--- title: SMTP.com Reviews meta\_title: 'SMTP.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how SMTP.com works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 42 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMTP.com Reviews & Product Details Visit Website SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend. To ensure the best deliverability, our Responsive Delivery system constantly monitors bounce rates and adjusts the parameters of your email delivery to ensure that your bounce and complaint rates stay at a minimum. SMTP’s relay services are as easy to use as they are effective. Our cloud-based service for email delivery enables you to easily begin using the service without the need for additional hardware or software.You control all aspects of your sending and can review your campaign statistics through your dashboard. With SMTP's Relay Services, you get: -Superior deliverability: Our experts closely examine your unique needs and serve as your guide and “interpreter” for ISPs that may be blocking your delivery. -FREE 24/7 support: You have unlimited access to phone, chat and email support, and a dedicated team of specialists will work to ensure all your service needs are met. -No contract: You can sign up month to month and try out our service. Our terms are highly flexible, so you can downgrade or upgrade your account anytime at no risk. Relay Service Features: -White-listed IP addresses -Email authentication -Proactive monitoring systems -ISP feedback loops -Shared or dedicated IP addresses -Email delivery rates consistently in the 90th percentile -Robust analytics and reporting -Email delivery statistics, including bounce rates & delivery confirmation -Flexible API: Integration for IT and Developers SMTP’s cloud-based service also includes an SMTP API, enabling IT professionals and developers to easily integrate web applications based upon the cloud platforms. * * * Product Website SMTP.com Seller [Ziff Davis](https://www.g2.com/sellers/ziff-davis) Discussions [SMTP.com Community](https://www.g2.com/products/smtp-com/discuss) Languages Supported Afrikaans, German, English, Hindi, Russian, Spanish, Ukrainian Solution Type Best-of-Breed Overview by Carlos Petersen Show More ## Pricing Pricing provided by SMTP. ### Essential $25 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Small-Business (50 or fewer emp.) 10/12/2020 "SMTP.com is a overpriced product that also has a bad cancellation policy" 1/5 What do you like best about SMTP.com? It did deliver on what it stated it would. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? For the price of what you pay for, you can get a much better deal using Amazon's SES. Also, the cancelation policy is not good because you must give a 30 days prior notice to cancellation, meaning that they manage to squeeze an extra month of subscription out of you unless you cancel 30 days ahead. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: I would consider alternatives Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? I used SMTP.com to ensure deliverability of emails on my website. It did help me with that. Review collected by and hosted on G2.com. Show More Response from Carlos Petersen of SMTP [Editedit](https://www.g2.com/survey_responses/smtp-com-review-4419982/official_response/edit) Hello, Thank you for taking the time to leave this feedback for us. Please note that we strive to deliver a high quality product which suits all of your needs. Your feedback is valuable as it helps us to ensure we are taking the best steps possible to ensure that we continue to make any changes needed. Please feel free to reach out to us absolutely anytime you need. Best regards, Carlos, Customer Marketing Manager Validated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 12/17/2020 "Unfair and aggressive cancellation process and poor customer service" 0/5 What do you like best about SMTP.com? Nothing I wanted to test the service and have been forced to pay two months for an extremely overpriced and disappointing service Review collected by and hosted on G2.com. What do you dislike about SMTP.com? The cancellation process is design to extort money from you and the customer service is terrible Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Carlos Petersen of SMTP [Editedit](https://www.g2.com/survey_responses/smtp-com-review-4523820/official_response/edit) Hello, Thank you for taking the time to leave this feedback for us. This is certainly not how we want you to feel in regards to our cancellation process as we want to ensure you as well as all of our customers have the smoothest experience possible with all customer service related matters. We will most definitely be looking into this further on your behalf. All the best, Carlos, Customer Marketing Manager Validated ReviewerSource: Organic ![Jack C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack C.") JC Jack C. IT Manager Small-Business (50 or fewer emp.) 7/20/2018 "Very good experience" 5/5 What do you like best about SMTP.com? It has actually served us well and created us a minimum of 50% of our brand-new company. I send out just 5000 e-mails every 2 weeks, usually without mistake. With every SMTP provider there will be some concerns, it's how you solve them, the support was spot on every time Review collected by and hosted on G2.com. What do you dislike about SMTP.com? The only cons I would point out is that the UI has to include some little functions, like password reset for extra accounts Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Sending marketing emails and promos, it's our to go service for sending mass email Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite DB Debby B. Mid-Market (51-1000 emp.) 7/6/2018 "ease of use" 5/5 What do you like best about SMTP.com? SMTP2GO is so easy to use and beneficial to our company Review collected by and hosted on G2.com. What do you dislike about SMTP.com? there is nothing I dislike about SMTP. it is a great product in my opinion. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: when using SMTP, you will get everything you need to set up a mailing system to your employees. the product is so easy to use and it has benefited our company by letting us email their pay stubs instead of having to print 100's of paper stubs. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? we have direct deposit and this makes it so easy to get everyone their check stubs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Sean F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean F.") SF Sean F. Senior Copywriter Computer Software Small-Business (50 or fewer emp.) 11/5/2017 "Always delivers" 4/5 What do you like best about SMTP.com? It is easy to set up, secure and gives me analytics that helps me keep my lists up to date. In the years I've been using these guys to relay mass emails, I've never had any difficulty with their service. It just works. Also, their servers seem to consistently stay off the blacklists. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? The reporting features are pretty broad, but they could be broader. I would like to download a list of all hard-bounces and all complaints over a given time period in one report, but right now it requires two reports to get all that data. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: Follow best practices for emails and list management, and these guys will make sure your emails are delivered. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? They make sure the bulk email I send for my clients gets delivered. The high deliverability rates are the first step in achieving good ROI on email marketing campaigns. The reports they give me make sure I keep lists up to date and neer spam anyone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/17/2018 "Great Deliverability" 5/5 What do you like best about SMTP.com? Deliverability was top of the line. Works well with Mautic. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? A little difficult to integrate. I had to work to get it to play well with open source automation. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: Make sure to have an automation solution in place. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Email marketing, driving sales Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Systems Manager Hospitality Mid-Market (51-1000 emp.) 5/24/2016 "Reliable service, Great Customer Service, beware if emailing @qq.com" 4/5 What do you like best about SMTP.com? Customer service has been quick to respond and helpful. Set up has been relatively simple and online guides are helpful. We are only testing the system at the moment so have not used the system widespread just yet. We are planning to test the dedicated IP service next. SMTP.com worked smoothly with Filemaker scripts to send emails via SMTP. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Have to pay extra for a dedicated IP address in order to send to @qq.com addresses, because the domain limits the number of emails in a certain time-frame that it will accept from any single IP address. Being in a shared pool of IP addresses meant my single email to a @qq.com address was rejected. If you're planning to do business with China or have any Chinese contacts this will be a concern for you. We have not encountered this issues with other domains as of yet - we are still testing the shared IP address pool at the moment. Online set up guides were out of date, need to be kept current. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: The price point is such that there is limited risk to conducting a test. Their customer service was prompt and very supportive. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Our email provider has a 70 email per address per half hour limit. We have hundreds of clients that we need to notify of payments on a single day. We needed a way to bypass that limit. Our database system was also experiencing errors when trying to send via our standard SMTP server, we needed a separate SMTP server to test the issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/10/2016 "Good email marketing solution, but customer support is not quick enough" 4/5 What do you like best about SMTP.com? Good email marketing product, good deliverability, with good tracking and reporting for users to understand the email marketing performance. The service performance is reliable and the product is easy to use. Good product recommend to email marketing solution seekers. Worth to give it a try. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Customer support waiting time for oversea users is a bit long, but fair enough and the service is quite reliable, the performance doesn't go down. The only thing not like it now is the pricing is less competitive on the market now. It will be better if the price can go down and provide some free trial services for start users. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: The email marketing product is easy to use, provide good deliverability and analysis, meet all email marketing requirements. However, the support for overseas is not fast enough, but fair enough. A good solution provider. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Email marketing to deliver promotional emails Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nikita Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikita Z.") NZ Nikita Z. Small-Business (50 or fewer emp.) 12/2/2015 "Good Service" 5/5 What do you like best about SMTP.com? Response time is very fast and service quality is on the very high level. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Nothing to mention here, everything we needed has been met. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? They help us improve our deliverability and make sure our emails get through to inboxes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SD Sean D. Small-Business (50 or fewer emp.) 11/20/2015 "Great Service with Great Results" 5/5 What do you like best about SMTP.com? The people behind SMTP, they always provide the utmost assistance and offer great advice/help if ever we stumble. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? We've been wholly satisfied with SMTP and their services. Nothing for me to put here. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: I highly recommend their service. They do an outstanding job right from the get go Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? We've used a variety of ESPs and SMTP has continually yielded some of the best results. They help to insure that our mailings get to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about SMTP.com? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SMTP.com ](https://www.g2.com/products/smtp-com/discussions/new) GU Guest User What is SMTP.com used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smtp-com-used-for) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") G2 Verified User in Information Services • Last activity over 3 years ago Contracts for simple plans? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/contracts-for-simple-plans) [ View all Discussions ](https://www.g2.com/products/smtp-com/discuss) ## Pricing Options Pricing provided by SMTP. ### Essential $25 /month ### Starter $80 /month ### Growth $300 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) SMTP.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/mailgun-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-notification-service-sns.jpg "Product Avatar Image") Amazon Simple Notification... 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/amazon-simple-notification-service-sns-vs-smtp-com) ##### ##### SMTP.com Features Platform Documentation Performance and Reliability Diagnosis IP Address Domains Content Tracking Processing Time Placement Open Rate Reporting Campaign Performance Domain Reputation Brand Reputation [ View More Features ](https://www.g2.com/products/smtp-com/features) ## Top-Rated Alternatives [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Mailgun](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mailgun") Mailgun 4.2/5(321) ](https://www.g2.com/products/mailgun/reviews) [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ View All Alternatives ](https://www.g2.com/products/smtp-com/competitors/alternatives) ##### Categories on G2 [Email Deliverability](https://www.g2.com/categories/email-deliverability)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [Which product analytics platforms work best for a fintech or healthtech company that needs behavioral tracking but also has strict data governance requirements?](https://www.g2.com/discussions/which-product-analytics-platforms-work-best-for-a-fintech-or-healthtech-company-that-needs-behavioral-tracking-but-also-has-strict-data-governance-requirements)[What shopping cart software do serious ecommerce brands switch to when they have outgrown a basic plugin and need a more scalable solution?](https://www.g2.com/discussions/what-shopping-cart-software-do-serious-ecommerce-brands-switch-to-when-they-have-outgrown-a-basic-plugin-and-need-a-more-scalable-solution)[What's the top AI sales app for increasing leads](https://www.g2.com/discussions/what-s-the-top-ai-sales-app-for-increasing-leads) [What are the most trusted app localization providers by global UX research leads at software companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-app-localization-providers-by-global-ux-research-leads-at-software-companies-based-on-user-reviews)[What's the top demo automation app for tech startups](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[Best AI code generators for secure and compliant code in finance and healthcare sectors](https://www.g2.com/discussions/best-ai-code-generators-for-secure-and-compliant-code-in-finance-and-healthcare-sectors) [Show MoreShow Less](javascript:void(0);)