Pilar D.
PD
Pilar D.
Director of Operations
Small-Business (50 or fewer emp.)
"Easy way to communicate with your target audience"
4.5/5
What do you like best about SMS-Magic?

Set up time was minimal. Easy integration with Salesforce. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Met with a coder to help integrate SMS-Magic with our Salesforce account. It was a little complicated. Needed a little bit more handholding to get started and a little more training. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

It's great to hear that you found SMS-Magic easy to set up and integrate! We apologize for any initial complexities and appreciate your feedback on the need for additional guidance. Your success in swiftly messaging your clients is exactly what we strive for, and we’re here to make every step as straightforward as possible.

Marissa R.
MR
Marissa R.
IT Project Manager
Small-Business (50 or fewer emp.)
"Easy to learn and use"
4/5
What do you like best about SMS-Magic?

The software was very easy to learn and use. User integration was smooth. We have had no disruptions in service. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

I felt like the training portion was not very helpful. I had to basically train myself and all other users. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We are delighted to hear that you found our software easy to learn and use and that the user integration was smooth. We apologize that the training provided did not meet your expectations. We are always working to improve our training and support resources. Your feedback will help us in this process. If you need further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com.

Amy S.
AS
Amy S.
Small-Business (50 or fewer emp.)
"How easy is SMS magic yo use"
2/5
What do you like best about SMS-Magic?

SMS is easy to use and great having a phone app to utilize Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

a lot of times the app will not load from the integrated CRM so it can be difficult sending a message Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We're glad that SMS-Magic’s ease of use and mobile app are proving useful to you. The issue with the app's integration is concerning, and we’re investigating ways to make this more reliable. Automating texting is a crucial feature and we’re committed to ensuring it works seamlessly for you.

TL
Tim L.
Small-Business (50 or fewer emp.)
"Easiest Automated text tool ive ever used"
5/5
What do you like best about SMS-Magic?

Product support, Prompt, and fast at responding. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Being unaware of my credit standing and no alerts when youve run out. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Your feedback on our support's promptness is wonderful to hear! We understand the importance of being aware of credit usage and are working on implementing alerts to keep you informed. We’re delighted that SMS-Magic is helping you stay connected with potential clients effectively.

RN
Raveendranadh N.
Mid-Market (51-1000 emp.)
"Excellent tool for sending SMS, ease of integration with Zoho CRM"
4.5/5
What do you like best about SMS-Magic?

We are using SMS-Magic for sending Bulk SMS from Zoho CRM which is operating smoothly past few years. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Scheduling of SMS campaign for the future date using CRM list without exporting to excel. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thank you, Raveendranadh for your positive feedback about our Zoho CRM integration and bulk SMS feature. We apologize for any inconvenience caused by the scheduling of SMS campaigns for future dates. We are always working to improve our services, and your feedback will help us in this process. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com.

CB
Christopher B.
Small-Business (50 or fewer emp.)
"Great software integration for Zoho and other CRM's"
4/5
What do you like best about SMS-Magic?

It is easy to get integreated and has really helped our contact rates out. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

There is not much to dislike about it, it does exactly what we need it to do. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We're thrilled to hear that you find our software integration great and that it's helped increase your contact rates! We're always working towards making SMS-Magic as user-friendly and efficient as possible. It's wonderful to know that SMS-Magic is helping you bridge the communication gap with your clients. Thank you, Christopher, for your positive feedback, and please don't hesitate to reach out if you need any assistance or have more feedback.

Jarrett R.
JR
Jarrett R.
Mid-Market (51-1000 emp.)
"Great product"
5/5
What do you like best about SMS-Magic?

Easy to use and easily integrates into crm Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

A lot of it is learn as you go. The support team doesn't give you a heads up. You need to hit a snag or system outage in order to learn about the product. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We’re glad to hear that you find SMS-Magic easy to use and that it integrates well with your CRM. We apologize if our support team did not provide the heads-up you needed. We are continuously working to improve our support and communication. Your feedback will help us in this process. If you need further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com.

CS
Connor S.
Small-Business (50 or fewer emp.)
"We have had great customer feedback with SMS messaging!"
5/5
What do you like best about SMS-Magic?

We get great open rates from our clients. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Some messages aren't going to the right inbox. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We’re ecstatic about the positive customer feedback you’ve received using SMS-Magic! The issue of message sorting is on our radar and we’re actively seeking a resolution. Enhancing your message open rates is a win for us too, and we’re committed to maintaining that success.

Jarrett R.
JR
Jarrett R.
Small-Business (50 or fewer emp.)
"Superior Product"
5/5
What do you like best about SMS-Magic?

Easy to setup. Easy to manage incoming and campaigns Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Can't delete sms fron the converse desk and support is subpar Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Hello and thank you for your valuable feedback! We’re thrilled to hear that you find SMS-Magic easy to set up and manage. Your input on deleting messages and the need for improved support is duly noted – we're constantly working to enhance our service experience. We’re delighted that our platform empowers you to connect with numerous leads simultaneously and we are committed to facilitating even smoother interactions in the future.

Sean P.
SP
Sean P.
Mid-Market (51-1000 emp.)
"Good most of the time"
3.5/5
What do you like best about SMS-Magic?

SMS Magic integrated with Zoho CRM which was a requirement. There was a group inbox that all of the CS team could use and it was intuitive. I could do bulk SMS with Zoho also. It did everything I could do. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Their support is overseas so hours and response time are slow. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We appreciate your insights on SMS-Magic's integration with Zoho CRM and are glad that our group inbox feature is making team collaboration more intuitive for you. We understand that time zone differences can affect support response times and we’re exploring ways to provide more immediate assistance. It’s wonderful to know our solution is helping you connect with customers swiftly!