I find that Smokeball helps better track time and files, which is really useful for handling legal records. I like the ease of locating information, which makes my work more efficient. Review collected by and hosted on G2.com.

I find the tracking and reporting of relevant facts and fields could be better. Reports should be more customizable, like showing average fees per file type and referral information. Integrating with QuickBooks is also something I'd like to see. Additionally, the initial setup was harder than the salespeople projected. Review collected by and hosted on G2.com.

I really like Smokeball's document assembly feature and the convenience of having everything in one place when I need to look for it. It's great that I don't have to deal with multiple applications; instead, Smokeball provides everything I need in one dashboard, making it clean and efficient. Review collected by and hosted on G2.com.

It doesn't work well with collaboration with other attorneys outside my firm. I really wish that they could improve that function. Review collected by and hosted on G2.com.

I find Archie AI extremely helpful for searching documents, and I really like the email and phone integration for recording and documenting cases and files. I appreciate that it links to Outlook and RingCentral phone system as well, and although I wasn't part of the initial setup, I've heard it was wonderful. Review collected by and hosted on G2.com.

Attachments linked within emails could be streamlined better. Review collected by and hosted on G2.com.

I find Smokeball to be very user-friendly and enjoy how everything about a case is readily available, so I'm not left bridging gaps. The software is easy to use and easy to learn, which made the initial setup very straightforward. I also enjoy a feature called Archie. Review collected by and hosted on G2.com.

Auto updating trust balances when using LawPay. Review collected by and hosted on G2.com.

I appreciate the integrations with other software, like Outlook and Word. My Outlook calendar syncs with my Smokeball calendar, and emails in Outlook can be easily tagged to a matter. Word documents created within a matter in Smokeball save directly to that matter. Review collected by and hosted on G2.com.

Some clients don't use email and prefer text messages. Even a few don't have email addresses. I wish Smokeball's message tool functioned with just a phone number and was consistent in its reliability. Review collected by and hosted on G2.com.

Smokeball has been a very helpful tool for our practice. It does an excellent job of collecting all the necessary information for each matter in one place, which helps cases organized and easy to manage. The reporting features are especially useful, with the ability to split and filter information by attorney, making oversight and tracking much more efficient. Invoicing and billing are straightforward, seamless, and save a significant amount of time. Overall, Smokeball has improved both our workflow and efficiency. Review collected by and hosted on G2.com.

The reporting functionality is somewhat limited, as there is no option to create fully custom reports. Additionally, the system does not currently offer a dedicated option for healthcare related matters, which would be beneficial for practices in that area. It would also be helpful to have a popup or real-time notification when sending messages to coworkers to ensure timely awareness and responses. Review collected by and hosted on G2.com.

I really appreciate Smokeball, especially its AI component Archie, which helps me tremendously be more efficient in my work. It assists me in drafting documents, emails, and letters to clients quickly and effectively. Review collected by and hosted on G2.com.

I don't like the occasional software glitches, like when the letterhead doesn't load correctly and needs to be manually fixed. Review collected by and hosted on G2.com.

I am happy with the software itself and the customer support. Review collected by and hosted on G2.com.

It is loosing its pricing competitiveness which was a big reason for our transition to Smokeball in the first place. I am at the end of my first 36 month contract and the renewal fees have nearly DOUBLED which is hard pill to swallow. There is no real way to reduce fees without substantial loss in features which made Smokeball attractive in the first place. While they offer different pricing/feature levels, if you want the features of automated precedents and autotime there is virtually no saving compared to their top-tier pricing due to how expensive they've made addons. Their second tier product has options to include $107 worth of addons when their first tier product includes them all for an additional $50. Even if you just choose 1 addon, the savings are negligible compared to the top tier product.

Smokeball has virtually caught up in pricing to the product offering we left to transition to Smokeball. Very disappointing. Review collected by and hosted on G2.com.

I work at a firm with a large staff across multiple offices and Smokeball makes it easy for us to all communicate, share documents, communicate with Clients, and be able to utilize an internal AI tool. It has several features that help the team be more organized and efficient as well. Review collected by and hosted on G2.com.

We have had alot of glitches lately that interfere with communication. Review collected by and hosted on G2.com.

I find Smokeball efficient and it really helps me stay organized. It allows us to process our cases efficiently and saves me time. The initial setup was extremely easy. Review collected by and hosted on G2.com.

It would be nice if it had the capability to sync with Google Mail instead of Outlook. Review collected by and hosted on G2.com.