Smith is my virtual receptionist. They answer all incoming calls to the business. Review collected by and hosted on G2.com.

I've never had a major screw up with Smith--they are very professional and consistently get all jobs done right. Review collected by and hosted on G2.com.

I switched over to Smith.ai in February after a very bad experience with another big name competitior. The difference in service is night and day. Any concern I have had has been promptly addressed and they have taken it seriously, even if it wasn't as big a deal to me. My prior service would gaslight me and pay me lipservice. Smith.ai has actually booked appointments for me, when the others didn't book a single appointment in three months. I'm a solo firm so having a reception service that is bilingual, friendly, courteous, and proactive has made a big difference in my client-happiness rating. Review collected by and hosted on G2.com.

The way that support addresses any and all submissions. They make changes within 24 hours, they send copies to ensure it was done correctly, they are open to collaboration on a solution, and they are very apologetic if there is a misstep. All services make mistakes at some point but the biggest one I've had was a simple typo in an appointment time. However, they immediately contacted the client to correct it and then credited both calls to me so that I didn't pay. Review collected by and hosted on G2.com.

Smith.ai has been amazing for answering calls. All of my potential clients comment on how great my receptionist service is, and I've referred opposing counsel to Smith.ai if they wanted to know where they could get a receptionist like I have. Review collected by and hosted on G2.com.

Smith.ai receptionists are extremely professional, polite, and personable on the phone. They always take great call notes. Review collected by and hosted on G2.com.

Client response and potential client intake. Review collected by and hosted on G2.com.

Our ability to "tune" the response potential clients receive when first calling. Mona and others have reached out and have been responsive with our strategies through ckntknowd growth. Review collected by and hosted on G2.com.

Smith.ai is my virtual receptionist Review collected by and hosted on G2.com.

Smith.ai has been a game-changer. As a solo business owner, every minute counts. I no longer waste time with spam calls since those are blocked and my work is no longer interrupted with low priority calls. I can return those calls or send an email at a time that works for me and does not take me away from my work. I do not miss calls from clients nor prospective clients. In fact, I’ve received unsolicited compliments for my receptionist from clients and prospects. I cannot express enough how having Smith.ai take calls and schedule consultations saves time and is a compliment to the overall brand of my firm. Review collected by and hosted on G2.com.

I use Smith.ai as my virtual receptionist. Giving my prospective clients a live voice to speak with when they call in has made a difference in the number of consultations I have scheduled. When voicemail picks up, it is too easy for the prospective client to hang up and move to the next name on their internet search. Having Smith.ai take these calls and schedule the consultations is also a big time saver for me. Review collected by and hosted on G2.com.

I like getting a summary from the virtual receptionist that summarizes the call. The customer service is great and you get quick responses from tehm when you make an inquiry. I also like the ease of switching from live to voicemail with them as it is done through a simple text rather than logging into an app. Review collected by and hosted on G2.com.

Smith.ai has been a very important part of my business. I needed help with nurturing new leads, completing intake forms, and scheduling discovery calls. I don't what I'd do if I didn't have Smith.ai on my team. Review collected by and hosted on G2.com.

I like that I do not have to answer every phone call that comes through. I love that Smith.ai also filters out spammy sales calls and actually block them. I really love the call summaries, especially the daily summary received at the end of the day as this helps me make sure I’ve addressed all necessary calls. Review collected by and hosted on G2.com.

Instead of having to hire another intake coordinator, we hired Smith.Ai. We are more than satisfied with the results. On the phone calls with agents, I feel as if they are my coworker. The agents are extremely competent make decisions in the best interest of both your business and the client. Review collected by and hosted on G2.com.

That the agents have the "figure it out" attitude and they sound very friendly on the phone. The agents speak with confidence and the support staff is quick to reply with adjustments to scripts. An agent one time instead of immediately taking a message, had the caller hold while she googled a practice of law that she did not know to see if we handled it. LOVED THAT Review collected by and hosted on G2.com.

I use Smith.ai for virtual reception services. The receptionists follow my instructions regarding how to complete intake for potential clients. Because of their assistance, I am able to focus on spending my time on other things without getting interrupted by the telephone. When I receive the summaries, I am able to get a clear idea of whether or not the person is a true lead or just a person who is fishing. Review collected by and hosted on G2.com.

I like that they are able to follow my instructions for answering my calls. When I receive the summary of the call, I clearly know what to expect from the potential lead. Review collected by and hosted on G2.com.

We are amazed at the service we receive. We couldn't be happier with the service that's provided with Smith.ai. If you are looking for an excellent answering service, they are the company to go with. Review collected by and hosted on G2.com.

The customer service that is provided to my callers. Review collected by and hosted on G2.com.