--- title: SMS-Magic Reviews meta_title: 'SMS-Magic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 115 reviews by the users' company size, role or industry to find out how SMS-Magic works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 115 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMS-Magic Reviews **Vendor:** SMS Magic **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.0/5.0 **Total Reviews:** 115 ## About SMS-Magic SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed! ## SMS-Magic Pros & Cons **What users like:** - Users highlight the **enhanced customer engagement** with SMS-Magic, leading to improved communication and increased ROI. (6 reviews) - Users find SMS-Magic **incredibly easy to use** , enhancing customer engagement and streamlining communication effortlessly. (6 reviews) - Users commend the **seamless CRM integration** of SMS-Magic, which enhances personalized marketing and customer engagement significantly. (4 reviews) - Users appreciate the **responsive customer support** of SMS Magic, ensuring smooth communication and satisfaction over many years. (4 reviews) - Users praise the **easy integration** of SMS-Magic, facilitating seamless communication across various systems with minimal disruption. (4 reviews) - Efficiency (4 reviews) - Users praise SMS-Magic for its **seamless integrations** with existing systems, enhancing communication and operational efficiency. (4 reviews) - Time-Saving (4 reviews) - Automation (3 reviews) - Automations (3 reviews) **What users dislike:** - Users find the **difficult setup** of SMS-Magic challenging, often leading to frustration during configuration and integration. (3 reviews) - Users find the **pricing excessively high** , particularly burdensome for small teams facing increased message volumes. (3 reviews) - Users find the **learning curve steep** with SMS-Magic due to complex setups and advanced feature discovery challenges. (3 reviews) - Users find the **initial setup complex** , leading to challenges in configuration and overall satisfaction with SMS-Magic. (2 reviews) - Users often face **poor customer support** , citing unresponsiveness and lack of solutions as major frustrations with SMS-Magic. (2 reviews) - Users face **SMS identification issues** in the Team mailbox and find sending texts through CRM inconvenient. (2 reviews) - Automation Difficulty (1 reviews) - Difficult Customization (1 reviews) - Users find the **integration issues** with SMS-Magic awkward, complicating their messaging process within CRMs. (1 reviews) - Limitations (1 reviews) ## SMS-Magic Reviews ### 1. Not bad software, the worst overseas support ever! **Rating:** 0.0/5.0 stars **Reviewed by:** Gerard B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about SMS-Magic?** Pretty simple to use but thats about it. **What do you dislike about SMS-Magic?** I am trying to cancel my account and I keep getting charged. I have reached out over 5 times to cancel. Nobody replies, chat is never attended and phone lines never have anyone to answer. An absolute joke! Do not use SMS Magic if you need any support at all. **Recommendations to others considering SMS-Magic:** Don't do it, stay away, it's not worth the headache. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Solutions **Official Response from Biplow Bisen:** > Thank you, Gerard, for sharing your feedback with us. We apologize for the issues you've encountered with our support and cancellation process. Your experience is not in line with the level of service we strive to provide, and we're actively addressing these concerns. We understand the importance of responsive support, and we're taking steps to improve our communication channels and response times to ensure that no customer faces the frustration you've experienced. If you have any more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. Your input is important to us, and we're dedicated to making the necessary improvements to better serve our customers. Thank you for choosing SMS-Magic, and we hope to regain your trust in the future. ### 2. SMS Magic Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about SMS-Magic?** SMS magic is very easy to use and integrates with Salesforce. The text messages that come through are simply organized, almost like an email inbox. They have easy-to-use features such as auto responses if you are not going to be in the office at the time. It also allows you to send and reply to text in order to further build that human interaction and not make it seem like people are responding to a bot. There is also analytic tools to use to track how the text are doing. **What do you dislike about SMS-Magic?** The security features between users could be better. Sometimes it could be overwhleming if a lot of people within a company have the option to reply back to a text. This can confuse users and make them respond back something they should not. Assigning users to certain numbers or maybe direct inboxes would help. **Recommendations to others considering SMS-Magic:** To those who want an easy integrated product with Salesforce that allows texting to be used by all within your company, this is a good one. It simplifies the process for users and even specializes in several industries. Training is very easy to catch on to and users seem to pick up the concept fast. Once using it everyone sees how easy and efficient it can be. In a world where everyone has a phone constantly in front of them text messaging is a very important marketing tool and needs to be utilized. **What problems is SMS-Magic solving and how is that benefiting you?** It is important to have more than one way to reach potential customers now and texting seems to really be growing. We want to send text and make sure we are seen instead of just sitting in an inbox unread. With sms you can see open rates and even have the option to follow up on a text if it is important info being conveyed. The main benefit is reaching people FAST. A text is instant or whenever you set it up to go and people are more likely to reply to a text than an email if they have questions right away or even in the future after receiving the text. **Official Response from Biplow Bisen:** > Thank you for sharing your detailed feedback about SMS-Magic. We're glad to hear about your positive experiences and how SMS-Magic is benefiting your communication efforts. We're pleased to know that you find SMS-Magic easy to use and appreciate its integration with Salesforce. The organized text message display, auto-response features, and the ability to maintain human interaction are essential aspects of our platform. We're also pleased that our analytics tools provide you with insights into your text message performance, ensuring that you see the tangible value of your investment in our platform. We appreciate your insight into potential improvements, particularly in terms of security features between users and managing responses within a company. Your feedback is valuable as we work to enhance our platform. Your recommendations to others considering SMS-Magic are invaluable. We're glad you find the product easy to integrate and utilize, especially in a world where text messaging plays a crucial role in marketing and communication. It's great to see how SMS-Magic is helping you reach potential customers effectively and instantly. We understand the importance of providing multiple communication channels, and we're committed to supporting your efforts to engage with your audience. If you have more feedback or questions, please don't hesitate to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're dedicated to continuously improving and supporting your communication goals. ### 3. Something so simple shouldn't have countless flaws **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2021 **What do you like best about SMS-Magic?** The ability to send text messages directly from a Salesforce party. The ability to receive MMS directly to a party. The ability to view text messages sent to and from parties. **What do you dislike about SMS-Magic?** The constant text message failures. More times than you can count there are text failures for no reason. The salespeople insist you need higher-up plans even though they're already overpriced and the features you have already don't work. Share inboxes are miserable and texting back but not allowing phone call forwarding is a waste to upsell for. I felt cheated by how badly the tool worked in the demo versus what we actually got when it came to automation. **What problems is SMS-Magic solving and how is that benefiting you?** Talking to clients and automating responses. Figured out the best times to get back to clients and reach them in an easier method for them to respond at leisure. **Official Response from Biplow Bisen:** > Thank you for sharing your feedback. We appreciate your insights into both the positive aspects and the challenges you've encountered with SMS-Magic. We're glad to hear that you find value in the ability to send and receive text messages directly from Salesforce, as well as the features that allow you to manage and view conversations. We apologize for the text message failures you've experienced. Reliability is crucial, and we're actively addressing these issues to ensure a smoother experience for our users. It's great to know that SMS-Magic is helping you communicate with clients and automate responses, ultimately leading to better engagement and improved response times. If you have any more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We value your business and are committed to delivering a more seamless and effective experience with SMS-Magic in the future. ### 4. Works, a bit clunky, some parts are slow, support people are good but resolution is slow **Rating:** 3.0/5.0 stars **Reviewed by:** Peter V. | Research and Data Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SMS-Magic?** It sends SMS. It does the thing that it's supposed to do. **What do you dislike about SMS-Magic?** Parts of it are slow. I'm not sure how much of this is related to the two products talking to each other... when is it pulling from Salesforce and when it's pulling directly from SMS Magic servers? Also, just not a fan of having their support team to manually handle all upgrades. No package link to do my own upgrades. **What problems is SMS-Magic solving and how is that benefiting you?** Sending SMS from Salesforce. Mostly mass texting instead of interactive but both are possible. **Official Response from Biplow Bisen:** > Thank you, Peter, for your feedback. We're glad to hear that SMS-Magic is effectively fulfilling its primary purpose of sending SMS messages. We appreciate your patience as you navigate the speed and performance of the platform. Integrations can sometimes introduce complexities, and we're continuously working on optimizing these processes to provide a smoother experience. We apologize for any inconvenience related to support and upgrades. Your feedback is valuable, and we're taking it into consideration to improve both the support experience and the upgrade process. It's great to know that SMS-Magic is helping you with mass texting and enabling you to send SMS messages directly from Salesforce, even though you're encountering some limitations. If you have more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We're committed to enhancing the performance and user experience of SMS-Magic and appreciate your use of our platform. ### 5. Great Idea But Not Great Execution **Rating:** 2.5/5.0 stars **Reviewed by:** Tamra R. | Senior Web Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about SMS-Magic?** The ability to create bulk SMS campaigns and SMS custom templates save a lot of time. **What do you dislike about SMS-Magic?** Working with SMS Customer service is extremely slow. We have run into several technical issues that each took a significant amount of time to resolve—resulting in the loss of some of our business functions that revolved around text messaging. **What problems is SMS-Magic solving and how is that benefiting you?** We are able to communicate and reach people who prefer to engage with our business through text messages. **Official Response from Biplow Bisen:** > Thank you, Tamra, for sharing your thoughts with us. We're pleased to hear that you appreciate the ability to create bulk SMS campaigns and utilize custom templates, which help you save time. We apologize for the slow customer service experience you've encountered. We understand the importance of timely support, and we're actively addressing this issue and solving it as we go on to provide a more efficient and responsive service to our customers. If you have any more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're dedicated to enhancing both the idea and execution to better serve you in the future. ### 6. good and best product for sms **Rating:** 4.0/5.0 stars **Reviewed by:** kevin k. | analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about SMS-Magic?** the easier integration with platforms and zoho and sf **What do you dislike about SMS-Magic?** support takes time to meet and some cases sms shows error for 1-2 minutes **What problems is SMS-Magic solving and how is that benefiting you?** sending messages to wide variety of industries **Official Response from Biplow Bisen:** > Thank you for your outstanding feedback! We're pleased to hear that you find SMS-Magic to be the best product for SMS messaging out there. We're glad you appreciate the seamless integration with platforms like Zoho and Salesforce. Providing user-friendly and efficient integrations is a priority for us. We apologize for the inconvenience you've experienced with support response times and occasional SMS errors. We're actively working to improve our support responsiveness and enhance the reliability of our platform. If you have any more feedback or questions, please don't hesitate to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're dedicated to continuing to meet your communication needs! ### 7. Cheap Texts, Nice Staff, Terrible Program **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about SMS-Magic?** The staff are nice and the price is the lowest I've seen, nice that it integrates with Zoho CRM, but the platform itself is terrible to use. **What do you dislike about SMS-Magic?** User platform is not intuitive, difficult to understand. We have had multiple errors with sending texts because their system doesn't give clear instructions, error notices, or warnings. Its a clunky, badly laid-out dashboard. Needs major improvement. You schedule a text and it doesn't go out at the scheduled time. The staff give you vague, unclear answers. Needs major improvements. **What problems is SMS-Magic solving and how is that benefiting you?** Sending texts through Zoho CRM. **Official Response from Biplow Bisen:** > Thank you for sharing your feedback with us. We're glad to hear that you appreciate our friendly staff and competitive pricing. We apologize for any inconvenience you experienced with the platform. Your feedback about the user interface and functionality is essential to us, and we're actively working on improving the platform to make it more intuitive and user-friendly. We appreciate your use of SMS-Magic for sending texts through Zoho CRM. Your input helps us make necessary improvements, and we're dedicated to delivering a better experience for you. If you have any more suggestions or questions, please feel free to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're determined to provide you with an improved and more efficient platform in the future. ### 8. Got the job done - but assistance lacked **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about SMS-Magic?** SMS Magic was our first texting tool at my previous institution. It got the job done and got us into the texting world, and worked for what we wanted to try out initially. **What do you dislike about SMS-Magic?** The customer service was not ideal. Whenever we had an issue it took them a long time to respond. Working with text messages means that a lot of the communication is things that you need to send RIGHT AWAY. When there is not customer service to back this up, it can cause major issues. **What problems is SMS-Magic solving and how is that benefiting you?** We started texting students in bulk! We didn't use SMS Magic for one-on-one texting, but rather to send out big reminders to students about deadlines, events, etc. Then if students responded, we would switch to texting them one-on-one. It worked for these purposes and definitely helped with big event check-ins, reminders, and things like venue changes. **Official Response from Biplow Bisen:** > Thank you for your feedback, and we appreciate your honest evaluation of SMS-Magic. We're glad to hear that SMS-Magic helped your previous institution get into the world of texting and served your initial needs effectively. We apologize for the less-than-ideal customer service experience you encountered. We understand the importance of prompt support, especially in time-sensitive situations like sending time-critical messages. We take your feedback seriously and ensure that we are actively working to improve our response times to better meet our customers' needs. It's great to see that SMS-Magic was helpful in sending bulk reminders and managing big event check-ins. We're committed to providing you with a reliable platform for your communication needs. If you have any further feedback or questions, please don't hesitate to reach out at care@screen-magic.com. We appreciate your use of SMS-Magic and value your business. Thank you for choosing us, and we look forward to the opportunity to better serve you in the future. ### 9. Good SMS Tool with lots of functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson B. | Salesforce Admin / Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about SMS-Magic?** It is quite flexible to use. The fact that an SMS sent to a number can be setup so that it creates a Lead in Salesforce if it's a new customer is a big functionality for us. **What do you dislike about SMS-Magic?** Nothing I can think of at the moment. So far their support and account manager assigned to us have been very helpful answering any questions and resolving any requests or inquiries. **Recommendations to others considering SMS-Magic:** They have added this tool called "Conversations" which we're trying to adopt now, but it makes it much easier to continue the conversation via SMS same as most people is used to in a regular phone (more like a chat functionality). **What problems is SMS-Magic solving and how is that benefiting you?** Since now-a-day people use smart phones and prefer to get in contact via SMS rather than via email or phone, we can take advantage of this and use SMS Magic to create Leads in Salesforce and to communicate directly with customers and in general anyone out there via SMS. Our recent benefit is that now we're able to make customer sign contract via SMS by being able to send them a DocuSign link. ### 10. Poor experience **Rating:** 0.5/5.0 stars **Reviewed by:** Madelyn L. | Admissions Counselor / Athletic Recruiter , Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2018 **What do you like best about SMS-Magic?** The group chat feature was helpful when unlimited **What do you dislike about SMS-Magic?** SMS Magic was difficult to implement into our salesforce CRM, we didn't receive accurate notifications when a student texted us. The numbers associated were unable to receive or make calls which made it confusing for students. It was difficult to navigate to text conversations, replies, and the associated contact **What problems is SMS-Magic solving and how is that benefiting you?** Hoping to be able to mass text students and be able to log our interactions with students. This would significantly help efficiency and communication with students **Official Response from Biplow Bisen:** > Thank you, Madelyn, for sharing your feedback. We genuinely regret that your experience didn't meet expectations. Please know that your insights are invaluable to us as we strive to enhance our services. We understand that the bulk chat feature was helpful to you when unlimited, and we'll take your feedback into account as we evaluate our offerings. We apologize for the difficulties you faced during the implementation process into your Salesforce CRM. Our team is committed to assisting customers with a smooth onboarding experience, and we're sorry we fell short in your case. Regarding the notifications and phone number limitations, we're actively working on enhancing these aspects to improve user experience and communication. If you have any further questions or concerns, please reach out to our support team(care@screen-magic.com). We're dedicated to resolving any issues and ensuring your satisfaction. Thank you for choosing SMS-Magic, and we hope to regain your trust in the future. ### 11. Good product for mass messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Kris H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about SMS-Magic?** I think the best part of the product is the ability to send mass messages to individuals **What do you dislike about SMS-Magic?** The user interface was a bit clunky but they have not revamped it and is much more user friendly **Recommendations to others considering SMS-Magic:** Great product to mass message **What problems is SMS-Magic solving and how is that benefiting you?** We are mass messaging individuals and getting better response rates then when we were calling them ### 12. Nice app with some good features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about SMS-Magic?** Converse Desk is a really nice feature. It is also available as an embedded component which is good. **What do you dislike about SMS-Magic?** I felt the UI was a little slow when compared to other apps like 360 SMS. **What problems is SMS-Magic solving and how is that benefiting you?** The ability to send SMS allows our Recruiters to send SMS messages to candidates which is very useful in recruiting industry ### 13. Limited usage in our CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about SMS-Magic?** Ability to text clients out of saleforce platform. **What do you dislike about SMS-Magic?** It is difficult to get set up, building out a workflow is difficult, and the amount of numbers we are able to text from is limited **Recommendations to others considering SMS-Magic:** When you are implementing make sure you have someone on staff that is a crm administrator or has experience with building out complex workflows. It is not easy to build out for a small organization. Also, they are limited to the number of phone numbers you can text out from. We didn't know this going in and it would have changed our decision to move forward with the application. **What problems is SMS-Magic solving and how is that benefiting you?** customer communication **Official Response from Biplow Bisen:** > Thank you for sharing your feedback with us. We appreciate your positive comments about the ability to text clients out of the Salesforce platform. We understand your concerns about the setup process and building out workflows, and we apologize for any inconvenience you experienced. Your feedback is valuable to us, and we are continuously working to improve our onboarding and user experience. Regarding the limitation on the number of phone numbers you can text from, it depends on the number of phone numbers that are assigned to your account. If you need more numbers, please reach out at care@sms-magic.com and we apologize for any confusion. We'll take your feedback into account to ensure our communication is clearer in the future. Thank you for choosing SMS-Magic for customer communication, and we look forward to assisting you further. ### 14. Great Service for connecting with candidates and clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Director of Marketing & Business Development, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about SMS-Magic?** This is a very user-friendly application that has seamless Jobscience and Salesforce Integration. It allows for you to send mass text messages to targeted groups, message back in forth between one party and also does an amazing job documenting everything. It also sends an e-mail alert whenever someone you message responds. **What do you dislike about SMS-Magic?** We had a few problems with text messages we were sending out showing up on mobile devices with weird characters, however, the IT team was able to take care of it. **Recommendations to others considering SMS-Magic:** We reviewed other services but this was by far the best quality and had a very reasonable price. I highly recommend it to anyone who would like to have a quick and documented way of connecting with clients and other parties. It is a recruiter's best friend! **What problems is SMS-Magic solving and how is that benefiting you?** We wanted a way to communicate with our candidates we represent in real time. Sometimes e-mails get lost and sent to the wrong folder, but sending a text message is a helpful reminder to that person to review the e-mail and also provides a platform for that person to communicate information to you more quickly. It has made us a lot of money because of the increase in engagement and follow-up. **Official Response from Biplow Bisen:** > Thank you, Scott, for your fantastic review! We're delighted to hear that you find SMS-Magic to be a great service for connecting with candidates and clients. Our seamless Jobscience and Salesforce Integration, user-friendly interface, and mass text messaging capabilities are designed to enhance your communication efforts. We appreciate your feedback about the text messages showing up with weird characters, and we're glad our IT team was able to address that for you. We're committed to providing you with the best experience possible. Thank you for choosing SMS-Magic, and if you ever have any questions or need further assistance, don't hesitate to reach out at care@screen-magic.com. We're here to support your continued success! ### 15. Sending Texts through Salesforce - could be easier **Rating:** 2.5/5.0 stars **Reviewed by:** Keleigh P. | Salesforce Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2016 **What do you like best about SMS-Magic?** Sending text messages to communicate has worked well for some of our leads. It gives our reps an advantage with leads who don't necessarily like to speak on the phone. **What do you dislike about SMS-Magic?** It is not very easily integrated with Salesforce. We had to create multiple workflow rules to alert our Sales Reps when a text message was received. Alerts were also not always sent to the person who originally sent the text message through Salesforce - often it was reassigned to the admin that installed the package. Not a huge fan of getting this implemented with all of the roadblocks we ran into. Also, support has been difficult to contact at times, probably because they are based in India, so the time difference isn't the easiest to work with. **What problems is SMS-Magic solving and how is that benefiting you?** Contacting leads in a 'more efficient' manner. More people are better at responding to text messages than phone calls from numbers that are not known. It has allowed our sales reps to reach out to leads at just the right time. **Official Response from Biplow Bisen:** > Thank you, Keleigh for sharing your thoughts on SMS-Magic. We're glad to hear that sending text messages has proven effective for communicating with your leads and providing your reps an advantage. We apologize for the challenges you faced during integration with Salesforce. We understand the importance of seamless integration, and we're actively working on streamlining the process to ensure a smoother experience for all our users. We're delighted that SMS-Magic has allowed your sales reps to contact leads more efficiently, reaching out at just the right time. Enhancing communication with leads is central to our service, and we're thrilled that it's benefiting your team. Your feedback is invaluable to us, and we will take your comments into consideration to improve our service further. If you have any specific concerns or require assistance, please don't hesitate to reach out at care@screen-magic.com. We're here to support you. ## SMS-Magic Discussions - [Is SMS Magic free?](https://www.g2.com/discussions/is-sms-magic-free) - [What is the SMS feature?](https://www.g2.com/discussions/what-is-the-sms-feature) - [What is SMS magic?](https://www.g2.com/discussions/what-is-sms-magic) - [What is Text Magic used for?](https://www.g2.com/discussions/what-is-text-magic-used-for) - [View SMS-Magic pricing details and edition comparison](https://www.g2.com/products/sms-magic/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+16%3A39%3A24+-0500&secure%5Bsession_id%5D=cb96e7e2-ae34-40bf-ae93-8b63c33667a3&secure%5Btoken%5D=b9ed8412056fc2786ab9c1b9d7c499d60491a22a8536e1f7b928f7ebe87902cf&format=llm_user) ## SMS-Magic Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## SMS-Magic Features **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top SMS-Magic Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,481 reviews)