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joel s.

Paralegal

Small-Business (50 or fewer emp.)

4/10/2025

"...Gimme a minute"

4.5/5

What do you like best about Smokeball?

What is best about Smokeball is how it is easy to understand after you master the basics. At first, it was a bit confusing, however, the billing customer service department was extremely helpful with the transition and frequent use. I literally would reach out for help because it seemed impossible to master it. Through the exceptional billing training from Sara and Maureen, they showed me several features to help me out with invoice reports. With this being said, it was an easy implementation and integration using Smokeball compared to the former platform the firm used. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

What is least helpful about Smokeball is scheduling assistance from billing. It is like trying to schedule a doctor's appointment. The dates are all booked up well into the following week and you have to wait several days just to speak to someone. #SorryNotSorry Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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Thanks for your feedback, Joel. Smokeball's complimentary training and billing experts are always here for you!

NS

Nicholas S.

Paralegal

Mid-Market (51-1000 emp.)

11/19/2025

"Exceptionally User-Friendly and Easy to Navigate"

5/5

What do you like best about Smokeball?

The platform is extremely user-friendly and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

It has a tendency to freeze up sometimes. Easy fix though. Review collected by and hosted on G2.com.

Response from Grace Angermeier of Smokeball

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Thank you for the 5 stars, Nicholas! We’re glad to hear you find Smokeball user-friendly and helpful for keeping your files organized. We appreciate you noting the occasional freezing, and our team is always here to help ensure everything runs smoothly. Thanks again for being part of the Smokeball community!

MR

Morgan r.

Paralegal

Small-Business (50 or fewer emp.)

6/2/2025

"Morgans review"

5/5

What do you like best about Smokeball?

Smokeball automatically tracks what you do within the software—emails, documents, calls, and tasks—so lawyers can bill accurately without having to manually log every minute. This helps improve billable hours and reduces revenue loss. Smokeball includes a huge template library and document automation tools, letting you generate standard legal documents quickly and with fewer errors. This can save a massive amount of time in high-volume practices. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

It’s very Windows- and desktop-based.

If you're on Mac or want to run your firm from mobile devices or a browser, Smokeball isn’t as flexible as cloud-native tools like Clio. Review collected by and hosted on G2.com.

What problems is Smokeball solving and how is that benefiting you?

One major problem it addresses is lost billable time. With its automatic time tracking feature, Smokeball records the work you're doing in the background—whether you're writing emails, drafting documents, or managing a case. This means you can capture more of your time without needing to manually track every task. As a result, your billing becomes more accurate, and your firm generates more revenue without increasing your workload. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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So glad that you're using automatic time tracking to track all your billable time and using document automation to save time, Morgan! We so appreciate your 5-star review.

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

3/24/2026

"Effortless to Use"

5/5

What do you like best about Smokeball?

Ease of use and responsiveness of customer serivce. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

Nothing. We haven't had any unsolvable issues. Review collected by and hosted on G2.com.

Response from Grace Angermeier of Smokeball

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Thank you for the 5 stars! We're thrilled to hear your experience with Smokeball has been a good one.

TH

Tia H.

Owner

Small-Business (50 or fewer emp.)

2/19/2025

"Smokeballing"

5/5

What do you like best about Smokeball?

The auto forms and now the added Archie. I mean they take work smarter not harder to another level. To have all that at your fingertips seems almost too good to be true. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

The calendar section (events in your matter) can be upgraded to integrate with Google. The Microsoft teams meet and other programming has so many glitches and many are not familiar with its function. They should be able to integrate with Google (more straight forward and user friendly) whereas you add the dates on a matter and they auto add to your Google calendar. Also the google emails with dates and regarding specific matters from/for court should be able to be added to calendars. This helps efficiency to make sure less human error occurs. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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Love to hear that you're working smarter not harder with Smokeball Billing, the automated templates and court forms, and the AI Matter Assitant, Archie. We appreciate your feedback on calendaring. Thanks for your 5-star review!

UL

Verified User in Legal Services

Mid-Market (51-1000 emp.)

2/27/2026

"Easy File Organization and Seamless Shared Access"

5/5

What do you like best about Smokeball?

Easy organization for lots of files! Useful if you want multiple people to access the same files at the same time. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

The "advanced search" can exclude some documents that should be included. Review collected by and hosted on G2.com.

Response from Grace Angermeier of Smokeball

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Thank you so much for the 5 stars! We're so glad Smokeball has kept your data organized and safe. We look forward to continuing to work with you!

JP

Javier P.

Office Manager

Accounting

Small-Business (50 or fewer emp.)

2/13/2025

"The Most Efficient Legal Practice Management"

5/5

What do you like best about Smokeball?

What I love about Smokeball is its seamless integration of case management, document automation, and time tracking all in one platform. It significantly streamlines workflows for our law firm, saves time and reduces the risk of errors, while also making client communication more efficient. I especially love the automatic time tracking feature for billing purposes. And Customer Support is always available. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

One downside to Smokeball is that the learning curve can be steep, especially for us a smaller firm. We must all communicate the way we enter things. Additionally, the pricing is very high. Review collected by and hosted on G2.com.

What problems is Smokeball solving and how is that benefiting you?

Smokeball solves several problems for example, it handles all case management, document automation, and time tracking, reducing the need for manual processes. This is especially helpful for billing and tracking billable hours since it automatically records time spent on emails, calls, and tasks, eliminating guesswork.

The benefit lies in the time saved and reduced risk of error. With everything in one place—documents, communications, and case files—it becomes easier to stay organized and keep clients updated without jumping between multiple platforms. The result is increased productivity and less administrative hassle, allowing me to focus more on actual legal work. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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Javier, we're so glad to hear that Smokeball is saving you time, automatically tracking your billable hours, and eliminating administrative tasks so you can focus on your legal work. Thanks for your 5-star review!

PU

Paige U.

Real Estate Paralegal

Small-Business (50 or fewer emp.)

3/2/2023

"I couldn't handle the volume of files I have without Smokeball"

5/5

What do you like best about Smokeball?

Everything is organized in one place. I can review old files and find things that are helpful on current files and it doesn't take a lot of work to do this. I also have honed my workflows which has saved me a lot of time. The tasks for the day are automated, so I don't have to create a daily "to-do" list. The value of this is immeasurable. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

The one thing I would change with smokeball is its lack of Apple/Mac integration. I prefer to work on mac computers and the downloadable application is not curretnly supported. Review collected by and hosted on G2.com.

What problems is Smokeball solving and how is that benefiting you?

Before I had Smokeball I would have to go through entire files to refamiliarize myself with things to know what was still outstanding and what had occurred. WIth Somkeball I utilize the automated lists that I have created, and then this causes me not to have to waste time reviewing files. There is a great ability to take notes within the tasks and tie emails to the notes so that when the reminder presents itself the day it is due I only have to review the task itself and not the voluminous file. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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Love hearing how Smokeball's workflows and tasks are automating and saving huge amounts of time for you, Paige. Really appreciate your feedback and 5-star review!

UL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

4/1/2026

"Easy to Use, Great Results, and Worth Recommending"

4.5/5

What do you like best about Smokeball?

easy to you. good results would recommend Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

sometime a bit slow.. difficulty recognizing docs Review collected by and hosted on G2.com.

Response from Grace Angermeier of Smokeball

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Thank you so much for the recommendation! Your endorsement is the highest compliment.

LO

Lacey O.

Intake Supervisor/ Content Marketing Specialist

Small-Business (50 or fewer emp.)

5/30/2025

"Smokeball is elite to its competitors!"

5/5

What do you like best about Smokeball?

Hands down Smokeball customer service is the best in the business! The software has all the necessary tools for making daily tasks an ease to track and keep organized. If we have ever had a suggestion or needed a better way to do something within the program the SB team jumps right on it! Being a customer for many years, there is a reason we have continued to stay with this choice. No doubt Smokeball is way ahead of the rest! No way we could run without it. Review collected by and hosted on G2.com.

What do you dislike about Smokeball?

Being only a personal injury firm, we would love for more of the features to be tailored to this area of practice. Review collected by and hosted on G2.com.

Response from Katharine Uhrich of Smokeball

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Thanks for your 5-star review, Lacey! We've loved partnering with your firm over the years. We're here for you and would love your feedback on how we can better tailor Smokeball to PI firms.