I like the integration with Outlook. It helps me make sure that I keep my appointments on my Outlook calendar up to date with Smokeball matters. This is particularly useful because when I get back from court, the paralegals can update the client. It also helps me track my time by linking email matters in Outlook to the Smokeball matter, so that all of my information can be saved in one place. Review collected by and hosted on G2.com.

Sometimes the integration between Outlook calendar and Smokeball doesn't always work where I'm not always able to associate my Outlook calendar entry with a Smokeball entry. I don't like that at midnight all of my time entries for the day disappear while Smokeball is updating their system. I understand that it has to happen at some point, but it always scares me when my time entries disappear for an hour or two. Review collected by and hosted on G2.com.

I really like Smokeball for its user-friendly interface, making it easy to quickly access information, which is a big time saver for my staff. They find it easy to create and interact with information, which helps them find and draft documents quicker, leading to a more efficient firm. I also appreciate the AI features that help me learn about case insights, and I like being able to keep all components of a file in one place with the help of Smokeball's integrations, including emails through the Outlook integration, inter-team messages, and tasks associated with a matter. The in-app messaging platform is also handy for storing documents and folders, which contributes to staying organized on cases and setting up appropriate workflows. The ability to ask the AI user about all content is a valuable feature. Review collected by and hosted on G2.com.

I would say some of their templates, not so much that they could be improved, but I'd like to see more of them. They can be pretty helpful, but there isn't a large repository of native templates. Review collected by and hosted on G2.com.

I love Smokeball's AI matter assistant, Archie; it has been an absolute game changer. It's intuitive and user-friendly, seamlessly integrating into my process with all the integrations that Smokeball offers without adding complexity. I appreciate the ability to choose which AI provider and stylistic approach it draws from, making this tool incredibly powerful and allowing me to tailor it to my standards. This kind of flexibility is rare and sets Archie apart from other tools. What truly elevates Smokeball to the top is its exceptional commitment to client support and ongoing education. Smokeball is far more than software; it's a strategic partner that supports growth, enhances our service, and reinforces our commitment to excellence for every client we serve. The initial setup was easy and intuitive. Review collected by and hosted on G2.com.

It has a few glitches that could be fixed. When populating my matters, I have to take extra steps when I refresh. Review collected by and hosted on G2.com.

I use Smokeball for case management of all cases in the firm and I like that it keeps the entire file easily accessible. The good categorization of important information such as negotiations and medical provider information is really helpful. This accessibility keeps attorneys or staff from having to dig around the files to find out important information, essentially saving time. Review collected by and hosted on G2.com.

I think sometimes the layout and the way to access information can be tricky to use. The arrows to expand layers to each file are tiny. Also I wish we could access information while we fill out information in boxes. Like if I am filling out information for an adjuster, Smokeball does not allow me to access any other file information while I am in one box. I wish I had access to the rest of the file so I don't have to close out of the box and pull up the information where I can see it in the matter. Some of the functions are not as intuitive for the normal user at least for the visual layout. Review collected by and hosted on G2.com.

I love that I can enter the name of a witness or victim into my system, and it will find all the files that person is associated with. Review collected by and hosted on G2.com.

I haven’t found much of a downside. If I had to point to one issue, it would be that my files somehow got switched to show only emails—something I didn’t do. I know the correct setting now, but I wasn’t too pleased to suddenly think my files were missing and not understand why. The other problem is the hours of support available. Unable to bill exact time on time keeping. Billing requires me to exit out to another system. Review collected by and hosted on G2.com.

I like that Smokeball keeps everything organized and provides detailed views for each matter. The integration with MS 365 is great as it allows everything to be within one platform. I appreciate how it keeps track of tasks and files organized within each matter. The template lab feature makes it super fast to create documents or drafts. It was quick and easy to set up, and I learned the ins and outs within a week. Smokeball truly helps streamline our operations, and I would highly recommend it. Review collected by and hosted on G2.com.

I think maybe the chat/messaging feature if it would allow to add screenshots rather than having to upload them Review collected by and hosted on G2.com.

I like how organized Smokeball is. Everything is in its proper place, making it easy to find what I'm looking for and perfect for new users. I genuinely love the workflows; they make tasks more concise and cleaner, eliminating the need to bundle everything into one or remember to create follow-up tasks. I love Archie very much, particularly for how it assists with quickly locating specific documents or information and drafting pleadings and demands. Review collected by and hosted on G2.com.

Maybe the contacts could use more work. Sometimes I just struggle knowing the adjuster for a claim because you can only assign one to the tab at a time, but there is an adjuster for many categories. Review collected by and hosted on G2.com.

I like the cloud-based functionality of Smokeball, which allows me to access all my files from anywhere, whether I'm at home or on the go using my Microsoft Surface. I can easily get on Smokeball and find all my files there, making it convenient to edit documents. I also appreciate its collaboration features, which let me share documents with my staff and collaborate on important tasks. The email tagging feature is pretty helpful; it lets me tag emails as they come into my inbox and associate them with specific matters. This helps a lot with staying organized and is also useful for billing purposes. Review collected by and hosted on G2.com.

My biggest complaint about Smokeball is the billing functionality. There's no ability to run some basic reports that we need as a firm, like seeing how many hours have been billed to a specific client or matter in a given day. This lack of functionality is a big problem for us, and it feels like something that should be easy to implement, and I do not feel like Smokeball has been sufficiently responsive to our needs in this regard. Another issue is the mobile app. Its limited functionality is disappointing, especially because litigators are often on the move. The app feels clunky and your ability to search for, access and/or edit files is very limited compared to the desktop client. My partner reports that he is even unable to draft/edit documents on his iPad Pro. Finally, it is pretty clear Smokeball is more tailored to plaintiff's practices than defense litigation firms like mine. Review collected by and hosted on G2.com.

Really love Archie and its capabilities. Archie makes my workday flow smoothly and keeps me organized. I would highly recommend Archie to anyone who is using Smokeball Legal Software! This helps me help the attorneys more effeciently. Review collected by and hosted on G2.com.

I’m not sure what might be considered unhelpful about Smokeball. There are plenty of options I haven’t needed to use yet, so that would be hard for me to answer. Review collected by and hosted on G2.com.

I like the tasking ability of Smokeball as it allows any attorney to send me tasks that need to be completed, which is super helpful since I work for multiple attorneys. The AI time feature is a great addition because it stops me from losing track of my billable time if I forget to save a manual time entry. I also like that I have the messaging feature to communicate back and forth with my clients. Plus, I feel it's pretty user-friendly. I didn't face any issues learning the software and I was able to learn it fairly quickly. Review collected by and hosted on G2.com.

When I generate an email inside of Smokeball, it doesn't always put my signature line in my email. So I have to copy and paste that, and it's kind of annoying. Review collected by and hosted on G2.com.