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michelle f.

Owner

Small-Business (50 or fewer emp.)

3/11/2022

"Smith.ai, has been a godsend."

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

The nature of my work means I cannot answer calls during client visits. This service has been a Godsend. I had no idea how much potential business I was leaving on the table. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

I like knowing my calls will be answered while I am in client appointments. It was easy to set up and allows you to review some of your processes and procedures. I love that they will book appointments too me Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Can't think of anything right now. The cost but that is going to be a standard response from any business person. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I highly recommend Smith.ai. In a highly competitive environment, we work in YOU MUST ANSWER YOUR PHONE. If like me, you are a solopreneur who can't answer the telephone while in client meetings, this is the service for you. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I am a soloprenuer and I can't answer the telephone while in client meetings. I worked hard on SEO to generate business but if you cant answer right away, they are going to the next business that does answer. I was leaving a lot of potential business on the table & this service has truly been a Godsend. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Michelle! We're happy to be handling calls for your business and getting appointments scheduled!

Verified User in Legal Services

Small-Business (50 or fewer emp.)

5/5/2022

"Super helpful for solo attorneys"

4.5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai has been great with answering calls and providing summaries for my law practice. I rely on them to greet and handle my calls, and they have done a great job. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

I like the detailed call summaries and the ability to handle my incoming calls, and also make outbound calls on my behalf. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Sometimes there has been several hours of delay in placing the outbound calls, and sometimes calls are missed, but for the most part I am happy with the service. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I recommend Smith.ai 100% to attorneys. They are professional and try very hard to provide good customer service and quality receptionist services. They have helped my practice run more smoothly. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Sometimes there has been several hours of delay in placing the outbound calls, and sometimes calls are missed. There were some periods of time where calls were missed because asnwering calls was turned off inadvertently. However, that was resolved.

Benefits are ability to have my calls answered and transferred professionally, and the great customer service. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review! We're happy to be handling calls and providing detailed summaries of each call for your law practice!

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/6/2022

"Responsive and friendly answering service"

4/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai has been handling all of my inbound calls for my small law office for the last two years. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

They are very responsive. They respond to my emails fast whenever I have a question, or comment. My account manager is always monitoring my account and helping me find ways to improve the way I use the service. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

The only thing I dislike is sometimes I call someone back and they don't answer and then they call me again immediately after. This is not Smith's fault, it is just difficult when clients do not answer the phone if/when you call back. That's why I like using Smith to schedule a callback time that works well for me to call them. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

For someone looking for a plug and play phone answering service, with strong technological tools, I think they are a great option. I have watched them grow over the years with my practice and they have adapted with me to meet my needs. I found them at a legal conference and they have always been very friendly and helpful with me. They have taken a huge task off my plate and helped me focus more hours on productive activities. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

I never know when a new potential client is going to call. I need to spend my time working on substantive legal matters without interruptions. Smith.ai does a great job of handling inbound calls with friendly and professional demeanor. They also ensure they go through my new client qualification questions each time, whereas if I answer the phone myself I might be caught off guard and forget to collect certain information. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review! We're happy to handle your inbound calls 24/7 for your law firm!

J. D.

Keynote Speaker

Small-Business (50 or fewer emp.)

12/14/2021

"Smith.ai Virtual Receptionists are the Best"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith's professional receptionists take our inbound calls and either schedule them for a consultation, get them in touch with me right away, or take messages so that each caller receives a personal touch. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Smith has helped me schedule more appointments because of their professional team that takes our calls and schedules clients seamlessly. Our clients and potential clients appear on our calendar with information about the caller so we're prepared! Smith has helped me convert more leads because callers always speak to a friendly and live agent. My goal was such that I didn't want callers to get an answering machine. Smith improves our professional approach. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

About Smith? Nothing! They have a great system, which they are always looking to improve; they have the best customer service because they always check in with me to see how I'm doing. I have not experienced that with other virtual receptionist companies, and I have had at least three other companies. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Let them know your goals and be open and honest with what you're hoping to accomplish. They have solutions! Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Clients speaking to a live agent every time; my staff and I being freed up to work on important, substantive projects. We are so much more productive because of Smith - we have peace of mind knowing that not a single caller is falling through the cracks. Review collected by and hosted on G2.com.

Todd H.

Owner

Small-Business (50 or fewer emp.)

12/7/2020

"Great service, great value!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

I use Smith.AI for 24/7 phone answering. My law firm specializes in medical malpractice, so potential clients are often upset and have their hands full when they call. Smith.AI does a great job of getting the right information and getting it to me in a timely manner. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

As the owner of a small law firm, I've tried several receptionist services over the years. Hands down, Smith.AI has been the best. Extremely professional in how they answer the phone and gather information and they go above and beyond in dealing with my clients. And the ease of use is head and shoulders above the competitors. Need to hold all calls? A simple text will do.

They've reached out to me on multiple occasions as call volumes changed to fine tune my program to save me money. Who does that? Needless to say, I'm sticking with Smith.AI. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Nothing. I have absolutely no complaints. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

Don't hesitate. Great value, great service. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

24/7 phone answering at a fraction of the cost and aggravation that goes along with hiring an employee to do the job. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Todd! We're more than happy to provide 24/7 answering service to your leads and clients and share detailed summaries of each call with you immediately!

Bill H.

Owner

Small-Business (50 or fewer emp.)

2/15/2022

"The Smith.ai receptionists are the best!!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Smith.ai VR takes all of our incoming new client calls and all after-hours calls. Smith.ai receptionists also direct traffic to our website and, to a limited extent, handle bilingual callers. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Smith.ai VR are all very professional and project a caring image for my firm. Even with difficult callers they maintain a positive attitude and always give a positive impression to our prospective clients. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

nothing. Smith.ai has met all of our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

try them out. you will not be sorry. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

We are able to handle a larger influx of potential clients. This allows us to keep our payroll costs down. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Bill! We're more than happy to handle calls and capture new leads for your firm!

♕C

♕ Yauheni C.

CEO & Founder

Small-Business (50 or fewer emp.)

11/3/2021

"This is a lifesaver for us"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Our company has tried dozens of companies who is handle calls for us, from small guys to a large company who supposed to be the best on VA's... unfortunately none of them worked! Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

As a digital marketing company, we start noticing that some of our clients using SmithAI, and OMG, the quality of the service was AMAZING! We're impressed how our leads have been handled for clients... we decided to try it - 100% Satisfaction it is already the second week, and we decided to transfer calls from all of our strategies to SmithAI!

Thank you team at SmithAI, you are the best in the market!!! Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

Everything is amazing , nothing to dislike from onboarding to handling calls - everything is great Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

go for it Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

All the problems related to picking up phone calls is Solved with SmithAI Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Yauheni! We're more than happy to handle your calls 24/7 for your business!

Sarah S.

Managing attorney

Small-Business (50 or fewer emp.)

3/19/2022

"Great Virtual Receptionists"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Law office virtual receptionists Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Affordable and great job handling new leads Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

In two years, I had one call that was answered robotically and lead was lost as a result, but Smith.ai was very responsive to my concerns and it hasn't happened again. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

Saving my time by not answering new lead phone calls or sales calls; definitely worth the money. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Sarah! We're more than happy to handle calls from your leads for your business!

Kassidee M.

Chief Operating Officer

Small-Business (50 or fewer emp.)

8/20/2021

"Smith.ai has been our secret all-star team for customer service"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

Previous to using Smith.ai, our calls were being routed through our service platform and were essentially going unanswered because we all were busy doing other things. We would respond to voicemails over time, but time is of the essence in this industry. We knew we lacked the basics of this customer service element, so we reached out to Smith.ai to help. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

The onboarding process was painless. We had an account rep that ran through multiple scenarios and got my perspective on how to fill the gaps and ensure a smooth handover of any messages. I think that there has been remarkable continuity with the level of information and reporting we get on each call. We love that ALL calls get answered 24/7, but we don't have to be the ones directly on the phone. This service cuts out a lot of hassle for us. It is nice to call someone back and know ahead of time what they are needing. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

There is nothing to date that we have found and disliked. The call center representatives perform consistently and show a great deal of care to our clients. Review collected by and hosted on G2.com.

Recommendations to others considering Smith.ai Virtual Receptionists:

I would highly recommend Smith.ai to any business with a daily influx of calls. The amount of time and headspace we have gotten back is incredible. To make onboarding easier, ensure that you have clear cut lines of which calls go to which department, the types of information you want to be collected, and utilize your own CRM to create efficiencies. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

As a service-based company, we need immediate and consistent communication with our clients. This responsiveness lends to our dependability as a service provider. Smith.ai allows us to create this continuity 24 hours a day, seven days a week. Our clients feel heard and supported. The messages we get relayed from Smith.ai are clear and helpful.

Smith.ai cuts through a lot of customer noise. We have gained an added layer of protection or insulation for the management team. We no longer have to deal with the constant barrage of interruptions. Also, we get a daily summary of all messages relayed, which is a nice double-check to ensure every customer gets helped. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, Kassidee! We're happy to ensure that all of your calls are answered 24/7!

James S.

Principal Attorney

Small-Business (50 or fewer emp.)

7/8/2021

"Smith.ai virtual receptionists are amazing!!!"

5/5

Describe the project or task Smith.ai Virtual Receptionists helped with:

I am a personal injury attorney and became sick and tired of answering my phone. I would receive countless calls from unwanted callers, such as people trying to sell me legal marketing services, which was very aggravating and wasted a lot of my time. I decided to outsource answering my phone to a virtual receptionist company. After watching several webinars about virtual receptionists and researching my options, I decided to outsource to Smith.ai. I wanted to have Smith.ai answer every call to my main business line, filter out all the unwanted calls, and then transfer only the calls that I wanted to take, such as prospective clients, directly to me for immediate handling. Review collected by and hosted on G2.com.

What do you like best about Smith.ai Virtual Receptionists?

Outsourcing my call answering to Smith.ai was one of the best business decisions I've made in the last year. Smith.ai answers every call that comes to my main business number and then follow individualized instructions on how to handle various types of callers, so they can either screen them out so I never have to talk to them, or if it's an important caller, such as a prospective client, they will immediately transfer the call to me. If I'm unavailable, they will book a consultation with the prospective client through my calendaring system. They are very professional and their customer service is top-notch. They also have integrations with the platforms that I use, including my CRM and CMS, so the incoming calls can be easily entered into my system. Review collected by and hosted on G2.com.

What do you dislike about Smith.ai Virtual Receptionists?

I have not had any problems whatsoever with Smith.ai. Review collected by and hosted on G2.com.

What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?

By having Smith.ai answer my main business line, my prospective client intake system has been taken to the next level. They not only answer calls, but also provide the initial intake screening of prospective clients. This prequalifies callers for the initial consultation that I provide. This has made my entire intake process much easier and more efficient. Review collected by and hosted on G2.com.

Response from Maddy Martin of Smith.ai Virtual Receptionists

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Thank you for your review, James! We're more than happy to answer your calls and handle prospective client intake for your business!