JS
Jason S.
Mid-Market (51-1000 emp.)
"Product works well - sometimes hard to get ahold of"
4/5
What do you like best about SMS-Magic?

The product and integrations works great - they walk you through everything and help get it set up. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

When you have an issue it is hard sometimes to get to the right person. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thank you for acknowledging the effectiveness of our product and integration support! We’re sorry to hear about the challenges in reaching our team and we’re taking steps to make our support more accessible. Ensuring that you can send out your mass and automated texts with ease remains a top priority for us.

EW
Emily W.
Small-Business (50 or fewer emp.)
"efficient and easy to use"
4/5
What do you like best about SMS-Magic?

The application is very easy to use and communicating with customers is effortless Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

It would be helpful to have check box on notifications so we can see as a business where we are with replies Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thank you, Emily, for your positive feedback about the ease of use of our application. We appreciate your suggestion about the notifications checkbox and will take it into consideration for future updates. We’re glad to hear that SMS-Magic is helping you engage and re-engage with your customers. If you have any further feedback or need assistance, please contact us at care@screen-magic.com.

Karishma K.
KK
Karishma K.
Small-Business (50 or fewer emp.)
"i have had a great experience!"
5/5
What do you like best about SMS-Magic?

I realy like the ease of the features on the app!! Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

webhooks are kind of hard to create and add into workflows. i dont like that we have to create a seperate webhook for each sender id Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

It’s heartening to know that you’re enjoying the app features of SMS-Magic! We understand your concerns regarding webhooks and are looking into ways to streamline this process. We value your input as it helps us enhance our workflows and overall user experience.

Daniel F.
DF
Daniel F.
Small-Business (50 or fewer emp.)
"Great SMS Tool/Automation For Salesforce"
4.5/5
What do you like best about SMS-Magic?

Integration with Salesforce is virtually seamless. Converse desk makes it easy to monitor conversations between prospects and your team. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

There is a learning curve to create automation in flow builder and the reason for undeliverable messages is sometimes hard to find. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thank you, Daniel, for your feedback! We’re glad to hear that you find our Salesforce integration and Converse Desk features helpful. We understand that there is a learning curve for creating automation in the flow builder, and we’re working to make this more user-friendly. Your feedback about undeliverable messages is also noted, and we will work on improving this aspect. We appreciate your understanding and patience. If you need further assistance or have more feedback, please contact us at care@screen-magic.com.

TP
Tejas P.
Mid-Market (51-1000 emp.)
"Very Good support team and always give fast solution"
5/5
What do you like best about SMS-Magic?

the support team is always ready to help Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

sometime it will take some time to credit balance in account Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thanks, Tejas for your positive feedback about our support team! We always strive to provide quick and efficient solutions. We apologize for the delay you sometimes experience in account balance credit. We are continuously working to enhance our services, and your feedback is valuable in this process. It's great to know that SMS-Magic is helping you create workflows and automate your system. If you need any further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com. Thank you for choosing SMS-Magic!

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Effective and efficient"
5/5
What do you like best about SMS-Magic?

This is capable of integration with a lot of apps so it makes our jobs easier with integrating it with the different apps that we use. The setup of said integrations is easy to do and takes little effort. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

It is hard to connect with a customer service representative when needed over a phone call. Nonetheless, they are able to be reached through email and replies in a timely manner. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We’re glad to hear that you find SMS-Magic effective and efficient for your integration needs. We apologize for the inconvenience you have experienced in reaching our customer service representatives via phone. We are working to improve our response times across all communication channels. Thank you for your understanding, and please don’t hesitate to reach out via email or at care@screen-magic.com if you have any further questions or feedback.

AW
Andy W.
Mid-Market (51-1000 emp.)
"Excellent service and works well with Zoho"
4.5/5
What do you like best about SMS-Magic?

Links well with Zoho CRM and we use for both auto sending SMS via workflws as well as manual. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

The cost increases with character length so you need to keep an eye on this when editing content. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thank you, Andy, for your positive feedback about our Zoho CRM integration and workflow automation features. We understand your concern about the cost associated with character length, and we always strive to provide the best value for our services. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com.

Amauris B.
AB
Amauris B.
Small-Business (50 or fewer emp.)
"So far so good"
3.5/5
What do you like best about SMS-Magic?

That it's easy to use and integrate with SF. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Incoming SMS do not auto-populate without refreshing the page Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

Thanks for sharing your thoughts Amauris! It's awesome to know you're vibing well with SMS-Magic. Isn't it great how it seamlessly integrates with Salesforce? We're thrilled you're enjoying the ease of use!

We apologize for any inconvenience you're experiencing with incoming SMS not auto-populating without refreshing the page. Your feedback is noted, and we'll work towards improving this aspect to provide a smoother user experience.

It's great to know that SMS-Magic is helping you communicate with your clients effectively. Seamless communication can significantly benefit businesses, and we're committed to supporting your communication efforts.

If you have more feedback or questions, please feel free to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're here to ensure your continued success with our platform!

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"SMS Magic is fine"
2.5/5
What do you like best about SMS-Magic?

SMS Magic works for the most part. The reporting is solid. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

Customer service at times has not been great with SMS Magic. Our current rep Aishwarya does a great job, but reps in the past have not had a sense of urgency in understanding the problems that we've had. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We appreciate your feedback and are glad to hear that you find our reporting solid and that Aishwarya has been helpful. We apologize for any past experiences with our customer service that did not meet your expectations. We are continuously working to improve our services and support. If you have any further feedback or need assistance, please don’t hesitate to reach out to us at care@screen-magic.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"SMS Magic does what it says on the tin"
5/5
What do you like best about SMS-Magic?

It is user-friendly and not complicated to send and receieve messages on a daily basis.

It is reliable and very rarely issues arise. Review collected by and hosted on G2.com.

What do you dislike about SMS-Magic?

It is not very sophisticated, perhaps some further add ons would enhance the experince. Review collected by and hosted on G2.com.

Response from Biplow Bisen of SMS-Magic

We appreciate your feedback and are glad to hear that you find SMS-Magic user-friendly and reliable. We are always working to enhance our features and services, and your feedback about the sophistication of the platform is noted. If you have any further suggestions or need assistance, please don’t hesitate to contact us at care@screen-magic.com.