Edit

Justin M.

Partner/Shareholder

Small-Business (50 or fewer emp.)

9/20/2019

"Part of our team"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

We use Smith.ai for our law firm's receptionist. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

I love that they integrate so we'll with our practice - they integrate with our CRM, send call summaries after every call, and give us a daily summary at the close of every day showing all calls in and their summaries. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

The only issue I had in the beginning is getting our intake script synced up with theirs. That was to be expected though, and we are running smoothly now. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Having someone available to answer our phones every time someone calls, without having to worry about an individual receptionist being away from their desk or missing a call. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

edit

Thank you Justin! Our team of trained professionals are happy to provide detailed call summaries to help maximize lead conversion.

Colleen S.

Owner

Small-Business (50 or fewer emp.)

10/13/2019

"It has been wonderful"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

To field calls of potential clients, current clients, colleagues, etc Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

The professionalism and time saving the service has provided. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

The cost. They charge per call and often the potential client calls are too short. They also charge more for integration with legal software and completing intake. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Has saved me ample time. Rather than fielding calls I can focus on my practice and growing it. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

edit

Thank you Colleen! We're happy to handle your calls to let you focus on growing your practice.

Bonnie G.

Founding Attorney

Law Practice

Small-Business (50 or fewer emp.)

10/2/2019

"Best first employee"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Scheduling appointments, taking payment, taking detailed messages Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

The fact that no call gets missed and the ROI is high Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Price is expensive on a per call basis as compared to an hourly employee who would take calls Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Already have! Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

They are my front line intake and I wouldn't have half the business I do without them. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

edit

Thanks Bonnie! We love working with you and are always working to expand our virtual receptionist, live chat and AI chatbot services to offer even better coverage. Check out our expanded 24/5 live chat hours if you haven't already!

Best,

Maddy, Smith.ai Team