--- title: SMTP.com Reviews meta\_title: 'SMTP.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how SMTP.com works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 42 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMTP.com Reviews & Product Details Visit Website SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend. To ensure the best deliverability, our Responsive Delivery system constantly monitors bounce rates and adjusts the parameters of your email delivery to ensure that your bounce and complaint rates stay at a minimum. SMTP’s relay services are as easy to use as they are effective. Our cloud-based service for email delivery enables you to easily begin using the service without the need for additional hardware or software.You control all aspects of your sending and can review your campaign statistics through your dashboard. With SMTP's Relay Services, you get: -Superior deliverability: Our experts closely examine your unique needs and serve as your guide and “interpreter” for ISPs that may be blocking your delivery. -FREE 24/7 support: You have unlimited access to phone, chat and email support, and a dedicated team of specialists will work to ensure all your service needs are met. -No contract: You can sign up month to month and try out our service. Our terms are highly flexible, so you can downgrade or upgrade your account anytime at no risk. Relay Service Features: -White-listed IP addresses -Email authentication -Proactive monitoring systems -ISP feedback loops -Shared or dedicated IP addresses -Email delivery rates consistently in the 90th percentile -Robust analytics and reporting -Email delivery statistics, including bounce rates & delivery confirmation -Flexible API: Integration for IT and Developers SMTP’s cloud-based service also includes an SMTP API, enabling IT professionals and developers to easily integrate web applications based upon the cloud platforms. * * * Product Website SMTP.com Seller [Ziff Davis](https://www.g2.com/sellers/ziff-davis) Discussions [SMTP.com Community](https://www.g2.com/products/smtp-com/discuss) Languages Supported Afrikaans, German, English, Hindi, Russian, Spanish, Ukrainian Solution Type Best-of-Breed Overview by Carlos Petersen Show More ## Pricing Pricing provided by SMTP. ### Essential $25 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/16/2024 "A comprehensive review on user experience" 5/5 What do you like best about SMTP.com? - Ease of use - Scalability - Security features like encryption and authentication protocol Review collected by and hosted on G2.com. What do you dislike about SMTP.com? - It seems like they do not offer any trial period in my view, maybe they give it to big players Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Using this platform ensures the emails are delivered to the recipient's inbox. In that way, the chances are meager that the email will be marked as spam or experience delivery delay. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/31/2023 "Shady business. Useless service." 0/5 What do you like best about SMTP.com? Nothing. Their service was terrible. The email delivery simply did not work. Some emails were delivered in 15 minutes, some were delivered in 6 hours, and some were never delivered at all. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Their billing policy has tricks in it. It is difficult to cancel and they keep charging you even after you've canceled. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? They did not help me at all. Their service failed me entirely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") IM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 1/16/2024 "Great service &Great results" 3/5 What do you like best about SMTP.com? Working with SMTP feels like having a team of email superheroes on your side. They're always there to answer questions, troubleshoot issues, and make sure your emails land where they belong. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? we are Expecting more events & Webinars. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Whitelisted IPs, detailed reports, zero blacklists. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AG Angela G. M Small-Business (50 or fewer emp.) 3/22/2023 "Lacking in many respects. Impossible to cancel." 0/5 What do you like best about SMTP.com? Josiah was helpful when I could chat with him by phone while trying to set up my account and add the extra domains. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? I signed up for an SMTP.com account 14 March 2023. I was able to add my first domain without issue but quickly learned that to add more domains, you have to contact support for each domain to have them activate it on their end. Ticket requests to add domains went unanswered, so I called and got help by phone. It was very tedious, but I stayed with it for a couple of days to get everything set up. One of the domains had a sending error for some reason. I still don't know why, and could never get resolved. I'm on Pacific time, and they are on Eastern time, so support is touch and go. Chat is never available... it goes to an email form. Phone support is available, but only during daytime hours EST. I'm not okay with no support available on weekends regarding email delivery -- if there are issues, I need to know I can reach someone. But by far, the WORST part about SMTP.com is trying to cancel! I have been trying to cancel my account since the 20th of March. I quickly determined that SMTP.com would not work for me for the reasons I have already mentioned. I moved all my domains to another service, got everything up and running on the 20th and requested cancellation via email with SMTP.com. I even paid the $30 invoice for the entire month, even though I only used the service for a few days. So far, the only responses I have received are, "Why are you cancelling?" And, "We will offer you a discount to stay." They are completely ignoring my requests to cancel my account! I have asked SIX times now to cancel. Ridiculous. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? SMTP.com did not benefit me as I have already described. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/25/2024 "review of SMTP.com by Viren" 3/5 What do you like best about SMTP.com? Bulk mail sending, email deliverability rate Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Difficulties with WordPress integration. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? Sending bulk emails is easy with SMTP .com Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EM Evan M. Email Marketing and Campaigns manager Small-Business (50 or fewer emp.) 10/19/2022 "great customer service" 5/5 What do you like best about SMTP.com? They have quite an aggressive sales team but the level of support and expertise they have is amazing. We had deliverability issues with sparkpost before and they just shut down our account and with smtp folks we were able to quickly setup everything and have good results so far. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? aggressive sales team, No interface to manage email campaigns Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? we were able to quickly integrate our legacy platform and they really helped us with configuration Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 9/10/2021 "I do not reccomend using SMTP.COM if you use an ecommerce website." 0/5 What do you like best about SMTP.com? Nothing, I thought they were a reliable service but was sorely disappointed. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? We signed up with SMTP.COM to improve the reliability of email delivery for our customers, but without any notice whatsoever we found our account cancelled on a friday night, severely impacting the experience for our customers. If there were any issues with the emails being sent they should have contacted us, they did not, they simply cancelled our subscription on a friday night without any notification to us. To make matters worse we had just paid them for a month's worth of service, i'm so thankful that we did not pre-pay for any further service than this with these clowns. I emailed them requesting a reason why the account was cancelled and requesting a refund, they declined to answer my questions and also declined to refund despite us paying for a month only 3 days ago. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? We thought we could use them to solve our email deliverability issues, but were sorely dissapointed. Review collected by and hosted on G2.com. Show More 9/10/2023 Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/30/2021 "Be very wary with this company - very hard to cancel service" 0/5 What do you like best about SMTP.com? They integrate with a lot of stuff. For a monthly service it's reasonably priced. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? They make it very hard to cancel. You cannot cancel in the portal, and you cannot cancel by email, you need to call them and hope for the best. There are many reviewers online who have been scammed and been unable to stop continuous charges. They never respond to emails. Amazon SES is far superior and much cheaper. I can't see a single reason to use these guys and don't recommend them unless you need to urgently raise your blood pressure. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: Amazon SES is great but quite techy. I would read reviews carefully before even doing a trial for any SMTP relay service now. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? None now. They are untrust worthy and they are too expensive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Greg N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg N.") GN Greg N. President Small-Business (50 or fewer emp.) 12/17/2020 "Not Worth The Price" 0.5/5 What do you like best about SMTP.com? The cost wasn't bad but all of our emails using this service had delivery issues. Perhaps too many people spamming with smtp.com? Not sure... but we didn't have much luck. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? Emails seemed to go to spam a lot. We used several different services including Amazon SES and Send Grid and smtp.com seems to generate the worst delivery results of the bunch. When we tried to cancel, they took it upon themselves to keep an extra payment - nice of them. I would recommend you skip this service and find something with better deliverability. We've tried for years to improve the results on this platform and it's just not worth the hassle. Review collected by and hosted on G2.com. Recommendations to others considering SMTP.com: I would look at options like Send Grid and Amazon SES before using SMTP.com. For us, it was a last resort. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? SMTP.com was allowing us to avoid using our own email when bulk emailing. This keeps your own email off the blacklists. Unfortunately, the deliverability and reliability of SMTP.com made it difficult for even our optin lists to get the emails in their inbox. While we have been using SMTP.com for years, it was always our last resort. Review collected by and hosted on G2.com. Show More Response from Carlos Petersen of SMTP [Editedit](https://www.g2.com/survey_responses/smtp-com-review-4524731/official_response/edit) Thank you for taking the time to leave this feedback of us, we most certainly wish to address the information you have provided to us here. In regards to your deliverability concerns, we would like to have our support and postmaster teams look into this on your behalf as this is definitely something we should be able to find a solution for. Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 9/15/2021 "They won't refund me even though I never used them" 0/5 What do you like best about SMTP.com? Nothing. They took forever to approve my account so I never used them. Review collected by and hosted on G2.com. What do you dislike about SMTP.com? They won't refund me my money. I signed up for Free trial but never used it because they took forever approving my account. Then they charge me... Now they won't refund me? So slimy and sketchy. Impossible to get a hold of. I call them and they won't transfer me to someone that knows how to deal with the problem. Review collected by and hosted on G2.com. What problems is SMTP.com solving and how is that benefiting you? I wanted auto emails. But never used this service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SMTP.com? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SMTP.com ](https://www.g2.com/products/smtp-com/discussions/new) GU Guest User What is SMTP.com used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smtp-com-used-for) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") G2 Verified User in Information Services • Last activity over 3 years ago Contracts for simple plans? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/contracts-for-simple-plans) [ View all Discussions ](https://www.g2.com/products/smtp-com/discuss) ## Pricing Options Pricing provided by SMTP. ### Essential $25 /month ### Starter $80 /month ### Growth $300 /month [ View More Pricing Information ](https://www.g2.com/products/smtp-com/pricing) SMTP.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4fbe3aaf854988beaf4843bf753d8296/mailgun%282%29.png "Product Avatar Image") Mailgun 4.2/5(321) [ Compare Now ](https://www.g2.com/compare/mailgun-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-smtp-com) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-simple-notification-service-sns.jpg "Product Avatar Image") Amazon Simple Notification... 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/amazon-simple-notification-service-sns-vs-smtp-com) ##### ##### SMTP.com Features Platform Documentation Performance and Reliability Diagnosis IP Address Domains Content Tracking Processing Time Placement Open Rate Reporting Campaign Performance Domain Reputation Brand Reputation [ View More Features ](https://www.g2.com/products/smtp-com/features) ## Top-Rated Alternatives [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ ![Mailgun](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mailgun") Mailgun 4.2/5(321) ](https://www.g2.com/products/mailgun/reviews) [ ![Intuit Mailchimp Email Marketing](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp Email Marketing") Intuit Mailchimp Email Marketing 4.3/5(12,984) ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) [ View All Alternatives ](https://www.g2.com/products/smtp-com/competitors/alternatives) ##### Categories on G2 [Email Deliverability](https://www.g2.com/categories/email-deliverability)[Transactional Email](https://www.g2.com/categories/transactional-email) ##### Explore More [Which product analytics platforms work best for a fintech or healthtech company that needs behavioral tracking but also has strict data governance requirements?](https://www.g2.com/discussions/which-product-analytics-platforms-work-best-for-a-fintech-or-healthtech-company-that-needs-behavioral-tracking-but-also-has-strict-data-governance-requirements)[What shopping cart software do serious ecommerce brands switch to when they have outgrown a basic plugin and need a more scalable solution?](https://www.g2.com/discussions/what-shopping-cart-software-do-serious-ecommerce-brands-switch-to-when-they-have-outgrown-a-basic-plugin-and-need-a-more-scalable-solution)[What's the top AI sales app for increasing leads](https://www.g2.com/discussions/what-s-the-top-ai-sales-app-for-increasing-leads) [What are the most trusted app localization providers by global UX research leads at software companies based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-app-localization-providers-by-global-ux-research-leads-at-software-companies-based-on-user-reviews)[What's the top demo automation app for tech startups](https://www.g2.com/discussions/what-s-the-top-demo-automation-app-for-tech-startups)[Best AI code generators for secure and compliant code in finance and healthcare sectors](https://www.g2.com/discussions/best-ai-code-generators-for-secure-and-compliant-code-in-finance-and-healthcare-sectors) [Show MoreShow Less](javascript:void(0);)