VY
Vahan Y.
Technical Project Manager
Small-Business (50 or fewer emp.)
"Great solution for interactive conversations"
4.5/5
What do you like best about SMS-Magic?

Recently we have integrated SMS Magic with our Salesforce platform to estasblish a new channel of communiation with our partners and customers. SMS Magic allows us to reach out to our customers directly, gives us the ability to have personalized interactive conversations with them, schedule regular communication assets using different templates targetted to different group of recipients.

The implementation and support team have been up to the expectations in understanding our business requirements and building the system for us Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

The loading performance could be improved Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Working with SMS-magic has been a wonderful experience !"
5/5
What do you like best about SMS-Magic?

SMS-magic allows us to reach hundreds of our clients in click of a button and links to our CRM Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Not being able to call the support line and gettign a person on the phone. Review collected by and hosted on G2.com.

Rohith B.
RB
Rohith B.
Sr. Salesforce developer
Enterprise (> 1000 emp.)
"Recently our experience has been improved"
4/5
What do you like best about SMS-Magic?

It helps with painpoints of dealing with mobile carriers and approvals. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

I would not like the large turn around times and proper post mortem of issues. This has to be at a proper engineering level analysis. Review collected by and hosted on G2.com.

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"SMS Magic Reliability"
5/5
What do you like best about SMS-Magic?

Our company has been using SMS for about 9 years now. We are using the old version, but it still works perfectly. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

I can't any downside at the moment as we are still in the old version. Review collected by and hosted on G2.com.

Quynh V.
QV
Quynh V.
Senior Marketing Specialist
Small-Business (50 or fewer emp.)
"A great SMS service integrated with Salesforce"
5/5
What do you like best about SMS-Magic?

It's quite easy to use and does the functionality you need it to do. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

It can get a bit buggy sometimes but this is something easily fixed when the support team are helpful. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"It's been great!"
5/5
What do you like best about SMS-Magic?

I like how it confirms that an SMS went through, and the phone app is very useful and easy. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Just that we didn't find it sooner after our old application stopped working. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"best there is"
5/5
What do you like best about SMS-Magic?

I've been using SMS magic for a couple of years now at the point where I was so frustrated with texting and technology I was ready to give up my customer service engineer worked with me to find the solution it was definitely something I didn't understand and nowhere to go but with their help I'm now on avid user I'm very pleased with their support with their customer service and their patience I highly recommend them Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

I don't know. I like everything use it almost daily Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic
Edit edit

Hearing that you find SMS-Magic simple and supportive is incredibly rewarding for us. We’re glad you’re making the most of our features and we’re here to keep delivering a service that meets all your needs. Your approach to communication aligns perfectly with our mission, and we love to see it in action daily!

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Poor customer service, lack of communication from support team"
1.5/5
What do you like best about SMS-Magic?

It is built natively in Salesforce and has a variety of tools available for texting Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Their customer service is difficult to understand and work with, English is not their first language. Very disappointed in their customer rep, they did not offer us the upgrade to improve our funtionality, and every time I ask a question I feel like it gets redirected. A lof of the features cost extra and took a lot more time to implement and were not easy to get working well. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic
Edit edit

Thank you for providing your feedback. We're glad to hear that you find value in the fact that SMS-Magic is natively built in Salesforce and offers a variety of texting tools.

We're sorry to hear about the issues you've encountered with our customer service and support team. Your feedback about the language barrier and lack of clarity in communication is valuable to us, and we're actively working to improve our support experience and ensure clear communication.

We apologize if you haven't received the information you needed about the upgrades and functionality improvements. Your experience falls short of the high standards we set for ourselves. Please know that we are wholeheartedly committed to resolving these concerns.

We understand that seamless communication, tracking, and bulk messaging are essential for your business, and we appreciate your use of SMS-Magic for these purposes.

If you have more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We're dedicated to improving our services and ensuring a more positive experience for our customers. Thank you for choosing SMS-Magic, and we hope to have the opportunity to serve you better in the future.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Essential tool for outreach and engagement"
5/5
What do you like best about SMS-Magic?

Easily manage SMS messages, recieve notifications of SMS, and able to report on messages Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Customer support is good, but documentation sometimes is not easily accessible for troubleshooting purposes Review collected by and hosted on G2.com.

BC
Beldonna C.
Clinical Recruiter
Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Incredible"
5/5
What do you like best about SMS-Magic?

What I like the most is the smooth integration with Zoho. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

At this point, I have not come up with anything yet.🤞🏽 Review collected by and hosted on G2.com.