (number of chats per hour and an average per agent). Review collected by and hosted on G2.com.

I have been working closely with Snap Engage since October 2017. I am the Client Services Director at ESPYR. SnapEngage has been outstanding in their responsiveness to our needs and requests. They are flexible and supportive. They have always provided me responses, even at ungodly hours, because we have 24/7 operations. Review collected by and hosted on G2.com.

We would like more integration capability with other software. They have options and will work with you to make it happen, but that was the only challenge we found initially. Review collected by and hosted on G2.com.

As a business owner I love that I can setup proactive responses based on rules I set up so I can deliver a more personal message to our website visitors. I also really enjoy the fact that I can see the chat ratings for each of my agents to see where we have room to improve and to see where we excel. Review collected by and hosted on G2.com.

SnapEngage has been my favorite LiveChat software that I've used. That being said, I don't like that I have to use a developer to make my chat not appear on pages I use for Google Adwords, FB Ads, and Bing Ads. When it comes to landing pages we want a 1-to-1 attention ratio, however the chat distracts visitors from completing the task we want because they can get the info they want via chat. It would be nice to have rule based setup that I can use to prevent the chat from showing on specific pages. (I'm talking about the red live chat button, i already have the proactive rules setup to prevent them from automatically popping up but the visitors can still click the button to chat) Review collected by and hosted on G2.com.

SnapEngage is a great solution for companies who are trying to create 24/7 Сustomer Support Team and would like to easily convert conversation with their potential customers into leads and to provide them with personalized support. It's easy to install the chat and customize it in accordance with your need. You can easily get a real-time support from their team in case something went wrong. Review collected by and hosted on G2.com.

I would like to see more integrations with social media messengers and additional integrations with marketing tools Review collected by and hosted on G2.com.

It's easy to use as an agent and easy to manage as an administrator! Review collected by and hosted on G2.com.

There is nothing I actively dislike. Review collected by and hosted on G2.com.

The Salesforce.com integration has been a game-changer for our organization. Being able to count on the chat leads automatically being entered into our CRM and all of the pertinent info about the lead mapping over correctly is a huge convenience. Review collected by and hosted on G2.com.

I do wish the chat notifications were more disruptive and lasted longer. Sometimes, if my agents aren't staring at their screen all of the time, it can be easy to miss a chat. Review collected by and hosted on G2.com.

SnapEngage has been a great addition to our websites - patients have given us great feedback on being able to schedule and cancel appointments online, verify insurance, etc. we were thrilled to find a chat feature that was HIPAA compliant. It has also been fantastic for physician's referral coordinators who are looking for the most convenient clinic for a patient or who have questions about how which services are offered at which clinics. Review collected by and hosted on G2.com.

That only one person can be account admin - would love for multiple people to have access to chat logs, reporting, etc. Also, sometimes desktop notifications or sounds don't work properly when other windows are open or SnapEngage is minimized. Review collected by and hosted on G2.com.

SnapEngage is a really easy to use solution that we utilize for converting visitors to our website into leads. Configuring the chat to our brand and needs was super simple. We also use proactive chat on key pages which has lead to more engagement with visitors to our site. Overall we are very happy with SnapEngage. Review collected by and hosted on G2.com.

Tracking referral data. We are not able to easily keep record of which referring site brought a visitor to our site. Usually, we capture UTM data when someone fills out a form on our site, but we are not able to capture this data when someone initiates a chat on our site. Tracking the source of our leads is a big deal for us and something we can hopefully figure out with SnapEngage. Review collected by and hosted on G2.com.

I thought the plug and play aspect was seriously too good to be true. But it was easy to setup and implement. We were up and running in less than a day. The trial period was just enough to get in to the swing and our clients jumped at the chance to chat. The ROI was immediate! Review collected by and hosted on G2.com.

Since we use Live Chat as our primary support channel, it would be great to have an agent QA piece built in to the app. The survey scores are relative and our team would like to see an internal feedback and scoring system added eventually. Review collected by and hosted on G2.com.

Ease of use for all parties- our IT guys, our actual customer service reps, and our management who view the analytics and service reviews. PLUS OUR CUSTOMERS LOVE IT! Review collected by and hosted on G2.com.

Had a few snafus with HIPAA application in set up process as well as with integration with our Facebook page, but we worked through them. Every once in a while there are tech issues that catch us by surprise, but we are typically successful in quickly troubleshooting them. Review collected by and hosted on G2.com.

The system has an intuitive back-end packed with features that are well built, customizable and reliable. Review collected by and hosted on G2.com.

As new features are rolled out, SnapEngage sometimes requires that you contact a rep to switch over to the newer version even if there is no cost involved. This is fine, I would just prefer if there was a digital means by which to change to a new feature such as the newer interactive message form designer. Review collected by and hosted on G2.com.

In a sales world where people prefer to communicate via text and email, SnapEngage makes it very easy for clients to reach out to us and do business Review collected by and hosted on G2.com.

I cant say there are any features we dislike. I look forward to seeing what other technology they continue to add to this platform Review collected by and hosted on G2.com.

SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents from customers, direct them to the page they need automatically, see all pertinent information (IP address, location, browser, OS) and more! Review collected by and hosted on G2.com.

There is nothing we really dislike. Our chat is the envy of our entire service center! Review collected by and hosted on G2.com.

We love that we can intake inbound leads and direct those leads directly to the sales team. Unlike most companies, this is our Number 1 use of Snap Engage. We paid for the extra setup and that was a good choice. Review collected by and hosted on G2.com.

I think it is odd that we paid for the extra setup because it is so useful, seems like it should come out of the box when it only took a couple of hours. Review collected by and hosted on G2.com.

I like how customisable the platform is, and how easy it is to create a look specific to my company Review collected by and hosted on G2.com.

I dislike how hands off the team is in initial setup, I'd love to have a more detailed walk-through upon signing of all of the available features and configuration. Review collected by and hosted on G2.com.

I like that the sales reached out to me, and told me more about the integration between snapengage and Dynamics CRM. If it wasn't for that, I wouldn't have switched. I have contacted them multiple times for different issues, and they are always helpful. Review collected by and hosted on G2.com.

The new hub hasn't gone live yet, but I know how it goes. So I won't hold it against them! Review collected by and hosted on G2.com.

Great tool to use to chat with customers Review collected by and hosted on G2.com.

all the hidden hot keys are constantly being displayed Review collected by and hosted on G2.com.

Besides offering a great product at competitive rates, SnapEngage has an awesome team who provides exceptional customer service. We are very happy to have them as our vendor partner for our chat implementations across various business units of our company. Review collected by and hosted on G2.com.

There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. There is not one thing we dislike. Review collected by and hosted on G2.com.

The time to install and bring to market was out of this world. Simply plug and play instructions and we were chatting with our customers. Review collected by and hosted on G2.com.

The reports were a little short coming in the beginning. However over the past year, SnapEngage has stepped up their game in this area. Review collected by and hosted on G2.com.

Robust and easy to use. It takes less than 30 min to get an new agent online and answering chats. Review collected by and hosted on G2.com.

Wish that it offered call recordings. I love the ability to move into a live call but we will not use this feature if the calls cannot be recorded and stored. Review collected by and hosted on G2.com.

Ease of use. Super easy to get going. User friendly and great customer support. They use thir own product to provide support so I can live chat them with any questions. Review collected by and hosted on G2.com.

I really can't think of anything. We've been using them for a few years and never had issues Review collected by and hosted on G2.com.

This has been a phenomenal tool for our clients to have another medium to get in touch with us outside of phone or email. Review collected by and hosted on G2.com.

Haven't had any dislikes that we have encountered. Review collected by and hosted on G2.com.