We use Smokeball for our firm after trying various other legal software providers over the years (most notably, CaseFox, LeanLaw). Here are my thoughts:
1. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more!
2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline).
Overall, it's a great software and will help automate much of your workflow. We highly recommend considering it if you are looking for a robust legal software. Review collected by and hosted on G2.com.