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Nicole H.

Small-Business (50 or fewer emp.)

3/13/2020

"Smith AI is AWESOME!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith A.I. has been an incredible tool in expanding my firm. It has given me the freedom to work remotely so that I can spend time with my family, and given me the ability to ensure that we never miss a telephone call and ability to convert a lead into a client. The virtual receptionist service works well with the Keypad service and we couldn't be happier! Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Smith AI quickly adapts to the needs of my business Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

It would be helpful if they sold telephones with their Keypad service Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Think about the cost of what the virtual receptionist at Smith can do versus paying someone to sit in your office to do the same thing. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Consultation scheduling, payment collection, having a phone buffer. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Nicole! We're happy to have helped provide you the freedom to work remotely and balance between your work and family.

Amy F.

Owner

Small-Business (50 or fewer emp.)

3/19/2020

"Great Asset to my Small Legal Practice"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai answers my incoming phone calls and schedules clients for appointments. Smith.ai staff also make outbound calls for me when needed. In addition, they add leads to my Clio workflow to ease my client intake process. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

The Professionalism of the staff has always been great. Very responsive on meeting new needs for my client intake. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Sometimes receptionists miss collecting needed information, however, when this is done they are willing to contact the lead and obtain that information. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Smith.ai helps me solve some of my efficiency problems. Not having to answer and schedule clients opens me up to the work I want to do. It has given me more time, and helped me be more productive. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Amy! We're happy to increase your efficiency to better serve your clients by handling your calls and scheduling.

Yolanda N.

CEO

Small-Business (50 or fewer emp.)

3/31/2020

"Phenomenal!! Customer service!!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Radio & TV Entertainment Am/ FM Podcast show team really appreciates Smith.ai's professional customer service. They always report and answer client calls promptly. Our clients have only great things to say about Smith.ai's receptionist. Very reliable virtual receptionist service with phenomenal service features. Highly recommend Smith.ai!! Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Smith.ai's professional customer service. They always report and answer client calls promptl Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Their is nothing I dislike about the services provided by smith.ai. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Highly recommend smith.ai the best virtual receptionist service #1 Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

We see the Benegits of Smith.ai's professional customer service. They always report and answer client calls promptl

No problems all Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Yolanda! We're happy to be working with your team to ensure your calls are always answered promptly.

Carol O'Connor C.

Attorney & Owner

Law Practice

Small-Business (50 or fewer emp.)

3/25/2020

"Good experience , fair pricing"

4.5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

They answer calls for my law firm and either take messages or put the calls through, depending on my specific instructions. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Not having to answer my own calls while I am busy working, and having the calls emailed and texted straight to me Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Sometimes they forget to ask how people heard about me Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Definitely a good service Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I save time by not having to answer my calls and save money by not having to hire a full time receptionist. It also cuts down on distractions throughout my day. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Carol! Our trained professionals are happy to handle your calls to let you focus on working with no unnecessary distractions.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

5/18/2020

"Professional Virtual Receptionist"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

We've been using Smith.ai as our virtual receptionist for over a year now. The employees are professional and we have had no complaints from our clients. We appreciate their competitive pricing, especially not being charged for solicitations/spam calls. Would recommend their services. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Competitive pricing and not being charged for solicitations/spam calls Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

The same people aren't answering your calls. It varies. Previously, all questions went to a general support email address, but now we have the option of a personal account manager. So that's been remedied. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Not having to screen our own calls has been the biggest benefit. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you! We're glad you're enjoying the additional support of your Account Manager.

Jake C.

Adviser

Small-Business (50 or fewer emp.)

5/6/2020

"Already recommending to friends"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Virtual receptionist for my small law firm Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Saves me hours of time by avoiding interruptions without losing potential clients Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Struggle with converting time zones into Arizona where I work. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Use the free trial and you will be impressed. A good group to work with Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Distraction and dealing with vendors, advertisers and marketers (spam calls) Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Jake! We're happy to filter out your spam calls to let you focus on converting leads into new clients.

Scott A.

Owner

Small-Business (50 or fewer emp.)

5/20/2020

"Smith.ai is great. Exceptional customer service and very professional."

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

They answer my phone is a very professional manner. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

They have great Customer service and answer the phones in a professional and courteous manner. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

I love the service and I haven’t had any problems. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Highly recommend Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Answer my phone and help with customer intake. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Scott! We're happy you've enjoyed our professional service and recommend us.

John R. S.

Co-Chair

Law Practice

Small-Business (50 or fewer emp.)

9/30/2019

"Great service!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

I've been using Smith to answer the phones for my law firm. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

I know that I’ve got someone ready to answer calls for me during the day and get the right information from my clients for me. They also help by blocking the calls I shouldn’t receive (like telemarketers and spam), and then they don’t charge me for those calls.

The flat-rate pricing is great–I’m not worried about getting a surprise bill from them. I know what to expect each month.

Maddy & the team have been great at getting things set up. Beyond that, they’ve spent hours helped me work on my call structure so that it works better for me, my staff, and my clients. What other service will offer that support? Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

There are times that call volume is up and they don’t get right to the call. This is frustrating, but it’s a reality of all business–we get swamped sometimes. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I don't have to answer every call that comes in. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you John! We're always adding new receptionists to help ease call volume. Don't forget we offer live chat as well if you'd like to offer both current and prospective clients an alternative way of reaching out.

Best,

Maddy, Smith.ai Team

Ryan L.

Attorney

Small-Business (50 or fewer emp.)

9/21/2019

"Quality virtual receptionists at affordable price"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

At our law office, we have Smith.ai handle incoming calls from potential clients and existing clients. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Smith's receptionists are great and can follow very detailed instructions--including taking down quick intake information for potential clients, imputting info into our practice management system, etc. It's also very easy to work with the receptionists to have them follow up with calls or change their procedures. For example, you just send them an email when you want them to route calls differently, or when someone is going to be out of the office. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

They charge by the call, so sometimes a client will call in 3 or 4 times and have short conversations and we'll get charged for each one. Overall the pricing is competitive so it's not terrible. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Smith permits us to provide live answering to potential clients and clients without employing a receptionist. The clients enjoy a better level of service and it frees us up to focus on working our cases. We also use Smith receptionists to follow up with clients, remind them of appointments, and make simple outbound calls. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you Ryan! We're happy to handle your inbound and outbound calls to let you focus on working your current cases.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

3/19/2020

"Incredibly helpful service & very easy to work with"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai receptionists are my main answering service, answering all initial calls placed to my law firm. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

The receptionists are very professional and provide thorough and timely messages. I've had compliments from colleagues about how great my receptionist is. The staff at Smith.ai is quick to respond to my emails and has been very pleasant to work with. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

I have no complaints so far - I've been very happy. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I'm a one-person shop at this point, so it's wonderful to have someone professional answering my phone. I'm sure I would have missed new leads without Smith.ai. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you! We're happy to serve as your firm's first point of contact and capture new leads.