--- title: Smokeball Reviews meta_title: 'Smokeball Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 385 reviews by the users' company size, role or industry to find out how Smokeball works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 385 scale: '5' date_modified: '2026-08-12' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Smokeball Reviews **Vendor:** Smokeball **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 385 ## About Smokeball Smokeball is a cloud-based practice management software designed for mid-size, small, and solo law firms. Developed by legal professionals, Smokeball allows users to manage their daily tasks within a single, secure platform tailored to their practice areas (personal injury, family law, real estate, civil litigation, business law, and more.) Legal professionals use Smokeball to streamline their workflows, from client intake to invoicing. Key features include: • 200+ pre-built matter types for different areas of law • Easy-to-review automatic time tracking • Robust Document automation • Email and document management through Microsoft Office • Firm insights and reporting capabilities • Access to 20,000+ federal and local court forms • Comprehensive onboarding and ongoing training Smokeball’s practice management software and award-winning client support help legal professionals capture more billable hours without working more and regain peace of mind. ## Smokeball Pros & Cons **What users like:** - Users enjoy the **ease of use** of Smokeball, praising its user-friendly interface and organized document management. (36 reviews) - Users appreciate the **organization features** of Smokeball, which streamline document management and enhance productivity. (33 reviews) - Users value the **user-friendly document management** of Smokeball, praising its organization and searchable features for legal documents. (32 reviews) - Users value the **efficiency** of Smokeball, praising its document management and intuitive organization features. (30 reviews) - Users praise the **tracking features** of Smokeball for their effectiveness in keeping organized and connected with cases. (24 reviews) - Document Sharing (22 reviews) - Task Management (22 reviews) - Users value the **time-saving features** of Smokeball, significantly streamlining workflows and enhancing efficiency in legal practices. (22 reviews) - Communication (21 reviews) - Users rave about Smokeball's **exceptional customer support** , emphasizing their responsiveness and helpfulness in addressing needs and suggestions. (20 reviews) **What users dislike:** - Users struggle with **missing features** like customizable invoicing and limited functionality in document management and AI assistance. (16 reviews) - Users report significant **billing issues** , citing poor functionality and the need for numerous workarounds in Smokeball. (12 reviews) - Users experience **slow performance** with Smokeball, facing delays in loading PDFs and lagging during memo writing. (12 reviews) - Users often face **software bugs** that disrupt communication and hinder file accessibility, leading to frustration. (12 reviews) - Users report **integration issues** with Smokeball, finding it difficult to connect with platforms like Logmatics and LawPay. (11 reviews) - Email Integration (10 reviews) - Users experience **slow PDF loading times** and issues with document saving and versioning in Smokeball. (9 reviews) - Poor Customer Support (9 reviews) - Limitations (8 reviews) - Update Issues (7 reviews) ## Smokeball Reviews ### 1. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** What I like most about Smokeball is how intuitive and efficient it is for day-to-day legal work and case management. The automatic time tracking and document automation save a significant amount of time and cut down on manual entry. Everything is centralized in one system—files, calendars, emails, and tasks—which makes it easier to stay organized and keep cases moving forward. The program is user-friendly and easy to learn without needing extensive training. **What do you dislike about Smokeball?** While Smokeball is very helpful overall, some features come with a learning curve at first, especially when it comes to customizing templates. At times, the system can lag, and certain tools feel more complex than necessary for simpler tasks. More flexibility in customization and reporting would make the platform even stronger. **What problems is Smokeball solving and how is that benefiting you?** Smokeball addresses the challenge of disorganized case management by bringing all case-related information into a single platform. It reduces the administrative burden by automating time tracking, document creation, and other routine tasks, which helps maintain accuracy and consistency. As a result, I spend less time on administrative work and more time focusing on substantive legal matters and supporting our clients. **Official Response from Grace Angermeier:** > Thank you for your thoughtful feedback, Kayla. So happy to hear Smokeball has brought your team organization and consistency. Our goal is always to help you get time back for your clients. We value your feedback on customization and reporting and hope we can offer what you are looking for as we continue to develop our tools. We appreciate your 5 star review and look forward to continuing to work together! ### 2. Good overall; Needs Improved Billing and Mobile App **Rating:** 3.0/5.0 stars **Reviewed by:** Mitchell R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smokeball?** I like the cloud-based functionality of Smokeball, which allows me to access all my files from anywhere, whether I'm at home or on the go using my Microsoft Surface. I can easily get on Smokeball and find all my files there, making it convenient to edit documents. I also appreciate its collaboration features, which let me share documents with my staff and collaborate on important tasks. The email tagging feature is pretty helpful; it lets me tag emails as they come into my inbox and associate them with specific matters. This helps a lot with staying organized and is also useful for billing purposes. **What do you dislike about Smokeball?** My biggest complaint about Smokeball is the billing functionality. There's no ability to run some basic reports that we need as a firm, like seeing how many hours have been billed to a specific client or matter in a given day. This lack of functionality is a big problem for us, and it feels like something that should be easy to implement, and I do not feel like Smokeball has been sufficiently responsive to our needs in this regard. Another issue is the mobile app. Its limited functionality is disappointing, especially because litigators are often on the move. The app feels clunky and your ability to search for, access and/or edit files is very limited compared to the desktop client. My partner reports that he is even unable to draft/edit documents on his iPad Pro. Finally, it is pretty clear Smokeball is more tailored to plaintiff's practices than defense litigation firms like mine. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps me organize and store case files like pleadings and medical records, access files from anywhere due to its cloud-based functionality, and collaborate with staff. The email tagging is great for organization and billing, especially since I'm not very organized by nature. **Official Response from Grace Angermeier:** > Thank you for your detailed feedback, Mitchell. We're happy to hear that Smokeball has helped you work from anywhere, collaborate with your team, and tag your emails to be tied to specific matters. We appreciate your feedback on the billing features and mobile experience, and we hope to work with you in the future to improve these items for you. Please feel free to connect with support whenever you run into these issues! ### 3. Efficient Client Management with Modern Features **Rating:** 4.0/5.0 stars **Reviewed by:** Shanice F. **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** I like the color coding, AI, and intake forms in Smokeball. It makes client profiles easier to manage, and the intakes keep gathered information clean, consistent, and organized. **What do you dislike about Smokeball?** I wish that the Calendar had a little more customization, organization, and viewing settings. Would like to have an option the change the view where the names I have checked on are displayed along the top and across. Would like to be able to "pin" Memos so that certain memos stay at the top of Memos and don't get lost. Would like to see some sort of group/folder setting within the memos, like creating a "folder" labeled "Attorneys" where I can find only memos left by Attorneys. When sending Phone Messages, I would like to be able to select a group rather than checking individual names. I am also not fond of the Web version of the program. It is limited and does not work like the program version which makes working remote difficult. **What problems is Smokeball solving and how is that benefiting you?** I use Smokeball for client management. It makes client profiles easier to manage and keeps intake information clean, consistent, and organized. **Official Response from Grace Angermeier:** > Thank you so much for your feedback and thoughtful feature suggestions, Shanice. We are so glad to hear Smokeball has helped with your client management, and your Account Manager will be in touch regarding the specific requests you mentioned. We appreciate your business! ### 4. Organized and User-Friendly, But Slow PDF Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel N. **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** I use Smokeball for all our firm documents, saving, and creating activities. It's very easy to work with and makes saving documents and copying them to other files a breeze. I like how everything is organized in the file - when we save a document, we can easily put it in or create a folder, making it much easier to find later. The initial setup was fairly easy, and I caught on quickly. **What do you dislike about Smokeball?** Sometimes the PDFs take very long to load, and sometimes the documents don't close when you hit the close button. I would like to easily open a PDF and not have it load for 20 seconds before I can scroll or access it. **What problems is Smokeball solving and how is that benefiting you?** I use Smokeball for all firm documents, saving and creating them. It's easy to work with, organizes files well, and lets us find documents easily by creating folders. **Official Response from Grace Angermeier:** > Thank you for your feedback, Rachel. We're happy to hear Smokeball has helped with your firm's organization and that the onboarding process was smooth. Your note on PDFs is a valid frustration and we are working to speed the load process. Should you run into any other issues, please let us know. ### 5. Effortless Document Management for Legal Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jack D. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smokeball?** I like the ability to easily organize documents and emails into each client's file. I also like its search capabilities. I can easily create a folder in a file and place relevant documents in those folders. I can also search for specific documents or terms in a specific file, or search for a name of a document in my entire company's files combined to find an example to work off of. It took rarely any time to become comfortable, and even less time to become extremely comfortable. **What do you dislike about Smokeball?** I think Smokeball could improve its automatic tagging of emails. Sometimes it leads to duplicate emails being tagged in a file, or not tagged at all. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps me with file management, task reminders, and scheduling. I can organize and search documents easily, though email tagging could be improved. **Official Response from Grace Angermeier:** > Hi Jack, Thank you for the detailed review. We're so glad Smokeball helps with your organization, and that the search functionality meets your needs. I appreciate the feedback on email tagging and the team will make sure to look into this further. ### 6. Effortless Document Automation and Case Management **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia H. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Smokeball?** Smokeball has been one of the best tools we’ve implemented in our firm. The platform is intuitive, streamlines tasks that used to take a lot of time, and makes managing files, documents, and calendars incredibly efficient. The document automation and templates are excellent, helping us work with more accuracy and speed. The automatic time tracking feature is also extremely helpful and gives us a clear, effortless record of our work. Their customer support is outstanding—they respond quickly, offer clear solutions, and consistently provide great guidance. Overall, Smokeball has improved our organization, productivity, and the quality of service we deliver. Highly recommended for any firm looking to optimize their daily workflow. **What do you dislike about Smokeball?** I can´t connect it to my new outlook and sometimes have trouble downloading documents **What problems is Smokeball solving and how is that benefiting you?** Smokeball solves the problem of disorganization and wasted time in law practice. It keeps every part of a case—documents, emails, notes, and deadlines—in one place, so nothing gets lost or overlooked. The automatic time tracking and document automation save hours of manual work, and the workflows help ensure that every step of a case is handled consistently. Overall, it has made our practice more efficient, accurate, and stress-free. **Official Response from Grace Angermeier:** > Thank you for your thoughtful review, Sofia. We’re glad to hear Smokeball’s automation, organization, and time-saving features have made such a strong impact on your firm, and we appreciate the shoutout to our support team. We’re sorry to hear about the Outlook connection and download issues, and our team would be happy to help troubleshoot so everything works smoothly for you. Thank you again for your feedback and for choosing Smokeball! ### 7. Integrative Features, But Needs Reliable Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn W. **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** I appreciate the integrations with other software, like Outlook and Word. My Outlook calendar syncs with my Smokeball calendar, and emails in Outlook can be easily tagged to a matter. Word documents created within a matter in Smokeball save directly to that matter. **What do you dislike about Smokeball?** Some clients don't use email and prefer text messages. Even a few don't have email addresses. I wish Smokeball's message tool functioned with just a phone number and was consistent in its reliability. **What problems is Smokeball solving and how is that benefiting you?** I use Smokeball to manage my calendar, store documents, and track my time. It makes it easier to track time and generally keep track of my cases. **Official Response from Grace Angermeier:** > Hi Shawn, Thank you for the 5-stars! We are thrilled to hear the Microsoft integration has helped with your firm's organization. Your feedback on client messaging is very helpful, and we will keep you in the loop as we evolve our client communication options. Sincerely appreciate your endorsement! ### 8. Smokeball Streamlines Workflow and Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Smokeball?** Smokeball has been a very helpful tool for our practice. It does an excellent job of collecting all the necessary information for each matter in one place, which helps cases organized and easy to manage. The reporting features are especially useful, with the ability to split and filter information by attorney, making oversight and tracking much more efficient. Invoicing and billing are straightforward, seamless, and save a significant amount of time. Overall, Smokeball has improved both our workflow and efficiency. **What do you dislike about Smokeball?** The reporting functionality is somewhat limited, as there is no option to create fully custom reports. Additionally, the system does not currently offer a dedicated option for healthcare related matters, which would be beneficial for practices in that area. It would also be helpful to have a popup or real-time notification when sending messages to coworkers to ensure timely awareness and responses. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is solving several key problems: 1. Information collection and organization - It centralizes and collects all necessary matter-related information in one place. 2. Attorney-level visibility and reporting - The ability to split reports by attorney helps with accountability, performance tracking, workload management, and internal reporting. 3. Time-consuming billing and invoicing - Simplifies invoicing and billing, addressing common pain points such as manual billing errors, inefficiencies, and delays in getting invoices out. 4. Workflow efficiency and consistency - By standardizing how matters are set up and managed, it reduces process inconsistencies and improves overall operational efficiency. **Official Response from Grace Angermeier:** > Thank you so much for your thoughtful review. We are thrilled to hear Smokeball is helping with centralization, reporting, billing and workflows, and we sincerely appreciate your feedback on reporting functionality. If there is anything we can help with in the future, please don't hesitate to reach out! ### 9. Smokeball Keeps Our Multi-Office Team Connected, Organized, and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Smokeball?** I work at a firm with a large staff across multiple offices and Smokeball makes it easy for us to all communicate, share documents, communicate with Clients, and be able to utilize an internal AI tool. It has several features that help the team be more organized and efficient as well. **What do you dislike about Smokeball?** We have had alot of glitches lately that interfere with communication. **What problems is Smokeball solving and how is that benefiting you?** Being able to utilize an internal AI tool and being able to have multiple features for organization and efficiency. **Official Response from Grace Angermeier:** > Thank you for sharing your experience with Smokeball. We are so happy to hear that the tool supports your large organization. The team is sorry to hear about your recent road bumps. If you'd like to go into more detail about these issues with our support team, please feel free to request a support ticket. We sincerely appreciate your feedback and look forward to continuing to work together! ### 10. User-Friendly and Keeps Documents Perfectly Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smokeball?** The system is very user friendly and it helps keep all documents organized and simple. **What do you dislike about Smokeball?** The only issues we have had is when Smokeball goes down and we are not notified in a timely manner. **What problems is Smokeball solving and how is that benefiting you?** Creates a paperless environment **Official Response from Grace Angermeier:** > Thank you for taking the time to leave a review. The team is so happy to hear Smokeball has kept you organized and simplified your workflow. It's a pleasure working with you and your firm! ### 11. Smokeball is a fantastic case management software. **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smokeball?** Our firm has used this software since 2017, it is a comprehensive tool for all of our practice areas that is easy to use. They are constantly making changes and updates to the software which allow us to use it across all of the departments at our general practice firm. Many useful features for communicating seamlessly with clients, uploading and organizing data, creating and housing documents and the new AI feature is hugely beneficial. **What do you dislike about Smokeball?** We have had a few glitches with the billing portion since using it in 2024. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is always enhancing its features and implementing changes as the industry changes. The biggest benefit is that we can use it for almost every aspect of our practice since it integrates with other services we utilize in our practice. **Official Response from Katharine Uhrich:** > Dawn, it's been great partnering with you and your firm over the years! Client feedback is essential to evolving Smokeball to meet our users' needs. So glad it's giving your firm full visibility into every aspect of your practice and helping you work smarter. ### 12. ...Gimme a minute **Rating:** 4.5/5.0 stars **Reviewed by:** joel s. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Smokeball?** What is best about Smokeball is how it is easy to understand after you master the basics. At first, it was a bit confusing, however, the billing customer service department was extremely helpful with the transition and frequent use. I literally would reach out for help because it seemed impossible to master it. Through the exceptional billing training from Sara and Maureen, they showed me several features to help me out with invoice reports. With this being said, it was an easy implementation and integration using Smokeball compared to the former platform the firm used. **What do you dislike about Smokeball?** What is least helpful about Smokeball is scheduling assistance from billing. It is like trying to schedule a doctor's appointment. The dates are all booked up well into the following week and you have to wait several days just to speak to someone. #SorryNotSorry **What problems is Smokeball solving and how is that benefiting you?** N/A **Official Response from Katharine Uhrich:** > Thanks for your feedback, Joel. Smokeball's complimentary training and billing experts are always here for you! ### 13. Easy File Organization and Seamless Shared Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Smokeball?** Easy organization for lots of files! Useful if you want multiple people to access the same files at the same time. **What do you dislike about Smokeball?** The "advanced search" can exclude some documents that should be included. **What problems is Smokeball solving and how is that benefiting you?** Organization, data sharing, keeping confidential information protected. **Official Response from Grace Angermeier:** > Thank you so much for the 5 stars! We're so glad Smokeball has kept your data organized and safe. We look forward to continuing to work with you! ### 14. Smokeball is elite to its competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey O. | Intake Supervisor/ Content Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Smokeball?** Hands down Smokeball customer service is the best in the business! The software has all the necessary tools for making daily tasks an ease to track and keep organized. If we have ever had a suggestion or needed a better way to do something within the program the SB team jumps right on it! Being a customer for many years, there is a reason we have continued to stay with this choice. No doubt Smokeball is way ahead of the rest! No way we could run without it. **What do you dislike about Smokeball?** Being only a personal injury firm, we would love for more of the features to be tailored to this area of practice. **What problems is Smokeball solving and how is that benefiting you?** NO paper files! More streamlined data processing and ease of accessibility between multiple offices. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Lacey! We've loved partnering with your firm over the years. We're here for you and would love your feedback on how we can better tailor Smokeball to PI firms. ### 15. Smokeball Has Made Work Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Smokeball?** I love the task lists! It is SO easy to create tasks and make them a priority. Adjusting how you view your tasks has been extremely helpful and a great feature. **What do you dislike about Smokeball?** There seems to be a lot of issues with the memos. My team has found that when we are writing memos, there is a lot of lagging. While this is just a glitch and not permanent, it is something that we have tried to have fixed several times. **What problems is Smokeball solving and how is that benefiting you?** Smokeball helps everyone on our team to be on the same page in a matter and allows for easy organizing for each client. **Official Response from Katharine Uhrich:** > Love hearing that you're more organized with Smokeball and it allows everyone to be on the same page at your firm! We appreciate your feedback on the memos--and your 5-star review. ### 16. Smokeball: The Extra Paralegal Every Law Firm Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Martin K. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smokeball?** The software is like having an extra paralegal on staff—it streamlines document automation, case management, task management and workflows with remarkable efficiency. The intuitive interface and seamless integrations make it easy to stay organized. Smokeball is the core of all our case management and it is the main tool that we use daily. Customer support is responsive, and frequent updates keep the platform improving. **What do you dislike about Smokeball?** The only downside is that it does not integrate with the newest version of Outlook, which has some nice advanced features. **What problems is Smokeball solving and how is that benefiting you?** Smokeball is the central hub for all our case management activities, from client intake, document creation to task assignment and workflow. It keeps everything moving smoothly and efficiently. **Official Response from Katharine Uhrich:** > We love to hear that Smokeball is acting like an extra paralegal for your firm. Efficiency, organization, and time savings is what it's all about! We're working on the integration with the newest version of Outlook so you can take advantage of those new features without losing any of the streamlined Smokeball functionality. Thanks for your 5-star review! ### 17. Smokeball - game changer for law firms **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** We are half way through our second year in using Smokeball, and it has completely transformed the way I manage cases and workflow. It’s not just another legal software—it genuinely makes day-to-day tasks more efficient and organized. One of the biggest benefits for me is document automation. The ability to generate accurate, pre-filled legal documents in just a few clicks saves so much time and reduces the risk of errors. No more repetitive data entry—just streamlined, professional-looking documents every time. Another standout feature is Archie AI. It helps analyze case information, provides useful insights, and even predicts next steps, which has been incredibly helpful for staying on top of matters. It’s like having an extra set of hands to manage the workload. The task management system is also fantastic. It keeps everything organized, ensures deadlines aren’t missed, and makes collaboration with my team seamless. Assigning tasks, tracking progress, and staying on top of priorities has never been easier. One thing I really appreciate is Smokeball’s search functionality. It’s incredibly fast and accurate—I can quickly find documents, emails, and case details without digging through endless files. This has been a huge time-saver. Overall, Smokeball has made a real difference in my workflow. It’s reliable, intuitive, and packed with features that actually make my job easier. If you're looking for a way to improve efficiency in your practice, I’d highly recommend giving it a try. **What do you dislike about Smokeball?** There are so few drawbacks with using Smokeball, the only thing I can think of is that the system doesn't seem to work great with Excel documents, though not being a tech person, I don't know if that is related to Smokeball or Excel. **What problems is Smokeball solving and how is that benefiting you?** Keeping track of multiple tasks and eliminating time wasted pulling information together to write a letter or submit a form. Huge Time Saver! **Official Response from Katharine Uhrich:** > Bonnie, thanks for your detailed 5-star review. It's fantastic to hear that Smokeball has transformed how you work. We love to hear that we're alleviating pain points and making life easier whether it comes to quick, accurate document creation or ensuring your don't miss a deadline. If you'd like to share some details with your account manager around the Excel issues you're having that will help us greatly to troubleshoot. We're here for you! ### 18. Intuitive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smokeball?** Smokeball is incredibly user friendly. They also have a fantastic training that allows you to tailor to your firms needs. Complete integration with my desktop and software allowing smooth workflow. Implementing for our firms needs was a breeze and customer support is always avaiable with any transitions or adjustments I have had thus far. **What do you dislike about Smokeball?** I have yet to come across soemthing I truly dislike. There have been solutions to any issues that have arrived everystep of the way. **What problems is Smokeball solving and how is that benefiting you?** SB constanly updates and adds features that keep up with case matters. I can usually find any forms or templates needed. When there are any missing, I contact support and they assist me in making the adjustments needed. Intake forms are amazing but still need some fine tuning to refine. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review. So glad you've taken advantage of the training and really tailored Smokeball to your firm's needs. We constantly evolve and prioritize feature updates based on client feedback, so thank you for taking time to share! (We're rolling out updates to intake forms, but if you have thoughts--please share!) We're here for you. ### 19. Excellent Legal File Organizer **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Smokeball?** I like how Smokeball will draft legal documents for you and keeps all of my files organized in one place. **What do you dislike about Smokeball?** I wish Archie was a better AI source. I have had problems with it. It does not do a great job of summarizing deposition transcripts. I find ChatGPT to be more helpful. **What problems is Smokeball solving and how is that benefiting you?** It organizes all of my files neatly in one place. It is good in providing a format for certain documents. **Official Response from Katharine Uhrich:** > Colin, so glad you're loving the automated templates to assist with document creation and that Smokeball is helping you stay organized. One of the many great things about Archie AI is that it's integrated into your instance of Smokeball so it's secure and can produce accurate results with the right prompting. If you haven't already tried the new Archie Prompt Library, I highly recommend it: https://support.smokeball.com/hc/en-us/articles/29816246368919-Using-the-Archie-Prompt-Library Thanks for your 5-star review! ### 20. Useful Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ana F. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Keeping track of cases, clients, and statutes has been a breeze with this software. Can't remember how he managed without it before. Lots of helpful tools to successfully manage all stages of a file: from sol reminders, intakes, and tasks. We've had to contact customer service on occasion but they were always eager to please and resolved our issues immediately. Highly recommended to use for any area of law. **What do you dislike about Smokeball?** Some bugs and crashes periodically Help button is located poorly **What problems is Smokeball solving and how is that benefiting you?** Legal drafting of documents Automation Client management **Official Response from Katharine Uhrich:** > Thanks for your detailed review, Ana! Thrilled that Smokeball is making work so much easier than before. Automation, organization, and end-to-end case management is what it's all about. We're here whenever you need us. ### 21. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie C. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Smokeball has everything in one place - emails, documents, contacts, etc. It makes it easier to collaborate on cases with others because it has the capability to contain all the information in one matter **What do you dislike about Smokeball?** While I do not use for billing - the time tracking feature never seems to work properly **What problems is Smokeball solving and how is that benefiting you?** Again, it is the ease of having all the information on one case in one location. The necessity of requiring a paper file is significantly diminished which makes remote work better **Official Response from Katharine Uhrich:** > Love hearing that Smokeball is making it easy to collaborate and work remotely because everything is in one digital place. Thanks for your 5-star review, Jackie! ### 22. My Experience Using Smoke Ball **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany F. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** Smoke Ball makes my life much easier. I love the fact I can make memos in my files for my reference later and have one place to store all my contacts.Go Smoke Ball! :D **What do you dislike about Smokeball?** Templates could be easier to update. Also, the fact that when you have the contact window open, no other windows work. And that can get frustrating. **What problems is Smokeball solving and how is that benefiting you?** Storing our files since we need to eep them for a minimum of 10 years. **Official Response from Katharine Uhrich:** > Go Brittany! So happy to hear Smokeball is making life easier for you. Thanks for your 5-star review! :D ### 23. Smokeball Review **Rating:** 5.0/5.0 stars **Reviewed by:** Josie N. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like the way it has so many options to keep you organized - great calendar, which you can color code and makes it easy to know when others in your company are free too. **What do you dislike about Smokeball?** Sometimes it is hard to save documents or I save something and i dont know where it went. **What problems is Smokeball solving and how is that benefiting you?** It is nice to be able to have my documents everywhere and anywhere i need them becasue i work in various offices and courthouses **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Josie! If you ever want some additional training on working with documents, our experts are happy to do a session with you. You can schedule time here: https://support.smokeball.com/hc/en-us/articles/6112208945815-Schedule-Training-with-Smokeball ### 24. Rough at the start, but now very good **Rating:** 4.0/5.0 stars **Reviewed by:** Mitch D. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Our office badly needed an organization system. It takes a while to get the hang of Smokeball and all of its function, but once you're used it, it is invaluable **What do you dislike about Smokeball?** Smokeball needs to be connected to the internet. A weak connection has a drastic impact on Smokeball's ability to run smoothly **What problems is Smokeball solving and how is that benefiting you?** Organization - we now have files for all clients with all information easily accessible in one spot **Official Response from Katharine Uhrich:** > Love to hear that Smokeball is invaluable to your firm! Three cheers for staying organized and having easy access to all your cases and contact info. We're here whenever you need us. ### 25. paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen G. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Everything! I use Smokeball with several attorneys and don't know how we worked without it. It makes working files so much more efficient. Love the esign feature that was recently included with no additional charge. The closing statements for real estate simplify things so much! **What do you dislike about Smokeball?** lag time to create a closing statement sometimes takes a while **What problems is Smokeball solving and how is that benefiting you?** efficiency of working files remotely **Official Response from Katharine Uhrich:** > Kathleen, love to hear that Smokeball is essential to your real estate firm's productivity. Efficiency is what it's all about! Thanks for your 5-star review. ### 26. It's been easy for me to learn to navigate it being new to the law business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smokeball?** that it has a box/ place for everything to we can put as much info as possible on each case **What do you dislike about Smokeball?** I'm having a bit of a hard time with Biling being new to the legal billing I am just learning how to do the invoices and how to play around with the info for the invoices. I don't like that it doesn't let me add a name, address, email. I have to pick from a list and I still don't know how to edit that list **What problems is Smokeball solving and how is that benefiting you?** none that i know of **Official Response from Katharine Uhrich:** > Thanks for your 5-star review. If you're looking to learn more about Smokeball Billing, you can schedule training with one of our billing experts here: https://support.smokeball.com/hc/en-us/articles/6112208945815-Schedule-Training-with-Smokeball They will happily help you become a billing pro! ### 27. Excellent Product That Evolves with the Times! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian A. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Love Smokeball. Keeps me organized and in touch with my cases and my staff. Was a gamechanger during Covid. They are constantly implementing new features. Best CM system by far. **What do you dislike about Smokeball?** No problems I can identify. Smokeball is a great overall product. **What problems is Smokeball solving and how is that benefiting you?** I could use a lesson on CRM and integrating our contact form with SB **Official Response from Katharine Uhrich:** > Ian, we're so glad that you're loving Smokeball. Staying organized and having transparency into your case work is what it's all about! If you'd like some additional training on integrating your contact form with Smokeball, our experts would be happy to help: https://support.smokeball.com/hc/en-us ### 28. It's got great potential! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** Smokeball is great at keeping the office organized and storing all of the critical information in one place. **What do you dislike about Smokeball?** It's bothersome that when viewing calendars, it shows a list of all former staff and that those names cannot be hidden. Also, when you onboard users that are hired for specific roles and you only want them to have access to certain types of matters, there's no way to do that in large quantities. You need to open each matter/lead and adjust permissions there. This is an impossible task when there's over 10,000 leads and matters combined. **What problems is Smokeball solving and how is that benefiting you?** Smokeball gives us one place to store all of our important documents, contacts, billing, court dates, etc. **Official Response from Katharine Uhrich:** > So glad that Smokeball is an all-in-one legal software solution for your firm! To hide former staff in the calendar section, just right click on their name and uncheck "Show former staff." And thank you for the feedback on adjusting permissions in bulk; I've passed this on to our product team. ### 29. Amazing product for mid size firm **Rating:** 4.0/5.0 stars **Reviewed by:** Ajit S. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Its versatility, staff is elementary to work with, and overall software improvement as demand and needs change. **What do you dislike about Smokeball?** Sometimes there are few features that are hard to understand. **What problems is Smokeball solving and how is that benefiting you?** It has made matter management extremely smooth. **Official Response from Katharine Uhrich:** > Thanks for your review, Ajit, and glad to hear that Smokeball makes your case management very smooth! We'd love to hear more about what features are difficult to understand as user feedback helps us grow and evolve. ### 30. Smokeball is super helpful and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I really like how i am able to docket any events on a specific case and anything i save downloads easily. **What do you dislike about Smokeball?** I have not found one thing i dislike aboyt Smokeball as of now. **What problems is Smokeball solving and how is that benefiting you?** Smoekball has made it very easy for me to look up my case in any possible way. **Official Response from Katharine Uhrich:** > Wow, Vanessa! So great to hear you're loving Smokeball and it's making access to your cases easy across devices. If you ever do find something you dislike, please reach out and let us know. User feedback is essential to our growth and evolution. ### 31. Paralegal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** I like that it keeps track of all the emails and immediately saves them in their correct file. It organizes everything easily for you. **What do you dislike about Smokeball?** Sometimes it is glitchy and slow to use. **What problems is Smokeball solving and how is that benefiting you?** It's solving disorganization problems and helps with communication and prevents miscommunication. **Official Response from Katharine Uhrich:** > Thrilled to hear that Smokeball has solved your firm's disorganization and communication troubles. Thanks for your 5-star review! ### 32. We use smokeball for everything, it is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Smokeball?** I enjoy keeping emails, documents, PDFs, all in the same file. **What do you dislike about Smokeball?** I have not found anything I dislike about Smokeball. **What problems is Smokeball solving and how is that benefiting you?** Drafting documents, keeping tasks, and using the calendar for appointments has been great. **Official Response from Katharine Uhrich:** > Thanks for your 5-star review, Nick! So glad you're loving Smokeball and it's serving as an all-in-one software to help make work easier for you. ### 33. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Smokeball?** Being able to have staff input on files on a closed circuit where you can pick up on conversations on files after a day or two have passed is really important for the practice. **What do you dislike about Smokeball?** There are some compatability issues and when there's an update to Smokeball it might not be compatable with the current version of Outlook, but nothing too difficult to manage. **What problems is Smokeball solving and how is that benefiting you?** No input. **Official Response from Katharine Uhrich:** > Thanks for your review and so thrilled you're finding Smokeball as a fantastic practice management tool. We're here for you whenever you need us! ## Smokeball Discussions - [What integrations do you have?](https://www.g2.com/discussions/smokeball-faqs-53285246-1311-43cc-a539-a887fc0b4650) - 1 comment, 2 upvotes - [how do i open e-mails from smokeball without having outlook 'Not Responding' and freezing](https://www.g2.com/discussions/12251-how-do-i-open-e-mails-from-smokeball-without-having-outlook-not-responding-and-freezing) - 1 comment, 1 upvote - [Is Smokeball cloud-based software?](https://www.g2.com/discussions/smokeball-faqs-68610ee8-c56a-4b4f-a9d7-e1161ebf204d) - 3 comments, 1 upvote - [Does Smokeball have document automation?](https://www.g2.com/discussions/smokeball-faqs-ff993cde-dd1c-4d52-beb9-4410d803aa5d) - 1 comment, 1 upvote - [Is there free training and online courses to help learn the software?](https://www.g2.com/discussions/smokeball-faqs-00f78478-86d9-43c0-960e-4316e24d9324) - 2 comments, 1 upvote - [View Smokeball pricing details and edition comparison](https://www.g2.com/products/smokeball/reviews?filters%5Bsentiment_snippet%5D=1630986&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A22%3A00+-0500&secure%5Bsession_id%5D=a4f0b746-d358-4b2d-b2a2-9e6115e708d7&secure%5Btoken%5D=b7d8c8f36dc42b40b0d42c8334ca52965fea547ab583b6a610b39cd6459a7eab&format=llm_user) ## Smokeball Integrations - 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[Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - [Wealth Docx®](https://www.g2.com/products/wealth-docx/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Smokeball Features **Platform Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Historical Reporting **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Contact Management - Forms Management - Records Management - Task Management - Conflict Management - Workflow Management - Compliance Management - Communication Management - Email Management - Contract/License Management - Billing Rate Management - Calendar Management - Legal Case Management **Generative AI** - AI Text Generation - AI Text Summarization **Storage and Collaboration - Legal Document Management** - Editing and Tracking - Centralised Database - Accessibility and Permission for Sharing - Document Storage - File Sharing - Expense Tracking - Activity Tracking - Secure Data Storage **Agentic AI - Legal Billing** - Cross-system Integration - Decision Making - Third-Party Integrations **Additional Functionality** - Customizable Fields - Billing & Invoicing - Search/Filter - Accounting - Task Management - Reminders - Calendar Management - Invoice Processing - Activity Dashboard - Electronic Payments - Quotes/Estimates - Time Tracking - Case Management - API - Billable Items Tracking - Generative AI - Real-Time Data - Collaboration Tools - Automatic Backup - Reporting & Statistics - Bank Reconciliation - Activity Tracking - Contact Database - Client Management - Financial Management - Customizable Templates - Automatic Billing - General Ledger - AI Copilot - Workflow Management - Task Scheduling - Client Portal - Document Management - Billing Rate Management - Access Controls/Permissions - Credit Card Processing - Expense Tracking - SSL Security - Customizable Reports - For Legal Professionals **Platform Content** - Automation - File Sharing - Content Library **Content Management** - Document Management - Calendar Integration - Workflow - Accounting Integration - Financial Management - Invoice Management - Portfolio Management - Contract/License Management - Patent/Trademark Management - Client Management - Case Management - Email Management - Workflow Management - Calendar Management - Task Management - Deadline Management - Docket Management - Compliance Management - Conflict Management - Communication Management - Docket Management **Content Management** - Document Management - Calendar Integration - Workflow - Deadline Management - Appointment Management **Document Management - Legal Document Management** - Search and Retreival - Synchronization of Data - Versioning - Full Text Search **Agentic AI - Legal Document Drafting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Basics** - Interoperability - Offline Editing - E-Signature **Time & Billing** - Time Tracking - Payments - Billing - Activity Tracking - Expense Tracking - Billable Items Tracking - Email Tracking - Task Progress Tracking **Analysis - Legal Document Management** - Document Review - Legal Analytics **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Automatic Backup - Customizable Forms - Activity Tracking - Electronic Payments - Predictive Analytics - Contact Database - Customizable Fields - Customer Database - Reminders - Document Storage - Court Records Search - API - Data Visualization - Two-Factor Authentication - Interaction Tracking - Version Control - Credit Card Processing - Status Tracking - Customizable Templates - Expense Tracking - Billable Items Tracking - Time & Expense Tracking - Online Payments - 2-Way Messaging - Billable & Non-Billable Hours - Mobile App **Artificial Intelligence - Legal Document Management** - AI Automation - Generative AI - Document Automation **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Reminders - API - Customizable Templates - AI Summarization - Document Generation - Case Law Research - AI Redlining - CRM - Customizable Fields - Collaboration Tools - Secure Data Storage - Search/Filter - Mobile Access - Backup and Recovery - Payment Processing - Customizable Forms **Accessibility - Legal Document Management** - Cross-Platform Access **Agentic AI - Legal Document Management** - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Customizable Templates - Two-Factor Authentication - Customizable Fields - Document Check-In/Out - Client Management - Document Capture - Audit Trail - For Legal Professionals - Optical Character Recognition - Customizable Reports - Contact Management - Search/Filter - Archiving & Retention - Client Portal - Email Management - Compliance Management - Task Management - Electronic Signature - Document Classification - AI Copilot - Version Control - Document Generation - Collaboration Tools - Activity Dashboard - Deadline Management - Billing & Invoicing - Case Management - Workflow Management - Reporting & Statistics - API - Calendar Management - Alerts/Notifications - Contract/License Management - Reminders - Document Management - SSL Security ## Top Smokeball Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (384 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - 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